Virgin Media outages and service status in Costessey, England

Problems in the last 24 hours in Costessey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Costessey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Costessey, England

The most recent Virgin Media outage reports came from the following cities: Norwich, Brundall, and Attleborough.

City	Problem Type	Report Time
Norwich	Internet	18 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Costessey, England

Latest outage, problems and issue reports in Costessey and nearby locations:

• 
  Frances Godden (@LaGodden) reported 1 minute ago from Norwich, England

  @virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!

• 
  Chrissie Jenkins (@miss_stoat) reported 2 minutes ago from North Walsham, England

  @virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.

• 
  Areej Alruwaili (@missrose0078) reported 4 minutes ago from Norwich, England

  @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

• 
  💀👽 (@SaintNickII) reported 12 minutes ago from Norwich, England

  @virginmedia u can suck my ass ur wifi is shit

• 
  Ash Ashman (@thomasashman64) reported 14 minutes ago from Norwich, England

  @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

• 
  Kerry 👩🏻‍💻 Marketer (@MM_Kerry) reported 15 minutes ago from Norwich, England

  @virginmedia Yep, it’s so slow and unreliable

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 15 minutes ago from Norwich, England

  How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)

• 
  Hello i'm Paul! (@paulmmace) reported 22 minutes ago from Norwich, England

  @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

• 
  𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF (@OJayHealth) reported 23 minutes ago from Norwich, England

  @virginmedia NR1 4BS if need to check, it’s not letting me report the problem

• 
  Sam Gravener (@Spr1718) reported 26 minutes ago from Norwich, England

  @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

• 
  Hannah O'Hanrahahanrahan (@buntyhoven) reported 28 minutes ago from Norwich, England

  @virginmedia Just rang and it did say there's an issue but it's been a few days now and my husband works from home which is causing a bit of stress. Hopefully it'll get sorted ASAP.

• 
  Jon P Watson Photography (@thejpwphotos) reported 29 minutes ago from Norwich, England

  @virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.

• 
  Chris Greenfield (@chris_greenf) reported 30 minutes ago from Wymondham, England

  @TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.

• 
  Abbey 🌺 (@Skellzie7) reported 34 minutes ago from Norwich, England

  Once again @virginmedia internet is down again 🙄 completely useless

• 
  Juliette (@juliettealicex) reported 41 minutes ago from Norwich, England

  @virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable

• 
  Stuart Brown (@virginwines_stu) reported 44 minutes ago from Sprowston, England

  @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

• 
  James Jackaman (@jacko_1989) reported 52 minutes ago from Norwich, England

  @virginmedia yet again shocking customer service over the phone, asked to speak to a manager and the agent hung up on me. On the phone again and whoops, your agent keeps forgetting to put me on hold whilst he speaks to a manager and I can hear everything.This call is embarrassing

• 
  Nick Murrell (@nick_murrell) reported 55 minutes ago from Norwich, England

  18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare

• 
  Frances Godden (@LaGodden) reported 55 minutes ago from Norwich, England

  @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

• 
  Tim (@sockformation) reported 59 minutes ago from Norwich, England

  @virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@Brutha_bear74) reported 54 seconds ago

  @virginmedia I’m trying to login to my account but I’m getting an error code of IDF-12B, how can I pay my bill or get in the app? It’s not recognising my email even though I’m getting my email bills from you

• 
  Pro-Irish🇮🇪🍀🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@IrishBlackOps19) reported 1 minute ago

  @virginmedia The worse broadband company ever. I’ve been a customer for nearly 10 years and just lately the broadband is shocking. It looks like I’ll be going to a new company and never coming back to virgin.

• 
  John M (@john1mccarthy) reported 2 minutes ago

  @virginmedia surprise surprise, I had no phone call back today when I was promised one by Jenny (if that was even her real name) this is the second time this has happened and your telling me that I'm being dealt with by your senior customer care team! What a joke

• 
  karen (@karenwigg1) reported 2 minutes ago

  @virginmedia since having new TV box installed, I am now awaiting my 3rd visit from an engineer to fix yet another problem. Getting a bit fed up with this now.

• 
  hennii (@NathanH17475101) reported 3 minutes ago

  @virginmedia My WiFi has been down for over 2 hours. The box is flashing red. Apparently no outage in my area. I have tried all recommend things

• 
  Neil G (@granth1974) reported 5 minutes ago

  @virginmedia hey virgin, you've downgraded my Netflix account without my permission. I'm mid contract. That's not allowed. I want it back to without ads asap or I reserve the right to cancel you without notice.

• 
  Nicola Golding (@NicolaG01) reported 9 minutes ago

  Day 3 of no internet and almost zero communication from @virginmedia. Got a text on Friday saying issue fixed (clearly not) and nothing since. Went on the service tracker to sign up for updates. Still nothing.

• 
  john o shea (@osheaj77) reported 14 minutes ago

  @VMSportIE Thats definitely the end my long time virgin media subscription, bill keeps going up even though there is way less tv channels and entertainment, garbage tv , bye bye 👋

• 
  Marc (@marcleigh) reported 19 minutes ago

  @o2 @virginmedia your new sign in method is ridiculous this is 2026 get proper security not this stupid email link to verify

• 
  Al (@lexophile) reported 21 minutes ago

  @virginmedia my network hasn’t been working all morning along with my entire area , why no posts about this??