Virgin Media Outage Report in Old Catton, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Old Catton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Old Catton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Old Catton, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
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| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Old Catton, England
Latest outage, problems and issue reports in Old Catton and nearby locations:
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James Jackaman
(@jacko_1989) reported
from
Norwich, England
@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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FussyDave
(@FussyDave) reported
from
Norwich, England
@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Stu (munkeynutz80) Quantrill
(@munkeystu) reported
from
Old Catton, England
3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Chrissie Jenkins
(@miss_stoat) reported
from
North Walsham, England
@virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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linda stokes
(@LindaLs18) reported
@virginmedia Thank you for your reply, however this should have been communicated to users, especially on NYE. I'm a homeworker who relies on a strong internet connection, so is this service issue now resolved?
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David Murtagh
(@davidmurtz) reported
@virginmedia Its fine now. Just not happy with the awful service..fed up with it and the issue it causes us with a child with special needs. Its happened so many times now.
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Jim FR (Parody)🎅🏻🎄🇺🇦🗿
(@JFRitte) reported
@virginmedia Your guy never responded in the end, can’t remember the name, but I had to resort to hitting the reset button. Luckily it’s been ok since, but somehow retained my changes. This box is quite old, and seems to be getting more flaky.
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Becky Cox
(@CoxBeckyc) reported
@virginmedia Just been told that not being able to use our TV box for 6 days until an engineer can come out doesn’t count as loss of service and therefore we won’t be compensated. Is that true?
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Jake March-Jones
(@jakeleopold) reported
@virginmedia The only thing hard wired is my virgin box. That just says "connection speed" high. So I guess it's not the connection that's the problem and the hub is. It's running faster today but it's so up and down and at times barely usable. Certainly not what we're paying for
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Justin ⭐️⭐️⭐️⭐️⭐️⭐️
(@Justin_LFC_6X) reported
@virginmedia All connections are good, it seems to be an issue with sky sports as it happens on both my tvs
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Chris J
(@mrcj300460) reported
@virginmedia my ageing parents have been chatting via WhatsApp with your CS for over 18 hours put through to 3 different departments only for you staff to simply terminate the conv saying they had a problem and wanting them to start again, can you help as this CS is not good
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Shannon 🍂
(@Shanwise___) reported
Never thought I'd use my twitter for something like this but I've had enough now and would like to publicly let everyone know that if you ever think of getting your Wi-Fi with @virginmedia don't bother
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A
(@rainbowlighta) reported
@virginmedia What will you do to ensure my services will come back. I have now done everything in my power. I am disgusted at the service I have received
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Tim Harris
(@t1mh4rris) reported
@virginmedia Even though it’s because YOUR 20 plus year old TiVo box with scart will NOT go in to ANY of todays tv? Well! I will be complaining and going straight to the top! Yet again! This is DISGUSTING customer service from Virgin Media!!!