Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

City	Problem Type	Report Time
Norwich	Internet	10 days ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Hello i'm Paul! (@paulmmace) reported 1 minute ago from Norwich, England

  @virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

• 
  Stuart Brown (@virginwines_stu) reported 1 minute ago from Sprowston, England

  @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

• 
  Emma Pells (@Pellsee) reported 2 minutes ago from Hellesdon, England

  So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!

• 
  christopher pegg (@ChrisWolfSpirit) reported 5 minutes ago from Norwich, England

  @virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

• 
  Nick De Wittenbach (@Nick47xxy) reported 5 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 11 minutes ago from Norwich, England

  @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

• 
  Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 11 minutes ago from Norwich, England

  @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

• 
  Mark Standbrook (@Tall2D) reported 12 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported 17 minutes ago from Norwich, England

  @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

• 
  John K (@JohnK83489203) reported 17 minutes ago from Norwich, England

  @virginmedia @ravaldhiren My bbc1 hd still not working

• 
  Lady Laura (@LawaLaura) reported 22 minutes ago from Norwich, England

  @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

• 
  Jacques (@FutJacques) reported 27 minutes ago from Norwich, England

  Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

• 
  Mike Reynolds (@MikeReynolds8) reported 31 minutes ago from Norwich, England

  @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

• 
  Mike Moore (@MikeMoore6) reported 32 minutes ago from Norwich, England

  @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 33 minutes ago from Norwich, England

  @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

• 
  Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported 36 minutes ago from Norwich, England

  @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

• 
  Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported 42 minutes ago from Reepham, England

  @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

• 
  Beavis (@BEAV1S96) reported 46 minutes ago from Norwich, England

  @virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

• 
  christopher pegg (@ChrisWolfSpirit) reported 58 minutes ago from Norwich, England

  @virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

• 
  Matt Carver (@mattyc96) reported 59 minutes ago from Long Stratton, England

  @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  m a t t (@weyland76) reported 7 minutes ago

  .@virginmedia my TV box will not record anything. Every recording says "recording failed due to a technical issue" but I have no idea what that issue is?

• 
  meeeee (@baldiecute5) reported 10 minutes ago

  Just about had enough of this company and haven't even been connected yet ! Engineers turning up on wrong day or not at all ! Customer servicea shockingly hard to understand! And pretty useless , last chance tomorrow before I cancel transfer @virginmedia

• 
  Filer (@FilerPlays) reported 13 minutes ago

  @MachineGunLuk3y @virginmedia Majority’s of the ISP’s in my area run off the BT network so I’ve got fibre to the property with about 1GB down. I’ve had Virgin before and didn’t rate it, had issues similar to yourself as well mate.

• 
  David Mellor (@eastmancred) reported 16 minutes ago

  @United_Webby @virginmedia @virginmedia are without doubt the worst company I've ever dealt with. Nothing ever works and you can't speak to anyone about it. Don't do it Webby.

• 
  sam (@5amcoek) reported 17 minutes ago

  @virginmedia Is there any more detail on the fix? It just keeps getting pushed back every couple of hours

• 
  K (@QuanTuM_kL) reported 19 minutes ago

  @JJMootts @virginmedia I don't get why everyone moans, been with them for nearly 20 years and might have had 3 issues, it's almost never down, the internet speeds are far beyond what any other provider can do, although the others may have finally caught up, for years it wasn't close.

• 
  Mark Oram (@markoram1) reported 23 minutes ago

  Hi @virginmedia Have to say I have dealt with a company as bad as yours , I am trying to help my elderly neighbour who happens to have been a customer of yours for 30 yrs plus deal with her badly missold package ,

• 
  Busman (@Farestage) reported 24 minutes ago

  @virginmedia Not receiving any emails since PM yesterday afternoon on any devices, Birmingham area 12, except one at 7.31am this morning, your bill. when will service be restored ?

• 
  David Byrne (@davidclbyrne) reported 25 minutes ago

  No work phone for 3 weeks, Over 20 calls to “Customer Service”, AI that doesn’t work, Technical support that doesn’t work, Incompetence at a level impossible to describe, And no call back since Monday. I’ve had same number for 32 years-until I went to @virginmedia

• 
  Tom Quante (@TomQuante) reported 31 minutes ago

  @virginmedia You won't answer your phone (apparently this is a tactic you use..?) and I am not paying my increased bill. Cancelled my DD with you so I will let you chase me instead. Your customer service is still terrible