Virgin Media Outage Report in Eglinton, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eglinton, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eglinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Eglinton, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
Total Blackout | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eglinton, Northern Ireland
Latest outage, problems and issue reports in Eglinton and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Apparently Covid means you’re limiting engineer visits where possible! So now I’m paying for services I can’t use, and nobody in your call centres will help at all.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well done VM you actually got the Ext Team to contact me however I received two emails at the same time 1. saying my complaint had been received and 2. saying that they tried to contact me. I had no missed calls or emails. Some one is telling fibs.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
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sean duignan
(@dartduignan180) reported
from
Culmore, Northern Ireland
@virginmedia @O2 But not your customer service when it comes to cancelling an order
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sean duignan
(@dartduignan180) reported
from
Culmore, Northern Ireland
@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@BBCWatchdog @virginmedia I have been waiting since Dec 20 to have my garden restored following unauthorised entry and damage. Now you have the audacity to have your henchmen (Moorecroft) send me a threatening email for not paying my bill. I AM NOT VM CUSTOMER!!!!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia So you are now suggesting that I make a complaint about a complaint I’ve already made in Dec 2020. Recently I have been accused by your contractor of being dishonest I certainly hope that he has proof of his allegation. @BBCWatchdog
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@RazzaLLM @virginmedia It’s so incompetent it must be deliberate lad. Absolutely no desire to provide any sort of decent customer service at all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BenCrewe
(@crewebencrewe) reported
@virginmedia such desperately bad service: intermittent broadband for days, & have now waited for more than four hours three times in the last 48 hours for someone to run tests on my router. Problems each time with someone being unable to or being transferred to your chatbot
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Raoul Owens
(@raoul_owens) reported
@virginmedia I have been constantly checking the service page which isn’t much help. Leaving customers with little to no connection for a week isn’t fair, especially during a national lockdown. I would like to know when this will be resolved? Area: NW6
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Martin
(@nitramnostaw) reported
@virginmedia But it is not working because I am being cut off every time!!
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Ian Cardy
(@IanCardy2) reported
@virginmedia Thanks I tried logging in but got the message as per the second image? Didn’t help when you have got any WiFi to be able to log in and there is no point phoning as no one ever and answers the phone! @Ofcom
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HOW CHO LIKE DA
(@howcholikeda) reported
@virginmedia I appreciate you are trying to help but sending me links to the service status page is a waste of both our times. FYI - This was the first place I check
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Robert Beauchamp 🇭🇰
(@RobertBea) reported
@virginmedia But the problem isn't with my connection personally, there's a wider problem in N1 4AD (according to the automated voice at your call centre) which your engineers are trying to fix. Doesn't sound like one for the forums. This has been the case for weeks.
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Jonathon Evans
(@LazyNemophilist) reported
@virginmedia OK so I clicked to go on the forums, it asked me to sign in, so I signed into MyVirginmedia and its still asking me to sign into your community. Do I have to create a separate community account to be able to post my question?
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Paul Johnstone
(@Paulorsummot) reported
@virginmedia Why don’t try having a reliable service, that would be a great Christmas present. You don’t care about your customers and your service leave a lot to be desired, you only reply on here!
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Max Gilbert
(@mgilberties) reported
Dear @virginmedia , give me a shout when you need my BACS details to send me my payment back for failure to provide the 200Mbps I pay for. 25Mbps is some way off. Sick of this flakey service.
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Rick Curran
(@rickcurran) reported
@virginmedia Hi, I have an oomph bundle with broadband & mobile sim since March, I have never received the sim card. I have tried numerous live chats, emailing and also filed complaint through the Virgin media website but I have still not had any response. Can you help please?