Virgin Media Outage Report in Costessey, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Costessey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Costessey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Costessey, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Total Blackout | |
| Norwich |
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| Norwich |
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| Norwich |
TV | |
| Norwich |
Internet | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Costessey, England
Latest outage, problems and issue reports in Costessey and nearby locations:
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@virginmedia @Virgin It’s fair to say we expect (much) better service than this
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˜”*°•.˜”*°• MrsSCS •°*”˜.•°*”˜
(@peartree_123) reported
from
Hellesdon, England
@virginmedia Ok. I tried to take out the deal with them but kept getting an error message. Not a problem.
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Abbey 🌺
(@Skellzie7) reported
from
Norwich, England
Once again @virginmedia internet is down again 🙄 completely useless
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Michael Noël Turner
(@mmichael0) reported
from
Norwich, England
@virginmedia my internet playing up again, not very good service from your company
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Tony Aloysius Amis esq. Not M.P.
(@mezzaninedoor) reported
from
Norwich, England
@virginmedia Well you are not!!! Because you told my Son, whos been a customer for 10 year 'No', 20m from a spur
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
Anyone got any suggestions about how to get @virginmedia to reconnect our wifi - nothing since 31st July, can’t work or run business. Help!
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gary thompson
(@garygts85) reported
from
Norwich, England
Oh my god virgin media down, 3 helpline calls and still no help!!#nightmare#virginmedia#nobroadband
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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Shirley Reynolds #FBPE
(@DrS_Reynolds) reported
from
Norwich, England
@Just_Ranting2 @virginmedia @Virgin We’d just like someone who can solve problems to pick up the phone instead of passing on to another person who can’t or won’t help. I’m currently texting someone who must be on Mars judging by the speed of response
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere
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Kerry 👩🏻💻 Marketer
(@MM_Kerry) reported
from
Norwich, England
@virginmedia Yep, it’s so slow and unreliable
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bagpuss Grognard
(@davepaters) reported
@virginmedia Have just spent 1hr 48mins on the phone to you looking to discuss leaving can someone please contact me via DMs. I STILL don't have resolution to a complaint from last year either!!!
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SEV
(@SevT98) reported
Outrages customer service from @virginmedia . I have been trying call for 2 days and online chat isn’t working. I am thinking of leaving as the prices went up by £10. This is a joke. I hope someone can in touch today.
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Mark
(@QuickWhippet) reported
@virginmedia Looks like I spoke too soon. Exactly the same symptoms from 1730 tonight. Is this going to be another phantom 4 day outage that doesn't exist on the service checker? You have no idea how frustrating it is to buy a premium service and be stitched up time and again.
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Admiral Pete
(@RanscombePeter) reported
@virginmedia Also what is the chance of me ringing and speaking to a UK customer service agent where I do not have to repeat myself over and over again.
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Liverpool4life🏆🏆🏆🏆🏆🏆
(@King_Salah_) reported
@Sophhs96 @virginmedia Do yourself a favour and cancel ASAP.. the clowns that work there are a joke...this company will go under soon because of these idiots
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Alfie Clifton
(@Alfie_Clifton) reported
@virginmedia is it possible to speak to a human on your customer services helpline at any point? Or do I have to spend my time listening to the same robot on repeat? Many thanks.
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Richard Piercey
(@ropey69) reported
@virginmedia Inflation in December 2020 was 0.6% and yet your increase equates to more than a 10% increase on my plan price. That is not acceptable even if you take into account the lack of increase in 2020. What do I need to do to cancel and move elsewhere?
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JB
(@byrne_home) reported
@GaryFrazz1 @virginmedia Good luck getting them to do anything, if you’ve got a hub3 you’re screwed. After months of messages, emails and phone calls I finally got engineer out & he told me to buy my own router and put hub3 in modem mode cause they’re ****. Bought my own and not had a problem since 👍
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Hillary was RIGHT / #BLM / #NHS 💙
(@JournoScribbler) reported
@virginmedia Your internet service is an abomination. How can you get SO MUCH so wrong? I had BT in my other house and it was amazing. Yours is crap. Such incompetence!
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Gina
(@genie_gi) reported
@virginmedia You have the WORST customer service ever. I've waited 40mins to speak to someone tonight about my phone line being active despite cancelling all services in Dec only to be HUNG UP ON. I doubt you will even bother to call me back. Thanks for nothing