Virgin Media Outage in Thorpe St. Andrew, Norfolk, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Some problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Thorpe St. Andrew, England

Virgin Media Outage Chart in Thorpe St. Andrew, Norfolk, England

December 14: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(56.92%)
Wi-fi
(15.38%)
TV
(10.03%)
Phone
(6.77%)
E-mail
(6.26%)
Total Blackout
(4.64%)

Virgin Media Outage Map Near Thorpe St. Andrew, Norfolk, England

The most recent outage reports and issues originated from Norwich, Thorpe St. Andrew, Wymondham and Sprowston.

Norwich Phone
Norwich Internet
Norwich Phone
Norwich TV
Norwich Phone
Norwich Phone

Virgin Media in Thorpe St. Andrew, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Thorpe St. Andrew, England

Latest outage, problems and issue reports in Thorpe St. Andrew and nearby locations:
  • AlanTinkler 👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England

    @virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @virginmedia Media issues but I'd rather not discuss on here

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

  • virginwines_stu Stuart Brown (@virginwines_stu) reported from Sprowston, England

    @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

  • paulmmace Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

  • Pellsee Emma Pells (@Pellsee) reported from Hellesdon, England

    So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!

  • MikeMoore6 Mike Moore (@MikeMoore6) reported from Norwich, England

    @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

  • ChrisWolfSpirit christopher pegg (@ChrisWolfSpirit) reported from Norwich, England

    @virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

  • ChrisWolfSpirit christopher pegg (@ChrisWolfSpirit) reported from Norwich, England

    @virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install

  • jamie_obrien Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported from Norwich, England

    @virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to

  • FussyDave FussyDave (@FussyDave) reported from Norwich, England

    @virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻

  • munkeystu Stu (munkeynutz80) Quantrill (@munkeystu) reported from Old Catton, England

    3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia

  • jacko_1989 James Jackaman (@jacko_1989) reported from Norwich, England

    @virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing

  • paulmmace Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

  • BEAV1S96 Beavis (@BEAV1S96) reported from Norwich, England

    @virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite

  • KevinStrange3 Sir K Strange (@KevinStrange3) reported from Costessey, England

    @TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪

  • AlanTinkler 👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England

    @virginmedia - a customer for many years. Cold called by one of your service team to make me offers on my account. Absolutely awful experience - No clue what they are trying to tell me - embarrassing!!! Please offer your 'unbelievable' offers to someone else!! #wasteofmytime

  • Acatt1497 Alex (@Acatt1497) reported from Norwich, England

    @virginmedia I tried earlier and it said you don’t service my new postcode

  • Acatt1497 Alex (@Acatt1497) reported from Norwich, England

    I swear to god if I have to pay a charge for leaving Virgin Media’s overpriced and unreliable internet service when they aren’t even available in my new flat then I will flip

  • richardempower Richard Turner (@richardempower) reported from Norwich, England

    @vmbusiness why do people have to resort to social media to get anything sorted . Your service is terrible and nobody wants to help. How can you expect your customers to run a business relying on your services when they do not work correctly and the installation is not as ordered

  • bethanyyyy13 Bethany (@bethanyyyy13) reported from Norwich, England

    @virginmedia the second time in a week out WiFi has gone down, sort it out lol

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Nope, just gone down again :(

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Yes. That was the first place I checked. It's expected to be repaired by 19.25 today. My issue is that this problem has occurred several times in the past few weeks.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia Thanks for the reply. How is it today? It's down again :( As I said, it's been several times in the past few weeks.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia I've been with virgin broadband for about 5 years and never had an issue, but local NR6 area has gone down several times in the past couple of weeks. Any thoughts?

  • AndyCarolan Andy Carolan (@AndyCarolan) reported from Old Catton, England

    @virginmedia I've been with virgin bootable for about 5 years and never had an issue, but local NR6 area broadband has gone down several times in the past couple of weeks. Any thoughts?

  • the_Nor_Folk We are the Nor-Folk. (@the_Nor_Folk) reported from Norwich, England

    @virginmedia do you have a fault with the 150 number. I'm unable to call from either mine of my husband's mobile. I've had a C133 network availability error for a week now.

  • paulmmace Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia Hi As a #Virginmedia customer I get #BTSport with my package can I watch it via the BT Sport APP please?

  • heidioliver3 Gina & RIP Vinny (@heidioliver3) reported from Costessey, England

    @UKTV @UKTVPress Yay, finally got back my favourite channels back. Looks like @virginmedia have seen sense & taken notice of customer wishes for a change! Looks like so many customers threatening to go to sky has worked!!

  • LeeSeaman Lee (@LeeSeaman) reported from Costessey, England

    @virginmedia This issue has returned, and disconnecting the Hue Bridge hasn’t worked this time. The hub is just restarting constantly with nothing else connected.

  • LeeSeaman Lee (@LeeSeaman) reported from Costessey, England

    @virginmedia Broadband still working fine. I think this is resolved! A problem with the Hue Bridge was making the Hub constantly restart somehow, so powering off the Hue Bridge and back on seemed to fix this.

  • LeeSeaman Lee (@LeeSeaman) reported from Costessey, England

    @virginmedia Broadband came back, then I plugged my bluray and Hue Bridge back in and broadband disappeared again. Suspect Hue Bridge was causing problems for the Hub. I’ve reset the Hue Bridge and broadband seems to be working again. Will keep an eye and let you know if resolved!

  • BENECILIN Ben Allen (@BENECILIN) reported from Earlham, England

    @virginmedia It’s says no known issues, apparently.

  • Jim_Whitty James Whitbread (@Jim_Whitty) reported from Norwich, England

    @virginmedia have a problem with @UKTV because they want them to pay a price for all of their premium channels and virgin media doesn’t want to pay that much so only wants the free ones! Now you know how your customers feel!!! I await my subscription reduction ASAP!!

  • KerryKezza1966 Kezza ⚒ (@KerryKezza1966) reported from Norwich, England

    @colettempearson @virginmedia They’re all shit. Customers mean nothing to any of them

  • Chloew419 MadHatter☕️?? (@Chloew419) reported from Norwich, England

    @virginmedia - been nothing but patient with you guys over the phone for the last 45 minutes - to be told 2 different outcomes to a tv package. Ridiculous. Might as well just leave you altogether - and your staff on the phones are so so rude. They need to learn manners.

  • GillianCDean Gillian Dean (@GillianCDean) reported from Norwich, England

    @virginmedia those of us working in the entertainment industry have suffered enough cuts. Offer @UKTVPlay a deal they can accept. Fix it or, as customers, we will walk.

  • nlp1983 Natalie Peacock (@nlp1983) reported from Norwich, England

    No need to hope for a refund @virginmedia have changed the services we've contracted for so we will demand refunds or end our contracts. Yet more evidence of the shocking customer service @virginmedia provide!

  • heidioliver3 Gina & RIP Vinny (@heidioliver3) reported from Costessey, England

    Take note @virginmedia your customers are not happy at all with your decision and the stupid reason given about audience surveys - no one asked me or anyone else I know so how can that be representative! The only recompense offered was a measly £6 a month off bill - an insult!!!!

  • CookiboyCook jonathan cook (@CookiboyCook) reported from Norwich, England

    @virginmedia Extremely disappointed that you have let us, your customers down by eliminating @UKTV channels from your service in an attempt to underpay for their services. It is us who are paying and to do this without notification undervalues our custom too. Goodbye.

  • yorkie201180 Matthew Williams (@yorkie201180) reported from Norwich, England

    I think every @virginmedia customer should cancel there subscription till they reinstate the @UKTV channels back. #savedave @davechannel @drama @YesterdayTweets @alibi_channel @EdenChannel

  • heidioliver3 Gina & RIP Vinny (@heidioliver3) reported from Costessey, England

    @virginmedia Will seriously have to consider changing to sky because of this. You should have told your customers first. I pay a lot for TV channels & have been a long standing customer - this is disgusting!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • mariaxsuperhero Maria (@mariaxsuperhero) reported

    @virginmedia I love how it takes calling 10 times to actually not get anywhere with an issue. Literally just got disconnected on 3 separate occasions. Not calling again as my Saturday is ruines. Look forward to leaving Virgin.

  • GadgetVicar David McCarthy (@GadgetVicar) reported

    @virginmedia what is the nature of the issue that means broadband will not be fixed until 23 December please

  • lifeofvanisha Vanisha (@lifeofvanisha) reported from Enfield Lock, England

    I am so done with my @virginmedia being so slow

  • ClaudineStanbu1 Claudine Stanbury (@ClaudineStanbu1) reported

    @virginmedia It's nice to know that not having use of your landline from 5pm till 12.30 next day is not complete loss of service especially when you're epileptic

  • MBru3 Auntie (@MBru3) reported

    @GadgetVicar @DaveHow4rd @virginmedia I also wish to cancel. 10 days without internet when self employed is not an option.

  • MBru3 Auntie (@MBru3) reported

    @virginmedia very disappointed to hear from my neighbours in EH12 that the internet is to be down until 23rd Dec! I work from home and kids will be off school. This isn't good enough!

  • GadgetVicar David McCarthy (@GadgetVicar) reported

    @DaveHow4rd @virginmedia @virginmedia - just called to cancel service and complain about service. Was not told it will take up to 10 days to fix!Want to now cancel new deal being offered please.

  • Baggy_Boy Arlie Cullen (@Baggy_Boy) reported

    @virginmedia I have just been advised that my internet is going to be down until 23rd December! Tell me this isn’t so! I have some serious @EASPORTSFIFA FUT to crack on with!

  • benchandler93 Ben Chandler (@benchandler93) reported

    @virginmedia Various devices in my flat periodically disconnect from the internet, while other devices remain connected. It's happened across a range of different devices including the Xbox, Android phone, Mac Laptop, Amazon Echo etc so it is not an issue with the device.

  • allseeingis allseeingis (@allseeingis) reported

    @virginmedia Would have been happier if I could have gotten then deal as advertised at the time of my initial call but due to your staff incompetence, you lost a customer of many years