Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

City	Problem Type	Report Time
Norwich	Internet	1 day ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Sam Gravener (@Spr1718) reported 1 minute ago from Norwich, England

  @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

• 
  尺ㄖ乃 (@robbuhler) reported 2 minutes ago from Norwich, England

  @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

• 
  Wayne Dixon (@WayneDi51533240) reported 7 minutes ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Mike Reynolds (@MikeReynolds8) reported 9 minutes ago from Norwich, England

  @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

• 
  Ash Ashman (@thomasashman64) reported 14 minutes ago from Norwich, England

  @virginmedia Media issues but I'd rather not discuss on here

• 
  Mark Standbrook (@Tall2D) reported 15 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  Aaron (@Airc83) reported 16 minutes ago from Spixworth, England

  @bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.

• 
  ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported 24 minutes ago from Norwich, England

  @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

• 
  James Pegg (@PeggJames) reported 25 minutes ago from Norwich, England

  Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 25 minutes ago from Norwich, England

  @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

• 
  Jacques (@FutJacques) reported 28 minutes ago from Norwich, England

  Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 36 minutes ago from Norwich, England

  @virginmedia @Virgin It’s fair to say we expect (much) better service than this

• 
  Ash Ashman (@thomasashman64) reported 38 minutes ago from Norwich, England

  @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

• 
  Sir K Strange (@KevinStrange3) reported 39 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Andy Carolan (@AndyCarolan) reported 40 minutes ago from Old Catton, England

  @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

• 
  Frances Godden (@LaGodden) reported 41 minutes ago from Norwich, England

  @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 45 minutes ago from Norwich, England

  @virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.

• 
  Mike Moore (@MikeMoore6) reported 46 minutes ago from Norwich, England

  @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

• 
  Stuart Brown (@virginwines_stu) reported 51 minutes ago from Sprowston, England

  @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

• 
  gary thompson (@garygts85) reported 54 minutes ago from Norwich, England

  Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa (@LisaPatten2) reported 6 minutes ago

  Absolute quality service from @virginmedia as always. Broadband not working all morning, it might be fixed by 7pm, whoop whoop. 150 quid a month well spent. Daylight robbery.

• 
  Whitewerewolf18 VT🐺 (@whitewerewolf17) reported 9 minutes ago

  @rokokoprufei @virginmedia Wifi i understand this problem 🙃

• 
  David Owens (@DavidOw38948049) reported 11 minutes ago

  @virginmedia 2/2 They are fixed to my private property. Please confirm in writing your legal right to keep them here, and arrange removal within 28 days.” I look forward to a speedy reply to resolve this issue

• 
  JR (@Dadyougeek) reported 14 minutes ago

  @virginmedia Is this an automated tweet because you’ve said this many times and not responded to my message! A bit like your engineers turning up to fix things this is a shambles

• 
  Jx_THT (@JX_THT) reported 17 minutes ago

  @MrBenGrant @virginmedia Move to starlink, none of these issues ever

• 
  RaşıtAli🇹🇷 (@turklondon2025) reported 17 minutes ago

  @virginmedia Boardband not working again! Fed up! Is there an issue in sw8 London area?

• 
  Widget (@Widget57529543) reported 22 minutes ago

  @virginmedia @MichelleBeckett People shouldn't have to post on social media to get decent service from you. Condolences don't cut it when all thats needed is for your numpty call centre staff to have the ability to deal sensitively with the issue. They clearly see your clients as admin not human beings.

• 
  Pete McManus (@PeteMcManus) reported 23 minutes ago

  Update… @vmbusiness might be the worst company I’ve ever come across for customer service! Stay well away, they will miss-sell you and then ignore you, promise you a call back and ignore you! Unbelievably bad

• 
  Stephen Hampson (@StephenHampson) reported 24 minutes ago

  @virginmedia White flashing light on the power button. Volume works but not that so can't watch catch up and can't watch any paid channels. New complaint incoming. Thanks a lot

• 
  Robert Wells (@RobertWells2013) reported 27 minutes ago

  @virginmedia sent you a PM regarding a broken cabinet box in my area.