Virgin Media Outage Report in Perth, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Perth come from postal codes PH2 and PH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Perth, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Perth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Perth, Scotland
The most recent Virgin Media outage reports came from the following cities: Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Internet | |
| Perth |
TV | |
| Perth |
Internet | |
| Perth |
Phone | |
| Perth |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Perth, Scotland
Latest outage, problems and issue reports in Perth and nearby locations:
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Mark Westwater
(@truegravity) reported
from
Perth, Scotland
@virginmedia But that is all I’ve received from you over the years. Will I incur more costs calling you again? Outside of this thread I’ve never seen your 0345 number as you don’t advertise it online or in your app (installed yesterday). You shouldn’t treat a long term customer this way.
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Derry Soper
(@derrydelsoper) reported
from
Perth, Scotland
@virginmedia Online chat adviser no help in solving my issue, on moving house
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Ian Cowmeadow
(@cowinthemeadow) reported
from
Perth, Scotland
@virginmedia received email regarding returning equipment; however I was advised to take it to recycle centre - which I did. Unable to log in to my account to contact team as I'm no longer your customer. I don't expect to be charged.
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
Absolutely shocking and disgusting service from @virginmedia #virginmobile
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia I did take the +44 off and put 0 but never used another 7 will try again thanks
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Elaine Blair
(@Perth_Librarian) reported
from
Perth, Scotland
@virginmedia TY for scamming me with the offer of an “upgraded service” without telling me this “upgraded service” would remove the kids channels that my daughter watches. Thank you for keeping me on the phone for 40mins to tell me I’d need to pay an extra £5 to get them back
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sdc
(@tiffdoha) reported
from
Perth, Scotland
@virginmedia I spoke with a rep last week that needed to escalate my issue. She advised someone would contact me, still waiting. Anyone there??!
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Stu
(@ShedBoyStu) reported
from
Perth, Scotland
@Kevin1982 @virginmedia Been playing up in PH1 as well since 1am never usually have any issues.
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Alan Stewart
(@SaintlyChild) reported
from
Perth, Scotland
@virginmedia Can you PM me for my details so you can call me to sort my broadband issue. Already spent over ten hours of my life on the phone in 2019 to you. #hopeless
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Jennie Murray 🇪🇺🏴
(@lithgaelark) reported
from
Perth, Scotland
@virginmedia Why is my Internet not working?
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simon d martin
(@craigiesaint) reported
from
Perth, Scotland
@virginmedia morning I have tried twice to get through to your customer relations department.. 30 mins each time to no avail. Not goid enough sorry but really need discuss an important matter
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia AR Thank you however this is not helpful. We need someone to take ownership which equates to excellent customer service
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Frankie Sweeney
(@frankieS1987) reported
from
Perth, Scotland
@virginmedia I’ve cancelled, I’m going with Sky. Ridiculous customer service
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Aldobear7
(@theperthamateur) reported
from
Perth, Scotland
@virginmedia Cancel it all!! Cancel my cable, broadband, phone and mobile phone. Nothing short of false advertising and disgusting. I hope your website works, cos I'm cancelling my Direct Debit immediately
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Mark Westwater
(@truegravity) reported
from
Perth, Scotland
@virginmedia Can someone be sent to fix my broadband. I’m restarting my router multiple times/day. Called up and automated response says there’s a problem and call back in 24hrs. I do and get same response.
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia Absolutely disgusting service from your team. Appauled and disappointed that people in your industry treat people the way we have been treated. Currentlywritting to FOS @_bhoy1 @Ratbhoy65
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Frankie Sweeney
(@frankieS1987) reported
from
Perth, Scotland
@virginmedia absolute joke. Been calling all week to get internet in the summerhouse and they have upgraded our package without us agreeing to it, now everytime we phone we’re on hold for half an hour then when we say we want to cancel they just hang up on us! Robbing Bastards!!!
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Aldobear7
(@theperthamateur) reported
from
Perth, Scotland
@Edward_Adshead @virginmedia Can he look at my complaint? Would have saved me going to Cisas?
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XxTrishxX
(@Titch17) reported
from
Perth, Scotland
@virginmedia We have an outstanding complaint logged and your team promise phone calls which never happen. When we call back through your team are not equipped to deal with the issue and just CUT the call disgraceful @_bhoy1 @Ratbhoy65
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Scott Campbell
(@soupy30061976) reported
from
Perth, Scotland
@virginmedia absolute joke.. Well over an hour on phone and have NO ISSUES SORTED .. changed dept 8 times.. raging
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Gordon
(@m_gordon01) reported
@virginmedia yet again atrocious customer service. No service for over 24 hours. Called your contact centre to be told wait another 3 hours and it may work. If not call back - why can’t you call me back. Your supposed to be providing the service. @skytv new customer for you
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Paul Adams MBE
(@Kingswood_BC) reported
Appalling customer service from @virginmedia been waiting 4 days for them to correct their mistake with transfer of ownership on son's phone, cannot even get PAC code as they have deactivated his phone.
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TiKnee Tears
(@Ti_Knee) reported
@virginmedia As we have virgin ultimate oomph package this is a disappointing , ongoing problem. I also need a new remote but was cut off from live chat earlier :(
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Daniel Rose
(@danmart38) reported
@virginmedia What's the point of having voicemail if it takes 10 rings to activate? Why would anyone hold on for that long? And you claim it can't be changed due to new DOCSIS system u r implementing without advising your customers. RIDICULOUS SERVICE
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kevin
(@kevinstanley6) reported
@virginmedia elderly relative phoning trying to cancel always get cut off .how do we do it online
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
More **** with @Virginmedia - Paying well over £100 a month and now can't get any internet connection and cannot work from home! So I will not be paid. After hanging on for an eternity they say 3 days till a new hub can be sent out! Disgrace. That won't pay my bills 😡😡😡
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Iain Glen
(@glen1873) reported
@virginmedia are a TOTAL AND UTTER JOKE. Why I let them persuade me to leave Sky after moving house is BEYOND ME. Take the day off work for installation to phone them and they say I cancelled the installation when I NEVER spoke to them after initial call!!
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Jake Turner
(@JRTurnerPhoto) reported
@virginmedia I call every day and can’t get through to speak to anyone for technical help.
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carol lewis
(@carollewis1969) reported
Imagine if @virginmedia actually listened to their customers and solved a problem once in a while ...... can you just imagine?? nope me neither !!
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wurzelm74
(@wurzelm74) reported
Really getting sick and tired of my @virginmedia broadband. Been up and down for months. Can’t get to speak with anyone. Resets galore and still intermittent. To top it all off they then increase your bill. Been with them 22 years but maybe time for a move. Suggestions?