Virgin Media Outage Report in Spixworth, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spixworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spixworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Spixworth, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
TV | |
| Norwich |
Total Blackout | |
| Norwich |
TV | |
| Norwich |
||
| Norwich |
TV | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spixworth, England
Latest outage, problems and issue reports in Spixworth and nearby locations:
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Chrissie Jenkins
(@miss_stoat) reported
from
North Walsham, England
@virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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James Jackaman
(@jacko_1989) reported
from
Norwich, England
@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing
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FussyDave
(@FussyDave) reported
from
Norwich, England
@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Stu (munkeynutz80) Quantrill
(@munkeystu) reported
from
Old Catton, England
3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dave #utv franklin
(@davefranklin7) reported
@virginmedia Right went through all that and guess what still no good it’s still saying the same intermittent signal check back in 24 hrs reboot your hub blah blah do you only send engineers to install your equipment?? Why is it so difficult to just book an appointment to get it checked??
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John
(@johnnyhammer5) reported
@virginmedia What is the point of you, personally? What is the actual purpose of your job? Surely Virgin could just replace you with a bot to auto-reply to everyone with: “Sorry you have had a bad experience, but that’s just the way it is, call 0345 454 1111 to waste some more time.”.
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Eleanor Brown
(@Eleanor15032928) reported
@virginmedia OMG! It certainly isn't good- I cannot explain in any more simple terms what the problem is! It's nothing to do with the credit!! I have been charged the wrong amount for my package AGAIN - 2 days after I was told everything was sorted!!!
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Gillian Bower
(@GillianBower) reported
@virginmedia absolute joke. Customer for 15 years, spent over 40 hours in the last 2 weeks with VM "Customer Service" to resolve an issue and just been told to ring Talk Talk.
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Sophie Guest
(@xSophiePaigex) reported
Terrible service from @virginmedia we have had no internet since the early hours of Monday morning and a technician can’t come out until after the hew year! It’s the Christmas holidays! Why am I paying for a service that doesn’t work! 😡
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Henry Smith
(@hensm_) reported
@virginmedia Google ain’t loading it, perhaps the internet can’t handle it today. If you can fix the internet I can load it and check
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.
(@Dr_bogeyflicker) reported
@virginmedia since you switched to o2 signal is dog **** everywhere calls regularly cut out and can’t even send a text message in my own house now , lucky I have WiFi or I’d have no internet at home either 80s dial up is faster
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Ravi Sarda
(@SardaSarda) reported
@virginmedia Thanks for the update but are you sure as that was the date of the TV fix? I assume you will be automatically compensating me?
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Lee Thomas
(@Madhornet73) reported
@virginmedia I have 2 boxes and one of them is not working now , I have left for over 3 hours as it says but still no joy so need a replacement how do I go about this.
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Lynne-marie C
(@Wok7277) reported
@virginmedia We notified you of this and you still went ahead. Appalling service/ attitude from your technical dept.