Virgin Media Outage Report in Foyle Hill, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Foyle Hill, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Total Blackout | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@RazzaLLM @virginmedia It’s so incompetent it must be deliberate lad. Absolutely no desire to provide any sort of decent customer service at all.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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Donegal Based foodie
(@intofood777) reported
from
Strabane, Northern Ireland
@virginmedia It might be sorted. I hope it is. But u never know with @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daz
(@dazp1) reported
@virginmedia @Tyson_Fury @DerekWarChisora Absolutely shocking customer service. Who ever is reading this don’t use virgin media. Use sky 100x better
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Angus 🏴
(@aon_goose) reported
@virginmedia And for the millionth time, my complaint IS NOT ABOUT PACKAGE PRICES
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Raz
(@razul_ali_) reported
@virginmedia Virgin Media is the worst internet provider and customer service by a country mile. Granted they are the fasted but the amount of Mbps is irrelevant when you don’t have internet for nearly two days!!
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Alex
(@Mentasrose) reported
I'm not sure what we did to @virginmedia this time, but we've been cut off again with no reported area issues or faults in the hub 👌
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Amy Heppingstall
(@AmyHeppi) reported
@virginmedia 19 days of terrible wifi our new wifi hub is worse I can’t do zoom meetings as just keeps dropping out. Complaints department is no help you need to do something or I’m going to leave virgin media
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Img Share
(@KikCommunity) reported
@Virgin big virgin media outage in Surrey. Started yesterday afternoon with no broadband or TV services. Its the same today
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emma
(@ema_neale) reported
@virginmedia Still no service
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Grev Williams - Going to Mars
(@JusticeTrousers) reported
In passing, I strongly suggest that unless you plan on NEVER having any issues whatsoever with your interwebs you don't touch @virginmedia with a ****** stick. The way my pal, a paying customer, is being treated by them would make your eyes water. And they're far from alone.
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Img Share
(@KikCommunity) reported
@virginmedia big virgin outage in Surrey, started yesterday afternoon with no TV or broadband. Its still down today. What's happening
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Julian Eagles
(@julianeagles) reported
@DrHoenderkamp @virginmedia Sadly when the Virgin brand was applied to NTL they took over the same appalling customer service and have failed to get rid of the people who gave NTL such a bad rep.