Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Brundall.

City	Problem Type	Report Time
Norwich	Wi-fi	9 days ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Wayne Dixon (@WayneDi51533240) reported 31 seconds ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Troy Balmayer (@TBTheReviewClub) reported 1 minute ago from Norwich, England

  @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

• 
  ˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜ (@peartree_123) reported 5 minutes ago from Hellesdon, England

  @virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.

• 
  Matt Carver (@mattyc96) reported 21 minutes ago from Long Stratton, England

  @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

• 
  Andy Carolan (@AndyCarolan) reported 25 minutes ago from Old Catton, England

  @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 26 minutes ago from Brundall, England

  @virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..

• 
  Mark Standbrook (@Tall2D) reported 26 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 27 minutes ago from Norwich, England

  @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 28 minutes ago from Norwich, England

  @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

• 
  Ceyda Aldemir-Down (@aldemirdown) reported 30 minutes ago from Norwich, England

  @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

• 
  Andy Carolan (@AndyCarolan) reported 31 minutes ago from Old Catton, England

  @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

• 
  Chris Greenfield (@chris_greenf) reported 32 minutes ago from Wymondham, England

  @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 38 minutes ago from Norwich, England

  @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

• 
  Tim (@sockformation) reported 41 minutes ago from Norwich, England

  @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

• 
  Troy Balmayer (@TBTheReviewClub) reported 43 minutes ago from Norwich, England

  @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

• 
  Abbey 🌺 (@Skellzie7) reported 49 minutes ago from Norwich, England

  Once again @virginmedia internet is down again 🙄 completely useless

• 
  Frances Godden (@LaGodden) reported 49 minutes ago from Norwich, England

  @virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.

• 
  Aaron (@Airc83) reported 54 minutes ago from Spixworth, England

  @bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.

• 
  Areej Alruwaili (@missrose0078) reported 54 minutes ago from Norwich, England

  @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

• 
  Frances Godden (@LaGodden) reported 57 minutes ago from Norwich, England

  @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hinsdale, New Hamster (@HinsdaleNH) reported 7 minutes ago

  @SSyskey @virginmedia That sucks. Hope they get you straightened out before too long. 🤞

• 
  Virgin Media News (@VirginMediaNews) reported 8 minutes ago

  The Government is asking its TDs to vote against a Sinn Féin proposal to begin preparations for a United Ireland. The bill, being debated in the Dáil this evening, would require the Government to establish a Citizens' Assembly on Irish unity. Ministers say the proposal is being rushed and that the issue requires a broader, more considered approach. More on Virgin Media PLAY. #VMNews

• 
  Dafydd L Thomas (@thomas2279) reported 9 minutes ago

  @virginmedia My friends experiencing on and off issues with patchy service, poor reliability and ever increasing telecom bills that they are seriously considering cancelling (if they can) and going elsewhere, do better virgin, although my isp is poor as well sometimes and will consider swap

• 
  Amii not Amy 🇬🇾 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AmiiEvlynB) reported 11 minutes ago

  Dear @virginmedia why is my broadband keep dropping out today!! I get it’s hot but I can’t hand hot and bored!!! HELP!!!

• 
  Jeremy White (@jeremyiwhite) reported 11 minutes ago

  I got the most appealing service from @virginmedia when I wanted to cancel. So glad to see them hit where it hurts.

• 
  fatmogs1 🐎 (@fatmogs1) reported 13 minutes ago

  @virginmedia What about poor O2 customers who have been trying for months, with loads of wasted hours of listening to hold music, to unlock their accounts. I have been told 17 times now that it would be sorted, still not sorted. I think I’ll need to move all my family’s phones.

• 
  Reb (@UserrReb) reported 19 minutes ago

  Ofcom has ordered #VirginMedia to check that every affected customer who complained has received the compensation or other remedies to which they may be entitled within the next six months. A disgusting company that no-one should touch.

• 
  Victor (@winningearly) reported 23 minutes ago

  Virgin Media O2 has acknowledged that its customer service fell below expected standards during the period investigated. The company says it has since made significant improvements to its cancellation processes, customer service operations and staff training.

• 
  chris floyd (@mrchrisfloyd) reported 23 minutes ago

  @Ofcom @virginmedia love this!!! They’ve been at this for years!! Hanging up on customers! I hope it affects their staff now. Because ultimately it’s the company that gets fined for this, not the rude, stuck up staff they’ve got working for the company

• 
  Diego Kruger (@livingdaylite) reported 25 minutes ago

  @Ofcom In other words @Ofcom are informing us about their systematic failings in curbing the systematic failings of criminal cartel that is "Virgin Media" who make BILLIONS by charging extortionate prices and providing s#!t service what a "regulator" you are @Ofcom 🤡