Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 01/28/2026 11:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomNorwich TV
United KingdomNorwich E-mail
United KingdomNorwich TV
United KingdomNorwich Internet

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • missrose0078 Areej Alruwaili (@missrose0078) reported from Norwich, England

    @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

  • AbiMuddiman Abi (@AbiMuddiman) reported from Norwich, England

    @virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

  • PeggJames James Pegg (@PeggJames) reported from Norwich, England

    Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

  • virginwines_stu Stuart Brown (@virginwines_stu) reported from Sprowston, England

    @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

  • CRISTINAjj Cristina (@CRISTINAjj) reported from Thorpe St. Andrew, England

    @virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service

  • beccakate_ Becca (@beccakate_) reported from Thorpe St. Andrew, England

    @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

  • AlanTinkler 👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England

    @virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

  • robbuhler 尺ㄖ乃 (@robbuhler) reported from Norwich, England

    @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

  • paulmmace Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

  • RonofReepham Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported from Reepham, England

    @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

  • SaintNickII 💀👽 (@SaintNickII) reported from Norwich, England

    @virginmedia u can suck my ass ur wifi is shit

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

  • spmubyvanessa Vanessa Make-Up (@spmubyvanessa) reported from Hellesdon, England

    @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @virginmedia Media issues but I'd rather not discuss on here

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • davidmurtz David Murtagh (@davidmurtz) reported

    @virginmedia Yes but cant wait as i cant take time off work. Now I have to wait till wednesday for an evening call with no phone line. Not good when you have someone with needs. I have had to use my mobile for ++ calls to virgin. This is unacceptable customer service for an error by virgin

  • helensiddle changing patterns (@helensiddle) reported

    @virginmedia You have no suitable answers.I have written two letters of complaint. I now have 2 cases open which are not progressing like everything else. As I say VM are a disgrace of a company.

  • CTID78fi Fiona Cameron💙🐝 (@CTID78fi) reported

    @virginmedia I spoke to Custoner Setvices yesterday who told me there's an outage and should be fixed by tomorrow. We'll wait and see.

  • StevieG_81 Stephen Graham (@StevieG_81) reported

    @virginmedia currently on day 78 of no reply to my complaint, any updates please?

  • Kevlar95s Kevlar90s (@Kevlar95s) reported

    @virginmedia Hi there, I havent experienced any drop outs since yesterday. I will be streaming later tonight again so I will keep you updated if the issue occurs again.

  • hoostie101 David Houston (@hoostie101) reported

    @virginmedia Thanks @virginmedia . Your colleagues claim to have no record of my automated agreement that £4.50 increase won’t be applied - why would I make this up when I followed YOUR system of calling virgin and selecting the offer not to apply a £4.50 increase?! I’m over 25 yrs a customer

  • clair1327 clair spenceley (@clair1327) reported

    @virginmedia Thanks for your help but I tried that yesterday after 1.5 hours on the phone they said tough no

  • rizzlefighter12 rizzleraccoon (@rizzlefighter12) reported

    @virginmedia Surely I can't have that much bad luck when buying 3 different routers

  • TriggerWeb Craig Brown (@TriggerWeb) reported

    @virginmedia I have tried both so many times reset everything a number of times brought a WiFi booster but nothing seems to help. It's pretty much daily it drops and has been for about 2 months now. Paying £130 a month for constant issues

  • mattford9494 Matt Ford (@mattford9494) reported

    @virginmedia Yes we spoke last month about it and agreed new price yet still was charged £163 this month after being charged £193 last month. Been offered a new package but don’t think I’m going to take. I’ll be looking else where for broadband. I’ve been a customer of virgin for 20 years