Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 01/29/2026 08:10

January 29: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomNorwich TV
United KingdomNorwich E-mail
United KingdomNorwich TV
United KingdomNorwich Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

  • Skellzie7 Abbey 🌺 (@Skellzie7) reported from Norwich, England

    Once again @virginmedia internet is down again 🙄 completely useless

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

  • mezzaninedoor Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England

    @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

  • peartree_123 ˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜ (@peartree_123) reported from Hellesdon, England

    @virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

  • RonofReepham Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported from Reepham, England

    @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

  • aldemirdown Ceyda Aldemir-Down (@aldemirdown) reported from Norwich, England

    @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

  • mmichael0 Michael Noël Turner (@mmichael0) reported from Norwich, England

    @virginmedia my internet playing up again, not very good service from your company

  • Pellsee Emma Pells (@Pellsee) reported from Hellesdon, England

    Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere

  • MM_Kerry Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported from Norwich, England

    @virginmedia Yep, it’s so slow and unreliable

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia No, nothing was resolved. I still wish to cancel my contract

  • beccakate_ Becca (@beccakate_) reported from Thorpe St. Andrew, England

    @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    4 days in and the Internet still isn’t working, very poor @virginmedia 👎

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia @Virgin It’s fair to say we expect (much) better service than this

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J

  • garygts85 gary thompson (@garygts85) reported from Norwich, England

    Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dez_dorman CryptoGuru (@dez_dorman) reported

    @virginmedia 7th X now TW. I can’t Phone/text at all! Nor to 150 or 0345 Have 2b on WIFI to receive WA & access other Apps! ZERO comms off wifi! My bill is UP TO DATE! Yet No Service! Yr Help & Support web pg is 👎🏼 only tries to sell NOT solve! Getting it yet TW? 🆘@richardbranson 🆘

  • Ciaran92815413 Ciaran (@Ciaran92815413) reported

    @JimAllister Only in certain areas same with virgin media and if your home broadband goes down due to lineage problems you’re bottom of the list as by owns all the lines

  • boffbowsh Paul Bowsher (@boffbowsh) reported

    @virginmedia Yes. If I phone 789 I can only pay whole pounds. If I try to pay on the website it just errors.

  • delacruzd1 David dela Cruz (@delacruzd1) reported

    @virginmedia i was told by customer service that my service will be degraded (unusable for video calls) until the 27th of October. Can I degrade my payment to you?

  • depp_chelsea Chelsea🏴‍☠️ (@depp_chelsea) reported

    @virginmedia Hello sorry aint good enough it's everytime the bill is paid ontime every month yet the amount of issues is unreal use are really starting to let the customers down

  • lou2sing Louise Herrington (@lou2sing) reported

    @virginmedia 2/2 and then get the unavailable noise as though the number never existed. The suggestion was made today to change the hub, but then I have to pay 2 hrs of contract IT time to re-set up the office and all system connections. Not an option (unless virgin pays for it) !

  • jimboy2 james (@jimboy2) reported

    @virginmedia And that’s the problem. I’ve tried talking to people and no one is able/willing to help. Such a simple matter and no one can be bothered

  • WhatAboutHannah 🐝 (@WhatAboutHannah) reported

    @virginmedia Hi, 60 second reset has not solved the issue

  • Khinjarsi_ Khinjarsi (@Khinjarsi_) reported

    @virginmedia sudden loss of WiFi, Ethernet access to internet and landline saying to check line cord. No apparent issues in area, can't call from landline. All cables ok. Help!

  • VirgenmediaCS Vegan_Mercia Customer Services (@VirgenmediaCS) reported

    Betty is out taking a dump so out call centre is down to three people Bare with us Take the SIM card out and blow it. #virginmedia #nofucksgiven