Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Brundall, Norwich, and Attleborough.

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 2 minutes ago from Norwich, England

  @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

• 
  gary thompson (@garygts85) reported 3 minutes ago from Norwich, England

  Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

• 
  FussyDave (@FussyDave) reported 10 minutes ago from Norwich, England

  @virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻

• 
  Frances Godden (@LaGodden) reported 10 minutes ago from Norwich, England

  @virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 13 minutes ago from Norwich, England

  @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

• 
  Emma Pells (@Pellsee) reported 14 minutes ago from Hellesdon, England

  So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 15 minutes ago from Norwich, England

  @virginmedia @Virgin It’s fair to say we expect (much) better service than this

• 
  Troy Balmayer (@TBTheReviewClub) reported 16 minutes ago from Norwich, England

  @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

• 
  Ash Ashman (@thomasashman64) reported 22 minutes ago from Norwich, England

  @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 23 minutes ago from Brundall, England

  @virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 28 minutes ago from Norwich, England

  @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

• 
  christopher pegg (@ChrisWolfSpirit) reported 33 minutes ago from Norwich, England

  @virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

• 
  Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 34 minutes ago from Norwich, England

  @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 35 minutes ago from Norwich, England

  @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

• 
  ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported 41 minutes ago from Norwich, England

  @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

• 
  Emma Pells (@Pellsee) reported 49 minutes ago from Hellesdon, England

  Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere

• 
  Ash Ashman (@thomasashman64) reported 49 minutes ago from Norwich, England

  @virginmedia Media issues but I'd rather not discuss on here

• 
  Mike Reynolds (@MikeReynolds8) reported 51 minutes ago from Norwich, England

  @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

• 
  James Pegg (@PeggJames) reported 53 minutes ago from Norwich, England

  Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

• 
  尺ㄖ乃 (@robbuhler) reported 57 minutes ago from Norwich, England

  @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tracy Field (@TracyFi31470652) reported 8 minutes ago

  @TonyDabell @mark_wootten @virginmedia yep virgin are dire and don’t get me started on trying to speak to someone in another country as they don’t give a ****

• 
  Richard Astley (@LongshanksE10) reported 14 minutes ago

  @virginmedia Hey I was told earlier by customer services on IM that an engineer will come to fix or replace my WiFi hub on Friday, but I haven’t received any email or text confirmation. Will one be forthcoming?

• 
  Jackmeough1 (@Jackmeough7058) reported 16 minutes ago

  @Benleo @virginmedia Left 08/23. Landline wasn't working for 12months+. Indian call centre kept promising engineers that never came. Online logs of issue were cancelled automatically after 28 days 'You haven't been back in touch, assume issue is resolved'. I was a customer over 20yrs. ******* useless

• 
  Teresa 💜 (@Terristarfish) reported 18 minutes ago

  @Benleo We left @virginmedia as they had such poor customer service!

• 
  Jordan (@JordanPsych_) reported 20 minutes ago

  @virginmedia why am I still getting issues with your horrid internet? been almost 3 weeks and still no fix yet you're 'aware of the issues'

• 
  Tom Sharpe 🇬🇧🇺🇦🇮🇱🤷🏼‍♂️🖕🤬 (@PuzzlerSharpe) reported 22 minutes ago

  @LouiseMensch @virginmedia @Benleo They’ve worked brilliantly for me for 20 years. Enormous companies have very different user experiences at the margins. I’m sorry to hear about Ben’s and hope that they care enough about service delivery to fix it before it damages their brand.

• 
  Tracy Field (@TracyFi31470652) reported 25 minutes ago

  @mark_wootten try virgin media there just as bad

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 26 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  AxiomLunc (@AxiomLunc) reported 26 minutes ago

  @Benleo @virginmedia @Benleo Put a complaint into the Ombudsman, O2 and Virginmedia do this all the time, i had a friend who cancelled his O2 contract after working for the company, never had issues with fraud etc, then magically after leaving, he had over £1000 fraud on his account.

• 
  deejay 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸🇨🇦🇦🇺🇳🇿 (@DJCDale) reported 26 minutes ago

  @virginmedia I cannot be the only person that cannot log on via the app or online is there a problem ?