Virgin Media Outage Report in Norwich, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Norwich come from postal codes NR99, NR5 and NR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Long Stratton |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.
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Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
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Jacques
(@FutJacques) reported
from
Norwich, England
Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
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Tim
(@sockformation) reported
from
Norwich, England
@virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing
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Lady Laura
(@LawaLaura) reported
from
Norwich, England
@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
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Nick Murrell
(@nick_murrell) reported
from
Norwich, England
18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare
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Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
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Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia Yeah tried that, says it should be working but the router is still not working
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Nick De Wittenbach
(@Nick47xxy) reported
from
Brundall, England
@virginmedia Broadband down in NR13 4JB
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Matt Carver
(@mattyc96) reported
from
Long Stratton, England
@virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!
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Aaron
(@Airc83) reported
from
Spixworth, England
@bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.
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Teresa Keenaghan
(@teresak20) reported
from
Hellesdon, England
@virginmedia down again #Hellesdon #NR6
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
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stacia briggs
(@womaninblack) reported
from
Norwich, England
@virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mattei
(@matteisaint) reported
@virginmedia it’s weird how every time I’m put through to the department to cancel my services I get cut off, almost like you’re making it purposely impossible to cancel
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Ron Kane
(@ka8895) reported
@virginmedia I'm sorry you misunderstood my request. After over 20 years of custom all I need to do is pass on my phone number so you can call me to discuss my chronic issues with your expensive services. DM me tomorrow and I'll pass on my mobile number.
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Paul Atkinson
(@paulatkinsonuk) reported
@DeltaAlphaEcho @virginmedia Same here, we are cabled in for our workstations, same issue
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H Maskell
(@hmaskell24) reported
@virginmedia The problem is it is broken and after speaking to numerous people Thursday,Friday and Sunday, I finally said we are leaving and they are sending an engineer to replace the box,we spent hours talking to various Virgin people!!!
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Kim Mount
(@KimMCutter) reported
@virginmedia Hi there, it's one of the old SH2's with the known dhcp issue (requires reboot constantly because dhcp crashes). They pay upwards of 70 notes a month and never logged a fault, just need a new one and I'll connect it up to save engineer time.
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H Maskell
(@hmaskell24) reported
@virginmedia We were told so many different things that it was so tedious as no matter how many times we said it was broken they just would not listen!!
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Kim Mount
(@KimMCutter) reported
@virginmedia Hi, still nothing.... Can you help please? Beyond taking the biscuit now.
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James Reeves
(@weavejester) reported
@virginmedia It's fixed now. It usually is within 24 hours (though my area suffered a 6 week outage a few years ago). The problem is the frequency of outages. If there is a loss of service 1 day a week, it's not usable for remote working.
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Yann Mainier
(@ymainier) reported
@virginmedia Just received a service update email saying that my issue is fixed. I've tested and everything seems to be working fine again. Thanks @virginmedia for resolving the issue way sooner than the original estimate
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Ian Halliwell
(@ianh30) reported
@virginmedia Was to go to 1 gig I know it’s more expensive but I not getting the service and being told a new modem the 4 one will be stronger, have done trouble shooting turned on and off moved them about