Virgin Media outages and service status in Norwich, England

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Brundall.

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

• 
  James Jackaman (@jacko_1989) reported 26 seconds ago from Norwich, England

  @virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing

• 
  Jon P Watson Photography (@thejpwphotos) reported 48 seconds ago from Norwich, England

  @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

• 
  Becca (@beccakate_) reported 1 minute ago from Thorpe St. Andrew, England

  @virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟

• 
  Cristina (@CRISTINAjj) reported 11 minutes ago from Thorpe St. Andrew, England

  @virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 13 minutes ago from Norwich, England

  @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 16 minutes ago from Norwich, England

  @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

• 
  stacia briggs (@womaninblack) reported 20 minutes ago from Norwich, England

  @virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 21 minutes ago from Norwich, England

  @virginmedia @Virgin It’s fair to say we expect (much) better service than this

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 22 minutes ago from Norwich, England

  @virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease

• 
  Wayne Dixon (@WayneDi51533240) reported 23 minutes ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Matt Carver (@mattyc96) reported 24 minutes ago from Long Stratton, England

  @virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!

• 
  Juliette (@juliettealicex) reported 28 minutes ago from Norwich, England

  @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

• 
  Jacques (@FutJacques) reported 29 minutes ago from Norwich, England

  Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.

• 
  Frances Godden (@LaGodden) reported 38 minutes ago from Norwich, England

  @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

• 
  Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported 40 minutes ago from Norwich, England

  @virginmedia Yep, it’s so slow and unreliable

• 
  Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 41 minutes ago from Norwich, England

  @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 51 minutes ago from Norwich, England

  How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

• 
  Frances Godden (@LaGodden) reported 52 minutes ago from Norwich, England

  @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 54 minutes ago from Norwich, England

  @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

• 
  Tim (@sockformation) reported 57 minutes ago from Norwich, England

  @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Norman Highnam (@NormanHighnam) reported 2 minutes ago

  @MartinSLewis Wayleave agreement on a due use pole and virgin media ask to use the pole… yep no problem…. Wants in it for me…. 🤫 then came back we can give you a £100 John Lewis voucher…. Bingo..

• 
  Buca Bertie. De 🦓 🫶 (@_Flirtram_) reported 4 minutes ago

  @gblondon1 @skytv @virginmedia Virgin are absolutely shocking. Forced into using them and believe me there is no comparison. Prepare for frustration and abysmal customer no service

• 
  JC (@Coady88) reported 4 minutes ago

  @gblondon1 @skytv @virginmedia You’ll be switching back to sky in 2 years when virgin do exactly the same, double your bill whilst offering new customers the same service at 1/4 of the price, it’s a market I genuinely do not understand.

• 
  Andy T (@andrewtalbot72) reported 6 minutes ago

  @virginmedia @gblondon1 Good luck with that….!!! I did the same 18 months ago… after 4 months of Virgin messing up my bills I moved back to @skytv The call centres are simply the worst I’ve ever encountered A much better service imo…

• 
  paul Borrowdale (@BorrowdalePaul) reported 7 minutes ago

  @gblondon1 @skytv @virginmedia you might regret that virgin awful . keeps braking down. and they constantly ringing you.

• 
  Moaning Minnie (@MoaningMinnie25) reported 8 minutes ago

  @O2 It's fine, I was using the incorrect email address for Disney+, so I've sorted it. But I am never signing up for that joke company Virgin Media as long as I live.

• 
  Keith A Pearson (@keithapearson) reported 12 minutes ago

  @gblondon1 @skytv @virginmedia Sorry, mate, but Virgin Media has the worst customer service I've experienced in my 54 years on this planet. They've got over 100,000 reviews on Trustpilot with an average rating of 1.5/5. That should tell you all you need to know. I cannot wait for my contract to end.

• 
  Alan (@alantucker) reported 13 minutes ago

  Finally got rid of @virginmedia broadband, TV and telephone services. Broadband is now supplied by @toobbroadband with a TV streaming service from @skytv

• 
  Gothguy (@GothGuyGamer) reported 15 minutes ago

  @MartinSLewis Virgin media top tip: If you're close to the end of contract, don't renew. Give them your 30 days notice, When 30 days has elapsed, apply as a new customer with a new email. They won't give you any better deals unless you're a "new" customer

• 
  TravelSolo (@Travelpic84) reported 17 minutes ago

  @virginmedia issues in the SP10 area? Working from home today and tv and broadband have failed!