Virgin Media Outage Report in Hellesdon, Norfolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hellesdon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hellesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Hellesdon, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Total Blackout | |
| Norwich |
TV | |
| Norwich |
Total Blackout | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hellesdon, England
Latest outage, problems and issue reports in Hellesdon and nearby locations:
-
Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
-
Stu (munkeynutz80) Quantrill
(@munkeystu) reported
from
Old Catton, England
3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
-
Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!
-
Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
-
Beavis
(@BEAV1S96) reported
from
Norwich, England
@virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite
-
Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
-
Chrissie Jenkins
(@miss_stoat) reported
from
North Walsham, England
@virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.
-
christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
-
FussyDave
(@FussyDave) reported
from
Norwich, England
@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
-
Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
-
Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
-
Sir K Strange
(@KevinStrange3) reported
from
Costessey, England
@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
-
James Jackaman
(@jacko_1989) reported
from
Norwich, England
@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing
-
Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
-
christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
-
Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
-
Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
-
Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
-
Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
-
Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
brian
(@seven7ins) reported
Contacted @virginmedia to sort new CHEAPER contract, what a carry on. Agent & supervisor with poor English skills. Couldn't offer new CHEAPER contract but could offer me a 44p saving. Ur complaints process is a shambles. Ur live chat is shite, ur whatsapp chat bot is shite. 1
-
Laurence ****
(@LaurenceToke) reported
@virginmedia so yet again I've reached the maximum number of devices when trying to use VirginTVGo on my PC, even though 3 on the list are the same device (my PC). Tried to find out how to fix this on the website or even a chat function but went round in circles. Useless.
-
Darren Smith
(@daza123456) reported
@virginmedia Nope, enabled pop ups etc and still not working. Knew I should of stuck with sky
-
David
(@Aethiral) reported
@virginmedia Yeah it’s never planned works it just cuts out for a while and everyone complains and then it goes back question is why around midnight? This has got to be intentional.
-
Archaic Wolf
(@ArchaicWolf) reported
@virginmedia I'm Desktop and Server support level 2. Tried it all to no avail. Probably just going to give up and save money with another supplier.
-
ParveenKaur
(@parveenthethy) reported
@DaughterHell1 @virginmedia Go to Resolver and complain- @virginmedia is all talk and no results. They don’t deliver what they promise ! Been suffering with a faulty router for 2 years that they haven’t been able to fix !
-
Bankhouse Surgery
(@bankhousesurge1) reported
The computer system and telephones are now working after the outage from Virgin Media yesterday. Please be patient when visiting the surgery as we have a backlog from yesterday to work through. We will endevour to get this rectified as soon as possible
-
Luke
(@LukeMac0603) reported
@virginmedia my cable has been cut whilst workman are outside and I’ve lost all signal and connectivity. I need to arrange for someone to come out and fix it but I can’t find anywhere on your website how to go about it. Please can you advise. Thank you
-
Jen
(@Jenmax_83) reported
@virginmedia any idea how long my service will be down for? So far no Internet, TV or phone line since 3pm yesteday and your website fix time just keeps going up.
-
Josh Harsant (he/him)
(@joshharsant) reported
@virginmedia Yup. Says there’s an issue and “you’ve let your technicians know”. Far from ideal when working from home. I really expect better given what we pay for.