Virgin Media outages and service status in Costessey, England

Problems in the last 24 hours in Costessey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Costessey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Costessey, England

The most recent Virgin Media outage reports came from the following cities: Brundall, Norwich, and Attleborough.

Community Discussion

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Virgin Media Issues Reports Near Costessey, England

Latest outage, problems and issue reports in Costessey and nearby locations:

• 
  Frances Godden (@LaGodden) reported 49 seconds ago from Norwich, England

  @virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.

• 
  Hello i'm Paul! (@paulmmace) reported 3 minutes ago from Norwich, England

  @virginmedia I just couldn't believe what I heard! As a very long customer of V/M I phoned them to see what they could do for me as I'm out of contract, basically he just said There's nothing he could offer me! apart from phone back in 10 days or so And see what's on offer then!

• 
  Andy Carolan (@AndyCarolan) reported 6 minutes ago from Old Catton, England

  @NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.

• 
  Joshua Roberts (@DJJoshuaRoberts) reported 10 minutes ago from Norwich, England

  @virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏

• 
  Nick De Wittenbach (@Nick47xxy) reported 10 minutes ago from Brundall, England

  @virginmedia Broadband down in NR13 4JB

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 12 minutes ago from Norwich, England

  Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!

• 
  Andy Carolan (@AndyCarolan) reported 19 minutes ago from Old Catton, England

  @virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!

• 
  Ceyda Aldemir-Down (@aldemirdown) reported 22 minutes ago from Norwich, England

  @virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪

• 
  Wayne Dixon (@WayneDi51533240) reported 28 minutes ago from Norwich, England

  @virginmedia Most channels are back still having problems viewing a few of the HD channels.

• 
  Lady Laura (@LawaLaura) reported 33 minutes ago from Norwich, England

  @virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.

• 
  Troy Balmayer (@TBTheReviewClub) reported 35 minutes ago from Norwich, England

  @virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 37 minutes ago from Norwich, England

  @virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?

• 
  Hello i'm Paul! (@paulmmace) reported 39 minutes ago from Norwich, England

  @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

• 
  christopher pegg (@ChrisWolfSpirit) reported 45 minutes ago from Norwich, England

  @virginmedia Only was told that it was an earliest date they can do and that's it... I been asked if any more credit will help me while no Internet for three weeks until 8th July... Seems they refused

• 
  Shirley Reynolds #FBPE (@DrS_Reynolds) reported 49 minutes ago from Norwich, England

  @virginmedia It’s not relevant what the service page tells us about this area - the problem is that we have had no internet since Sunday and want to know when we will be reconnected.

• 
  Chris Greenfield (@chris_greenf) reported 49 minutes ago from Wymondham, England

  @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

• 
  Sam Gravener (@Spr1718) reported 50 minutes ago from Norwich, England

  @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

• 
  John K (@JohnK83489203) reported 50 minutes ago from Norwich, England

  @virginmedia @ravaldhiren My bbc1 hd still not working

• 
  Jamie O'Brien 🤫🤓🤯 (@jamie_obrien) reported 55 minutes ago from Dereham, England

  @virginmedia I still think you charge extortionate fees, first of all charging fees like a new customer and restarting a contract when you move and are still using Virgin and then £240 when through no fault of mine you don't cover my new property #ripoffmerchants

• 
  James Pegg (@PeggJames) reported 60 minutes ago from Norwich, England

  Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HRCastle (@hrcastle) reported 6 minutes ago

  @virginmedia Since 10am I have been trying to speak to someone to see if there is a problem in my area, or whether I need an engineer out. I have had phone calls from the complaints department, but still, no answer. Why won’t you confirm this?

• 
  G Turnbull (@GaryTurnbull9) reported 6 minutes ago

  @gail_hendry @virginmedia I would be happy just to be able to speak to someone who is English and can understand me and vice-versa been with these since it was “Telewest” currently WORST SERVICE ( communications) I have EVER had signing me up for deals ( some Indian/pakastani) I don’t even want

• 
  Shannon Morley (@ShannonGMorley) reported 7 minutes ago

  @Art71Rachael @virginmedia I didn’t get a tea or coffee the other day, slowly, then quickly morphed into a murder-y snit. I now have to own yet petty little addiction (add: internet and TV). Damn you Big Cable, Big Tea, Big Coffee! 😵‍💫

• 
  Michael Edmund Kelly (@Gridstip) reported 13 minutes ago

  @virginmedia I can cancel the TV portion of my contract ? Thanks, that's useful information

• 
  Crafty (@ACraftyOne) reported 13 minutes ago

  @virginmedia I have dm the complaint number. Please issue the deadlock letter today. I have sent to your ceo as well. I hate to be scammed and so I am going to the ombudsman.

• 
  simon parkinson (@parky1021) reported 19 minutes ago

  @virginmedia @BonesE78 Mine is exactly the same Terrible service

• 
  Carl S (@screwy73) reported 20 minutes ago

  @virginmedia I no its not a fault free service but your faults are very regular as i said 3 to 4 times a week compared to once in a blue moon on a BT line , and when i do a check nothing wrong with my line , so it must be my router which works fine till you have a fault 🙄

• 
  Patrick McCabe (@Montevidian) reported 21 minutes ago

  @SuzieD755164 @RTEOne @virginmedia Imagine having the mange as bad as this lady #dublincentral

• 
  Nick Burgin - Horror Writer (@burgs2010) reported 22 minutes ago

  @Mccartney2Phil @virginmedia Down for 8 days. Started our contract last Wednesday and still haven't been able to watch TV 😡

• 
  Samuel Parkinson (@Parki729) reported 26 minutes ago

  @virginmedia whats going on with your service?! Three days now without being able go watch TV?!