Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

City	Problem Type	Report Time
Norwich	Internet	6 days ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Matt Carver (@mattyc96) reported 5 minutes ago from Long Stratton, England

  @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 9 minutes ago from Norwich, England

  @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

• 
  👉Alan Tinkler👈 (@AlanTinkler) reported 9 minutes ago from Thorpe St. Andrew, England

  @virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

• 
  James Pegg (@PeggJames) reported 15 minutes ago from Norwich, England

  Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

• 
  Abi (@AbiMuddiman) reported 15 minutes ago from Norwich, England

  @virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

• 
  Abbey 🌺 (@Skellzie7) reported 16 minutes ago from Norwich, England

  Once again @virginmedia internet is down again 🙄 completely useless

• 
  Jon P Watson Photography (@thejpwphotos) reported 16 minutes ago from Norwich, England

  @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

• 
  Andy Carolan (@AndyCarolan) reported 17 minutes ago from Old Catton, England

  @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 22 minutes ago from Norwich, England

  @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

• 
  Ash Ashman (@thomasashman64) reported 22 minutes ago from Norwich, England

  @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

• 
  Jon P Watson Photography (@thejpwphotos) reported 24 minutes ago from Norwich, England

  @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

• 
  Troy Balmayer (@TBTheReviewClub) reported 26 minutes ago from Norwich, England

  @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

• 
  christopher pegg (@ChrisWolfSpirit) reported 26 minutes ago from Norwich, England

  @virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

• 
  Frances Godden (@LaGodden) reported 28 minutes ago from Norwich, England

  @virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!

• 
  Frances Godden (@LaGodden) reported 31 minutes ago from Norwich, England

  @virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

• 
  Andy Carolan (@AndyCarolan) reported 33 minutes ago from Old Catton, England

  @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

• 
  Lady Laura (@LawaLaura) reported 33 minutes ago from Norwich, England

  @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 35 minutes ago from Norwich, England

  4 days in and the Internet still isn’t working, very poor @virginmedia 👎

• 
  Nick De Wittenbach (@Nick47xxy) reported 50 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported 51 minutes ago from Norwich, England

  @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maureen (@lifeisnuts123) reported 4 minutes ago

  @trapdoor456 @virginmedia Been with 4 providers so far inc Virgin and all been terrible when it comes to sorting problems. Pot luck I think. Can't wait to get away from the one I'm with now when the contract runs out.

• 
  Urm (@erm2urm) reported 7 minutes ago

  Not long upgraded to 360. Is there a reason I need to login to @BBCiPlayer every single time I open it? I can't get into my @DisneyPlus account on one of the boxes. Not too happy with this 360 service atm. Could you help please @virginmedia

• 
  Jim Bauld (@jimbauld) reported 7 minutes ago

  @virginmedia At £16 for a rental it shouldn’t even be a question … never mind “understanding” and “appreciating” …. Get it sorted 😡

• 
  Scuba (@RomeoLabia) reported 9 minutes ago

  Virgin Media (VM) "text stop to 30247" Me "stop" to 30247 VM - HA! here's some more marketing. VM - click here to unsubscribe from emails Me - clicks unsubscribe VM link is expired VM "text stop to 2394" me "stop" to 2394" VM - HA! don't be stupid, here's some more **** off

• 
  🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿Big Bad Wolf🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@BigBadWolf137) reported 12 minutes ago

  @trapdoor456 @virginmedia I tried, after 3 months of bullshit, it was brought into my house behind my fryer as this was and i quote ' the only place it can go' They may have sorted themselves out by now but I have heard mixed reviews so make sure to have the option to cancel

• 
  Max (@MFoster95) reported 14 minutes ago

  Change your supplier, insurance or utility, every time, go through QuidCo/ TopCashback You get whatever new customer prices and get the cashback. Got £45 back for my car insurance and £35 for a new credit card this year alone… £90 back on Virgin Media Broadband last year too

• 
  mike duncan (@mikedun95307737) reported 15 minutes ago

  @virginmedia You really need to up your game virtual chat about as much use as a chocolate ashtray. You promise something in the Contract and not deliver it. No am not the account holder but money comes from my account. Get your act in order because at the moment it is crap

• 
  Dan (@dannog_8) reported 16 minutes ago

  Remind me again why I pay Virgin Media monthly for a service that works whenever it feels like it?

• 
  TheWho87 (@TheWho87) reported 18 minutes ago

  @virginmedia Why? The fact that the internet was working with a VPN meant it wasn't an issue on my end, it was an issue on your end, plus it's working now, so you seem to have fixed the issue already.

• 
  Mr. Cold (@Javier_Cold_) reported 18 minutes ago

  @Ofcom @virginmedia sucks. 2 hours going in circles to cancel my package. They get away with it by exhausting you, going around and around, stalling the conversation until you say yes.