Virgin Media Outage Report in Norwich, Norfolk, England
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The latest reports from users having issues in Norwich come from postal codes NR3, NR99, NR2 and NR5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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Kerry 👩🏻💻 Marketer
(@MM_Kerry) reported
from
Norwich, England
@virginmedia Yep, it’s so slow and unreliable
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!
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Abbey 🌺
(@Skellzie7) reported
from
Norwich, England
Once again @virginmedia internet is down again 🙄 completely useless
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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gary thompson
(@garygts85) reported
from
Norwich, England
Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.
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Becca
(@beccakate_) reported
from
Thorpe St. Andrew, England
@virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for
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˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜
(@peartree_123) reported
from
Hellesdon, England
@virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anna Richmond
(@anna_woolhouse) reported
@bt_uk are you more accessible than @virginmedia? How do you support disabled people to communicate with your customer services?
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Ray Norman
(@ray_lucerne61) reported
@engrfc @virginmedia @SkyUK We’ve just left Virgin because of their appalling customer service. Sky are very different and very helpful.
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Corinth Blackwell
(@CoriBlackwell) reported
@virginmedia Signed up as a new customer Excited for my new phone. I tried to sign the credit agreement but the field to put details in was not editable Told the agent who said try on a laptop. Still didn't work. Been on chat for hours Only 2 get an email saying its now cancelled
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Alex Liston
(@AlexListon3) reported
How do you get through to @Virginmedia, absolute joke 3 failed cable repull appointments, next one was set for 3 weeks time, 24 calls since Friday Every one bar 1 has been cut off after between 6 and 18 minutes when they try to divert you. Spoke to a lawyer and want to cancel
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Dave "Woking 9 to 5" Birch
(@dgwbirch) reported
I’m astonished at how rubbish the Virgin Media customer service is. But everyone tells me that BT is just as bad. Does anyone get decent customer service these days? Anyone?
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Simon Brooks
(@SimonDbrooks) reported
@virginmedia @DaveJac77939072 Dave 9 hours is nothing ive been trying since wednesday morning. Going round the houses then hang up. Beyond a joke.
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AltCoinCurious #MSC #Antonym #SAC
(@AltCoinCurious) reported
@virginmedia @Matt_Partlett This is intentional. As it's happened to me as well twice in two months. Service is disgraceful. Do not sign up to Virgin Media. They will just hang up on you, not fulfill services and shift any blame #virginmedia #virgin #customerservice @virginmedia
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Farzana Ahmed
(@Farzana_Ahmed1) reported
@virginmedia sort out your customer service! Have been on hold for 40+ mins on two occasions and been hung up on both times - back on hold now to try and sort out this price hike. Considering leaving but it's a bit difficult if I can't get through!
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Anonymous Albert
(@11thAlbert) reported
@virginmedia Still no better ,do you have any idea of when the issues in the UB post code will be sorted
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Mike Murphy
(@mikemurff) reported
@virginmedia I’ve been on the phone to @virginmedia for 57 mins today. Offered me £40 credit to my virgin ac (so no loss of revenue to @virginmedia despite not providing agreed broadband contract performance) I say thanks but, I’ll leave. Guess what? I can’t. System down I have to call again.