Virgin Media Outage Report in Spixworth, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spixworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spixworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Spixworth, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Total Blackout | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spixworth, England
Latest outage, problems and issue reports in Spixworth and nearby locations:
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Vanessa Make-Up
(@spmubyvanessa) reported
from
Hellesdon, England
@Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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Chrissie Jenkins
(@miss_stoat) reported
from
North Walsham, England
@virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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👉Alan Tinkler👈
(@AlanTinkler) reported
from
Thorpe St. Andrew, England
@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Murtagh
(@davidmurtz) reported
@virginmedia Its been on/off all weekend. Checked the community group and others my area have said the same. When internet is working its really slow and a lag a lot. My main concern is my son with needs
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hsacsrednu
(@unders1989) reported
@virginmedia Original date given was 2/12. Over a week since the issues started. I refused and said it needed to be sooner. Told I needed to pay an additional £9.99 to have priority. Booked for 28/11 but I didn’t consent to add. charges. Why should I have to pay after your works caused this?
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Christine Smedley
(@cschrissie) reported
@virginmedia 2/2 it down to the parents to replace th clothes as “ you should have been watching her more” well take it you have never tried to get an independent 3 year old and a pushchair out on the school run……the whole estate is a mess and no one at VM cares
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X0R3ed @ym0n 😷
(@azelhajjar) reported
@virginmedia It says there is issues. Please read the tweet
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hannah farrington
(@hannah_rf) reported
@virginmedia Saying it's down till 4pm!!! Wth!!! That's going on for 24 hours
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Sarah
(@happyw0ndering) reported
@virginmedia thinking it's completely acceptable to charge you £65 for not sending their router back when they haven't sent you a bag to send it back and you've asked for one three times. Can't wait all day for a collection team to randomly turn up either. Terrible
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Kirsty Zakrocka
(@kirstyzakrocka) reported
@virginmedia Our internet service has been down since Thursday evening in the N1 area. We haven’t been able to get any work done. This is an absolute joke when will it be fixed?
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Ash
(@Ash56929550) reported
@virginmedia can you please ask someone to call me about my intermittent at best broadband? Struggling with dropouts and poor connection for 2 months. Have spent hours on hold hoping for a fix. No luck 😞
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Kenneth
(@CallMeKnnth) reported
@virginmedia I'm having trouble getting my credit refunded since I left Virgin to move into a new home. No one is replying to my emails.
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Danny.
(@DannyC_95) reported
@virginmedia The mobile that it happens on is using the most up to date version of the app and uses the same network connection too