Virgin Media Outage Report in Wymondham, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wymondham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wymondham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Wymondham, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
Wi-fi | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wymondham, England
Latest outage, problems and issue reports in Wymondham and nearby locations:
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!
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James Jackaman
(@jacko_1989) reported
from
Norwich, England
@virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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Sir K Strange
(@KevinStrange3) reported
from
Costessey, England
@TomMockridgeVM @virginmedia And spend another 45minutes helping you understand how to treat your customers better and retain them.. you’ve already had enough of my time for free.. Urgh! I am expecting conscious thoughts and replies from a bot aren’t I!! 🤪
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Dereham, England
@virginmedia I still think you charge extortionate fees, first of all charging fees like a new customer and restarting a contract when you move and are still using Virgin and then £240 when through no fault of mine you don't cover my new property #ripoffmerchants
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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FussyDave
(@FussyDave) reported
from
Norwich, England
@virginmedia #bgt ruined by your outage. Please don't advertise how good your service is for at least 6 months 🖕🏻
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Beavis
(@BEAV1S96) reported
from
Norwich, England
@virginmedia You send me this crap all the time, and it never works, just accept the fact your WiFi/internet is complete dog shite
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Stu (munkeynutz80) Quantrill
(@munkeystu) reported
from
Old Catton, England
3 hrs till I was meant to try streaming but my internet has gone down !!! Hopefully virgin media can sort it ASAP!!!! Will keep you posted. #supportsmallstreamers #virginmedia
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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muhammad asad latif
(@masadlatif) reported
@virginmedia ohh my GOD save me , I am stressed and mentally exhausted by the service I am getting from you guys . No no one in the whole company wants to resolve the issue just happy to take money .
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Lyndsay
(@davis_watson) reported
@virginmedia have screwed me over! Application for mortgage with existing lender rejected due to a mistake in VM billing giving me a poor credit rating. This was also reported on @Moneybox on Saturday - be warned!!
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edd
(@Edduknow) reported
@virginmedia @virginmedia things seem back to normal, but I lost at least a full day service. I don't wish to call you phoneline and wait hours just to be cut off. I have tried to communicate on several occasions and have had no credible response. #virginmedia #poorservice
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Clarty81
(@Clarty81) reported
@virginmedia Not bein rude but i wont go on the website accept cookies or imprivate policies or add my email or anything else to receive spam annoying 3rd party harassment All the info i can give is there iv got to contact council over my cracked walls that was cracked jus more now
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Anthony Martin
(@Anthony40589503) reported
@virginmedia Hi, thank you for getting back to me. In all honesty it is no better. I have been continually resetting the hub and it doesn’t make much difference at all. I run a test and it shows that all is well but we continually get messages stating the internet speed is an issue
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richard spencer
(@mrspenceresq) reported
@virginmedia I don't have a fault reference but I can give you a complaint ref if you want? I don't see why the onus should be on me to provide a code that it's highly likely you claim to have fixed when there is obviously a major problem in the area, yet to continue to sign new customers up?
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DB13
(@davidb137) reported
@christinearund1 @virginmedia Useless service they have no idea all these kids who can’t home school shame on you virgin
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Ne
(@Mint_Steer) reported
Was passed to a supervisor, he spent a long time looking at the issue and said it was likely a virus and I should pay an fee for enhanced support there and then 😳 Do support staff receive commission or have a KPI measuring upsells @virginmedia?
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edd
(@Edduknow) reported
@virginmedia I have had the same issues as everyone else since summer last year. System service says there is no problem, when there clearly. You chat function never works, I am still waiting for a call back since December. I call you but I get cut off. How else do we get a response?
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Duncan
(@DuncanHarrop) reported
@virginmedia Thanks NL for the link, I know you’re trying That’s really not helpful. I’ve booked another engineer. I have to wait till the 18th which so frustrating!!! Why did virgin cancel the one scheduled for today? Thanks.