Virgin Media Outage Report in Norwich, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Norwich come from postal codes NR99, NR5 and NR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Total Blackout | |
| Long Stratton |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
-
Mike Reynolds
(@MikeReynolds8) reported
from
Norwich, England
@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
-
Tim
(@sockformation) reported
from
Norwich, England
@virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing
-
Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
-
Aaron
(@Airc83) reported
from
Spixworth, England
@bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.
-
John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
-
Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
-
Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
-
Matt Carver
(@mattyc96) reported
from
Long Stratton, England
@virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
-
Lady Laura
(@LawaLaura) reported
from
Norwich, England
@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
-
Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia Yeah tried that, says it should be working but the router is still not working
-
Mark Standbrook
(@Tall2D) reported
from
Norwich, England
Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
-
Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
-
𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
-
Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
-
Jacques
(@FutJacques) reported
from
Norwich, England
Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.
-
Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Najma Razaq
(@razaqnajma1) reported
@virginmedia Yes I pay Bt direct debit so when I say I want to cancel your service. You should have cancelled and I would have paid what was owed. By not cancelling when I requested you continued to charge me until I stopped the direct debit and now you are billing for that
-
Les The Legend
(@LesTheLegendttv) reported
@virginmedia Wouldn’t be necessary if your service was stable at all times
-
Jas Hummel
(@JasHummel) reported
@virginmedia Ok so we raised a complaint as instructed and what an absolute waste of time. The complaint was closed without the issue being resolved or any discussion. When I reopened it 5 days later, I asked to speak to a manager I was told I would have to wait 72 hours as per the process!!
-
samantha
(@samyidcharteris) reported
@virginmedia There’s no confusion, I don’t want it. I just want to see my account without having to be a stupid bloody avatar.
-
Michael 🗽
(@michaelastle2) reported
@virginmedia Hi I’ve spoken to one of colleagues and the engineer is still coming tomorrow to fit the new tv boxes and to check what the problem is with the broadband at the moment we have hub turned off like yesterday.
-
Manuele R. Pennisi
(@FaintlightWolf) reported
@virginmedia The status update shows that broadband is ok. But no broadband since last Monday here. But hey, I am a paying customer, why should I expect a service? You are ridiculous
-
Neville Gaunt 💡💡💡
(@NevilleGaunt) reported
@virginmedia Once again You are not answering the question … you’re in customer service aren’t you?
-
Wayne Markham
(@Markham2332) reported
@virginmedia I am unable to sign in to my account. There is an error message saying I am not connected to the internet but this is not the case. I definitely have internet connection despite what the error message is saying.
-
Tom Vincent
(@TomboBrewster) reported
@virginmedia The link you sent just gives a regular customer service phone number that I spoke to (and was on hold for) 4 hrs yesterday without resolving the issue. Do you have another line you can DM in order to lodge the complaint, please?
-
Neville Gaunt 💡💡💡
(@NevilleGaunt) reported
@virginmedia So my neighbours who are also having a problem … yes we all talk on a chat room … have equipment problems too?