Virgin Media Outage Report in Norwich, Norfolk, England
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The latest reports from users having issues in Norwich come from postal codes NR99, NR3, NR2 and NR5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
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| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Andy Coates
(@AndyWoodturner) reported
from
Beccles, England
@dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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Stu (munkeynutz80) Quantrill
(@munkeystu) reported
from
Old Catton, England
3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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FussyDave
(@FussyDave) reported
from
Norwich, England
@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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georgia
(@22geode) reported
@virginmedia Fully aware of all of this, your online checker is saying there are no issues with broadband in my area which is clearly untrue as several others nearby are having the same issue.
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Jaszmineee
(@xjaszberries) reported
@virginmedia Hi John no Ive had it for quite some time with no issues and only yesterday it started doing that, everywhere I plug it close to the hub its just solid white light. I cant be paying extra for something not working just coz customer service on the website/whatsapp is nonexistent
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Steve
(@stevehalluk) reported
@virginmedia Thanks for reply. I have used the o2 priority for a while. However it logged out and won't let me log back in. I've been onto your customer service on telephone they set up a new password and it still does not work.
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alice wood
(@alicerosewood) reported
Is @virginmedia broadband down?
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⚡❤⚡Hope ⚡❤⚡🍊
(@JGPhoenixRising) reported
@virginmedia ...and I don't wish to stay on hold again for over an hour. Can you please help, it should not be this difficult but has served to reaffirm why I want to cancel my contract. I look forward to hearing from you at your earliest opportunity. Thank you.
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Heather Howard
(@heatherhhoward2) reported
@virginmedia I would like to know when you are going to get back to me regarding my complaint sent the beginning of April? It has now been more than 28 days.
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Matt Jackaman
(@MattJackaman) reported
@virginmedia There has been no resolution. Just empty promises about an engineer attending my property at some point in the day. But I've was told this Thursday, Friday and Saturday. In fact on Saturday I was guaranteed an engineer would be at my property at 8am this morning.
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Steve
(@stevehalluk) reported
@virginmedia How about some customer service virgin
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Neil Williams
(@casper197635) reported
@virginmedia another day, and broadband down again. Service status telling me fixed by 7.15pm. My boss will be chuffed that I can't do any work for the last 2 hours of my shift. Putting prices up whilst providing a much lesser level of service. Brilliant
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Simo1970
(@Simo19703) reported
@virginmedia Been trying to get through on the phone all afternoon, 40 mins on hold at a time simply not good enough terrible customer service can't wait to cancel🤬