Virgin Media Outage Report in Spixworth, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spixworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spixworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Spixworth, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
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| Norwich |
TV | |
| Norwich |
TV | |
| Norwich |
Wi-fi | |
| Norwich |
TV | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spixworth, England
Latest outage, problems and issue reports in Spixworth and nearby locations:
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Nick Murrell
(@nick_murrell) reported
from
Norwich, England
18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
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Lady Laura
(@LawaLaura) reported
from
Norwich, England
@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
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Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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stacia briggs
(@womaninblack) reported
from
Norwich, England
@virginmedia TV down in NR4 and the suggested reconnection date is December 29. Seems a long time? I’m aware no time is a good time for this to happen but Boxing Day is a REALLY bad time. Will this reflect in my (vast) bill?
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
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John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
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Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia Yeah tried that, says it should be working but the router is still not working
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Mike Reynolds
(@MikeReynolds8) reported
from
Norwich, England
@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
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Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
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Tim
(@sockformation) reported
from
Norwich, England
@virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
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Aaron
(@Airc83) reported
from
Spixworth, England
@bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.
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Jacques
(@FutJacques) reported
from
Norwich, England
Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
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Teresa Keenaghan
(@teresak20) reported
from
Hellesdon, England
@virginmedia down again #Hellesdon #NR6
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carl
(@wobblethron) reported
@virginmedia Ah yes, well hidden right at the bottom 👍 One thing the agents did tell me is that the price and terms of this deal will be available to existing customers in a few weeks. Can you confirm if this true or not? Might need to look elsewhere being a customer of over 20 years if not
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Shkar Kider
(@shkar_k) reported
@vincentgibson @virginmedia My at work who lives in a completely different part of the country has been having similar issues too.
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Chloe
(@Iethargies_) reported
@virginmedia Hi, we have called that number already before I tweeted- they said it wouldn’t be done until 23/11/2022 (even though yesterday the team had said it would be booked within 48 hours and then gave us the specific time slot I mentioned due to the emergency).
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Stuart fox
(@stuartfox56_fox) reported
@virginmedia Technician was here yesterday he said its an outside fault but the people from kier who installed the new wire are sayingbits a vurgin issue now
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Saturn
(@SadBoiSimm) reported
Virgin media. You promised us wifi extenders 10-14 days after you provide is with one pod as a follow-up to a massive 10 day Internet outage. This was in October. Its been more than 10-14 days. Where ******** are they? @Virgin @virginmedia get your **** together.
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STEPHEN
(@stevied151181) reported
@virginmedia It doesn't bother me at all but what I'm saying is perhaps there needs to be SOME negotiation flexibility so that you keep customers long term. It doesn't matter to me bc I'll go with any company that provides me with the service I need at the best cost but maybe ur managers...
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Devlin Gallier
(@TheFamousDevlin) reported
@virginmedia Yes, it's because nobody has bothered to do the external work. In 9 months you have come out once, in September, discovered more work was needed (which probably didn't need doing in March) and gone, never to return.
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Sam
(@sheffieldsam) reported
@virginmedia I’m not entirely sure how we we web chat but sure no problem
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Vincent Gibson
(@vincentgibson) reported
@virginmedia @shkar_k I having same issues for weeks wifi & broadband dropping . Numerous restarts including firestick. Ran tests, says it’s fine. It’s not. I only stay for 100 mg broadband but no point if rarely works. Now thinking I’ll go - Slow & reliable beats fast and flakey every time .
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Danny
(@DannyRLUFC) reported
@jimbobalula1 @lufc1990 @virginmedia Most routers struggle in a reasonable sized house to maintain throughout the house. If range is the issue, Mesh WiFi is the way to go. Don't bother with a single booster on an expensive monthly plan.