Virgin Media Outage Report in Thorpe St. Andrew, Norfolk, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorpe St. Andrew, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorpe St. Andrew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Thorpe St. Andrew, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
||
| Norwich |
TV | |
| Norwich |
TV | |
| Norwich |
Wi-fi | |
| Norwich |
TV | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thorpe St. Andrew, England
Latest outage, problems and issue reports in Thorpe St. Andrew and nearby locations:
-
Lady Laura
(@LawaLaura) reported
from
Norwich, England
@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
-
Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia Yeah tried that, says it should be working but the router is still not working
-
Tim
(@sockformation) reported
from
Norwich, England
@virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing
-
Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Local service problems for 5 days. Surely would at least make the local news!
-
Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
-
⚒ Sarah ⚒ Mrs Bubbles ⚒
(@claretbubbles) reported
from
Norwich, England
@virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.
-
Mark Standbrook
(@Tall2D) reported
from
Norwich, England
Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
-
Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease
-
𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.
-
Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
-
Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.
-
Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
-
Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
-
Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
-
John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
-
Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
-
Mike Reynolds
(@MikeReynolds8) reported
from
Norwich, England
@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Markrealale66
(@markrealale66) reported
@virginmedia 156 hours in and still not fixed. Phone now says no issues in area. Call centre advises reset and wait 3 hours then call back if not update.
-
Kya 🌺
(@kya_sokyo) reported
@Ottisb @virginmedia @YODELhell Yodel are absolutely shocking and I'm very dissatisfied with their service. They required a signature from an adult they settled for leaving it outside 🙄
-
gurlnurd
(@l_marriane) reported
@virginmedia When are you going to resolve the broadband outage in London N21? This has been going on for 8 days now. Fair warning, you are about to get hit with mass defection to other SPs if sentiment in my street is anything to go by. Working from home = no other option!
-
Martin
(@m44rte) reported
@virginmedia Ridiculous situation. I cant use Netflix as there is a block between VM and Netflix. On the phone to a very helpful girl but she has no clue and is acting as a postbox between me and 2nd line support as she is not allowed to pass me through.
-
Greentea
(@DC_10_10) reported
@virginmedia hi im in SE27 and have had no broadband for 2 days now. Service status keeps revising the time it will be fixed. Can you tell me when it will be resolved?
-
Relate Bradford & Leeds #StillHereToHelp
(@RelateBradford) reported
Hi @virginmedia - we’ve had no internet at work since this afternoon and it’s still off…is there still an outage and if so, when will it be sorted please? The team are trying to work until 9pm and it’s hard without the internet. Sorry to everyone for the inconvenience! #notgood
-
Nigel
(@NJRUSBY) reported
@virginmedia disappointing that the Wi-Fi is so poor. My sky broadband covered the whole house. You sent me out a pod which doesn’t connect. 3 calls to help desk and still not sorted. Can you sort it out. Only been with you a few days and the products not fit for purpose.
-
Rebecca Twigg
(@RebeccaTwigg) reported
@virginmedia Still being billed £1.75 for paper billing despite numerous requests to stop. Please help
-
Alex Minshall
(@alextheminch) reported
@virginmedia #1 NOT ACCEPTABLE!!!“Sorry, we're carrying out some upgrade work in this area.We’re carrying out some upgrade work to help improve our network
-
Umair Akhtar
(@Ak39380645Umair) reported
@virginmedia My email is down and I cannot sign in or log in to my emails. Is the mailbox system down? If it is can you please let me know when it is resolved.