Virgin Media Outage Report in Brundall, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brundall, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brundall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Brundall, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
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| Norwich |
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| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Brundall, England
Latest outage, problems and issue reports in Brundall and nearby locations:
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Becca
(@beccakate_) reported
from
Thorpe St. Andrew, England
@virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Abi
(@AbiMuddiman) reported
from
Norwich, England
@virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi
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👉Alan Tinkler👈
(@AlanTinkler) reported
from
Thorpe St. Andrew, England
@virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for
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尺ㄖ乃
(@robbuhler) reported
from
Norwich, England
@virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Cristina
(@CRISTINAjj) reported
from
Thorpe St. Andrew, England
@virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Vanessa Make-Up
(@spmubyvanessa) reported
from
Hellesdon, England
@Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Janet Stollery
(@janetstollery) reported
@virginmedia I spent an hour on the phone on 21 April sorting out my new Broadband/TV bundle and was waiting for confirmation. I am now being told there is no record of my conversation. Awful to rip off pensioners. I think I will go to BT!
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Simon I Caulfield
(@BigSighZ400) reported
from
Craigavon, Northern Ireland
@Adz_lufc @virginmedia Yup, keep being asked the same security questions at the dawn of each new day. Just going to cancel my direct debit and wait for @virginmedia to contact me, maybe keep them waiting for a few days....
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gareth drew
(@biddescombe) reported
@virginmedia Hi, last night we had several power outages which affected the Virgin internet, tv and phone the internet and tv are back on line but the phone is still down, as my Mum needs the phone working for her Careline emergency service I reported the phone issue immediately, an engineer
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Faye Ryder
(@FayeRyder) reported
@virginmedia I’ve been a customer with Virgin since 2016, always had good service. This year I’ve paid for 350mbps and received terrible customer service, 10mbps and rising prices, then they want to charge me £288 to leave! Scandalous!! I’m never coming back to @virginmedia 😔
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Nigel Rees
(@nwrees) reported
@virginmedia Yes thanks everything ok this Sunday morning What is a shame is that when there is an outage your website tells us everything is ok when it clearly isn’t
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cos
(@SeeBeeOss) reported
@virginmedia All I’m getting are excuses and platitudes from every angle. I need my username to access my account. That’s all I need. I can’t believe how complicated you’re making this and how unhelpful you’re being. I will be phoning to cancel my contract now.
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Scott Beddows
(@whatever83) reported
@virginmedia All we get is constant issues. Internet constantly cutting out. Can't even watch TV now. Sooner my contract is up the better, fed up of paying for a service I'm not getting.
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Jo Chatwin
(@jo_chatwin) reported
@virginmedia have traveled abroad and none of us can get our Virgin network phones working…please help!!
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Eva
(@E_Glancy) reported
I feel as if I’m in an episode of Groundhog Day. @virginmedia. I’ve been trying to cancel broadband it’s been useless almost since day one. Between hearing advisors repeating script after script and being transferred many times and been cut off after 20 mins I’ve given up 😡😡😡
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Ed
(@PinophytaEd) reported
@virginmedia Hi, I'm trying to cancel my virgin media, but your call centre keep passing me around and aren't helpful. Please can you help?