Virgin Media Outage in Norwich, Norfolk, England

@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

@dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.

@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻

3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing

@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

@virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

@virginmedia - a customer for many years. Cold called by one of your service team to make me offers on my account. Absolutely awful experience - No clue what they are trying to tell me - embarrassing!!! Please offer your 'unbelievable' offers to someone else!! #wasteofmytime

@virginmedia I tried earlier and it said you don’t service my new postcode

I swear to god if I have to pay a charge for leaving Virgin Media’s overpriced and unreliable internet service when they aren’t even available in my new flat then I will flip

@vmbusiness why do people have to resort to social media to get anything sorted . Your service is terrible and nobody wants to help. How can you expect your customers to run a business relying on your services when they do not work correctly and the installation is not as ordered

@virginmedia the second time in a week out WiFi has gone down, sort it out lol

@virginmedia Nope, just gone down again :(

@virginmedia Yes. That was the first place I checked. It's expected to be repaired by 19.25 today. My issue is that this problem has occurred several times in the past few weeks.

@virginmedia Thanks for the reply. How is it today? It's down again :( As I said, it's been several times in the past few weeks.

@virginmedia I've been with virgin broadband for about 5 years and never had an issue, but local NR6 area has gone down several times in the past couple of weeks. Any thoughts?

@virginmedia I've been with virgin bootable for about 5 years and never had an issue, but local NR6 area broadband has gone down several times in the past couple of weeks. Any thoughts?

@virginmedia do you have a fault with the 150 number. I'm unable to call from either mine of my husband's mobile. I've had a C133 network availability error for a week now.

@virginmedia Hi As a #Virginmedia customer I get #BTSport with my package can I watch it via the BT Sport APP please?

@UKTV @UKTVPress Yay, finally got back my favourite channels back. Looks like @virginmedia have seen sense & taken notice of customer wishes for a change! Looks like so many customers threatening to go to sky has worked!!

@virginmedia This issue has returned, and disconnecting the Hue Bridge hasn’t worked this time. The hub is just restarting constantly with nothing else connected.

@virginmedia Broadband still working fine. I think this is resolved! A problem with the Hue Bridge was making the Hub constantly restart somehow, so powering off the Hue Bridge and back on seemed to fix this.

@virginmedia Broadband came back, then I plugged my bluray and Hue Bridge back in and broadband disappeared again. Suspect Hue Bridge was causing problems for the Hub. I’ve reset the Hue Bridge and broadband seems to be working again. Will keep an eye and let you know if resolved!

@virginmedia It’s says no known issues, apparently.

@virginmedia have a problem with @UKTV because they want them to pay a price for all of their premium channels and virgin media doesn’t want to pay that much so only wants the free ones! Now you know how your customers feel!!! I await my subscription reduction ASAP!!

@colettempearson @virginmedia They’re all shit. Customers mean nothing to any of them

@virginmedia - been nothing but patient with you guys over the phone for the last 45 minutes - to be told 2 different outcomes to a tv package. Ridiculous. Might as well just leave you altogether - and your staff on the phones are so so rude. They need to learn manners.

@virginmedia those of us working in the entertainment industry have suffered enough cuts. Offer @UKTVPlay a deal they can accept. Fix it or, as customers, we will walk.

No need to hope for a refund @virginmedia have changed the services we've contracted for so we will demand refunds or end our contracts. Yet more evidence of the shocking customer service @virginmedia provide!

Take note @virginmedia your customers are not happy at all with your decision and the stupid reason given about audience surveys - no one asked me or anyone else I know so how can that be representative! The only recompense offered was a measly £6 a month off bill - an insult!!!!

@virginmedia Extremely disappointed that you have let us, your customers down by eliminating @UKTV channels from your service in an attempt to underpay for their services. It is us who are paying and to do this without notification undervalues our custom too. Goodbye.

I think every @virginmedia customer should cancel there subscription till they reinstate the @UKTV channels back. #savedave @davechannel @drama @YesterdayTweets @alibi_channel @EdenChannel

@virginmedia Will seriously have to consider changing to sky because of this. You should have told your customers first. I pay a lot for TV channels & have been a long standing customer - this is disgusting!!

@virginmedia Hi - I’ve searched your site but can’t find who I actually call/message if I need to speak to someone about a WiFi issue? I’ve carried out all the service checks etc, no joy. Who do I speak to? Thanks!

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.