Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 02/22/2026 02:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Total Blackout
United KingdomLong Stratton Internet
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich TV
United KingdomNorwich Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

  • robbuhler 尺ㄖ乃 (@robbuhler) reported from Norwich, England

    @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

  • SaintNickII 💀👽 (@SaintNickII) reported from Norwich, England

    @virginmedia u can suck my ass ur wifi is shit

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

  • aldemirdown Ceyda Aldemir-Down (@aldemirdown) reported from Norwich, England

    @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    4 days in and the Internet still isn’t working, very poor @virginmedia 👎

  • missrose0078 Areej Alruwaili (@missrose0078) reported from Norwich, England

    @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

  • beccakate_ Becca (@beccakate_) reported from Thorpe St. Andrew, England

    @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia No, nothing was resolved. I still wish to cancel my contract

  • CRISTINAjj Cristina (@CRISTINAjj) reported from Thorpe St. Andrew, England

    @virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

  • PeggJames James Pegg (@PeggJames) reported from Norwich, England

    Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

  • RonofReepham Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported from Reepham, England

    @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

  • Pellsee Emma Pells (@Pellsee) reported from Hellesdon, England

    Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BlaRiX Seeking Knowledge (@BlaRiX) reported

    @DhapSodiK @virginmedia Same but mine has been down since Monday and engineer even confirmed there is outage but their website still says there is no issue and I'm still without Internet since Monday

  • indiffnature John Facadé (@indiffnature) reported

    @virginmedia It's a never ending wait listening to terrible music, I'll just cancel my payment instead.

  • grovesj22 Jess (@grovesj22) reported

    @egg_ay @virginmedia Yeh they sent out warnings it would be down

  • shi_st ST (@shi_st) reported

    @virginmedia @CryptoDan2k What a sucky service ! R u asking ofcom to solve your problem? Worst service I have ever seen! 30mins on the line but no one answers the call - if your 03454541111 line is dead, close it!! Don’t waster your customer time!!!

  • lad_united Paul (@lad_united) reported

    @GerryOSulliva19 @DaveWardGS @DrJoGrady BT has bled the old copper network dry for years. Could have invested so much more to build a full fibre network. They were shitting themselves when virgin media expanded into larger town and cities in NI and then the let fibrus take a £160M contract from under their noses 😳

  • shi_st ST (@shi_st) reported

    @virginmedia @matias_galan @RichardBrandson Don’t you know your support center never answer the call? Sucking service, Richard must be shameful about that

  • dauwalder Stephen Dauwalder (@dauwalder) reported

    @virginmedia It was originally an area fault and my property was the only one remaining without service. They then made the appointment for Friday and latterly replaced it with Tuesday. There are no sooner slots available - really poor show. Why is it that VM managers hide from customers

  • waltza86 Matthew (@waltza86) reported

    @john_seto @lebara If your a virgin media customer and go with o2 you get double data, and a boost to your virgin broadband, so I got £8 20Gb from O2 (have to use uswitch) which then double to 40GB :D and has 25GB EU roaming

  • DebraDommen Debra Dommen (@DebraDommen) reported

    @GeorgeMonbiot @VodafoneUK So sorry for your loss & your experience. Virgin media are just as bad. After I had informed them several times of my father's death they continued contact & even sent a letter to my father acknowledging a complaint! On the other hand Churchill insurance were amazing @Churchill

  • ukingadom Kinga Ujszaszi (@ukingadom) reported

    I'm trying to get through to @virginmedia customer service since 10am! It's been 4 and a half hours!!! Either it cuts off randomly at one point during waiting 30-45 mins or after getting through to someone, but they don't call me back!! Appalling! Can someone please help me??