Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 1 minute ago from Norwich, England

  @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

• 
  Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported 12 minutes ago from Norwich, England

  @virginmedia Yep, it’s so slow and unreliable

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 12 minutes ago from Norwich, England

  4 days in and the Internet still isn’t working, very poor @virginmedia 👎

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 14 minutes ago from Norwich, England

  @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

• 
  Troy Balmayer (@TBTheReviewClub) reported 15 minutes ago from Norwich, England

  @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

• 
  stacia briggs (@womaninblack) reported 23 minutes ago from Norwich, England

  @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

• 
  Nick De Wittenbach (@Nick47xxy) reported 27 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 29 minutes ago from Norwich, England

  @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

• 
  尺ㄖ乃 (@robbuhler) reported 35 minutes ago from Norwich, England

  @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

• 
  Andy Coates (@AndyWoodturner) reported 38 minutes ago from Beccles, England

  @dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.

• 
  Sir K Strange (@KevinStrange3) reported 38 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Ash Ashman (@thomasashman64) reported 40 minutes ago from Norwich, England

  @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

• 
  Andy Carolan (@AndyCarolan) reported 41 minutes ago from Old Catton, England

  @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

• 
  FussyDave (@FussyDave) reported 44 minutes ago from Norwich, England

  @virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻

• 
  Andy Carolan (@AndyCarolan) reported 44 minutes ago from Old Catton, England

  @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

• 
  Jacques (@FutJacques) reported 55 minutes ago from Norwich, England

  Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

• 
  gary thompson (@garygts85) reported 56 minutes ago from Norwich, England

  Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

• 
  Mike Moore (@MikeMoore6) reported 57 minutes ago from Norwich, England

  @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 1 hour ago from Brundall, England

  @virginmedia The last 3 days have been poor from virgin media with my postcode area.. Hours without WiFi, TV or Broadband.. Absolute disgraceful really.. Not helped that my @giffgaff mobile is non exsitant in my area too.. Shocking in this day and age too..

• 
  Mark Standbrook (@Tall2D) reported 1 hour ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 2 minutes ago

  @virginmedia @moonpeach212 Why will ur engineer come fix my WiFi damaged my heating and over one month I have been calling no response this is bad

• 
  J Sigh (@mickyfreckle) reported 4 minutes ago

  @RyanAlbert2026 @rte Prisons overloaded with foreigners but not on this scumbag channels programme **** @virginmedia

• 
  Justin (@juza_23) reported 4 minutes ago

  Basically spend the past week aside from the weekend without TV or broadband because Virgin Media can’t be arsed to send somebody out to fix the problem. ******* ridiculous.

• 
  DaZzA (@aLpHaDaZzA) reported 8 minutes ago

  @ArtTed___4 You are obviously not a @virginmedia customer then!

• 
  Martin G (@pizzapat246) reported 10 minutes ago

  @virginmedia are your e mails down ?

• 
  The Great Socrates (@Find_truth4all) reported 10 minutes ago

  @virginmedia This new 360 box update forcing the home screen on startup is terrible. Give us an option to boot straight to live TV!

• 
  Paul Green (@pgreen83) reported 11 minutes ago

  @virginmedia I have sent you two private messages and have not had a response. Is this how you treat customer complaints?

• 
  Alison Baddley (Ali) 🇬🇧 (@alibee2006) reported 12 minutes ago

  @TVKev Omg that's all we need. It's bad enough talking to a bot when you phone companies like Virgin Media. Sorry I didn't get that. My response whilst going nuts. Human please NOW! How the hell are the elderly and vulnerable supposed to cope with this?! Human receptionists NOT AI.

• 
  David James Pearce (@pearceswan) reported 12 minutes ago

  @MariaSale8 @virginmedia I am a Virgin Media customer, not an advisor

• 
  Keeley 🌻 (@Keeleyeveline_) reported 13 minutes ago

  @teenarani @virginmedia Hopefully it gets back up and running ASAP. Went to go onto my laptop and couldn't connect to the Internet that's the only reason I new it was down otherwise I wouldn't have