Virgin Media outages and service status in Norwich, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- TV (75%)
- Internet (13%)
- Wi-fi (13%)
The latest reports from users having issues in Norwich come from postal codes NR3 , NR2 , NR4 and NR99 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 27: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Norwich, England
The most recent Virgin Media outage reports came from the following cities: Brundall, Norwich, and Attleborough.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Wayne Dixon (@WayneDi51533240) reported from Norwich, England@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Hello i'm Paul! (@paulmmace) reported from Norwich, England@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Mike Reynolds (@MikeReynolds8) reported from Norwich, England@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
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Juliette (@juliettealicex) reported from Norwich, England@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
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Andy Carolan (@AndyCarolan) reported from Old Catton, England@virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!
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Chris Greenfield (@chris_greenf) reported from Wymondham, England@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
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Troy Balmayer (@TBTheReviewClub) reported from Norwich, England@virginmedia No, nothing was resolved. I still wish to cancel my contract
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Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England@virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.
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Sir K Strange (@KevinStrange3) reported from Costessey, England@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
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Sam Gravener (@Spr1718) reported from Norwich, England@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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Ash Ashman (@thomasashman64) reported from Norwich, England@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported from Brundall, England@virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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Emma Pells (@Pellsee) reported from Hellesdon, EnglandSo fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Andy Coates (@AndyWoodturner) reported from Beccles, England@dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.
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Juliette (@juliettealicex) reported from Norwich, England@virginmedia Yeah tried that, says it should be working but the router is still not working
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John K (@JohnK83489203) reported from Norwich, England@virginmedia @ravaldhiren My bbc1 hd still not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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williams (@manmanelende) reported@virginmedia @JamieGBarry mine went from £82 to £185 😡 cancelled everything!! 3days before contract was expired retention team phoned, guess what? All of the sudden they could get it down to £65 …I told them where to stick it …
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JCloyal (@JCloyalist) reported@Smiffy_1969 @rpaton310 You can access HBO Max on your Virgin TV 360 or Stream box by downloading the app and subscribing separately. Unlike Sky, Virgin Media does not bundle the HBO Max streaming service into standard TV packages
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Paul&Donna (@paul_donna93) reported@virginmedia three days in a row with awful/no fibre broadband! Help!
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Mark vix (@Vikk3rs146) reported@virginmedia down in Plymouth with estimated fix of 2 pm tomorrow yet no acknowledgment on X .. ***** .. I work from home .. ******* useless AGAIN
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Mike | Pedro Pé 🦝 | (@MikeF407) reported@virginmedia @PeteUK7 How bad is it that you’ve been community noted, VM? Very bad. Just stop lying now.
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Aedric (@AedricOisin) reported@PeteUK7 @IDHDRUM @virginmedia Windows 95 was more reliable than whatever ******** they’re using.
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Jen (@JShine06) reported@MrsPeebs208 @virginmedia Exactly the same with my mum too. Thats all they tell her. Either there are no issues or they are doing works. Been with them since they were Blueyonder and they just get worse
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sally3246 (@sally3246) reported@virginmedia been holding on for help 25 mins! Help needed to Log in to my 2 apps please! It wants me to link 2 accounts (media & mobile) but I no longer have a mobike account with you, so I’m locked out!
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GR-Bear🏆x55 (@GR_BEAR1979) reported@virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service
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Gary George (@Gazmac92) reported@Billymawa @PeteUK7 @virginmedia BT did this to my mam when my dad died and when they after the third time of her telling them he died they asked if he needed an ambulance. Don’t know why they thought her first reaction to him going into cardiac arrest was to cancel the internet not save his life.