Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Brundall.

City	Problem Type	Report Time
Norwich	Internet	4 days ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Chris Greenfield (@chris_greenf) reported 3 seconds ago from Wymondham, England

  @TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.

• 
  FussyDave (@FussyDave) reported 2 minutes ago from Norwich, England

  @virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻

• 
  Sir K Strange (@KevinStrange3) reported 4 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Nick De Wittenbach (@Nick47xxy) reported 9 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Emma Pells (@Pellsee) reported 9 minutes ago from Hellesdon, England

  Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere

• 
  Jon P Watson Photography (@thejpwphotos) reported 10 minutes ago from Norwich, England

  @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

• 
  Nick Murrell (@nick_murrell) reported 12 minutes ago from Norwich, England

  18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare

• 
  Jacques (@FutJacques) reported 15 minutes ago from Norwich, England

  Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

• 
  Jon P Watson Photography (@thejpwphotos) reported 18 minutes ago from Norwich, England

  The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->

• 
  Mike Reynolds (@MikeReynolds8) reported 19 minutes ago from Norwich, England

  @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

• 
  Becca (@beccakate_) reported 31 minutes ago from Thorpe St. Andrew, England

  @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

• 
  Lady Laura (@LawaLaura) reported 32 minutes ago from Norwich, England

  @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

• 
  Sam Gravener (@Spr1718) reported 34 minutes ago from Norwich, England

  @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 39 minutes ago from Norwich, England

  @virginmedia @Virgin It’s fair to say we expect (much) better service than this

• 
  Matt Carver (@mattyc96) reported 40 minutes ago from Long Stratton, England

  @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

• 
  Mark Standbrook (@Tall2D) reported 40 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  Frances Godden (@LaGodden) reported 47 minutes ago from Norwich, England

  @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

• 
  Michael Noël Turner (@mmichael0) reported 48 minutes ago from Norwich, England

  @virginmedia my internet playing up again, not very good service from your company

• 
  Vanessa Make-Up (@spmubyvanessa) reported 50 minutes ago from Hellesdon, England

  @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

• 
  Chris Greenfield (@chris_greenf) reported 54 minutes ago from Wymondham, England

  @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louise Ford (@pixiepoppett) reported 16 seconds ago

  @virginmedia my internet a d tv are down can u tell me how long this will be

• 
  Richard Newell (@Solid_S_Boss) reported 3 minutes ago

  @virginmedia sort your stuff out. I'm trying to watch the world cup and the internet keeps going down

• 
  Lynne (@lynne_thomson2) reported 4 minutes ago

  @PaulMcDade7 @virginmedia Seems like the whole of Clackmannanshire is down

• 
  James Prosser (@buzzkilljames) reported 5 minutes ago

  @virginmedia I've requested to return equipment multiple times through chat bot but the promised return pack never arrives. Please can you help me receive one?

• 
  GeekyHairyBestia (@GeekyHairy) reported 9 minutes ago

  @virginmedia what the hell. Yet again service down in my area. It’s been consistent the two years I’ve been here but you’re the only option but yet again this week it’s been consistent. It’s clear you can not provide on your network to all houses in area so so it we pay for this

• 
  TWheezy (@TheRealTwheezy) reported 11 minutes ago

  @virginmedia ever since I renewed with you my WiFi gas been absolutely terrible.

• 
  andrea crosby (@andreac14064810) reported 12 minutes ago

  @virginmedia And yet two days later the email I was promised has not arrived I’m not surprised it’s your usual poor service take money from customers but very little help

• 
  Total Football (@cjgamin99987610) reported 12 minutes ago

  If you are thinking about going with @virginmedia for internet just please don't do it. Help yourself by avoiding them

• 
  Margaret (@scripture36) reported 12 minutes ago

  @virginmedia @CLangley16 Any chance you could just help disabled users revert to previous software as they can’t use this 360 shite?

• 
  Louise Ford (@pixiepoppett) reported 24 minutes ago

  @virginmedia my broadband and tv are down. Can u tell me why?