Virgin Media Outage in Norwich, Norfolk, England

@virginmedia u can suck my ass ur wifi is shit

@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

@Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

@virginmedia Media issues but I'd rather not discuss on here

@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!

@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.

@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!

@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

@scorpiondilemma @virginmedia Same here. No internet randomly today on an important work day where I need access to my emails. Virgin site falsely claims good service and that I should schedule an engineer to come around which is bulls***. This isn’t the first time. I’m moving over to another provider.

@virginmedia Don't worry I'll be on contact with billing and customer service. Every night gone midnight the box resets itself for 10 minutes. Unacceptable.

Virgin WiFi down again man ffs @virginmedia u suck *** bro

As my mother used to say to me but this time it's me saying it to @virginmedia... you could make a Saint swear!!! So, sort ******** out of your broadband please, some of us are trying to work. We pay for this ****!!! *Sorry for cursing, but you made me and I ain't no Saint.

@SkyUK hi would like some help pls. Daughters virgin media contract is due to end in two days and I've told her how pleased with sky I am and she wants to transfer to sky how do we go about this

@virginmedia #StayConnected what a joke!!!! outage of phone reception again!!!! please fix ASAP im unable to contact venerable clients in my area who need help. #bristol

@virginmedia Hardly any because it’s crap

@virginmedia Would help if you could keep your WiFi running for a start instead of using your WiFi I use 4g on my phone and iPad and as for when I’m on PlayStation and cuts me out mid of Fifa don’t get me started

@virginmedia Every time I phoned they just told me to reboot which we're having to do almost every day now. No faults showed up when they tested the line. We've just received a new hub which we're hoping will help but I'm so fed up paying for a service we're not getting.

@Jodyscott31Jody @catiew724 @RedPlanetTV @Sanditon @masterpiecepbs @wgbh @PBSDistribution @PBS @PrimeVideo @AmazonStudios @netflix @hulu @OWNTV @bbcstudios @BBC @AETV @virginmedia @STARZ Right! It certainly can't hurt us to have their support. 🤞🤞#SaveSanditon #Sanditon #SanditonPBS