Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 02/28/2026 02:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomLong Stratton Internet
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

  • WayneDi51533240 Wayne Dixon (@WayneDi51533240) reported from Norwich, England

    @virginmedia Most channels are back still having problems viewing a few of the HD channels.

  • buntyhoven Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    @virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.

  • Nick47xxy Nick De Wittenbach (@Nick47xxy) reported from Brundall, England

    @virginmedia Broadband down in NR13 4JB

  • juliettealicex Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

  • womaninblack stacia briggs (@womaninblack) reported from Norwich, England

    @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

  • FutJacques Jacques (@FutJacques) reported from Norwich, England

    Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

  • teresak20 Teresa Keenaghan (@teresak20) reported from Hellesdon, England

    @virginmedia down again #Hellesdon #NR6

  • juliettealicex Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia Yeah tried that, says it should be working but the router is still not working

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

  • chris_greenf Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.

  • LawaLaura Lady Laura (@LawaLaura) reported from Norwich, England

    @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

  • Airc83 Aaron (@Airc83) reported from Spixworth, England

    @bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.

  • sockformation Tim (@sockformation) reported from Norwich, England

    @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

  • mattyc96 Matt Carver (@mattyc96) reported from Long Stratton, England

    @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

  • nick_murrell Nick Murrell (@nick_murrell) reported from Norwich, England

    18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare

  • JohnK83489203 John K (@JohnK83489203) reported from Norwich, England

    @virginmedia @ravaldhiren My bbc1 hd still not working

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amandac46 amanda (@amandac46) reported

    @Dboy @virginmedia We have the same problem told us a fix date of 27 April a joke

  • e_m_bent Eve (@e_m_bent) reported

    @virginmedia Is the internet down in LA11 7PP?

  • nickJ2000 nick jerome (@nickJ2000) reported

    @virginmedia there are issues in the area - looks like over much of London. Could you give an update on when it’s due back?

  • thedelboy Derek Turpin (@thedelboy) reported

    @virginmedia Can you explain where the goodwill is ? Also when I called VM I was told I had been billed for extras? Over £10 ? I do not use pay per view I did use the emergency bracelet for Carelink + which I have to do monthly, I don't use my phone apart from that !

  • Janesp1973 Peter Janes (@Janesp1973) reported

    @virginmedia Even the link you posted fails. 150 is what I’m having issues with trying to report my issues. And you suggest to call 150🧐

  • Elzedee Sarah Ritchie (@Elzedee) reported

    @virginmedia no internet SO53 despite your website saying no issues. Rebooted router numerous times. Got teenager trying to revise for exams, and me trying to work! Green lights on hub and flashing WiFi symbol. Checked all leads. Any ideas?

  • MrsFannyCakes Mrs ***** Cakes (@MrsFannyCakes) reported

    @virginmedia I just got a bill, then another &a late payment! I dealt with this on the phone back in Feb but they keep billing!The person told me I was ok to cancel DD! I haven’t used the service but I’m still being billed. Lady today said she would cancel bills but then cut me off!

  • violentlyanti 🔪 Ben 🌟 (@violentlyanti) reported

    im in love w/ the guy who phones me about my virgin media broadband. never even seen him but his personality is just... fancy him sm what a dilf😭

  • gregofallgregs Greg (@gregofallgregs) reported

    @virginmedia That number says there’s no issues in my area

  • mattkennedy78 matt kennedy (@mattkennedy78) reported

    @virginmedia The sms line is not working. Can someone call me please. Your bot has got me stuck in an infinite loop telling it I want to change my package and I do not want to change to a WhatsApp conversation