Virgin Media Outage Report in Costessey, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Costessey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Costessey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Costessey, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
TV | |
| Norwich |
TV | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Costessey, England
Latest outage, problems and issue reports in Costessey and nearby locations:
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
The service I've had from @virginmedia has been absolutely awful! If I treated my customers this way I would be out of business. Complaint has been dragging on for 2 months now, with loads of empty promises. Now I'm being messed about with my broadband service not working ->
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Wayne Dixon
(@WayneDi51533240) reported
from
Norwich, England
@virginmedia Most channels are back still having problems viewing a few of the HD channels.
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia My son endured similar circle of hell cancelling his account with them when the Uni’s shut down in person teaching and he returned home. Have numerous screenshots of hr long waiting. In the end, he cancelled his direct debit and complained to Trading Standards.
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Aaron
(@Airc83) reported
from
Spixworth, England
@bobbert_ @RTGraves @virginmedia Wow... this is appalling... I really do feel that the world doesn't care anymore. Went to a garden centre a few weeks back and the check out girl was on her phone with her back to me.. I **** you not. The manger was told.
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Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia Yeah tried that, says it should be working but the router is still not working
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Chris Greenfield
(@chris_greenf) reported
from
Wymondham, England
@TeaKayB @virginmedia They were quick enough to chase the cancelled payments, but given their shoddy customer service, we were not worried. Sent a letter to their registered address, saying politely ‘go forth’ with the screen shots etc. Would never, ever use @Virginmedia after that experience.
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Your auto comp service is ridiculous. And besides, it's not just about the fact it's a paid service - it's the fact no service for several days. This doesn't need an engineer, I just need a box. You have a base just up the road from me, maybe I should go knock on their door.
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Mark Standbrook
(@Tall2D) reported
from
Norwich, England
Three years with @virginmedia involved runaway price hikes, terrible customer service and promises of higher speeds that never materialised.
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Nick Murrell
(@nick_murrell) reported
from
Norwich, England
18 months after stopping #BT BB due to shocking service returning as @virginmedia don't serve new home. Terrible sales experience with @bt_uk promised delivery date & mobile back up if couldn't be met. Delivery date delayed, no interim service offered as promised. @BTCare
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia Complaint - package price is wrong and everyone keeps promising to sort, but still haven't. Broadband - keeps dropping out. When issue occured last time router swap fixed it. I need an engineer to come out and fix today but nobody can help.
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Jacques
(@FutJacques) reported
from
Norwich, England
Virgin media are awful. Wi-Fi should’ve been installed on 19th of August, and the full installation has been pushed back to past November despite still paying for the Wi-Fi. Shocking.
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Jon P Watson Photography
(@thejpwphotos) reported
from
Norwich, England
@virginmedia But no TV service for another 2 days. Not acceptable, and this is being paid for. No offer to even send a quick install box I can do myself.
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Juliette
(@juliettealicex) reported
from
Norwich, England
@virginmedia please DM for help as I am having continued problems with the wifi that are just unacceptable
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Tim
(@sockformation) reported
from
Norwich, England
@virginmedia I’m trying to install my broadband, but don’t have the right socket at home. I was told I wouldn’t need an engineer which is why I booked it in now. Also, my password isn’t working so I can’t do anything. Please help because at the moment I’ll be paying for nothing
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Mike Reynolds
(@MikeReynolds8) reported
from
Norwich, England
@Denise09262928 @vallyrogNCFC @virginmedia Down to zero.
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Lady Laura
(@LawaLaura) reported
from
Norwich, England
@virginmedia Yup. We got an email saying you were switching us off and then switching it all back on again this evening. It’s a planned outage.
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
How easy is it to pair a new Virgin Media remote to a TIVo box? My current remote is not working very well anymore so I've ordered a new one and now I'm panicking. (YES I've changed the batteries/checked the sensors etc)
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Hannah O'Hanrahahanrahan
(@buntyhoven) reported
from
Norwich, England
@virginmedia It's no problem really - we have the TV remote for the volume so it's OK. Is there no way of programming the remote or is it just that it's faulty?
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John K
(@JohnK83489203) reported
from
Norwich, England
@virginmedia @ravaldhiren My bbc1 hd still not working
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Matt Carver
(@mattyc96) reported
from
Long Stratton, England
@virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth Bandeen
(@bestevermassage) reported
@virginmedia Hello, thanks for your reply. I was advised to actually write a physical letter about the issue, which I posted, and that's why I'm putting the message up here, as no joy. The cable is NOT buried underground either which I didn't think was custom and practice after May '22.
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Elizabeth Mechan
(@Libalis76) reported
@virginmedia really disappointing that your website is down with 3 hours left of your black Friday sale.
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ReggieGales
(@seantresilian) reported
@virginmedia your customer service is appalling. Promised a phone back to deal with lack of service for an 89 year old with sight issues & living alone. You can’t even do that. You should be ashamed of yourselves
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Fiona Simmons
(@FionaSi05717634) reported
@bestevermassage @virginmedia This happens all the time on the roof of my listed building. People get sky or somesuch installed and so £££s of damage to the slates on the roof
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kamran
(@kamran_3) reported
@virginmedia We were promised the fastest speeds when we decided to get our broad band from yourselves, but honestly, it’s dreadful, can someone please do something about it? Everyday it cuts out and even when it’s working it slow and laborious!
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Rutmyheed
(@Rutmyschleed) reported
@virginmedia I’m trying to order a new broadband package but the website repeatedly goes down when I try to search for availability? Is this a known issue? How long are the Black Friday deals still available?
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Rachel Murphy
(@RahRah0405) reported
@virginmedia I was sent a quick start kit which doesn't work so an engineer is due out on Saturday. I want to set a new account for my husband and I don't expect to wait 60 days when I haven't signed or have an implied contract.
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@virginmedia My bill due to be paid be next month left Netflix subscription off - customer services didn't understand the issue & just said I had a subscription but Netflix said they would disconnect if it wasn't paid! Made formal complaint who just said contact customer services! Awful!
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Shannon Davern
(@Shannon_davern) reported
@virginmedia internet has been intermittent for hours now, service check in the area isn’t working and we can’t change our wifi password to try and login and see if we have issues. What is going on?
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Eleventy8to9
(@Eleventy8to9) reported
@virginmedia How can I escalate this please as clearly nobody has a clue what’s going on and I’m getting nowhere I have no heating without broadband and need it fixed asap The number and website change between yes there is an issue to No there isn’t every time I check