Virgin Media Outage in Perth, Scotland

@virginmedia TY for scamming me with the offer of an “upgraded service” without telling me this “upgraded service” would remove the kids channels that my daughter watches. Thank you for keeping me on the phone for 40mins to tell me I’d need to pay an extra £5 to get them back

@virginmedia AR Thank you however this is not helpful. We need someone to take ownership which equates to excellent customer service

@virginmedia I did take the +44 off and put 0 but never used another 7 will try again thanks

@virginmedia We have an outstanding complaint logged and your team promise phone calls which never happen. When we call back through your team are not equipped to deal with the issue and just CUT the call disgraceful @_bhoy1 @Ratbhoy65

@virginmedia Absolutely disgusting service from your team. Appauled and disappointed that people in your industry treat people the way we have been treated. Currentlywritting to FOS @_bhoy1 @Ratbhoy65

Absolutely shocking and disgusting service from @virginmedia #virginmobile

@virginmedia received email regarding returning equipment; however I was advised to take it to recycle centre - which I did. Unable to log in to my account to contact team as I'm no longer your customer. I don't expect to be charged.

@virginmedia Can you PM me for my details so you can call me to sort my broadband issue. Already spent over ten hours of my life on the phone in 2019 to you. #hopeless

@virginmedia no coincidence that as I'm not renewing my contract, my Wi-Fi has been playing up during the last 2 weeks and is now unavailable. So much for looking after its customers. (I'm still paying for this service btw)

£28 for #JoshuaRuiz2 you’re having a laugh Sky WTF @virginmedia he’s not even a decent boxer. #sky #boxing #virginmedia #nothanks

@virginmedia does anyone work there anymore on hold for over 30mins my daughters phone not worked for a week nobody answers. Service is appalling you must have SLAs you need to meet. #angrycustomer #virginmobile

@virginmedia I’ve now been waiting on the phone for 35 mins to cancel - is this a tactic in the hope people give up and stay with you 🤔

@virginmedia I am trying to send back equipment and been sent the pack but I can’t get it all out! I need help!

@virginmedia pretty poor effort that you guys never answer calls, just automated rubbish that helps no one. My mother in law is unable to get any help with her issues due to this #terribleservice

@virginmedia You are not! After blaming our equipment for the fault we received this text; Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed. Your customer service section is clueless

@virginmedia We have outages several times a week now. Trying to work from home, this is unacceptable. Why has this suddenly started to occur so frequently? One more outage this week and I'm not paying my next bill. DD cancelled, you are now on performance related pay.

Reset my Router for the sixth time today to try and get even a slither of download working wow @virginmedia @VirginMediaNews I’m so glad I pay nearly £100 for **** all which has been going on for about 6 months now and don’t give me the bs customer service No just fix ur service

@virginmedia My mother in Law has spent all day with no TV service as she has been unable@to get through to you to report the fault. Come on Virgin your better@than this. It’s hardly #stayconnectef

@virginmedia I referred a friend back in August, and my referral money is still "Pending", can you help out?

@jayrayner1 @virginmedia Virgin media customer services went riiiiight down the pan the minute Branson sold it.

@virginmedia Can you help, I haven't recieved my contract, delivery is due tomorrow, I don't know what's happening 😬

@virginmedia Can you not help me?

@virginmedia any update on S7 WiFi issues? Three nights it's been unusable now, from same time each night. 🙄

@virginmedia is there a problem with the internet? I have 0 access to anything.

@GregorMasterton @virginmedia Got the priorities In the wrong order but never mind