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Virgin Media

Virgin Media outages and service status in Norwich, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • 50% Internet (50%)
  • 33% Total Blackout (33%)
  • 17% Wi-fi (17%)

The latest reports from users having issues in Norwich come from postal codes NR99 and NR3 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 13: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • juliettealicex
    Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

  • jamie_obrien
    Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported from Norwich, England

    @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

  • nick_murrell
    Nick Murrell (@nick_murrell) reported from Norwich, England

    18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare

  • garygts85
    gary thompson (@garygts85) reported from Norwich, England

    Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

  • LawaLaura
    Lady Laura (@LawaLaura) reported from Norwich, England

    @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

  • Spr1718
    Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

  • Tall2D
    Mark Standbrook (@Tall2D) reported from Norwich, England

    Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

  • DrS_Reynolds
    Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

  • ChrisWolfSpirit
    christopher pegg (@ChrisWolfSpirit) reported from Norwich, England

    @virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

  • chris_greenf
    Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.

  • thomasashman64
    Ash Ashman (@thomasashman64) reported from Norwich, England

    @virginmedia Media issues but I'd rather not discuss on here

  • JohnK83489203
    John K (@JohnK83489203) reported from Norwich, England

    @virginmedia @ravaldhiren My bbc1 hd still not working

  • DrS_Reynolds
    Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

  • AndyCarolan
    Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

  • DrS_Reynolds
    Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Local service problems for 5 days. Surely would at least make the local news!

  • PeggJames
    James Pegg (@PeggJames) reported from Norwich, England

    Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

  • buntyhoven
    Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    @virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.

  • BEAV1S96
    Beavis (@BEAV1S96) reported from Norwich, England

    @virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

  • spmubyvanessa
    Vanessa Make-Up (@spmubyvanessa) reported from Hellesdon, England

    @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • joonipure
    b🍌 (@joonipure) reported

    @Stsantek @virginmedia Cost me £200 to disconnect! **** virgin media!

  • jangofe42286291
    jango fett (@jangofe42286291) reported

    @dublinvoter I will never pay my licence fee again. This joke of a broadcaster all ready receives revenue from advertising like virgin media, they will survive without the licence money if they stop paying stupid wages to talentless hacks.

  • KusariNinja
    KusariNinja 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KusariNinja) reported

    @MichelleBeckett @SkyUK @VodafoneUK Virginmedia did similar when my first wife passed away. They owed around £300. Chased up several times and never got it back. Yet they got debt collectors on me for £25 outstanding bill lol

  • je_durrant
    James Durrant (@je_durrant) reported

    @virginmedia Im afraid I’ve have more confidence if 1. You got my name right, 2. If neighbours 3 doors down, also with you, had also lost service, and 3. As an O2 customer, I could get a half decent reception

  • Samet_UK
    Samet (@Samet_UK) reported

    @virginmedia Still no any update or result. So I am so regret to be your customer.

  • shauny67
    Shaun (@shauny67) reported

    @virginmedia @weyland76 From your picture it is not a Virgin issue it's your device, it's not released the network connection from the mobile connection. Best response is to restart to device then will connect stop blaming Virgin

  • Markford64LUFC
    Mark Ford (@Markford64LUFC) reported

    @virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.

  • RobSFowler
    Rob Fowler (@RobSFowler) reported

    @virginmedia this is disgraceful! Look into it and do better, much better. From a customer of yours that is currently considering his options!

  • Nolwazi_Ncube
    Nolwazi Ncube, Ph.D. (@Nolwazi_Ncube) reported

    @virginmedia My WiFi is down too. It’s been hours. I need to teach online!

  • __neerihs
    Reeni 🇯🇲 (@__neerihs) reported

    @virginmedia I have checked. There were outages and it’s now apparently fixed. Yet I still have no service. So I can’t watch tv, can’t use my tablet, my daughter can’t use her tablet and I can’t work next week. What fabulous service!