Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

City	Problem Type	Report Time
Norwich	Internet	2 hours ago

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 7 minutes ago from Norwich, England

  @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

• 
  Frances Godden (@LaGodden) reported 13 minutes ago from Norwich, England

  @virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

• 
  John K (@JohnK83489203) reported 13 minutes ago from Norwich, England

  @virginmedia @ravaldhiren My bbc1 hd still not working

• 
  Hello i'm Paul! (@paulmmace) reported 16 minutes ago from Norwich, England

  @virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

• 
  Nick Murrell (@nick_murrell) reported 20 minutes ago from Norwich, England

  18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare

• 
  christopher pegg (@ChrisWolfSpirit) reported 20 minutes ago from Norwich, England

  @virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

• 
  Andy Carolan (@AndyCarolan) reported 21 minutes ago from Old Catton, England

  @virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?

• 
  Frances Godden (@LaGodden) reported 24 minutes ago from Norwich, England

  @virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

• 
  Troy Balmayer (@TBTheReviewClub) reported 25 minutes ago from Norwich, England

  @virginmedia No, nothing was resolved. I still wish to cancel my contract

• 
  Abi (@AbiMuddiman) reported 30 minutes ago from Norwich, England

  @virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 30 minutes ago from Norwich, England

  @virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J

• 
  Andy Carolan (@AndyCarolan) reported 32 minutes ago from Old Catton, England

  @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 34 minutes ago from Norwich, England

  @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

• 
  Sir K Strange (@KevinStrange3) reported 35 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Troy Balmayer (@TBTheReviewClub) reported 42 minutes ago from Norwich, England

  @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

• 
  Mike Moore (@MikeMoore6) reported 46 minutes ago from Norwich, England

  @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

• 
  Becca (@beccakate_) reported 46 minutes ago from Thorpe St. Andrew, England

  @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

• 
  Lady Laura (@LawaLaura) reported 51 minutes ago from Norwich, England

  @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

• 
  Sam Gravener (@Spr1718) reported 54 minutes ago from Norwich, England

  @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

• 
  Ceyda Aldemir-Down (@aldemirdown) reported 56 minutes ago from Norwich, England

  @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James (Jim) Naismith (@JHNaismith) reported 5 minutes ago

  Usually optimistic on technological progress so disappointed broadband speed being > halved to 67Mbps next month by @bt_uk. @virginmedia can’t fix their “blocked duct” at front door, not good advert for uk infrastructure, I live in Jericho, central Oxford, not remote Highlands.

• 
  Virgin Media News (@VirginMediaNews) reported 5 minutes ago

  Residents in parts of Nepal are being warned to move to higher ground as the threat of further flooding continues. Hundreds have been killed, thousands remain missing, and families in some worst-hit areas are returning to homes buried in mud to salvage what they can. More on Virgin Media PLAY

• 
  a staunch advocate of things (@fahadiiae) reported 6 minutes ago

  @Johnty14 @virginmedia That’s why i never walk out the front door, sends a signal to the burglars that im not in. Best to rappel down a garden side upstairs window

• 
  MerlinJ & the Dowager. (@HamsterSick) reported 6 minutes ago

  @Johnty14 @virginmedia I can't stand virgin I will not be renewing that contract November **** that. I dont pay failure

• 
  A Serial Investor🪙📈🏡 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿⚡️ (@ASerialInvestor) reported 7 minutes ago

  I’m getting starlink installed, sick of Virgin media Any followers have it and can you give me any good, bad , indifferent feedback. Not bothered about the cost….. …..if it’s good it good 🤝

• 
  dEBT shredder (@andybearz) reported 8 minutes ago

  @robert_grieve @virginmedia Yup Terrible customer service Seems to be once they have you signed up they no longer give a ****

• 
  Paul Rich (@PaulRic59799558) reported 8 minutes ago

  @CheekyVic @virginmedia There all the same I’m afraid I’m with talk talk iv had so many problems with my internet speed iv given up

• 
  Copa Mundi (@BigDaddiWard) reported 9 minutes ago

  @fred_fre @virginmedia @villa4ever29 Fix to be implemented by 1pm (they reckon) That’s me Homes under the hammer gone then 🙁

• 
  Rooster (@Rooster_Innit) reported 14 minutes ago

  @virginmedia no TV/Broadband in B28 for last 2 hours. Is this an area outage?

• 
  Rach A (@Rach_EL_1982) reported 18 minutes ago

  Virgin media charging a loyal customer of 20 years £114 per month is a little bit of a joke when we have a speed test of 63 and new customers get 500 …. Sort it out virgin media