Virgin Media Outage Report in Norwich, Norfolk, England
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The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Long Stratton |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Andy Coates
(@AndyWoodturner) reported
from
Beccles, England
@dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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FussyDave
(@FussyDave) reported
from
Norwich, England
@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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James Jackaman
(@jacko_1989) reported
from
Norwich, England
@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Stu (munkeynutz80) Quantrill
(@munkeystu) reported
from
Old Catton, England
3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah james
(@Sarahja74030676) reported
@virginmedia we upgraded TV box at YOUR recommendation, now not working - new one promised but latest text says no idea when new box will be available. In the meantime, we are paying for an ‘improved’ service but are worse off than we were - shouldn’t have bothered ‘upgrading’.
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Liam Jackson
(@liamrjackson13) reported
@virginmedia our internet is down yet again, and what a surprise I can only talk to a robot on the phone... waste of money.
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Johnw
(@Johnw14977674) reported
@virginmedia thanks had to wait until Monday, two unhappy kids as they couldn't get online on Sunday. will think of other ways to control parental protection. really need to improve the virgin protection, limited and as I found out on Sunday requires the virgin login.
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Eventually yes but had to go though the sales team first I get with the COVID situation it’s more tricky than normal but the 150 line though is appalling to be cut off after waiting spending nearly two hours is really poor service guys the people I did speak to were very helpful
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Jme
(@JmeHeating) reported
@virginmedia My problem is I have spent hours on the phone to customer services over 4 days.Each time I get told I will receive a call back,this has not happened. Four different people all with something in common .....LIARS
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Stacey Jarvis
(@Stac1979) reported
@virginmedia The issues are still ongoing. I have purchased new cable still nothing.
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TC
(@Tarzanc1) reported
@virginmedia It's not that I don't wish to call them, I can't get an answer. I've tried everyday. Can you tell me where on this link I cancel the package? This is the link I was sent before but can only see the option to upgrade which is the opposite of what I'm looking for. Thanks
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{ 🎭 }
(@AghaFahad_) reported
@virginmedia @aghafahad Thank you coming back to me after 7 hours It was sorted at 10:40 During this most disappointing thing was that I was not able speak to customer service for help. Another fact of pushing the customers to online chat support is really not appreciated specially internet is down
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Hattie Mills
(@HarriettMills) reported
@virginmedia Thanks for replying Virgin Media, my partner has been on a 'chat' on your website since 11am today and has not had any response on there to help! I'm sure it's possible to arrange for someone to call me. @richardbranson please feel free to DM me for my number to discuss
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Gaia Vince
(@WanderingGaia) reported
@whippletom @virginmedia My kids have a game where they roleplay me trying to sort out a problem over the phone with Virgin. It involves surreal arguments and swearing. All based on my desperate dealings with them earlier this year...