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Virgin Media outages and service status in Norwich, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Norwich, including 0 direct reports.
  • The most common problems reported in this area mention TV, Wi-fi, and Internet.
  • The most recent signal from this area was received May 28, 8:39 PM GMT+1.
  • 67% TV (67%)
  • 22% Wi-fi (22%)
  • 11% Internet (11%)

The latest reports from users having issues in Norwich come from postal codes NR2 , NR3 , NR4 and NR99 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Norwich, England

The most recent Virgin Media outage reports came from the following cities: Norwich, Brundall, and Attleborough.

CityProblem TypeReport Time
Norwich Wi-fi 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • Airc83
    Aaron (@Airc83) reported from Spixworth, England

    @bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.

  • AndyWoodturner
    Andy Coates (@AndyWoodturner) reported from Beccles, England

    @dunleavy138 @NOWTV @virginmedia I've never had virgin so can't really answer about them...but the NowTV box with Entertainment package seems to do for D. It has comedy, movies, Sky channels Etc., and it's no contract and far cheaper than alternatives.

  • sockformation
    Tim (@sockformation) reported from Norwich, England

    @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

  • teresak20
    Teresa Keenaghan (@teresak20) reported from Hellesdon, England

    @virginmedia down again #Hellesdon #NR6

  • thejpwphotos
    Jon P Watson Photography (@thejpwphotos) reported from Norwich, England

    The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->

  • AndyCarolan
    Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

  • FussyDave
    FussyDave (@FussyDave) reported from Norwich, England

    @virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻

  • robbuhler
    尺ㄖ乃 (@robbuhler) reported from Norwich, England

    @virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.

  • AndyCarolan
    Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for

  • paulveness1974
    Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported from Brundall, England

    @virginmedia The last 3 days have been poor from virgin media with my postcode area.. Hours without WiFi, TV or Broadband.. Absolute disgraceful really.. Not helped that my @giffgaff mobile is non exsitant in my area too.. Shocking in this day and age too..

  • DJJoshuaRoberts
    Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    4 days in and the Internet still isn’t working, very poor @virginmedia 👎

  • LaGodden
    Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

  • buntyhoven
    Hannah O'Hanrahahanrahan (@buntyhoven) reported from Norwich, England

    How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

  • aldemirdown
    Ceyda Aldemir-Down (@aldemirdown) reported from Norwich, England

    @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

  • Tall2D
    Mark Standbrook (@Tall2D) reported from Norwich, England

    Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

  • spmubyvanessa
    Vanessa Make-Up (@spmubyvanessa) reported from Hellesdon, England

    @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

  • SaintNickII
    💀👽 (@SaintNickII) reported from Norwich, England

    @virginmedia u can suck my ass ur wifi is shit

  • thomasashman64
    Ash Ashman (@thomasashman64) reported from Norwich, England

    @virginmedia Media issues but I'd rather not discuss on here

  • AlanTinkler
    👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England

    @virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

  • DrS_Reynolds
    Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jen_moxon
    🚴‍♀️🚴‍♀️ Jenny 🚴‍♀️🚴‍♀️ (@jen_moxon) reported

    The crap I've heard about Virgin Media. I wouldn't go near them

  • cornynthecob
    Suzanne Cornyn (@cornynthecob) reported

    @LelJoyce I've got Virgin Media so have been watching coverage on the red button as the 360 coverage has been awful. They were on the studio talking while not covering the Sabalenka game, missing two points as she was serving for the match and then talked over the rest! Awful coverage.

  • ChrisCorney1
    Chris Corney (@ChrisCorney1) reported

    @OliverGMcManus @katedodd3 @virginmedia It was a great day when I got these rip off merchants out of my life. If uou Google it you will see tgere are multiple mass complaints to Ofcom about obstacles they create to customers trying to switch away. Keep going and threaten a formal complaint.

  • futureminds
    Omur Yeginsu (@futureminds) reported

    @TezzaBelle88 @virginmedia Hi, I have frequent problems with @virginmedia I am hoping to do same . They are very difficult and outdated with their services .

  • sunnysenguk
    Sunny Singh (@sunnysenguk) reported

    @virginmedia just spent a hour with 2 advisors who have made me feel like disconnection is the best option with VM, I have raised a complaint but I don’t feel confident that it will come to a resolution after my experience. Shame to end my contract after 15 years as a customer 🤬

  • robert_cashin
    Robert Cashin (@robert_cashin) reported

    @virginmedia Service desk closed for the evening, so logging this here. Broadband and television down in B24 8RB. TV shows a code CS2004. WiFi hub flashing red and TV box flashing a symbol with two arrows. Have rebooted WiFi, but this has made no difference.

  • Gbarch1
    megb (@Gbarch1) reported

    @virginmedia Ok, how about replying to my many messages? We are close to the 48 hour compensation deadline for loss of service and with an apparent 'fix' planned for Monday at 12 you are going to owe alot of people.

  • cleggy1966
    Simon (@cleggy1966) reported

    @virginmedia customer service is an absolute shambles. Had an appointment with an engineer for this morning due to issues in HD4 and because the wider issue has been resolved, you cancelled my appointment and didn’t even tell me. I had a separate issue to the outage. Shocking

  • rpd_pacer
    RPD Pacer (@rpd_pacer) reported

    @Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄

  • _Alfista
    ... - ..- 𝚂𝚝𝚞 (@_Alfista) reported

    @ArrEssVeeTwin @jen_moxon @virginmedia many years ago at previous address I had to take annual leave to call Virgin customer services during UK office hours, when I knew it was UK call centre answering, as the foreign one never logged a single call so had to start all over each time.