Virgin Media Outage Report in Long Stratton, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Long Stratton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Long Stratton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Long Stratton, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
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| Norwich |
Internet | |
| Norwich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Long Stratton, England
Latest outage, problems and issue reports in Long Stratton and nearby locations:
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@virginmedia Media issues but I'd rather not discuss on here
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused
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Ash Ashman
(@thomasashman64) reported
from
Norwich, England
@jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.
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Hello i'm Paul!
(@paulmmace) reported
from
Norwich, England
@virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.
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Stuart Brown
(@virginwines_stu) reported
from
Sprowston, England
@virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!
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👉Alan Tinkler👈
(@AlanTinkler) reported
from
Thorpe St. Andrew, England
@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Frances Godden
(@LaGodden) reported
from
Norwich, England
@virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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Sam Gravener
(@Spr1718) reported
from
Norwich, England
@BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent
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Jamie O'Brien 🤫🤓🤯
(@jamie_obrien) reported
from
Norwich, England
@virginmedia what a crafty way of getting money. Charging £240 to disconnect as moving to property that you can't supply service to
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Mike Moore
(@MikeMoore6) reported
from
Norwich, England
@richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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christopher pegg
(@ChrisWolfSpirit) reported
from
Norwich, England
@virginmedia I been in touch this morning and after being transfer twice from customer service then movers team and finally preinstall team then cuts off. Nothing easy for a deaf person to contact u guys, there no live chat anymore :( they refused to add more credit for No install
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MATT WWFC ROCK /\_/\
(@MATT_WWFC_ROCK) reported
@virginmedia Hey Virgin. What happened to my automatic refund for loss of service?
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Ann Elliott 💙
(@annelliott2017) reported
@virginmedia It's not at the moment it's constant it's being going on for weeks and particularly every night like clockwork at 1am. The poor service that I pay for is impacting on my ability to work.
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🎭🏴not-so essential worker
(@Djfoldy69) reported
@virginmedia Just wanted some info on WiFi boosters or pods. As I dont seem to get a good signal upstairs in my house. How do I go about getting 1 and are they provided or paid for?
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Geeky
(@GeekyGuitar) reported
@virginmedia internet down again in Cheam SM1 area. No issues showing on service status #cheam #sutton #virginmedia
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Darren Savage
(@darrensavage) reported
@virginmedia So double that of a new customer… listen you won’t budge on what you are willing to offer hence looking around and be a new customer elsewhere with there deals - thanks for at least replying
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Sara Elizabeth Dill
(@_SEDill) reported
@virginmedia Again you clearly did not. I’m not spending any more of my valuable time on this. I’ve run all tests vía your website and every time it said to call and get a technician to come out. Which I did. And your company refused. So either you schedule a technician or lose a customer.
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Becca Ward
(@beccaward93) reported
@virginmedia @virginhelp Again, for possibly the third time since October, our internet is out. It is my mother in law Linda Wards house. She has contacted the virgin help line multiple times. However they are not helping in anyway.
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Paul Stratton
(@nanaplough) reported
@virginmedia Back to inactive at the moment so I can’t even sign in, unless doing so on 4G can still link to my account ?
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Joana Águia
(@AguiaJoana) reported
We've been trying to cancel @virginmedia for 2 hours, only to be passed around from team to team and have to repeat the same process again and again. Truly a horrendous customer service experience 🥲 Never again.
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Simon Watkins
(@smnwtkns) reported
Hello @virginmedia any idea how I can amend my 93 yo hospitalised fathers account? Your help centre is anything but helpful, directing me towards the bereavement team. He ain't dead. I'm happy to go through whatever security you need.