Virgin Media Outage Report in Scone, Perth and Kinross, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Scone, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Scone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Scone, Perth and Kinross, Scotland
The most recent Virgin Media outage reports came from the following cities: Perth and Blairgowrie.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
TV | |
| Perth |
Phone | |
| Perth |
||
| Perth |
Internet | |
| Blairgowrie |
Internet | |
| Perth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Scone, Scotland
Latest outage, problems and issue reports in Scone and nearby locations:
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
Absolutely shocking and disgusting service from @virginmedia #virginmobile
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Alan Stewart
(@SaintlyChild) reported
from
Perth, Scotland
@virginmedia Can you PM me for my details so you can call me to sort my broadband issue. Already spent over ten hours of my life on the phone in 2019 to you. #hopeless
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Frankie Sweeney
(@frankieS1987) reported
from
Perth, Scotland
@virginmedia I’ve cancelled, I’m going with Sky. Ridiculous customer service
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Mark Westwater
(@truegravity) reported
from
Perth, Scotland
@virginmedia But that is all I’ve received from you over the years. Will I incur more costs calling you again? Outside of this thread I’ve never seen your 0345 number as you don’t advertise it online or in your app (installed yesterday). You shouldn’t treat a long term customer this way.
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Elaine Blair
(@Perth_Librarian) reported
from
Perth, Scotland
@virginmedia TY for scamming me with the offer of an “upgraded service” without telling me this “upgraded service” would remove the kids channels that my daughter watches. Thank you for keeping me on the phone for 40mins to tell me I’d need to pay an extra £5 to get them back
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Scott Campbell
(@soupy30061976) reported
from
Perth, Scotland
@virginmedia absolute joke.. Well over an hour on phone and have NO ISSUES SORTED .. changed dept 8 times.. raging
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Mark Westwater
(@truegravity) reported
from
Perth, Scotland
@virginmedia Can someone be sent to fix my broadband. I’m restarting my router multiple times/day. Called up and automated response says there’s a problem and call back in 24hrs. I do and get same response.
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Derry Soper
(@derrydelsoper) reported
from
Perth, Scotland
@virginmedia Online chat adviser no help in solving my issue, on moving house
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Frankie Sweeney
(@frankieS1987) reported
from
Perth, Scotland
@virginmedia absolute joke. Been calling all week to get internet in the summerhouse and they have upgraded our package without us agreeing to it, now everytime we phone we’re on hold for half an hour then when we say we want to cancel they just hang up on us! Robbing Bastards!!!
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia AR Thank you however this is not helpful. We need someone to take ownership which equates to excellent customer service
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia Absolutely disgusting service from your team. Appauled and disappointed that people in your industry treat people the way we have been treated. Currentlywritting to FOS @_bhoy1 @Ratbhoy65
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simon d martin
(@craigiesaint) reported
from
Perth, Scotland
@virginmedia morning I have tried twice to get through to your customer relations department.. 30 mins each time to no avail. Not goid enough sorry but really need discuss an important matter
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Jennie Murray 🇪🇺🏴
(@lithgaelark) reported
from
Perth, Scotland
@virginmedia Why is my Internet not working?
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Stu
(@ShedBoyStu) reported
from
Perth, Scotland
@Kevin1982 @virginmedia Been playing up in PH1 as well since 1am never usually have any issues.
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia I did take the +44 off and put 0 but never used another 7 will try again thanks
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Ian Cowmeadow
(@cowinthemeadow) reported
from
Perth, Scotland
@virginmedia received email regarding returning equipment; however I was advised to take it to recycle centre - which I did. Unable to log in to my account to contact team as I'm no longer your customer. I don't expect to be charged.
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Aldobear7
(@theperthamateur) reported
from
Perth, Scotland
@virginmedia Cancel it all!! Cancel my cable, broadband, phone and mobile phone. Nothing short of false advertising and disgusting. I hope your website works, cos I'm cancelling my Direct Debit immediately
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Aldobear7
(@theperthamateur) reported
from
Perth, Scotland
@Edward_Adshead @virginmedia Can he look at my complaint? Would have saved me going to Cisas?
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sdc
(@tiffdoha) reported
from
Perth, Scotland
@virginmedia I spoke with a rep last week that needed to escalate my issue. She advised someone would contact me, still waiting. Anyone there??!
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia We have an outstanding complaint logged and your team promise phone calls which never happen. When we call back through your team are not equipped to deal with the issue and just CUT the call disgraceful @_bhoy1 @Ratbhoy65
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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espevenmar
(@espevenmar) reported
Hello again @virginmedia my mobile account has been cancelled without my request and I can't get in contact with you to restore it. Please help!
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Chris Jenkins
(@cvjenkins) reported
@virginmedia you are sending me somebody else's bill every month. I sent a reply by email but the mailbox isnt monitored. I cant DM you. I'm not a VM customer. How can I get you to stop??
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Aileen Ní Dhonnagáin 🥶
(@aileendonegan) reported
@virginmedia Hi, that number doesn't work on my mobile. Any other number I can use?
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Anu M
(@anu07m) reported
@virginmedia how do I claim back for all the days I’ve had poor internet?
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Swati Mukherjee
(@SwatiMu25885580) reported
@virginmedia honestly the WORST BROADBAND . Giving us trouble since last year... numerous customer service phones.... engineers CAN’T help. Everyday getting thrown out of crucial business meetings. WiFi just DISAPPEARS .Us trapped in contract...urge others NOT to get Virgin WiFi
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Any chance of the referendums?
(@TafftheVoice) reported
@DavidNeilUK @virginmedia Wait till you leave them and they never stop ringing you.
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Neill Jenkins
(@jenkinsems_co) reported
@virginmedia I’m not happy and about to cancel when sorted a new service. 2 days of internet on and off and a Tv service I’ve had a broken box for 4 weeks due to your lousy engineer turning it off when trying to fix 2nd box and never contacting me to sort it after I reported it to CS on Tel.
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Sam
(@Sam95596307) reported
@virginmedia after a week waiting for a technician, they come and change my modem router and leave without making sure it works. 8 hours later still no Internet, 1 hour on hold to customer support and no resolution. A day wasted as I can't work, will you pay my bills?
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S.
(@PxgbaBruno) reported
Virgin Media is literally the worst channel to watch football on I stg with the commentators butchering the names then the sound people turning up the stadium noise too loud so you can’t hear them and then the pundits are so random as well ffs
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Toby Dodge
(@ProfTobyDodge) reported
Is Virgin Media the absolute worst supplier of broadband in the UK? I have just been told by them that my broadband supply has been subject to a ‘fault’ for nine months, since 7 May 2000. This is their ‘explanation’ for terrible service.