Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Brundall, Norwich, and Attleborough.

City	Problem Type	Report Time
Norwich	TV	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  Troy Balmayer (@TBTheReviewClub) reported 1 minute ago from Norwich, England

  @TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.

• 
  Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 1 minute ago from Norwich, England

  @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 2 minutes ago from Norwich, England

  @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

• 
  Juliette (@juliettealicex) reported 7 minutes ago from Norwich, England

  @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

• 
  Jacques (@FutJacques) reported 11 minutes ago from Norwich, England

  Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

• 
  Mark Standbrook (@Tall2D) reported 12 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  stacia briggs (@womaninblack) reported 14 minutes ago from Norwich, England

  @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

• 
  John K (@JohnK83489203) reported 18 minutes ago from Norwich, England

  @virginmedia @ravaldhiren My bbc1 hd still not working

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 19 minutes ago from Norwich, England

  @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 19 minutes ago from Norwich, England

  @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

• 
  Areej Alruwaili (@missrose0078) reported 23 minutes ago from Norwich, England

  @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 24 minutes ago from Norwich, England

  @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 25 minutes ago from Norwich, England

  @virginmedia @Virgin It’s fair to say we expect (much) better service than this

• 
  Stuart Brown (@virginwines_stu) reported 28 minutes ago from Sprowston, England

  @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

• 
  Sir K Strange (@KevinStrange3) reported 34 minutes ago from Costessey, England

  @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 42 minutes ago from Norwich, England

  How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

• 
  Frances Godden (@LaGodden) reported 45 minutes ago from Norwich, England

  @virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

• 
  Stu (munkeynutz80) Quantrill (@munkeystu) reported 46 minutes ago from Old Catton, England

  3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

• 
  Nick De Wittenbach (@Nick47xxy) reported 46 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Juliette (@juliettealicex) reported 58 minutes ago from Norwich, England

  @virginmedia Yeah tried that, says it should be working but the router is still not working

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J Corbi (@JCorbinHus) reported 2 minutes ago

  @virginmedia broadband issues continue since afternoon yesterday 14/05.. performed troubleshooting soft and hard nothing helped. Called customer service 8am revealed major issues in my area. I received NO notification kept in the dark. WHAT IS GOJNG ON? NEED ANSWER ASAP!!

• 
  F (@eelsupinsideye) reported 5 minutes ago

  @virginmedia No TV signal for my dad's area since early yesterday, WiFi that cuts out multiple times a day in my home. Thank goodness your billing department isn't down though! Absolutely no issues taking over 100 quid from my dad's bank this morning for a service he isn't getting.

• 
  Kylie McVicar (@kylie_mcvicar) reported 7 minutes ago

  @virginmedia is yer internet down. I had an engineer out today and now nothing is working tonight? I need help and can’t get help through the other channels.

• 
  mec337 (@mec337) reported 9 minutes ago

  @virginmedia I can tell you the problem is with the head end. No great surprise there

• 
  Dave (@Dave_Syracuse) reported 12 minutes ago

  @virginmedia your WiFi is still not working. Please sort it out.

• 
  Jayne Catherall (@jayneycee) reported 13 minutes ago

  @virginmedia This is why we left you and went with @skytv as your service had become so unreliable

• 
  Bill (@NewGolfer1414) reported 13 minutes ago

  @virginmedia is an absolute joke of a company, been on hold 3 times for over 15mins for them just to hang up! Cancelling that direct debit then, *****!!!

• 
  Bryan B 🇻🇨 🔥 (@BryanB_LFC) reported 14 minutes ago

  @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech

• 
  MOT ALAW (@VespaPX12570) reported 19 minutes ago

  @virginmedia This is still not working? Its been nearly 12 hours since it went off?

• 
  Grant Stewart (@GrantStewart2) reported 24 minutes ago

  @virginmedia Tv still down after 24 hours and no update from VM. Awful service from a company that states putting customers first. Shocking service