Virgin Media Outage Report in Limavady, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Limavady, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Limavady and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Limavady, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Coleraine.
| City | Problem Type | Report Time |
|---|---|---|
 Coleraine |
TV | |
| Coleraine |
Internet | |
| Coleraine |
Internet | |
| Coleraine |
Phone | |
| Coleraine |
Internet | |
| Limavady |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Limavady, Northern Ireland
Latest outage, problems and issue reports in Limavady and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia So you are now suggesting that I make a complaint about a complaint I’ve already made in Dec 2020. Recently I have been accused by your contractor of being dishonest I certainly hope that he has proof of his allegation. @BBCWatchdog
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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Ross Nicholl
(@ro55nicholl) reported
from
Coleraine, Northern Ireland
@virginmedia @davy_gallagher Are these people for real David “Please keep US!!! up-to date” 😡 Can we bring back That’s Life! In the words of Esther Rantzen “If you know of any companies with a worst customer service than VM please get in touch? I’d be gobsmacked if there are? #beyondajoke
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@BBCWatchdog @virginmedia I have been waiting since Dec 20 to have my garden restored following unauthorised entry and damage. Now you have the audacity to have your henchmen (Moorecroft) send me a threatening email for not paying my bill. I AM NOT VM CUSTOMER!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Si
(@Si_67) reported
@virginmedia I've done that. It says that there is a problem, and to check again after 23 hours! 23 hours?? That's totally unacceptable. Please get it fixed TODAY or I will most definitely cancel my subscription.
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Talos Railways
(@goldenfleece72) reported
Don't ever join or switch to @virginmedia under any circumstances, service & attitude is a disgrace, even if it's offered to you for free, don't take it , they really are that bad
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will 🇸🇨
(@vilijamjebog) reported
virgin media wifi is honestly the worst
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Beachboi
(@Beachboi9) reported
@virginmedia Well the hint being in the first tweet! Typing this on data as your unreliable service keeps dropping out and has done for the last couple of months.
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Sabella
(@Sabellasadiva) reported
@virginmedia I haven’t even paid # my first bill yet and already I want to leave. Never have I been so confused,frustrated and ignored by a service provider 😡
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Simon Jones
(@ephyzephy) reported
@virginmedia Moved house. Promised a date that then got moved to 9th Aug. Outside team discover an issue on the 8th. Tell me in person it should be fixed by this weekend. Instead get a text to say install will be 12th Sept - 5 weeks more without broadband. No reason given.
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The Strat Strangler
(@lennoncasino) reported
@virginmedia None of that solves my problem. I'm assuming you.want to lose me as a customer?
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Steven Lee Simon
(@StevenLeeSimon) reported
@Devine_SpIkE @virginmedia they are shocking - they do anything to try and get you to get an automated answer - then when i got through after 20minsthe 'customer care' team just said hello and put the phone on me - shocking service! (+ they dont seem to realise they have a service called 'virgin go tv !)
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will 🇸🇨
(@vilijamjebog) reported
@virginmedia my wifi simply dropped out and is now struggling to even find a downstream connection. any help?
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𝓔𝓵𝓮𝓷𝓲 𝓚𝔂𝓻𝓲𝓪𝔃𝓲
(@EleniKyriazi) reported
@virginmedia @WhichUK, please find another example of the poor customer service from @virginmedia. I am always reading your updates and I think you can use this example to highlight their poor customer service. Thank you