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Virgin Media

Virgin Media outages and service status in Norwich, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • 50% Internet (50%)
  • 33% Total Blackout (33%)
  • 17% Wi-fi (17%)

The latest reports from users having issues in Norwich come from postal codes NR99 and NR3 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 11: Problems at Virgin Media

Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Brundall.

CityProblem TypeReport Time
Norwich Wi-fi 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • DrS_Reynolds
    Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

  • MikeReynolds8
    Mike Reynolds (@MikeReynolds8) reported from Norwich, England

    @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

  • robbuhler
    尺ㄖ乃 (@robbuhler) reported from Norwich, England

    @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

  • paulveness1974
    Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported from Brundall, England

    @virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..

  • buntyhoven
    Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

  • missrose0078
    Areej Alruwaili (@missrose0078) reported from Norwich, England

    @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

  • thejpwphotos
    Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

  • Pellsee
    Emma Pells (@Pellsee) reported from Hellesdon, England

    So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!

  • Spr1718
    Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

  • TBTheReviewClub
    Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

  • teresak20
    Teresa Keenaghan (@teresak20) reported from Hellesdon, England

    @virginmedia down again #Hellesdon #NR6

  • paulmmace
    Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

  • DrS_Reynolds
    Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

  • ChrisWolfSpirit
    christopher pegg (@ChrisWolfSpirit) reported from Norwich, England

    @virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

  • DJJoshuaRoberts
    Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    4 days in and the Internet still isn’t working, very poor @virginmedia 👎

  • paulmmace
    Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

  • munkeystu
    Stu (munkeynutz80) Quantrill (@munkeystu) reported from Old Catton, England

    3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

  • jamie_obrien
    Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported from Norwich, England

    @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

  • mezzaninedoor
    Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England

    @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

  • Spr1718
    Sam Gravener (@Spr1718) reported from Norwich, England

    @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Myfourjoys
    Jenny B (@Myfourjoys) reported

    @virginmedia I’m not happy with yr internet service. Every day this week there has been a loss to my service and this is happening weekly. There has been times when I’ve thought it’s an outage! NO SERVICE NOW SORT IT OUT PLEASE 😡

  • DinaGlyphs
    Opeyemi Daniel (@DinaGlyphs) reported

    @Stsantek @virginmedia Newsflash, @EE is also ridiculous with shady contracts. I hope you never get to cross hairs with them.

  • waterjetcut
    Ian (@waterjetcut) reported

    @MichelleBeckett @virginmedia Tell them to **** off. Pay up to the date he died. Sorry for coarse language but the contract died with your dad.

  • fayfreddie10
    faye (@fayfreddie10) reported

    @virginmedia I can but we have gas and ongoing complaint . 2 repulls of cables .. its better than a few weeks ago but its still intermittent. And obviously the phone line is unusable .. i only use thet to call VM but even they have to call me back on my mobile as they cannot hear me.

  • RodRapid1784
    Sir Rapid Rod (@RodRapid1784) reported

    @virginmedia is there a problem with phone signal atm

  • shuseihayakawa
    𝙣𝙮𝙭𝙞𝙚 ꯭🪽⟡ (@shuseihayakawa) reported

    @virginmedia upgraded to the hub 5 on monday and been having intermittent issues since last night. one minute it says the hub isn't connected properly, next it says there's intermittent signal. being charged £90 a month mind you. sort your ******* **** out. can't wait to change broadbands.

  • OrganisedPauper
    OrganisedPauper (@OrganisedPauper) reported

    @LessGrumpy @virginmedia I had similar problems. I've binned them.

  • superpaddiepads
    estevén (@superpaddiepads) reported

    @LessGrumpy @virginmedia Exactly that. The quality of the broadband has never been an issue but the customer service is almost non existent. But when you base that offshore it does tend to be the case. Very polite but utterly useless.

  • RobSFowler
    Rob Fowler (@RobSFowler) reported

    @virginmedia this is disgraceful! Look into it and do better, much better. From a customer of yours that is currently considering his options!

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @jackbremer @virginmedia I've been with them longer than that and, TBF, they've been good on the whole. However, the mark of a decent company, I feel, is how they handle problems...and @virginmedia were found totally wanting in my case. I hope for your sake you never have a serious problem with them 🤞🤞