Virgin Media Outage Report in Norwich, Norfolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Norwich come from postal codes NR3, NR99 and NR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 03: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
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| Norwich |
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| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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👉Alan Tinkler👈
(@AlanTinkler) reported
from
Thorpe St. Andrew, England
@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Vanessa Make-Up
(@spmubyvanessa) reported
from
Hellesdon, England
@Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Cristina
(@CRISTINAjj) reported
from
Thorpe St. Andrew, England
@virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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尺ㄖ乃
(@robbuhler) reported
from
Norwich, England
@virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarita Jogi
(@SaritaJogi) reported
@virginmedia customer service and retention. Why are you so poor in getting back to customers. I’ve asked retentions to get a manager to call me but still nothing. You call when you want me to upgrade and take my money but your customer service is abysmal. Please can some call
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Robert
(@robertforbesdev) reported
Great to see @virginmedia dropping once again. 👍 #sarcastic #wfh #fail
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Steve Ray
(@strazzmann) reported
@virginmedia Yes I've done this, no known issues and I've used the coverage checker. I should have good coverage indoors and out
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Paul Whateley
(@paulwhateley) reported
@jwahjwah @VirginMedia_TV @CNN Virgin Media’s owners, Liberty Global, are as bad as Murdoch…..possibly even worse. Ditch them as soon as you can #stopfundinghate
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Bobby Xennial | DJ BobaFatt
(@BobaFatt) reported
Internet recommendations please. @virginmedia have completely failed in every way. 1/4 a year trying to get installed in new flat. Installation date changed 4 times, no explanation or warning. Emails about other peoples accounts! £££ spent on data & calls. Truly awful service.
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matt davies
(@vxmatt) reported
@virginmedia why do you decide to do work on the network when you know how many people are working from home what's wrong with doing it on a Sunday 😠
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Megan
(@megganlouiseee) reported
@virginmedia No I have never used the online account so have no log in details for this we usually just get either a call or a letter in the post from yourselves
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Matt Coley
(@DiggingJCB) reported
@virginmedia No we actually rang with picture, sound and catch up issues the tivo box isnt connecting to the internet your operator believes a wifi booster will solve all this?
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Atif Iqbal
(@AtifIqb73483818) reported
@ThreeUK Hello, I am interested in you’re 5G Hub for home broadband, my Virgin media account is due to terminate on 25th September, can I please an order for it to be delivered then please, so I am without internet?
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Emma Knight
(@EmmaTKnight) reported
How are you ment to talk to anyone @virginmedia your automated system just passes you around and around! Working from home and daughter schooling from home no Broadband no Phoneline and no TV. Text received to register for loss of service but guess what tells you to call!!!!!!!!