Virgin Media Outage Report in Norwich, Norfolk, England
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The latest reports from users having issues in Norwich come from postal codes NR3 and NR2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Norwich, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Wi-fi | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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👉Alan Tinkler👈
(@AlanTinkler) reported
from
Thorpe St. Andrew, England
@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Vanessa Make-Up
(@spmubyvanessa) reported
from
Hellesdon, England
@Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Cristina
(@CRISTINAjj) reported
from
Thorpe St. Andrew, England
@virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kimberley Morris
(@Kimmy_CPFC) reported
@virginmedia Yes and it said all service was normal
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sarah
(@number37) reported
@virginmedia Nah if it goes down we all go together. I know which cabinet it is too, want the ref details from it?
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Matt ‘Barnsey’ Barnes
(@matt18barnes) reported
@virginmedia I did!!! But the advisor is trying to sell me Wi-Fi pods or an 02 SIM card!!! The Wi-Fi should work from the hub without the pods!!! Then threatened me if I leave I have to pay exit fees!! Never will I join virgin again!!!
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Matt ‘Barnsey’ Barnes
(@matt18barnes) reported
@virginmedia Spoke to an advisor and he basically said I need to buy Wi-Fi pods or my Wi-Fi won’t work!!!! I’m paying for a service that isn’t working and he’s trying to sell me more crap!!!!
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Julian
(@Julianhomeboy) reported
@virginmedia They just told me it will take r weeks to fix and affecting lots of customers
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HighbsN5
(@HighbsN5) reported
@virginmedia Is there any way I can email someone? Every time I speak on the phone it gets passed onto another department who don’t help. I need to speak to someone senior who can actually put me back on my £65 package that I was originally on (instead of the £106 package I was mis-sold)
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❥ Ellese
(@nasherxxx) reported
@virginmedia Hello, apologies for the delay, I brought the boxing but I’m not happy to be charged for it because it didn’t work. so can you help me please
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Maureen Potter
(@Maureen75358082) reported
@virginmedia I have on several occasions and will do later today but have other pressing matters to deal with shortly so can’t afford to hang on a phone for over 30 minutes!
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Simon Waters
(@SiH2Os) reported
@virginmedia why is it that my 96 year old aunt has had her phone disconnected without warning in preparation for a change from copper to fibre? Apparently the fibre will be turned on on Thursday, which leaves her, a vulnerable old lady, without means to get help if she falls ?
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John Thundergun
(@Bongoharris72) reported
@virginmedia The hub is about 3-4 years old (if not older) and I’ve asked for newer version but you’ve said no. This solved a problem a friend of mine was having too.