Virgin Media Outage Report in Norwich, Norfolk, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Norwich come from postal codes NR99, NR5 and NR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Total Blackout | |
| Long Stratton |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
-
Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
-
Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
-
Tim
(@sockformation) reported
from
Norwich, England
@virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing
-
Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
-
𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
-
⚒ Sarah ⚒ Mrs Bubbles ⚒
(@claretbubbles) reported
from
Norwich, England
@virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.
-
Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
-
Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
-
Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
-
Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
-
Mike Reynolds
(@MikeReynolds8) reported
from
Norwich, England
@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
-
Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
-
Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia Yeah tried that, says it should be working but the router is still not working
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
-
Lady Laura
(@LawaLaura) reported
from
Norwich, England
@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
-
John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
-
Mark Standbrook
(@Tall2D) reported
from
Norwich, England
Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Eddie Robinson ©
(@1EddieRobinson) reported
I decided to leave @virginmedia after approximately 15 years. Constantly increasing prices mid contract, services always down, Internet constantly cutting out. The cherry on top, disconnecting me out of the blue before my disconnection date, mid morning whilst working from home.
-
Shauna Crawshaw
(@CrawshawShauna) reported
@virginmedia Its been since we had a new Internet provider installed down our road our Internet drops in and out constantly at all times of the day the WiFi plays up and often cuts out in certain parts of the house. We have an engineer coming out Thursday to look at it but we have to pay. 😞
-
davang
(@birkbeckRus) reported
@virginmedia Service is now back on, 24hrs after the outage. How can we be compensated for this?
-
alium
(@strollingby) reported
@richardbranson @virginmedia @MartinSLewis finally been offered a rate cheaper than my existing package in fact my current package is now 45% cheaper. VM must be bleeding customers. Not surprised after the hell that is their customer service.
-
David Bruce
(@Farstardb) reported
@virginmedia I was advised it didn't on my last phone call with virginmedia and I didn't believe what I was being told they just wanted me to upgrade to M350. Cannot see the top 2 lights on my superhub 2, service status okay.
-
Dr. Ray Campbell
(@RayCampbell19) reported
@virginmedia I've had a loss of service two days in a row now. This follows on from the last outage when I was told it had been fixed. It's a good thing that I'm leaving Virgin because I can't take any more of this nonsense.
-
Andrew Hiorns
(@MrHiorns) reported
@virginmedia Yes, we connect wirelessly to laptops, I also have a wired connection via two plug in mains extenders, I also hard wire an Xbox into the hub, and all drop out at the same time - I check the Xbox to confirm the issue is internet coming into the property and not wireless drop out
-
Rebecca Holland 🐝
(@Rebecca46768087) reported
@virginmedia im really getting fed up with my internet keep going off for a few minutes than straight on again and not loading pages up and its running at a poor connection . We had no internet the other day coz there was a issue in our area and its not been right since
-
isha bars
(@smokkeeast2souf) reported
@virginmedia You think you can take peoples money breech your service be rude ignorant discriminate and demand MONEY FOR A SERVICE YOU HAVE NOT PROVIDED NOR TRT TO FIX NOR CONTACT ME BACK AS PER REQUESTED. EE, 02, EVEN BT WOULD NEVER TREAT CUSTOMERS HOW YOUR TEAM THINK ITS OK
-
Incog
(@Chancegreen2016) reported
@virginmedia An engineer??! Are you joking? I’ve just been on the phone 40 minutes to 4 different people none of whom will help as they don’t know what they are doing it’s an absolute joke.