Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Norwich come from postal codes NR99.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 12/12/2025 04:40

December 12: Problems at Virgin Media

Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich TV
United KingdomNorwich Wi-fi
United KingdomNorwich Internet
United KingdomNorwich Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • CRISTINAjj Cristina (@CRISTINAjj) reported from Thorpe St. Andrew, England

    @virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

  • SaintNickII 💀👽 (@SaintNickII) reported from Norwich, England

    @virginmedia u can suck my ass ur wifi is shit

  • AlanTinkler 👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England

    @virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

  • PeggJames James Pegg (@PeggJames) reported from Norwich, England

    Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

  • RonofReepham Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported from Reepham, England

    @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia No, nothing was resolved. I still wish to cancel my contract

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

  • spmubyvanessa Vanessa Make-Up (@spmubyvanessa) reported from Hellesdon, England

    @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @virginmedia Media issues but I'd rather not discuss on here

  • AbiMuddiman Abi (@AbiMuddiman) reported from Norwich, England

    @virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

  • beccakate_ Becca (@beccakate_) reported from Thorpe St. Andrew, England

    @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

  • missrose0078 Areej Alruwaili (@missrose0078) reported from Norwich, England

    @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

  • robbuhler 尺ㄖ乃 (@robbuhler) reported from Norwich, England

    @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • UmrrSaleem Fruu' (@UmrrSaleem) reported

    @virginmedia Hi, it has been couple of hours since the internet has been down. Can you please fix up, some of us got important things to be doing!!

  • SG_Junior93 SG Junior (@SG_Junior93) reported

    So glad Virgin put my monthly bill up for this top quality, professional service! #Virgin #Virginmedia #Getbinned

  • adamjrberry1 adamjrberry1 (@adamjrberry1) reported

    @vmbusiness Had service disruption throughout the day, unable to get through to customer support, and the 4G backup isn’t working either. I trust we’ll be able to leave penalty free?

  • domcycling Dom (@domcycling) reported

    @virginmedia Still seeing issues now. If anything, it's got worse in the past hour.

  • Veraithy Veraithy (@Veraithy) reported

    @virginmedia I love how cheapskates try to use Virgin Media having issues as an excuse to attempt to not get charged for a month. Like bruh you can not expect an ISP to never have issues now and then. just be patient and wait for them to fix the issue instead of trying to get a freebie.

  • SASxTUB SASxTUB (@SASxTUB) reported

    @virginmedia You put ya prices up then typically **** the service, get ya million dollar hamster some water so they can spin the damn wheel. Pay for a service and get amazing broadband

  • Notdyl4n_ Dylan (@Notdyl4n_) reported

    @AmateurGamer18 @virginmedia @virginmedia have always had issues over here but never took this long to fix there **** its why they are losing so many customers

  • bluefox42 David - Wokerati Member🦊🏳️‍🌈🏳️‍⚧️🇪🇺he/him (@bluefox42) reported

    @virginmedia It’s not intermittent, it’s non-existent. How do you justify your price hike when you can’t even provide a stable service? Cue the repetitive standard non answer…

  • Colleyg8terTv Colleyg8ter (@Colleyg8terTv) reported

    @virginmedia Oi ya fkin ******** I don't pay top fkin price for no service!!!!!!! Sort it out you tossers

  • Core17083764 Cores (@Core17083764) reported

    Leicester been down past 2 days #le5 area #virginmedia