Virgin Media Outage Report in Sprowston, Norfolk, England

Problems in the last 24 hours in Sprowston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sprowston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sprowston, England

The most recent Virgin Media outage reports came from the following cities: Norwich, and Long Stratton.

City	Problem Type	Report Time
Norwich	TV	10 days ago
Norwich	Wi-fi	20 days ago
Norwich	Internet	23 days ago
Norwich	TV	24 days ago
Norwich	Total Blackout	1 month ago
Norwich	TV	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Sprowston, England

Latest outage, problems and issue reports in Sprowston and nearby locations:

• 
  Tim (@sockformation) reported 4 minutes ago from Norwich, England

  @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

• 
  Jon P Watson Photography (@thejpwphotos) reported 4 minutes ago from Norwich, England

  @virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.

• 
  Mike Reynolds (@MikeReynolds8) reported 9 minutes ago from Norwich, England

  @Denise09262928 @vallyrogNCFC @virginmedia Down to zero.

• 
  Juliette (@juliettealicex) reported 13 minutes ago from Norwich, England

  @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 19 minutes ago from Norwich, England

  @virginmedia I don’t think you understand. We don’t have any broadband. We can connect to the router but it’s not connected to the network

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 22 minutes ago from Norwich, England

  @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

• 
  Jon P Watson Photography (@thejpwphotos) reported 22 minutes ago from Norwich, England

  @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

• 
  John K (@JohnK83489203) reported 25 minutes ago from Norwich, England

  @virginmedia @ravaldhiren My bbc1 hd still not working

• 
  Jon P Watson Photography (@thejpwphotos) reported 38 minutes ago from Norwich, England

  @virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.

• 
  Wayne Dixon (@WayneDi51533240) reported 40 minutes ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Lady Laura (@LawaLaura) reported 45 minutes ago from Norwich, England

  @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

• 
  ⚒ Sarah ⚒ Mrs Bubbles ⚒ (@claretbubbles) reported 45 minutes ago from Norwich, England

  @virginmedia what’s up in Norwich???? Anyone! What am I paying for??? Every week it’s the same old ****.

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 47 minutes ago from Norwich, England

  @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

• 
  Jon P Watson Photography (@thejpwphotos) reported 48 minutes ago from Norwich, England

  The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->

• 
  Mark Standbrook (@Tall2D) reported 49 minutes ago from Norwich, England

  Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 51 minutes ago from Norwich, England

  @virginmedia how do I cancel #MUTV from my package? Added it on without ringing up so trying to see how to cancel it without ringing.

• 
  Juliette (@juliettealicex) reported 54 minutes ago from Norwich, England

  @virginmedia Yeah tried that, says it should be working but the router is still not working

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 55 minutes ago from Norwich, England

  @virginmedia Honestly I was on a web chat for over 3 hours yesterday and two hours this morning and got nowhere so I’m a bit jaded. But if you can help yes pmease

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 55 minutes ago from Norwich, England

  How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 56 minutes ago from Norwich, England

  @virginmedia Local service problems for 5 days. Surely would at least make the local news!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  max (@max_sherburne) reported 11 minutes ago

  @virginmedia why is your customer service so bad? I've tried to become a customer of yours 3 times over the last week, I've not been called back 3 times, I've been told incorrect information and I can't even get your self installation package delivered anywhere but my new flat!?

• 
  Deano (@deanspread) reported 14 minutes ago

  @virginmedia A week of internet working then not working then working. Absolute shambles

• 
  craig nagle (@Nagcra) reported 20 minutes ago

  @virginmedia Hi having problems with manifest again. Tried to watch season 3 episode 12. Get an error message saying unavailable error code 602. Tried restarting box and no change

• 
  Nina (@norf_93) reported 21 minutes ago

  Really wish I read up on virgin media before I switched to them, there is nothing worse than ****** WiFi and pretty sure virgin is the worst 😞 #virginmedia

• 
  Sheikh Ahmed (@SheyxAhmed) reported 21 minutes ago

  @virginmedia Any chance your mobile roaming services are down? No 4G :(

• 
  MikethaManc (@MikethaManc) reported 25 minutes ago

  @virginmedia ******* joke that you pay £30 per month for internet where you can’t have more than two devices downloading at the same time W/o the ping being **** #wankinternet

• 
  Caroline Evans (@Carolin20726369) reported 26 minutes ago

  @virginmedia about time you got your complaints process sorted absolutely appalling customer services 🤬🤬

• 
  Higgy Smalls (@Higgy__Smalls) reported 29 minutes ago

  @virginmedia I am having a lot of trouble with my broadband connection, can you please tell me if there is an issue in my area and, if so, when it will be fixed? I rely on it for work.

• 
  Fraser Whitby (@Whitbyf) reported 30 minutes ago

  @virginmedia Yes, but it’s still saying no service. So now without a phone.

• 
  BOBBY W (@officialbobzta) reported 32 minutes ago

  @virginmedia I need to cancel