Virgin Media Outage Report in Scone, Perth and Kinross, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Scone, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Scone, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Scone, Scotland
The most recent Virgin Media outage reports came from the following cities: Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 2 months ago |
|
Perth
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2 months ago | |
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Perth
|
Internet | 3 months ago |
|
Perth
|
Wi-fi | 4 months ago |
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Perth
|
Internet | 5 months ago |
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Perth
|
Internet | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Scone, Scotland
Latest outage, problems and issue reports in Scone and nearby locations:
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Ian Cowmeadow (@cowinthemeadow) reported from Perth, Scotland@virginmedia no coincidence that as I'm not renewing my contract, my Wi-Fi has been playing up during the last 2 weeks and is now unavailable. So much for looking after its customers. (I'm still paying for this service btw)
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Scott Campbell (@soupy30061976) reported from Perth, Scotland@virginmedia absolute joke.. Well over an hour on phone and have NO ISSUES SORTED .. changed dept 8 times.. raging
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Alan Stewart (@SaintlyChild) reported from Perth, Scotland£28 for #JoshuaRuiz2 you’re having a laugh Sky WTF @virginmedia he’s not even a decent boxer. #sky #boxing #virginmedia #nothanks
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Lesley (@lesharkey1) reported from Scone, Scotland@virginmedia I’ve now been waiting on the phone for 35 mins to cancel - is this a tactic in the hope people give up and stay with you 🤔
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XxTrishxX (@Titch17) reported from Perth, Scotland@virginmedia AR Thank you however this is not helpful. We need someone to take ownership which equates to excellent customer service
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Ian Cowmeadow (@cowinthemeadow) reported from Perth, Scotland@virginmedia received email regarding returning equipment; however I was advised to take it to recycle centre - which I did. Unable to log in to my account to contact team as I'm no longer your customer. I don't expect to be charged.
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Alan Stewart (@SaintlyChild) reported from Perth, Scotland@virginmedia does anyone work there anymore on hold for over 30mins my daughters phone not worked for a week nobody answers. Service is appalling you must have SLAs you need to meet. #angrycustomer #virginmobile
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Stu (@ShedBoyStu) reported from Perth, Scotland@Kevin1982 @virginmedia Been playing up in PH1 as well since 1am never usually have any issues.
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Derry Soper (@derrydelsoper) reported from Perth, Scotland@virginmedia Online chat adviser no help in solving my issue, on moving house
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Alan Stewart (@SaintlyChild) reported from Perth, Scotland@virginmedia Can you PM me for my details so you can call me to sort my broadband issue. Already spent over ten hours of my life on the phone in 2019 to you. #hopeless
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Mark Westwater (@truegravity) reported from Perth, Scotland@virginmedia But that is all I’ve received from you over the years. Will I incur more costs calling you again? Outside of this thread I’ve never seen your 0345 number as you don’t advertise it online or in your app (installed yesterday). You shouldn’t treat a long term customer this way.
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XxTrishxX (@Titch17) reported from Perth, ScotlandAbsolutely shocking and disgusting service from @virginmedia #virginmobile
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Elaine Blair (@Perth_Librarian) reported from Perth, Scotland@virginmedia TY for scamming me with the offer of an “upgraded service” without telling me this “upgraded service” would remove the kids channels that my daughter watches. Thank you for keeping me on the phone for 40mins to tell me I’d need to pay an extra £5 to get them back
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simon d martin (@craigiesaint) reported from Perth, Scotland@virginmedia morning I have tried twice to get through to your customer relations department.. 30 mins each time to no avail. Not goid enough sorry but really need discuss an important matter
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XxTrishxX (@Titch17) reported from Perth, Scotland@virginmedia We have an outstanding complaint logged and your team promise phone calls which never happen. When we call back through your team are not equipped to deal with the issue and just CUT the call disgraceful @_bhoy1 @Ratbhoy65
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XxTrishxX (@Titch17) reported from Perth, Scotland@virginmedia I did take the +44 off and put 0 but never used another 7 will try again thanks
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Trisha Wood (@trishawood7) reported from Perth, Scotland@virginmedia I am trying to send back equipment and been sent the pack but I can’t get it all out! I need help!
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sdc (@tiffdoha) reported from Perth, Scotland@virginmedia I spoke with a rep last week that needed to escalate my issue. She advised someone would contact me, still waiting. Anyone there??!
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Aldobear7 (@theperthamateur) reported from Perth, Scotland@Edward_Adshead @virginmedia Can he look at my complaint? Would have saved me going to Cisas?
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XxTrishxX (@Titch17) reported from Perth, Scotland@virginmedia Absolutely disgusting service from your team. Appauled and disappointed that people in your industry treat people the way we have been treated. Currentlywritting to FOS @_bhoy1 @Ratbhoy65
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James V Tooey (@jvtooey) reported@virginmedia Nope been told that back office has a massive back log of ppl they need to ring but to be honest seems like a something you would say to keep ppl quiet and calm! Your customer services is disgusting
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V I C T O R (@Victor_O6) reportedI have email coms dated in 2017 when I last spoke with you about this problem and you apologised and reassured it was resolved. 5 years later I can see missed payments on my most recent credit file from virgin media/telecoms.
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Craig A (@CraigAl25804919) reported@virginmedia I already did so. I first spoke to an English man who understood me. Then got transferred to an American man who didn’t so much understand me, then, got transferred to a rude Indian woman who read from a script. The American guy kinda done the same
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paul sankey (@sanks01) reported@virginmedia Ive just rang fault line and its saying there is a fault locally even though the app says there are no issues can u find out how long it will be down please
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Nathan (@Nathan47933208) reported@virginmedia Yes it's on, still no service. If I try to find a service manually on phone settings they're all prohibited except S FSR, but that won't let me connect
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Pad (@YorkshirePad) reported@VirginExp customer service makes @virginmedia customer service look like the greatest in the world. £400 worth of vouchers deemed unusable by their terrible website and all they can send out are canned responses 2 weeks after being contacted. #dogdirt
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Martin (@Martin70R) reported@atsmillie @virginmedia Awful picture though
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Kathryn Spittle (@laughwithkat) reported@virginmedia Yes certainly I was offered a package with virgin volt and have had no end of problems - my mum and dad had their package changed last weekend and have had no tv since - how many other long standing customers of 20+ years are getting this poor service
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Tim Dixon (@timdixon82) reported@virginmedia I finally resolved the issue with an agent. But the WhatsApp process and staffing needs investigating. On two occasions, after 4+ hours of silence, there was a message the following morning asking if help is still needed. On replying yes, the process restarted. Infuriating 1/
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graham monks (@gman7634) reported from Patchway, England@virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄