Virgin Media Outage Report in Norwich, Norfolk, England
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The latest reports from users having issues in Norwich come from postal codes NR99, NR2 and NR5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Long Stratton |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Andy Coates
(@AndyWoodturner) reported
from
Beccles, England
@dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Vanessa Make-Up
(@spmubyvanessa) reported
from
Hellesdon, England
@Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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👉Alan Tinkler👈
(@AlanTinkler) reported
from
Thorpe St. Andrew, England
@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Cleaver
(@ashthethroat) reported
@virginmedia Nope nothing I even asked the advisor on the phone to put in writing what they discussed due to me not trusting what you say. I've been told there is a cheque in the post. Once I get it I will return your equipment and never come anywhere near VM again!
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Keziah
(@Keziahhhx) reported
I've had enough of @virginmedia everytime I go away for a few days, I turn my router off. I turn it back on and it never seems to want to work 'connected with no Internet access' I've rang up before and they clicked a button which made it work, I can't be doing that everytime!!!
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Graham Mac
(@Gramsilver1) reported
@virginmedia @AlasdairSwanson Where's my webchat, AB? Why did you lie to me. I'm going to get a new phone from EE and I'm not paying the remainder of this contract. You aren't providing service so I'm not paying for it. I've waited at home for 3 hours
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Jim
(@ijamlon) reported
@virginmedia Thanks - I have done that twice already and both times someone asked for all my contact details and then said something like ‘you’re right I can’t find you on the system, no idea what to do next.’ Then they vanish. I really need someone who can go extra yard to find solution
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luke ･*+˚✧
(@CATBOO4k) reported
i rlly hope i can watch ranboo’s subathon, virgin media is being BAD recently
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Colin RylanderWilkes
(@DJSirCoL) reported
since 3.30 pm my @virginmedia internet has been crap, cutting out, and when coming back up getting 3 or 4mb #LosingMyVirginIT
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Jay Kay
(@Kay16979767Jay) reported
@dcowley19692 @virginmedia **** company mate don’t waste your time
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Ashley Cleaver
(@ashthethroat) reported
@virginmedia I have left VM due to your slow unreliable internet and appalling customer service. Just to let you know I will not be returning your equipment until my refund from where you overcharged me is issued! Kind regards Ash
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Matthew Farren
(@mjafarren) reported
So @virginmedia are no closer to knowing their arse from their elbow. I’ve told them I want to cancel. Just been told the wait time to speak to cancellation team is “a few hours”... wtf? @SkyUK Please help.
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𝙋𝙆
(@Andy_Peacock) reported
Hey @virginmedia is the Internet down in Hertfordshire. People from Watford have stopped tweeting all of a sudden?!