Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Norwich come from postal codes NR3 and NR2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 03/17/2026 11:10

March 17: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Internet
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomLong Stratton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Local service problems for 5 days. Surely would at least make the local news!

  • juliettealicex Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia Yeah tried that, says it should be working but the router is still not working

  • sockformation Tim (@sockformation) reported from Norwich, England

    @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease

  • MikeReynolds8 Mike Reynolds (@MikeReynolds8) reported from Norwich, England

    @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

  • buntyhoven Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

  • JohnK83489203 John K (@JohnK83489203) reported from Norwich, England

    @virginmedia @ravaldhiren My bbc1 hd still not working

  • WayneDi51533240 Wayne Dixon (@WayneDi51533240) reported from Norwich, England

    @virginmedia Most channels are back still having problems viewing a few of the HD channels.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

  • claretbubbles ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported from Norwich, England

    @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

  • Tall2D Mark Standbrook (@Tall2D) reported from Norwich, England

    Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

  • buntyhoven Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

  • juliettealicex Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->

  • thejpwphotos Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

  • LawaLaura Lady Laura (@LawaLaura) reported from Norwich, England

    @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Bestheadkase Neil Gardner (@Bestheadkase) reported

    @virginmedia Since I joined you several weeks ago my broadband connection has been terrible. I'm paying for a gigabit connection and lucky if I'm getting 100mb. Last night it was less then 1!!!!

  • FujiokaFriends Hot Chocolate Queen 👑 (@FujiokaFriends) reported

    @virginmedia our internet is down in emneth, but it's saying there's no issues in the area. Tried resetting the box but no luck, any ideas?

  • KarenSi67518603 Karen (@KarenSi67518603) reported

    @rowenamearley @virginmedia Wouldn't bother with new hub 4 signal drops, can't get wifi upstairs, no support online or via app!

  • itsamishmash1 itsamishmash (@itsamishmash1) reported

    @virginmedia Any chance you might call me back as promised 48 hours ago? I wanted to raise a complaint and Isla said she would call be back to explain the best way to do so.

  • Johnboyowls john (@Johnboyowls) reported

    @virginmedia It’s my second box in the conservatory, it’s saying not connected to media service, I’ve tried everything turning it off from the plug everything it’s says to do on your website but still nothing, I’ve tried ringing but no answer, this is now 4 weeks without it, can you help.

  • bumblepai Amy⚔ (@bumblepai) reported

    @bannedaccount me yesterday when my network dropped, fkin virgin media

  • angelaenright7 Angela Enright (@angelaenright7) reported

    @virginmedia I am accessing via Virgin Media not e-mail client. I can log on to my account ok but cannot access e-mil on laptop or phone. They did a password reset on Wednesday which didn't work and I have had no contact since! Its nearly 24 hours since I went online for support.

  • scott__willson Scott Willson (@scott__willson) reported

    @mezzle @virginmedia With the amount of time I’ve spent listening to that trying to resolve Internet problems I reckon I could transcribe it off by heart 🥴

  • scott__willson Scott Willson (@scott__willson) reported

    @mezzle @virginmedia Sending prayers been there 🙏 I’d highly recommend Zen btw (great support, high speeds and free static IP) - unless you’re eligible for HyperOptic (cus who wouldn’t want Gigabit!)

  • littlefabshop TheLittleFabricShop (@littlefabshop) reported

    @virginmedia Hi folks, been trying to contact you for weeks, im online at the moment in a chat with you and says "You’re now in a queue to speak to someone who can help. We aim to respond within 4 hours" does that mean i could be sat in front of my pc or will you get in contact?