Virgin Media

Virgin Media Outage Report in Norwich, Norfolk, England

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The latest reports from users having issues in Norwich come from postal codes NR5, NR2 and NR3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Norwich, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Norwich, Norfolk, England 03/07/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Norwich, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich and Long Stratton.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich Total Blackout
United KingdomNorwich TV
United KingdomNorwich Total Blackout
United KingdomLong Stratton Internet
United KingdomNorwich Internet
United KingdomNorwich Internet

Community Discussion

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Virgin Media Issues Reports Near Norwich, England

Latest outage, problems and issue reports in Norwich and nearby locations:

  • garygts85 gary thompson (@garygts85) reported from Norwich, England

    Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia @Virgin It’s fair to say we expect (much) better service than this

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease

  • TBTheReviewClub Troy Balmayer (@TBTheReviewClub) reported from Norwich, England

    @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen

  • MM_Kerry Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported from Norwich, England

    @virginmedia Yep, it’s so slow and unreliable

  • Tall2D Mark Standbrook (@Tall2D) reported from Norwich, England

    Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

  • DJJoshuaRoberts Joshua Roberts (@DJJoshuaRoberts) reported from Norwich, England

    @virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J

  • mezzaninedoor Tony Aloysius Amis esq. Not M.P. (@mezzaninedoor) reported from Norwich, England

    @virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia Local service problems for 5 days. Surely would at least make the local news!

  • mmichael0 Michael Noël Turner (@mmichael0) reported from Norwich, England

    @virginmedia my internet playing up again, not very good service from your company

  • OJayHealth 𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported from Norwich, England

    @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

  • Skellzie7 Abbey 🌺 (@Skellzie7) reported from Norwich, England

    Once again @virginmedia internet is down again 🙄 completely useless

  • claretbubbles ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported from Norwich, England

    @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

  • peartree_123 ˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜ (@peartree_123) reported from Hellesdon, England

    @virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • EmilyWells_x Emily Wells (@EmilyWells_x) reported

    @virginmedia I have an unresolved complaint, I agreed a bill credit offer when I signed up a few months ago and have still not received it. I have tried contacting the customer service department to escalate but I cannot get through. Please can someone contact me to discuss this?

  • JohnPaulCline J.P. Cline (@JohnPaulCline) reported

    @SophieEB @virginmedia Hope the problem gets solved quick.

  • LouLouMason 🤨 (@LouLouMason) reported

    @virginmedia I use a Macbook air so there no Ethernet cable socket to test. I‘m remarkably techie so to be continually fobbed off by CSRs who know less than me is draining. I’d appreciate call from someone who can actually help or an engineer visit please so I can explain situation fully.

  • DianeSpalders Diane Spalding (@DianeSpalders) reported

    @virginmedia can someone please contact us. We are having continuous issues with one of our boxes. Keeps shutting down and says ‘DVR has detected a serious problem’. Have tried ALL the self help stuff but the fault keeps repeating!

  • salliewills2020 SallieS (@salliewills2020) reported

    @virginmedia Service*@virginmedia

  • DSmart_PEteach Dave Smart (@DSmart_PEteach) reported

    @virginmedia down again L12. Everything gone this time.

  • Anthony52207963 Anthony ross (@Anthony52207963) reported

    @virginmedia I've been trying to cancel my contract for 2-weeks every time I get to speak to an agent they hang up, What the hell are you doing, we know what your trying to do. Make it impossible to cancel. STOP THIS

  • jhenderson473 Julie Henderson (@jhenderson473) reported

    It's taken my mam who is 77 days and hours to get through to @virginmedia to help with her tevo box Eventually sent a new one tried setting up it doesnt work turned tevo off waiting for engineer now. How long?? Now has no internet,mobile disgrace virgin no help!!!

  • oggie679 Danielle Baker (@oggie679) reported

    @virginmedia @virginmedia you haven't addressed one thing I noted - you sent an engineer to my house knowing they can't enter. Your phone lines just hang up on customers. Do you not think we've tried everything - your coverage is atrocious since removing 2G but you charge for wifi extenders!

  • 46Rickman Margo Leadbetter🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@46Rickman) reported

    @virginmedia Is tv down B26? I can’t find any info anywhere