Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 02/06/2026 10:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomNorwich TV
United KingdomNorwich E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • juliettealicex Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia Yeah tried that, says it should be working but the router is still not working

  • FutJacques Jacques (@FutJacques) reported from Norwich, England

    Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

  • JohnK83489203 John K (@JohnK83489203) reported from Norwich, England

    @virginmedia @ravaldhiren My bbc1 hd still not working

  • buntyhoven Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    @virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.

  • Airc83 Aaron (@Airc83) reported from Spixworth, England

    @bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.

  • mattyc96 Matt Carver (@mattyc96) reported from Long Stratton, England

    @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

  • WayneDi51533240 Wayne Dixon (@WayneDi51533240) reported from Norwich, England

    @virginmedia Most channels are back still having problems viewing a few of the HD channels.

  • womaninblack stacia briggs (@womaninblack) reported from Norwich, England

    @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

  • teresak20 Teresa Keenaghan (@teresak20) reported from Hellesdon, England

    @virginmedia down again #Hellesdon #NR6

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->

  • sockformation Tim (@sockformation) reported from Norwich, England

    @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

  • juliettealicex Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

  • Nick47xxy Nick De Wittenbach (@Nick47xxy) reported from Brundall, England

    @virginmedia Broadband down in NR13 4JB

  • nick_murrell Nick Murrell (@nick_murrell) reported from Norwich, England

    18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

  • LawaLaura Lady Laura (@LawaLaura) reported from Norwich, England

    @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Benpem1 Benpem (@Benpem1) reported

    @virginmedia Never tweeted before and probably won't again thats how bad the service has been. Internet down for hours at a time the last two days with no other explanation than intermittent signal in my area.

  • Benpem1 Benpem (@Benpem1) reported

    @virginmedia I've had nothing but constant Internet issues for months now with absolutely no improvement and the only help offered being an Ethernet cable. Beyond a joke at this point.

  • nicksmi64371890 nick smith (@nicksmi64371890) reported

    Virgin media down again! Internet and some tv went down last week. Engineer booked for today. Yesterday, it fixed itself! Cancelled the engineer. Now its down again!

  • Benpem1 Benpem (@Benpem1) reported

    @virginmedia Service goes down almost every 15 minutes every hour past 10pm. Just ridiculous how anyone is expected to pay for this.

  • tanukisamurai_ Tanuki Samurai (@tanukisamurai_) reported

    @virginmedia That’s great and all, but can I have someone from technical team ring me instead? Going back and forth running tests all the time doesn’t help

  • Richard_1B Richard Borrowdale (@Richard_1B) reported

    @virginmedia I sent a letter of complaint. I got two responses, one a letter telling to click here to access information. Then the complaint was closed in the second letter without anything I complained about being acknowledged. This is scarcely believable. How so I escalate it?

  • shaunfoster80 shaun foster (@shaunfoster80) reported

    @virginmedia if anyone is ever thinking of joining these jokers think again. 4 months ago we signed up and today they came for the 6th time to still not do the job .. utter shite service .. robbing bar stewards .sick of booking day off work to be let down. They must of gone bust

  • MBeedall Mark Beedall (@MBeedall) reported

    Anybody know why Virgin media wifi is so terrible, yet they think if they tell you they boosted it that's great. Only works next to router

  • RachelKiernan1 ✨Rachel Kiernan✨ (@RachelKiernan1) reported

    @virginmedia can you confirm there is connection issue in Dublin 24 area pls? Wifi hasn’t worked since 21/11/22 at 21:56. Tried on and off again, unplugging and reset still won’t work. Nothing works without the internet

  • DuncanBaldwin Duncan Baldwin (@DuncanBaldwin) reported

    @virginmedia sends me emails from an email address I can’t reply to then complains I’m not contacting them all they are interested in is ££ not service I want to cancel my mothers subs, I’ve now sent a solicitors letter