Virgin Media Outage Report in Eglinton, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eglinton, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eglinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Eglinton, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
||
| Derry |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Eglinton, Northern Ireland
Latest outage, problems and issue reports in Eglinton and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Khost
(@Khost_RLSim) reported
@virginmedia completely fed up with yous lot now.... Weeks holiday and 2 of my 4 days off so far I can't do **** because your Internet keeps ******* going down
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mo bama
(@Sadiku1947) reported
@lynneclarke79 @virginmedia In my honest opinion support team seems not interested in helping. I was hacked also and I’ve laid complaints and still nothing from them, lucky i ran into some recommendations about @utopiantechh I explained to them and they helped me get back my account
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Solutions08
(@solutions_08) reported
@virginmedia @virginmedia you have managed to surpass yourself!!!! We’ve had no service for 5 days and intermittent service before that……. We’ve given notice and you’ve confirmed that our final bill is £155!!! If I wasn’t living it, I’d say that this was a really bad blag
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Cassandra Mayer
(@cass19may) reported
@virginmedia I've got an unanswered complaint, ongoing engineer visits, a promised call which never came,7.5 hours of VM texts now told it was network all along.
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Chris Johnson (Gotthegistofit)
(@gotthegistofit) reported
@virginmedia We have the 350 router but never get more than 30-40mbps through WiFi even on devices close to the router. This would be manageable if not for the regular dropped connections meaning constantly having to reboot everything. We get no WiFi signal in bedrooms or kitchen.
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Ameer Mehfil
(@ameer_mehfil) reported
Never knew moving address is this headache, How many years in this field and What a terrible service @virginmedia ?? Such a shame .
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alan malarkey
(@MalarkeyAlan) reported
@virginmedia i have been trying to get a data speed issue resolved since 27th august , i have sent in screenshots on 6th sept, called again today and asked as advised to be put through to FSM team, lady Ann in call centre refused to do this, refused to let me speak to a manager,
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Dianne Webb yolo
(@webbd097) reported
@virginmedia Way past 90 days now BY LAW ITS BEEN BROKEN !!! CUTTING A DISABLED GRIEVING MUM OFF FOR 28 POUNDS THRETENINB ME WITH DEBT AGENCIES
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QualityShares
(@qualityshares) reported
@mattburton72 @VMO2News @virginmedia That's correct. I don't get anywhere near the speed I'm paying for. I can't wait for this year's contract to end and move away to something cheaper. Might not be be better but at least not paying top dollar for subpar service!
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ISABELLA DOYLE
(@ISABELJACK) reported
@virginmedia Hi I have had no phone call or email yet. Not surprised as the service is brutal