Virgin Media Outage Report in Eglinton, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eglinton, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eglinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Eglinton, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Internet | |
| Derry |
||
| Derry |
Internet | |
| Derry |
Wi-fi | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eglinton, Northern Ireland
Latest outage, problems and issue reports in Eglinton and nearby locations:
-
Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
-
Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
-
Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
-
Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
-
Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
-
Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
-
Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
-
Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
-
Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
-
David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ilona Alcock
(@ilona_alcock) reported
@virginmedia This seems to suggest I have to report the fault to you? Presumably if you know it's down in my area you'll automatically credit me? At the moment your phone line is just saying to call back later. It also doesn't address the additional costs incurred.
-
wckd wzrd
(@WzrdWckd) reported
@virginmedia trying to organise a new iPhone 12 pro contract to replace virgin contract that ends next month but getting no where - may have to cancel and go elsewhere. Been loyal customer for 12 plus years and am frankly not happy.
-
Barnett
(@T20Barnett) reported
@virginmedia any update on the issues in EN10?
-
h47y
(@Hazysmile) reported
@virginmedia So the text service you sent me to must have been the wrong direction after all, as I got placed in a queue and it's been almost 24 hours without a response.
-
Dr Amanda Dolan
(@WeegieGeologist) reported
@virginmedia internet so utterly diabolical that I’m going to boot the piece of garbage box out into the garden. I’m totally sick of the junk
-
Michael Thomas
(@4Mikethomas4) reported
@virginmedia Surprise surprise! The internet is down again. Can I get somebody to call me please? This is disgraceful. The worst provider I’ve ever experienced.
-
JoVu
(@jovuorio) reported
@virginmedia Yes these are known issues (apparently a complex problem to fix) but we are in the 3rd day now! And I’m working from home which this issue makes virtually impossible! Besides, I can’t access the internet!!!
-
Rusty
(@g1ngernutbust3r) reported
@virginhelp @virginmedia After 16 hrs I managed to speak to a really helpful dude called felix.....was told there is a fault in my area until the 3rd of December now.... I think you scored 11/12 months with dodgy or no service to sky movies, amazon prime, music n sports some VIP package you have going
-
Sammy Wonderling
(@swonderling) reported
@virginmedia I need someone from Virgin to call me urgently!! Our service is not working and I cannot get thru to anyone at Virgin!
-
nicole mcpolin
(@nicmac_design) reported
@virginmedia My internet didn't work at all yesterday and today keeps dropping. I'm unable to work properly and your 150 and freephone numbers are down too. I'm in area 14 when will the issue be fixed