Is Virgin Media having an outage in Norwich, Norfolk, England?

3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing

@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

@virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

@virginmedia - a customer for many years. Cold called by one of your service team to make me offers on my account. Absolutely awful experience - No clue what they are trying to tell me - embarrassing!!! Please offer your 'unbelievable' offers to someone else!! #wasteofmytime

@virginmedia I tried earlier and it said you don’t service my new postcode

I swear to god if I have to pay a charge for leaving Virgin Media’s overpriced and unreliable internet service when they aren’t even available in my new flat then I will flip

@vmbusiness why do people have to resort to social media to get anything sorted . Your service is terrible and nobody wants to help. How can you expect your customers to run a business relying on your services when they do not work correctly and the installation is not as ordered

@virginmedia the second time in a week out WiFi has gone down, sort it out lol

@virginmedia Nope, just gone down again :(

@virginmedia Yes. That was the first place I checked. It's expected to be repaired by 19.25 today. My issue is that this problem has occurred several times in the past few weeks.

@virginmedia Thanks for the reply. How is it today? It's down again :( As I said, it's been several times in the past few weeks.

@virginmedia I've been with virgin broadband for about 5 years and never had an issue, but local NR6 area has gone down several times in the past couple of weeks. Any thoughts?

@virginmedia I've been with virgin bootable for about 5 years and never had an issue, but local NR6 area broadband has gone down several times in the past couple of weeks. Any thoughts?

@virginmedia do you have a fault with the 150 number. I'm unable to call from either mine of my husband's mobile. I've had a C133 network availability error for a week now.

@virginmedia Hi As a #Virginmedia customer I get #BTSport with my package can I watch it via the BT Sport APP please?

@UKTV @UKTVPress Yay, finally got back my favourite channels back. Looks like @virginmedia have seen sense & taken notice of customer wishes for a change! Looks like so many customers threatening to go to sky has worked!!

@virginmedia This issue has returned, and disconnecting the Hue Bridge hasn’t worked this time. The hub is just restarting constantly with nothing else connected.

@virginmedia Broadband still working fine. I think this is resolved! A problem with the Hue Bridge was making the Hub constantly restart somehow, so powering off the Hue Bridge and back on seemed to fix this.

@virginmedia Broadband came back, then I plugged my bluray and Hue Bridge back in and broadband disappeared again. Suspect Hue Bridge was causing problems for the Hub. I’ve reset the Hue Bridge and broadband seems to be working again. Will keep an eye and let you know if resolved!

@virginmedia It’s says no known issues, apparently.

@virginmedia have a problem with @UKTV because they want them to pay a price for all of their premium channels and virgin media doesn’t want to pay that much so only wants the free ones! Now you know how your customers feel!!! I await my subscription reduction ASAP!!

@colettempearson @virginmedia They’re all shit. Customers mean nothing to any of them

@virginmedia - been nothing but patient with you guys over the phone for the last 45 minutes - to be told 2 different outcomes to a tv package. Ridiculous. Might as well just leave you altogether - and your staff on the phones are so so rude. They need to learn manners.

@virginmedia those of us working in the entertainment industry have suffered enough cuts. Offer @UKTVPlay a deal they can accept. Fix it or, as customers, we will walk.

No need to hope for a refund @virginmedia have changed the services we've contracted for so we will demand refunds or end our contracts. Yet more evidence of the shocking customer service @virginmedia provide!

Take note @virginmedia your customers are not happy at all with your decision and the stupid reason given about audience surveys - no one asked me or anyone else I know so how can that be representative! The only recompense offered was a measly £6 a month off bill - an insult!!!!

@virginmedia Extremely disappointed that you have let us, your customers down by eliminating @UKTV channels from your service in an attempt to underpay for their services. It is us who are paying and to do this without notification undervalues our custom too. Goodbye.

I think every @virginmedia customer should cancel there subscription till they reinstate the @UKTV channels back. #savedave @davechannel @drama @YesterdayTweets @alibi_channel @EdenChannel

@virginmedia Will seriously have to consider changing to sky because of this. You should have told your customers first. I pay a lot for TV channels & have been a long standing customer - this is disgusting!!

@virginmedia Hi - I’ve searched your site but can’t find who I actually call/message if I need to speak to someone about a WiFi issue? I’ve carried out all the service checks etc, no joy. Who do I speak to? Thanks!

@virginmedia Lads there is something seriously wrong with this service, I have had to leave the TV service over bad reception and have just about had it with broadband as well with constant outage on a daily basis . All cables are in correct order still the modem lights up green...

@virginmedia It says no known issues.....

@virginmedia absolute disgusting customer service, never had an internet provider as poor as virgin media, my poor daughter is sitting in Costa coffee revising as our internet is just so unreliable

@virginmedia everyday for 6 weeks my internet has gone off, I have a complaint number and someone was supposed to call me back, never did, over 3 hours on phone to VM on Friday, daughter starts A level exams tomorrow and has had to go and sit in Costa coffee to revise

@virginmedia Waste of time doing it just now. I'm on holiday and your customer service rep basically said it cant be solved for 5 days. I'll take it further when I am home, not much use doing anything now, clearly a waste of time. Sooner my contract is up the better. Shouldn't have renewed

@virginmedia no it's not working fine. You see when u switch the hub on the light keep on changing until the white base light is solid. But when I switch it on, the white base stays solid from the start. Please look into this and I've tried all troubleshooting methods.

@virginmedia The engineer did not do a black spot check in every room, just my garage. Im not happy at all, sick of refreshing all the time and it still not working

@virginmedia When doing a search through our smart tv it keeps saying it cant find a connection. I am paying for the top internet, been with Virgin 3 weeks and its been a problem since we have had it. Never had a problem with Sky. Was with Virgin 3 years ago and it was fine too.

@virginmedia 3rd time on Friday I have had an engineer visit booked for cable work that needs doing outside my house and 3rd time they have come and done ZERO WORK!!! I am currently connected to my neighbours this has been going on for weeks!!! Not good service at all!!!!

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.