Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Brundall.

City	Problem Type	Report Time
Norwich	Internet	3 hours ago
Norwich	Total Blackout	9 hours ago
Norwich	Total Blackout	5 days ago
Norwich	Internet	9 days ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 3 minutes ago from Norwich, England

  @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 4 minutes ago from Norwich, England

  @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

• 
  John K (@JohnK83489203) reported 6 minutes ago from Norwich, England

  @virginmedia @ravaldhiren My bbc1 hd still not working

• 
  Frances Godden (@LaGodden) reported 10 minutes ago from Norwich, England

  @virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

• 
  Wayne Dixon (@WayneDi51533240) reported 15 minutes ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 17 minutes ago from Norwich, England

  @virginmedia Local service problems for 5 days. Surely would at least make the local news!

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 19 minutes ago from Norwich, England

  4 days in and the Internet still isn’t working, very poor @virginmedia 👎

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 24 minutes ago from Norwich, England

  @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

• 
  Abbey 🌺 (@Skellzie7) reported 26 minutes ago from Norwich, England

  Once again @virginmedia internet is down again 🙄 completely useless

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 27 minutes ago from Norwich, England

  How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

• 
  Mike Moore (@MikeMoore6) reported 27 minutes ago from Norwich, England

  @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

• 
  Sir K Strange (@KevinStrange3) reported 30 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Mark Standbrook (@Tall2D) reported 37 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  Andy Carolan (@AndyCarolan) reported 42 minutes ago from Old Catton, England

  @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

• 
  gary thompson (@garygts85) reported 45 minutes ago from Norwich, England

  Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

• 
  Jon P Watson Photography (@thejpwphotos) reported 46 minutes ago from Norwich, England

  @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

• 
  Michael Noël Turner (@mmichael0) reported 51 minutes ago from Norwich, England

  @virginmedia my internet playing up again, not very good service from your company

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 54 minutes ago from Norwich, England

  @virginmedia @Virgin It’s fair to say we expect (much) better service than this

• 
  Troy Balmayer (@TBTheReviewClub) reported 55 minutes ago from Norwich, England

  @virginmedia No, nothing was resolved. I still wish to cancel my contract

• 
  christopher pegg (@ChrisWolfSpirit) reported 56 minutes ago from Norwich, England

  @virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick Poole (@nrpoole) reported 3 minutes ago

  @virginmedia I can't log into my a/c. I know my email address but, when entered, I reach a page saying that there has been a 'quick pause to keep my account safe' followed by some unhelpful suggestions and a reference: IDF-12B. The help & bot are useless. Can you help, please?

• 
  Sandy Moore (@SandyMo45739639) reported 6 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV41 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies 😳

• 
  Karen Rodger (@Fletchers_Mama) reported 6 minutes ago

  @virginmedia It was both. It has happened twice in 2 consecutive mths, both times locked for 2wks. Currently unlocked but never been explained why it how to prevent

• 
  Liz Common (@lizziecom) reported 16 minutes ago

  @virginmedia Awful company. I'm leaving as soon as my contract is up.

• 
  Anthony Ellis (@WentTimb) reported 21 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV8 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

• 
  MrsHoustie🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Houstie1886) reported 21 minutes ago

  @virginmedia Any idea when internet will be back up and running in ML1? Service status says no issues. Helpline says working on it. Had no internet since yesterday. Thanks.

• 
  James Prosser (@buzzkilljames) reported 23 minutes ago

  @virginmedia I've requested to return equipment multiple times through chat bot but the promised return pack never arrives. Please can you help me receive one?

• 
  Charlotte 🦄🧚‍♀️ (@char_bone) reported 25 minutes ago

  @DiBrander We left Virgin Media because they were awful at fixing issues. We had a fault go on for over a month but no compensation because you have to have full service loss. It was over £90 a month too.

• 
  Kat (@catsmum27) reported 26 minutes ago

  @Elainebks @y_alibhai @virginmedia They monitor, but the responses are purely performative as resolutions never achieved.

• 
  Urban Groove (@Urban__Groove) reported 31 minutes ago

  @virginmedia I f***** HATE virgin media, i cant wait till my contract ends with you, Causing me stress by giving other 02 permission to set up a direct debit when i never instructed you too! BASTARDS! 😡