Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  尺ㄖ乃 (@robbuhler) reported 49 seconds ago from Norwich, England

  @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

• 
  Jon P Watson Photography (@thejpwphotos) reported 2 minutes ago from Norwich, England

  @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

• 
  Vanessa Make-Up (@spmubyvanessa) reported 7 minutes ago from Hellesdon, England

  @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

• 
  Chris Greenfield (@chris_greenf) reported 12 minutes ago from Wymondham, England

  @TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.

• 
  stacia briggs (@womaninblack) reported 14 minutes ago from Norwich, England

  @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 16 minutes ago from Norwich, England

  @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

• 
  Beavis (@BEAV1S96) reported 16 minutes ago from Norwich, England

  @virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

• 
  Wayne Dixon (@WayneDi51533240) reported 18 minutes ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported 19 minutes ago from Norwich, England

  @virginmedia Yep, it’s so slow and unreliable

• 
  Ceyda Aldemir-Down (@aldemirdown) reported 22 minutes ago from Norwich, England

  @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 31 minutes ago from Norwich, England

  @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

• 
  Hello i'm Paul! (@paulmmace) reported 33 minutes ago from Norwich, England

  @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

• 
  Chris Greenfield (@chris_greenf) reported 34 minutes ago from Wymondham, England

  @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

• 
  Sam Gravener (@Spr1718) reported 41 minutes ago from Norwich, England

  @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

• 
  Frances Godden (@LaGodden) reported 45 minutes ago from Norwich, England

  @virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

• 
  ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported 49 minutes ago from Norwich, England

  @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

• 
  Andy Carolan (@AndyCarolan) reported 53 minutes ago from Old Catton, England

  @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 54 minutes ago from Norwich, England

  @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 56 minutes ago from Norwich, England

  Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 59 minutes ago from Norwich, England

  @virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr Moanivator (@MrMoanivator) reported 6 minutes ago

  @virginmedia My broadband hasn't been working since around 11am today. All week, Virgin has said that work was due to be completed in my area around 11:15am today. It's now saying that the Hub is the problem. I've restarted and reset it, but it's still not working 🤬

• 
  Liesl_ (@_lliesl_) reported 6 minutes ago

  This is not a *me* problem I went into an O2 store who told me that there was a known issue with the O2/Virgin media set up. I do not care. I expect to be able to access my account. I expect to be able to take the offer to change my tariff

• 
  Amanda Lee (@amandajlee_lee) reported 6 minutes ago

  @virginmedia @YouMadBruv3r How long does it take @virginmedia ??? Mines been down for weeks, right at the start of the season. Just done the service status check that you recommended for a fix date and it doesn't work 🤬🤬

• 
  Jess Stocks (@jrstocks89) reported 7 minutes ago

  @virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend

• 
  Alison Baddley (Ali) 🇬🇧 (@alibee2006) reported 7 minutes ago

  @TVKev Omg that's all we need. It's bad enough talking to a bot when you phone companies like Virgin Media. Sorry I didn't get that. My response whilst going nuts. Human please NOW! How the hell are the elderly and vulnerable supposed to cope with this?! Human receptionists NOT AI.

• 
  Paps (@coophos) reported 10 minutes ago

  @LeighHutch90 @virginmedia For what we pay it’s crap

• 
  Nicola James (@nicolajames38) reported 12 minutes ago

  @virginmedia Yes I am a Virgin Media customer

• 
  Glenn Matthew (@gmkfyi) reported 14 minutes ago

  @virginmedia @O2 I can only assume the reason I’m getting an IDF-12B error is because I’m now using a Sky connection rather than a Virgin one. Same computer, no VPN… Trying to get into my O2 account btw… which support line do I contact?

• 
  lizrichards24 (@SonyRichards4) reported 15 minutes ago

  Here we go again, unable to cancel an old SIM card from @O2 and @virginmedia

• 
  IAmTheSavageSho (@IAmTheSavageSho) reported 17 minutes ago

  @virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔