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Virgin Media

Virgin Media outages and service status in Norwich, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
  • The most common problems reported in this area mention TV and Wi-fi.
  • 75% TV (75%)
  • 25% Wi-fi (25%)

The latest reports from users having issues in Norwich come from postal codes NR2 , NR3 and NR99 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 5: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, Brundall, and Attleborough.

CityProblem TypeReport Time
Norwich Wi-fi 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and Iโ€™ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

  • AndyWoodturner
    Andy Coates (@AndyWoodturner) reported from Beccles, England

    @dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.

  • OJayHealth
    ๐•†๐•๐•๐•š๐•– ๐• ๐•„๐•’๐•ฅ๐•ฅ๐•™๐•–๐•จ๐•ค #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

  • FussyDave
    FussyDave (@FussyDave) reported from Norwich, England

    @virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months ๐Ÿ–•๐Ÿป

  • OJayHealth
    ๐•†๐•๐•๐•š๐•– ๐• ๐•„๐•’๐•ฅ๐•ฅ๐•™๐•–๐•จ๐•ค #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

  • RonofReepham
    Ron Luton-Brown ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@RonofReepham) reported from Reepham, England

    @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

  • AndyCarolan
    Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia Iโ€™m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of ยฃ33pcm. Bill arrived, charged ยฃ39pcm plus ยฃ84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

  • LawaLaura
    Lady Laura (@LawaLaura) reported from Norwich, England

    @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. Itโ€™s a planned outage.

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!

  • spmubyvanessa
    Vanessa Make-Up (@spmubyvanessa) reported from Hellesdon, England

    @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

  • Pellsee
    Emma Pells (@Pellsee) reported from Hellesdon, England

    Virgin media not working ... yet again !!! ๐Ÿ˜ฑ@virginmedia #nosurprisethere

  • mmichael0
    Michael Noรซl Turner (@mmichael0) reported from Norwich, England

    @virginmedia my internet playing up again, not very good service from your company

  • AndyCarolan
    Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, thereโ€™s been a big change in their customer care, or lack of.

  • juliettealicex
    Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

  • munkeystu
    Stu (munkeynutz80) Quantrill (@munkeystu) reported from Old Catton, England

    3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

  • paulveness1974
    Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported from Brundall, England

    @virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..

  • buntyhoven
    Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

  • Nick47xxy
    Nick De Wittenbach (@Nick47xxy) reported from Brundall, England

    @virginmedia Broadband down in NR13 4JB

  • AbiMuddiman
    Abi (@AbiMuddiman) reported from Norwich, England

    @virginmedia my WiFi keeps dropping out, canโ€™t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cleggy1966
    Simon (@cleggy1966) reported

    @virginmedia I already have done and it is hopefully being sorted. All depends on whether the engineer turns up this afternoon or whether you decide to cancel the appointment again

  • mrwood71
    Mick.W (@mrwood71) reported

    @virginmedia you have the most rudest and aggressive sales personnel that called me after checking your website and thinking of joining. @skytv you have the worst renewal offer after joining 15 years ago when returning from overseas service Any alternatives?

  • TheAdamMarsden
    Adam Marsden (@TheAdamMarsden) reported

    @virginmedia absolute garbage- was told moving house would be a โ€˜smoothโ€™ transition? Instead charging me for two accounts, harassed via email and phone. Told this would be resolved. ALL LIES. Now theyโ€™ve cut our internet off. DO NOT TRUST!

  • BenHatfield19
    Ben (@BenHatfield19) reported

    Itโ€™s getting to the stage now where @Virgin have a serious problem with there broadband. If all there customers can see if why canโ€™t they? Virgin media sort it out!

  • keithapearson
    Keith A Pearson (@keithapearson) reported

    Genuinely, if there's a more incompetent company in the UK than @virginmedia, I'd be amazed. How a company can treat customers so abysmally and continue to operate is beyond me. No wonder they lock us into two-year contracts. ๐Ÿคฌ @MartinSLewis - I hope you've got a file open on Virgin Media.

  • Wmb1877
    William Bell (@Wmb1877) reported

    @Just_Katie_x @virginmedia Had a similar problem with them years when cancelling due to moving house. Absolutely useless would never use them again.

  • TheGamingH1v3
    Dave's Gaming (@TheGamingH1v3) reported

    @virginmedia can you sort the internet issues out ffs 3 days itโ€™s been like this and Iโ€™m unable to work

  • marypaul32
    mary32 (@marypaul32) reported

    @nightsong53 We're still waiting for @virginmedia to come fix our broadband. My husband was so infuriated by the call centre staff I had to take over. We have raised formal complaint but of course not heard from them.

  • Pass_Move
    WATCHING THE GAME (@Pass_Move) reported

    @virginmedia The diabolical technology and dreadful customer service response continues. How helpful to be told it wonโ€™t be until June 12th until the issue is resolved. Easily the worst company Iโ€™ve ever dealt with and worst of all, no one seems to care. A case study in abysmal service.

  • MimiFarid
    Mimi Farid (@MimiFarid) reported

    @O2 Iโ€™m absolutely getting fed up with the new app, every time, I tried to use it keeps opening website for virgin media. Sends you an email, and, youโ€™ve to click on it. Other companies arenโ€™t like that. The previous version was absolutely amazing. Fix it immediately!