Virgin Media Outage Report in Eglinton, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eglinton, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eglinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Eglinton, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Internet | |
| Derry |
||
| Derry |
Internet | |
| Derry |
Wi-fi | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
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Virgin Media Issues Reports Near Eglinton, Northern Ireland
Latest outage, problems and issue reports in Eglinton and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already went through this with your colleagues and I’m still no further forward despite promises of help.
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again your customer service has exceeded my expectations...no that’s actually false information just like what I received from your CS agent yesterday. This evening I spent 46 mins waiting to speak to an agent only to have my call terminated with no explanation
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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darren connor
(@conzo73) reported
from
Greysteel, Northern Ireland
@virginmedia spent the last hour on the phone, most of it on hold about a mess of your making. Still on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@DMFotoNI @virginmedia The reason I ask is I changed completely to VM about a year ago and I find it good with two exceptions 1. Mobile coverage is poor. I’ve just changed to Sky which piggybacks the O2 network. 2. If you have an issue VM customer service is diabolical.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again trying to contact your customer service takes me 51 minutes then a further 14 minutes to be given the same excuse/response/answer again.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Right I’ve just wasted another hour and a half waiting to speak to one of your agents and once again I’ve been fobbed off with the old line “I understand your grievance and I’ll look into it” if I’m to believe that there must be a lot of VM staff looking into my problem.
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Issue is over my WiFi, had a look and everything seems to be ok using my post code on that link.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Formal complaint made. I must express my dissatisfaction with VM customer service.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Najinder Mahal
(@NajinderMahal) reported
@virginmedia Yes I have But having 48 hours without a connection due to your mistake is not acceptable. Especially in these difficult times where we have had to work from home. You should have gone the extra mile to sort this out, as it was no fault of mine, and being a loyal customer
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Darran Jones
(@RetroGamer_Daz) reported
@Stupacabra @virginmedia Yup it’s pretty poor. It’s obviously an accident but why care about that when you can take £80 off a pensioner.
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Incompetent Heroes
(@IncompHeroes) reported
Big thanks to everyone who came to the stream and suffered through my terrible internet. I'm going to have to contact @virginmedia tomorrow, and if they think that just resetting the router will fix it THIS time, I may go insane.
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Darran Jones
(@RetroGamer_Daz) reported
My 77-year-old mother has run up an £80 phone bill by accident because she didn’t realise she was using data. Told @virginmedia that it was an accident (her last three bills have cost nothing) and they simply don’t care because she wasn’t logged as a vulnerable customer. Classy.
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Gesh
(@Gesh_Mo) reported
@virginmedia 21 minutes on a call with customer service and then cut off. Seems to happen often. Wifi is not working again. It rarely works.
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Jason O
(@jayjay496) reported
Hey @YodelOnline any chance I can get a number to speak to a person instead of live chat where i get lied to when my parcel arrives. Youve had my router and @virginmedia box since Saturday and still not delivered. This means I can’t do my job! @virginmedia can u help escalate?
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epik faxs
(@EpikFaxs) reported
@virginmedia nah wtf it wasn't working until a bit past 2 and now it's not working again
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Luke_Turner.42
(@LukeTurner421) reported
@virginmedia @meetinthewired i’m having the same issue please fix it
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Lisa 💙
(@lisasli66) reported
@leonagraham @AutyWarriorMum @virginmedia I lost about 2 weeks of work time a couple of years back and over 30 hours overtime 2 weekends and never got anything back from them! It was so frustrating so know what your dealing with sadly
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Kara Jane Adams
(@Ghost_In_Exile) reported
@RetroGamer_Daz @virginmedia Every business has a duty of care to protect vulnerable customers, whether they are logged as such or not. Otherwise they are no better than those who would seek to scam the elderly. @virginmedia you call this customer service?