Virgin Media Outage Report in Costessey, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Costessey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Costessey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Costessey, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
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| Norwich |
Internet | |
| Norwich |
TV | |
| Norwich |
TV | |
| Norwich |
TV |
Community Discussion
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Virgin Media Issues Reports Near Costessey, England
Latest outage, problems and issue reports in Costessey and nearby locations:
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia I am trying to cancel my contract with you, again and can't get through to anyone. Please respond.
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尺ㄖ乃
(@robbuhler) reported
from
Norwich, England
@virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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Becca
(@beccakate_) reported
from
Thorpe St. Andrew, England
@virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Cristina
(@CRISTINAjj) reported
from
Thorpe St. Andrew, England
@virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Oliva
(@AmandaOliva61) reported
Absolutely crap service from Virgin Media over Christmas/new year, wi fi, tv and mobile. Word to the wise, don’t put all your eggs in one basket!
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john raitt
(@jlraitt) reported
@virginmedia Fine if Virgin fix your telly
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Sarah Monk
(@sarahjmonk) reported
@virginmedia we are supposedly new customers that signed up in October 2021, still not connected and 8 missed engineer appointments with no explanation…shocking service, will not be recommending you anytime soon!
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Ailee Baxter
(@AileeBaxter) reported
@virginmedia my 84 year old mum’s phone not working - no engineers until Tuesday! Vulnerable and alone - no emergency calls???
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danny mac art
(@dubshn1028) reported
@donie Pity Donie that cnn took it service off virgin media in Dublin bad move
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john raitt
(@jlraitt) reported
@virginmedia The new year starts as 2021 ended unable to view any TV as Virgin couldn't care a damn. This 85 y/o has spent Christmas alone without TV and is told you might fix it 12 Jan. Hate you.
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Abdul Khan
(@AbdulQ_Khan) reported
@virginmedia i disconnected my service with you and moved to @SkyMediaUK who took over the service. I spoke to 2 reps from @virginmedia who asked me why i am leaving and my last bill would be November 2021 yet i received a bill for december?
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M
(@mp8_23) reported
@virginmedia it can't take over a month for someone to call me. Been passed from pillar to post. I made it clear if my number can't be transferred, I'd rather stay with BT. You said yes no problem it will be done. You lie to people in order to get a deal
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Rosie 🍑
(@rosieeolivia) reported
Virgin media's new year resolution should be to actually work ✨
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Oro Jackson
(@darkkingraylee) reported
Internet down For me so I’m missing the game, virgin media can suck their mums