Virgin Media Outage Report in Thorpe St. Andrew, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe St. Andrew, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe St. Andrew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thorpe St. Andrew, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thorpe St. Andrew, England
Latest outage, problems and issue reports in Thorpe St. Andrew and nearby locations:
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Local service problems for 5 days. Surely would at least make the local news!
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⚒ Sarah ⚒ Mrs Bubbles ⚒
(@claretbubbles) reported
from
Norwich, England
@virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.
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Tony Aloysius Amis esq. Not M.P.
(@mezzaninedoor) reported
from
Norwich, England
@virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
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Mark Standbrook
(@Tall2D) reported
from
Norwich, England
Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
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John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
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Abbey 🌺
(@Skellzie7) reported
from
Norwich, England
Once again @virginmedia internet is down again 🙄 completely useless
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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Michael Noël Turner
(@mmichael0) reported
from
Norwich, England
@virginmedia my internet playing up again, not very good service from your company
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
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Mike Reynolds
(@MikeReynolds8) reported
from
Norwich, England
@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!
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Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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gary thompson
(@garygts85) reported
from
Norwich, England
Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease
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˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜
(@peartree_123) reported
from
Hellesdon, England
@virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andee Byford
(@BobCratchitt) reported
from
City of London, England
@virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.
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Maureen
(@OMSC76) reported
@virginmedia Thanks for your response l. The Web keeps dropping.(TV) Netflix, Alexa). There's interference on the phone line. Approx every 15 mins this happens. Immediate neighbours have no issue. However they appear to have more recent virgin hubs than we do.
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Dansho
(@zensho_yusho) reported
@virginmedia 1/2 hi, during my install setup, the engineer didn't have enough equipment with him. He was missing 1 mini box. He said he would raise a request for someone to come and install it at a later date. Its been 4 weeks and I've heard nothing, several calls to customer...
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Andee Byford
(@BobCratchitt) reported
@virginmedia Can you confirm if using your troubleshooting app to register the fault and booking a engineer is considered as registration for the loss of service?
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Laura Mcdonough
(@LauraMcdonough8) reported
@virginmedia how long will the tv be down in b34 area. Can’t speak to anyone my aunt has had no TV for days now. Communication is trouble!she lives alone and is very poorly
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Stevie75
(@Stevie75101) reported
@virginmedia It was fixed last week, now having the same issue again. Haven’t reported it yet as I don’t have the energy today to talk to your faults team. You never fix the issue properly, it’s not a proper service you are providing for people’s money.
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nikki mellor
(@nikkimellor4) reported
@virginmedia This is after disconnection. They keep saying I am still with you. I'm not. Being threatened with the bailiffs is awful I need to get legal help against Virgin
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Tonino Giancola
(@Tonino_Giancola) reported
@virginmedia Yes that has happened, but someone I know has the ability to make use of the phone socket and any extensions that the old phone line made use of, that what i would like to do too. The issue is he was helped by an engineer at his home, where as customer service want to charge me.
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Michelle Rollinson
(@Evans__Michelle) reported
@virginmedia Theirs a surprise! Really think Virgin should look after customers better! Technical services are still unable to fix the issue! If it’s an additional service then should not be advertised as part of your package to use when your TiVo box is down or not available as you can’t!!
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Tabitha Penman 💙
(@TabbyLavi) reported
@virginmedia hi, my TiVo box isn’t working nor are any of the devices plugged directly into the internet router (our CCTV, playstation etc). Have tried re plugging in wires etc, can you please advise what can be done to fix this? Thanks :)