Virgin Media Outage Report in Norwich, Norfolk, England
Why is my Virgin Media service not working?
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The latest reports from users having issues in Norwich come from postal codes NR3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Norwich, England
The most recent Virgin Media outage reports came from the following cities: Norwich, and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich
|
TV | 5 days ago |
|
Norwich
|
Wi-fi | 15 days ago |
|
Norwich
|
Internet | 18 days ago |
|
Norwich
|
TV | 20 days ago |
|
Norwich
|
Total Blackout | 29 days ago |
|
Norwich
|
TV | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
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Michael Noël Turner (@mmichael0) reported from Norwich, England@virginmedia my internet playing up again, not very good service from your company
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response
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Mike Reynolds (@MikeReynolds8) reported from Norwich, England@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
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˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜ (@peartree_123) reported from Hellesdon, England@virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.
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Abbey 🌺 (@Skellzie7) reported from Norwich, EnglandOnce again @virginmedia internet is down again 🙄 completely useless
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Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England@virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur
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Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, EnglandHow easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
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Mark Standbrook (@Tall2D) reported from Norwich, EnglandThree years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
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Kerry 👩🏻💻 Marketer (@MM_Kerry) reported from Norwich, England@virginmedia Yep, it’s so slow and unreliable
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.
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⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported from Norwich, England@virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia Local service problems for 5 days. Surely would at least make the local news!
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Troy Balmayer (@TBTheReviewClub) reported from Norwich, England@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, EnglandAnyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!
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Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
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gary thompson (@garygts85) reported from Norwich, EnglandOh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kayla (@mrshavron) reported@virginmedia Over a year every time we phone up they just say to reboot the rooter and every time we do this we have the same issue we have told customer service over the phone we need a new router and soon as that’s mentioned we are told someone from that department will call us back
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Cameron 💙 (@me_bmma) reportedWhy is Virgin Media wifi so bad tho, it's 2021, how hard can reliable wifi be?
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John Boxall (@jdboxall) reported from Merton, EnglandHey @virginmedia your website says no problems with Broadband in SW19 - been dropping out all morning and your own diagnostic tool says: There's a network issue which maybe affecting your broadband service. Please advise when you will fix it and update your mendacious website.
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Paul Hardy Carter (@paulhardycarter) reportedNow my @virginmedia broadband has gone down AGAIN and I have to go through the online process AGAIN - why can’t I explain the problem to somebody?
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SACHIN PATEL (@patelsachin2000) reported@virginmedia Sorry is only expected!! I know you will do nothing to give any reliable customer services. You must shut this customer service which you are running just sack of saying you have.!!
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Rose🌹🏴 (@rosijones) reported@virginmedia Can you give me the phone customers phone number? 2 formal complaints, multiple threads of Twitter conversations and we still don't have the service we are paying for. My son has a virtual assessment for his additional needs this afternoon. If we dont have WiFi, we can't attend!
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Kyle Whittall (@KyleWhittall3) reported@virginmedia Yeah, I’m getting low wifi connection speeds 5-15mb, I’ve tried a reboot, a hard reset, your guys on the phone either hang up on me or tell me to do the same stuff over and over. There is clearly a router issue, as indicated by the network diagnostic tool
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Anna Falcucci (@AnnaFalcucci2) reported@virginhelp @virginmedia I have concluded my call after 2 hours! A formal letter of complaint will be coming soon.
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Dazza (@BastionDarren) reportedHi @virginmedia my TV and phone signal as gone down at the moment help ?
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Philip Shelton (@mrphilipshelton) reported@virginmedia and thirdly. Your router and Internet are sketchy at best and drops out all the time. Customer service is the worst in the industry. If anyone is thinking of using virgin I'd suggest not.