Virgin Media Outage Report in Eglinton, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eglinton, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eglinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Eglinton, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
Internet | |
| Derry |
Total Blackout | |
| Derry |
Total Blackout | |
| Derry |
Wi-fi | |
| Derry |
TV |
Community Discussion
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Virgin Media Issues Reports Near Eglinton, Northern Ireland
Latest outage, problems and issue reports in Eglinton and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris williams
(@Cwilliams369) reported
@virginmedia customer service is a disgrace. On hold for over 50 mins at the moment and had on going issues for months. What do you have to do?
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🏳️🌈 Hayley Garrod 🏳️🌈
(@GRODSTER) reported
@virginmedia Nothing has worked so far, we've tried checking all the hub wires and rebooting it, waited 10 minutes etc and its still not working 😔
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Kayleigh King
(@EndlessWonderUK) reported
@virginmedia I was waiting on hold while my Wife was working so she didnt waste her Sunday while working. No it isn't sorted. My wife has a WhatsApp conversation open, waiting until someone gets back to us. We just want to cancel. It shouldn't be this hard!!
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JD
(@jamesdoyan) reported
@virginmedia loving your strategy of leaving customers hanging on the phone for 20+ minutes and then cutting them off. Has happened 4 times today - appalling service and you should be ashamed. #gadgetrescueblackmail #con #unlawful
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Shatzy
(@KhanShaziah) reported
@virginmedia By the way will this complaint be handed over at 4pm to someone? Will anyone be dealing with it in your absence?
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tony johnson
(@teabellyjohnson) reported
@virginmedia All i`ve had is an e-mail from you asking for my thoughts on my recent contact with customer services. Believe it or not i gave VM the lowest possible scores! I won`t be calling again and after this extortionate bill I`1ll be cancelling direct debit.
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Jake Rooney
(@JakeRooney13) reported
@virginmedia Been on and off again for over a week and has done this since 2020 when is your service going to be less ****
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Stuart Stretton
(@caneton81) reported
@virginmedia I started the text message process at 09:49am this morning. It is now 3:50pm and despite “speaking” initially to a consultant….I am still waiting to speak to someone in “Customer Relations” (cancellations!!) 6 hours!! 6 hours and I am still no closer to getting this sorted!!
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Karen Myers
(@atozeeofbc) reported
@virginmedia No, it was a fault with the street level box. Your customer service team said I wouldn’t get the auto compensation scheme even though I had 3 days without service. I have emailed and emailed and had useless answers.
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Mark Cook
(@MarkCoo48571056) reported
@virginmedia Shocking customer, gave notice in cooling off period and now you have no records to show this. Misinformation and poor service. Do you have a complaints or legal department???