Virgin Media Outage Report in Norwich, Norfolk, England
Why is my Virgin Media service not working?
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The latest reports from users having issues in Norwich come from postal codes NR3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Norwich, England
The most recent Virgin Media outage reports came from the following cities: Norwich, and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich
|
TV | 8 days ago |
|
Norwich
|
Wi-fi | 19 days ago |
|
Norwich
|
Internet | 22 days ago |
|
Norwich
|
TV | 23 days ago |
|
Norwich
|
Total Blackout | 1 month ago |
|
Norwich
|
TV | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England@virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur
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Jon P Watson Photography (@thejpwphotos) reported from Norwich, England@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
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Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
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Mike Reynolds (@MikeReynolds8) reported from Norwich, England@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.
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John K (@JohnK83489203) reported from Norwich, England@virginmedia @ravaldhiren My bbc1 hd still not working
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease
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Jon P Watson Photography (@thejpwphotos) reported from Norwich, England@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia Local service problems for 5 days. Surely would at least make the local news!
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Mark Standbrook (@Tall2D) reported from Norwich, EnglandThree years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
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Wayne Dixon (@WayneDi51533240) reported from Norwich, England@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported from Norwich, England@virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.
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Lady Laura (@LawaLaura) reported from Norwich, England@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
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Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, EnglandHow easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, EnglandAnyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!
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Jon P Watson Photography (@thejpwphotos) reported from Norwich, EnglandThe service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yvonne Lane (@ylane2) reported@virginmedia appalling customer service. Web chat at 2 hours 20 mins. 4th adviser, a manager, appears to have gone AWOL. 20 mins since last msg. No resolution.
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Nina&Nuno (@the_Fonsecas) reported@virginmedia @lavalarue Surely having to pay for things like very expensive nursery fees so my little one can have daycare and I can work and pay for all my bills, and also provide for my family isn't being taken into consideration as a very loyal customer who recommended @virginmedia to so many friends
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F Von Bickhammer (@vonbickhammer) reported@virginmedia It appears we have hit a new low... Apparently having a broken VM services box now off the wall internals exposed to elements is not something that needs to be fixed... It needs a customer complaint to be raised 45mins in and still waiting to complete.... Really VM?
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Failure (@Joseph344760222) reported@therealnickhope @virginmedia @bt_uk my wifi has been down for 2 hours
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robert de'ath (@rob_death84) reported@virginmedia since virgin media started piggy backing off of vodafone my data signal has been appalling. I pay a lot of money a month and have a lot of data that I can’t use because the signal is so poor.
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Mr Edwards (@iEddiez94) reportedAnybody else's @virginmedia slow as heck today? 60 Megabits per second over a wire. Why am I paying for 100?
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BFlat! (@BFlat155) reported@virginmedia It seems u do not understand what I'm asking. U offer 2 technologies: wifi extender and powerline. I need to connect network hub via ethernet but want to know if WiFi pod has ethernet port. The Gen 2 WiFi pod has 2 ports and faster.will call support 4 answers
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Emily Grace 💛🤍💜🖤🏳️🌈 (@emxpls) reported@virginmedia Ok well I’ve never done one, should I do one?
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Vicki Worgan (@vickiworgan) reported@virginmedia How do I contact someone by phone to discuss my many issues? Text is not practical, with the internet dropping out. Please advise, ZP. I have been a customer for nearly twenty years.
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. (@xashleyallen) reportedRather than waste time replying to people on social media why doesn’t @virginmedia just address the ****** ******* broadband. ******* sort it out now, genuinely the worst service provider in the UK.