Virgin Media Outage Report in Long Stratton, Norfolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Long Stratton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Long Stratton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Long Stratton, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
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| Norwich |
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| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Long Stratton, England
Latest outage, problems and issue reports in Long Stratton and nearby locations:
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Kerry 👩🏻💻 Marketer
(@MM_Kerry) reported
from
Norwich, England
@virginmedia Yep, it’s so slow and unreliable
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gary thompson
(@garygts85) reported
from
Norwich, England
Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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Abbey 🌺
(@Skellzie7) reported
from
Norwich, England
Once again @virginmedia internet is down again 🙄 completely useless
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network
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Michael Noël Turner
(@mmichael0) reported
from
Norwich, England
@virginmedia my internet playing up again, not very good service from your company
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia Local service problems for 5 days. Surely would at least make the local news!
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Tony Aloysius Amis esq. Not M.P.
(@mezzaninedoor) reported
from
Norwich, England
@virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur
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Clare
(@Dissquiet) reported
from
Diss, England
@NikyEllison @msmalonedies @virginmedia Sorry you cannot change providers, Virgin 13th worst provider out of 14 according to Which? Poor customer service. Gutted for you.
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A 🇾🇪
(@Utd1A) reported
@virginmedia No confirmation email. I am asking as politely as possible here. My internet is a mess. I have tried every solution you state in your online help. Please can I have an engineer sent out because this is concerning my ability to work from home, in addition to social use
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Mr Peter Vernon
(@MrPeterVernon2) reported
@virginmedia Hi, can you tell me if this problem has been sorted?
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Ashy Larry
(@Denskrilla) reported
Dear Mr @richardbranson Virgin media are consistently the worst company I've ever had to deal with. I can't even find a number to make a complaint to so this tweet is the only chance of solitude and resolve I have, I hope you stub your toe today you Btec noel Edmonds looking ****
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Jamie Ebooks
(@ebooks_jamie) reported
I can't believe VIRGIN media posts i think are especially important because it's slow af
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Adam Croft
(@adamcroft) reported
@virginmedia Yes. Router showing no issues. Wi-Fi and wired connections all fine. It shows no internet connection.
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Phil
(@Phil_ps4_gamer) reported
@virginmedia Hi, service status says broadband is all good, which it is now, but at midnight it'll go down for a period of time, while I'm either playing ps4 online or we're streaming a movie 🙁
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Laura Anne Reidy
(@LauraAnneReidy) reported
@virginmedia Two agents promised to reconnect them and I have emailed someone but with no success. I have advised them to ring the disconnections team asap, as I would not put up with this service. The company are just taking advantage of their age and good nature.
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Anonymous Gypsy Actor
(@AnonRomaActor) reported
@virginmedia I need direct contact, as otherwise I’ll have no issue but to go through legal proceedings. I’m not going to speak to the call centres again after they verbally abused me?
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Phil
(@Phil_ps4_gamer) reported
@virginmedia Hi, it used to be just some nights, but over the last two weeks it's been every night just after midnight. If it was only for a few minutes it wouldn't matter, but sometimes it's hours, so if watching a movie we never know if it's worth waiting for it to come back up or not.
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Sam Rolfe
(@drgoinggrey) reported
@GeorgieMurphy94 @virginmedia No reply to tweets about it and you can't get through when you call either because some of their call centres are shut because of covid....for reasons. With people working from home you would think broadband companies would be busier, not shutting down....