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Virgin Media

Virgin Media outages and service status in Norwich, England

No problems detected

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
  • The most common problems reported in this area mention TV and Wi-fi.
  • 86% TV (86%)
  • 14% Wi-fi (14%)

The latest reports from users having issues in Norwich come from postal codes NR2 and NR3 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Brundall.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • Skellzie7
    Abbey ๐ŸŒบ (@Skellzie7) reported from Norwich, England

    Once again @virginmedia internet is down again ๐Ÿ™„ completely useless

  • peartree_123
    หœโ€*ยฐโ€ข.หœโ€*ยฐโ€ข MrsSCS โ€ขยฐ*โ€หœ.โ€ขยฐ*โ€หœ (@peartree_123) reported from Hellesdon, England

    @virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.

  • chris_greenf
    Chris Greenfield (@chris_greenf) reported from Wymondham, England

    @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uniโ€™s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.

  • BEAV1S96
    Beavis (@BEAV1S96) reported from Norwich, England

    @virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

  • mattyc96
    Matt Carver (@mattyc96) reported from Long Stratton, England

    @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesnโ€™t work!!

  • TBTheReviewClub
    Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

  • JohnK83489203
    John K (@JohnK83489203) reported from Norwich, England

    @virginmedia @ravaldhiren My bbc1 hd still not working

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia Iโ€™m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of ยฃ33pcm. Bill arrived, charged ยฃ39pcm plus ยฃ84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

  • OJayHealth
    ๐•†๐•๐•๐•š๐•– ๐• ๐•„๐•’๐•ฅ๐•ฅ๐•™๐•–๐•จ๐•ค #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

  • DJJoshuaRoberts
    Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Sure thing, let it be known that I think itโ€™s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres ๐Ÿ™

  • ChrisWolfSpirit
    christopher pegg (@ChrisWolfSpirit) reported from Norwich, England

    @virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

  • munkeystu
    Stu (munkeynutz80) Quantrill (@munkeystu) reported from Old Catton, England

    3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

  • juliettealicex
    Juliette (@juliettealicex) reported from Norwich, England

    @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

  • Spr1718
    Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadnโ€™t been auctioned.

  • OJayHealth
    ๐•†๐•๐•๐•š๐•– ๐• ๐•„๐•’๐•ฅ๐•ฅ๐•™๐•–๐•จ๐•ค #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia NR1 4BS if need to check, itโ€™s not letting me report the problem

  • teresak20
    Teresa Keenaghan (@teresak20) reported from Hellesdon, England

    @virginmedia down again #Hellesdon #NR6

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and Iโ€™ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

  • claretbubbles
    โš’ Sarah โš’ Mrs Bubbles โš’ (@claretbubbles) reported from Norwich, England

    @virginmedia whatโ€™s up in Norwich???? Anyone! What am I paying for??? Every week itโ€™s the same old ****.

  • Spr1718
    Sam Gravener (@Spr1718) reported from Norwich, England

    @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we werenโ€™t happy they couldnโ€™t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! Theyโ€™re so incompetent

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aldismaldi
    ๐€๐ฅ๐๐ข ๐’๐ฆ๐š๐ฅ๐๐ข๐Ÿ—จ (@aldismaldi) reported

    @virginmedia @gblondon1 Until you get problems with the box and they treat you appallingly!!

  • jazzioooo
    Moo (@jazzioooo) reported

    @virginmedia why is your broadband so bad? World cup games and im having a nightmare watching them with the broadband drop outs!

  • WFCConor
    Conor ๐Ÿ‡ฎ๐Ÿ‡ช (@WFCConor) reported

    Internets down all day, plugged the router out 5 times and it still isnโ€™t working, usual service for @virginmedia ๐Ÿซฃ

  • eightieschick72
    Charmaine Rome (@eightieschick72) reported

    @virginmedia Sorted out. But it would have been nice if your customer service had checked outages first before spending an hour taking me through things that clearly wouldnโ€™t have worked because an engineer had chopped through a live โ€œin the areaโ€ and the whole area was down!

  • SweeneyJoanne
    JS (@SweeneyJoanne) reported

    @virginmedia I cannot tell you how horrendous my experience has been. 4 weeks later, no install, a broken path and I have no broadband! You didnโ€™t show up again!!!! No communication either.

  • Keith_Bredrin
    Keith (@Keith_Bredrin) reported

    @gblondon1 @skytv @virginmedia Sky don't answer the phone when you want to cancel. Their sales team claim they can't put you through either. Cretins.

  • RosieLastOf6
    Rosie (@RosieLastOf6) reported

    @virginmedia Iโ€™ve had to get my neighbour in to check everything for me, I have mobility issues. Seems to be ok now.

  • GothGuyGamer
    Gothguy (@GothGuyGamer) reported

    @MartinSLewis Virgin media top tip: If you're close to the end of contract, don't renew. Give them your 30 days notice, When 30 days has elapsed, apply as a new customer with a new email. They won't give you any better deals unless you're a "new" customer

  • Johnmerry85
    John merry (@Johnmerry85) reported

    @virginmedia Intermittent signal in your area is that the reason my Internet has been on and off since 3pm and speed is terrible?

  • Stovies6
    Jac Mac (@Stovies6) reported

    @virginmedia Trying to cancel my brother's phone and TV as he in hospital and will not be returning home. He is 85 and has no idea of his PASSWORD which is requested by every avenue I have tried. Any chance you can help?