Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR5, NR2 and NR3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 03/07/2026 15:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Total Blackout
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomLong Stratton Internet
United KingdomNorwich Internet
United KingdomNorwich Internet

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease

  • claretbubbles ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported from Norwich, England

    @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

  • Skellzie7 Abbey 🌺 (@Skellzie7) reported from Norwich, England

    Once again @virginmedia internet is down again 🙄 completely useless

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia @Virgin It’s fair to say we expect (much) better service than this

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

  • mezzaninedoor Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England

    @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    4 days in and the Internet still isn’t working, very poor @virginmedia 👎

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Local service problems for 5 days. Surely would at least make the local news!

  • garygts85 gary thompson (@garygts85) reported from Norwich, England

    Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

  • mmichael0 Michael Noël Turner (@mmichael0) reported from Norwich, England

    @virginmedia my internet playing up again, not very good service from your company

  • MM_Kerry Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported from Norwich, England

    @virginmedia Yep, it’s so slow and unreliable

  • peartree_123 ˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜ (@peartree_123) reported from Hellesdon, England

    @virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EnrichMarketing Jo Rich (@EnrichMarketing) reported

    @virginmedia You're just putting your prices up and I can apparently cancel or accept it. Except trying to cancel I got no where. I was offered the price rise to be waived for 6 months. But that's not good enough when there's 12 months left!

  • gregstark00 Greg Stark (@gregstark00) reported

    @O2 Hey. I signed up for an O2 sim two weeks ago, and am an existing Virgin Media customer. Do I have to do something to activate my Volt benefits? They haven't been applied to either account

  • georgemessa George Messa (@georgemessa) reported

    @virginmedia It's just so unreliable, the speeds fluctuate so much that it makes it so frustrating to use. I've spoken with your customer service teams before and they always want to do a speed test, which doesn't reveal the nature of the problem

  • gnomoeoffice Jc (@gnomoeoffice) reported

    @virginmedia Hi, we are at our wits end trying to get help from Virginmedia for 86 yr old father in law. He has dementia, no idea of passwords no email. My husband has registered power of attorney with Virgin but trying to get help to change the account is impossible, it just rings no answer.

  • ghosthermione A. 🏳️‍🌈 🌻 (@ghosthermione) reported

    not virgin media insisting I need to call them and not use the webchat - only for the person i finally get to on the phone to just hang up on me when i explain my query :(

  • BobbyReynolds89 Rendog (@BobbyReynolds89) reported

    @virginmedia Wait 48 hours but it’s a hardware issue not software.

  • waynecowley1980 Wayne cowley (@waynecowley1980) reported

    @virginmedia is the Internet down in the st6 area of stoke on trent ?,mine has been off since this morning

  • slrtheauthoress Sarah Louise Robinson (@slrtheauthoress) reported

    @virginmedia Nope. Your engineers keep telling us they are coming out to do works — like today — we call to confirm, they confirm it’s happening and then it gets cancelled with no warning. Todays installation has now been pushed to 8th feb with no resolution.

  • King0fChickens Robert Egan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@King0fChickens) reported

    @dark1x Virgin Media seems like the only viable option in the UK. 500 mbit down & 30mbit up is the best i can get. Wish there was more companies with competing speeds/prices

  • OGDarren107 Darren (@OGDarren107) reported

    @virginmedia I set up a hub 5 and the white light has not stopped flashing for over an hour now. No internet yet how do I fix this