Virgin Media outages and service status in Norwich, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
The latest reports from users having issues in Norwich come from postal codes NR3 , NR6 and NR99 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Norwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Norwich, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich
|
Internet | 14 days ago |
Community Discussion
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Virgin Media Issues Reports Near Norwich, England
Latest outage, problems and issue reports in Norwich and nearby locations:
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Troy Balmayer (@TBTheReviewClub) reported from Norwich, England@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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Sir K Strange (@KevinStrange3) reported from Costessey, England@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
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Jon P Watson Photography (@thejpwphotos) reported from Norwich, EnglandThe service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
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John K (@JohnK83489203) reported from Norwich, England@virginmedia @ravaldhiren My bbc1 hd still not working
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
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👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Jacques (@FutJacques) reported from Norwich, EnglandVirgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.
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Ceyda Aldemir-Down (@aldemirdown) reported from Norwich, England@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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Stuart Brown (@virginwines_stu) reported from Sprowston, England@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Stu (munkeynutz80) Quantrill (@munkeystu) reported from Old Catton, England3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
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christopher pegg (@ChrisWolfSpirit) reported from Norwich, England@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Wayne Dixon (@WayneDi51533240) reported from Norwich, England@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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Jon P Watson Photography (@thejpwphotos) reported from Norwich, England@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
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Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Ash Ashman (@thomasashman64) reported from Norwich, England@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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stacia briggs (@womaninblack) reported from Norwich, England@virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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Frances Godden (@LaGodden) reported from Norwich, England@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Sutton (@CraigSu66242369) reported@virginmedia @alexand979677 Customers shouldn't have to compromise. We have all paid for a service which we are currently not getting. It's a disgrace really considering the cost. Maybe time for a change.
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Shen 😈🗡️ (@ShenArriorVT) reported******* VIRGIN MEDIA FIX YOUR **** RAAAAAH
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Andy Nicholls 🫧⚒️✝️ (@andy_nicks60) reportedWell @virginmedia certainly have great customer service people that just feed you absolute lies about not stocking 360 boxes anymore then when they lose the argument they say you can’t have one because you’re not a new customer, and promptly end the conversation.
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Jess Stocks (@jrstocks89) reported@virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend
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Paul Greenwood (@PaulGr1969) reported@virginmedia whoever got this text message saying dont unplug for 72 hours virgin media are telling everyone that they are fixing an issue you reported,I have reported anything I think these lot are up to something we all need to report virgin media
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Skinny John (@JLTFC) reportedRed button still not working,how about a discount on TNT sports to make up for it. @virginmedia
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Jambo (@The_real_Jambo_) reported@virginmedia @alexand979677 I had no TV service for 16 days during the worldcup. Eventually fixed it and they refused to discount my bill because I still had internet. Been with them for nearly 7 years, renewals up soon and the best price they can offer is £15 DEARER than my current price.
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Gary Adams (@GazzaAdams) reported@virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.
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Meersham (@Schmuley_Schlo) reported@heid_the_baw_ @virginmedia I chose plusnet because their customer service is good, never had much trouble been with them for years now after switching every couple of years
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Jambo (@The_real_Jambo_) reported@CliveR39 @virginmedia @Ofcom I lost tv service before the world cup started for 16 days, I was told I would recieve automatic compensation but didnt recieve any discount, had to raise a complaint and they told me they would offer £20 as goodwill gesture because I didn't have total loss of service.