Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR99, NR3, NR7, NR2 and NR5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 01/11/2026 12:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich TV
United KingdomNorwich E-mail
United KingdomNorwich TV
United KingdomNorwich Internet
United KingdomNorwich Internet
United KingdomNorwich TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • garygts85 gary thompson (@garygts85) reported from Norwich, England

    Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    4 days in and the Internet still isn’t working, very poor @virginmedia 👎

  • aldemirdown Ceyda Aldemir-Down (@aldemirdown) reported from Norwich, England

    @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia No, nothing was resolved. I still wish to cancel my contract

  • Skellzie7 Abbey 🌺 (@Skellzie7) reported from Norwich, England

    Once again @virginmedia internet is down again 🙄 completely useless

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

  • mmichael0 Michael Noël Turner (@mmichael0) reported from Norwich, England

    @virginmedia my internet playing up again, not very good service from your company

  • mezzaninedoor Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England

    @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

  • beccakate_ Becca (@beccakate_) reported from Thorpe St. Andrew, England

    @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

  • MM_Kerry Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported from Norwich, England

    @virginmedia Yep, it’s so slow and unreliable

  • peartree_123 ˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜ (@peartree_123) reported from Hellesdon, England

    @virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

  • Pellsee Emma Pells (@Pellsee) reported from Hellesdon, England

    Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere

  • RonofReepham Ron Luton-Brown 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RonofReepham) reported from Reepham, England

    @JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeCushnan @JoeCushnan (Sometimes words can serve me well...) (@JoeCushnan) reported

    Website @VirginMedia confirms broadband/TV problems in my postcode area. Suggested fix last night 23.10. Nope. Today new fix time 12.00. Nope. New fix time 16.00. Nope. New fix time 20.00....... virgin on the ridiculous!!!

  • tommyboy1874 thomas hill (@tommyboy1874) reported

    @Ofcom would you please be able to help me cancel my broadband with @virginmedia as been tryingnto contact them since sat after being on hold to be connected a dead line then disconnected

  • CFCJxck98 𝕁𝕒𝕔𝕜 (@CFCJxck98) reported

    @virginmedia your company is an actual joke, after 4 days of trying to contact you to cancel my contract, I finally did yesterday, THEN the very NEXT DAY I get a call from what I presume one of your agents trying to sell me a product to stop me from leaving, joke.

  • Howard_Life Howard Cheadle (@Howard_Life) reported

    @_Pealos @Ofcom @virginmedia Agreed. Has anyone managed to get through in the last three days to cancel a contract? I have tried every avenue possible.

  • kimmyzumba Kim Parkin (@kimmyzumba) reported

    @virginmedia And yet again a fault! This seams to be a trend for you at the moment! Price rise but still naff service! What's the issue this time?

  • FedUpFreddie369 FedUpFreddie (@FedUpFreddie369) reported

    @virginmedia Despite having calls with virgin agens saying it doesn't work

  • 3saucepans Nicola Middleton (@3saucepans) reported

    @virginmedia virgin down AGAIN! Can’t even get through to report it as lines are busy!

  • Patricia9875211 Patricia Gooden (@Patricia9875211) reported

    @virginmedia I don't use WiFi on my TV I use ethernet I use the hub virgi gave me but I hv had problems since I started the contract

  • GalleyFMRadio GalleyFMRadio (@GalleyFMRadio) reported

    @virginmedia Is there anyone in at your Customer Services? On hold now for 30 minutes. Not even the usual “Your call is important to us/ you are number 7” it’s just MW Radio playing. Any help available at all guys? Hello?

  • FedUpFreddie369 FedUpFreddie (@FedUpFreddie369) reported

    @virginmedia I have no idea, lqstvthing I was told after requesting an update was that they'd been merged into 1 complaint and was told to wait for an update from one dept and at the same time told by another dept that they weren't interested and that they don't acknowledge loss of service