Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Brundall, Norwich, and Attleborough.

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Teresa Keenaghan (@teresak20) reported 57 seconds ago from Hellesdon, England

  @virginmedia down again #Hellesdon #NR6

• 
  Stu (munkeynutz80) Quantrill (@munkeystu) reported 6 minutes ago from Old Catton, England

  3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 12 minutes ago from Brundall, England

  @virginmedia The last 3 days have been poor from virgin media with my postcode area.. Hours without WiFi, TV or Broadband.. Absolute disgraceful really.. Not helped that my @giffgaff mobile is non exsitant in my area too.. Shocking in this day and age too..

• 
  ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported 18 minutes ago from Norwich, England

  @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

• 
  Sir K Strange (@KevinStrange3) reported 18 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Frances Godden (@LaGodden) reported 19 minutes ago from Norwich, England

  @virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

• 
  Emma Pells (@Pellsee) reported 22 minutes ago from Hellesdon, England

  Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere

• 
  💀👽 (@SaintNickII) reported 24 minutes ago from Norwich, England

  @virginmedia u can suck my ass ur wifi is shit

• 
  Andy Coates (@AndyWoodturner) reported 29 minutes ago from Beccles, England

  @dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 30 minutes ago from Norwich, England

  Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

• 
  尺ㄖ乃 (@robbuhler) reported 31 minutes ago from Norwich, England

  @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

• 
  Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported 34 minutes ago from Reepham, England

  @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

• 
  Nick De Wittenbach (@Nick47xxy) reported 35 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Hello i'm Paul! (@paulmmace) reported 39 minutes ago from Norwich, England

  @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

• 
  Areej Alruwaili (@missrose0078) reported 39 minutes ago from Norwich, England

  @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

• 
  stacia briggs (@womaninblack) reported 42 minutes ago from Norwich, England

  @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

• 
  Andy Carolan (@AndyCarolan) reported 48 minutes ago from Old Catton, England

  @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

• 
  Abi (@AbiMuddiman) reported 50 minutes ago from Norwich, England

  @virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

• 
  Jon P Watson Photography (@thejpwphotos) reported 52 minutes ago from Norwich, England

  @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

• 
  Andy Carolan (@AndyCarolan) reported 53 minutes ago from Old Catton, England

  @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shane_spidey🕸 (@Spidey_marv) reported 6 minutes ago

  I'd like to know why virgin media keeps going on and off its ridiculous honestly never known a provider like it

• 
  Louise Bagshawe (@LouiseMensch) reported 7 minutes ago

  Wow. Shockingly bad by @virginmedia. Lying to @BenLeo that he needed a new contract in order to get equipment repaired, misselling him the contract with a box that didn’t work (admitted by them) and then telling him he wasn’t allowed to go back to his old contract.

• 
  John Cameron (@bhoyjohn1888) reported 8 minutes ago

  Has anyone successfully cancelled a contract with Virgin Media? If so, please advise. Can't get them to answer any telephone calls or emails. Shocking customer service.

• 
  BigK (@KelvinFavell) reported 11 minutes ago

  @virginmedia is there an issue sending out a 360 upgrade box? Told it takes up to 7 days. It is now 12.

• 
  Shaun (@shauny67) reported 11 minutes ago

  @virginmedia @RobRollin2 If you have the 1gb they are free plus most WiFi issues are due to devices & not the service. Plus you can if want put in modem mode & use your own equipment

• 
  Matthew Kennedy (@badcorpse) reported 12 minutes ago

  @Benleo Stay away from Virgin Media and you will be happier for it trust me. Clear someone in an office somewhere has said we can offer **** customer service that costs X from India or good customer service from the UK that costs Y and they have went with X

• 
  Daniel Beach (@danielcbeach) reported 15 minutes ago

  @TonyDabell @mark_wootten @virginmedia After 24 years, I finally left Virgin Media for CommunityFibre a few weeks ago. £53 down to £21 p/m, and double the speed.

• 
  Gary T (@Gaztaz1) reported 17 minutes ago

  @Benleo @virginmedia Had similar issues myself

• 
  mandy (@mandy83906280) reported 18 minutes ago

  @Benleo They, Virgin media are terrible. I'm with Plusnet now, wonderful customer service, always speak to an English person in UK, they pick up quick too.

• 
  lee leyland (@leeleyland3) reported 18 minutes ago

  @virginmedia well I have no idea WHY I am paying through the noise for this type of service!!!! Virgin media sort your act out