Virgin Media Outage Report in Foyle Hill, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Foyle Hill, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
||
| Derry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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Donegal Based foodie
(@intofood777) reported
from
Strabane, Northern Ireland
@virginmedia It might be sorted. I hope it is. But u never know with @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Syrus ;; |||
(@BowTiesOnWynter) reported
******* virgin media. I made it my mission when I moved out to not use virgin media, but when I moved here, virgin media was the main one, and already had stuff setup in this house, so it was easier and we'd have better signal etc
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🗿
(@LILTJ3Y) reported
@virginmedia sort your **** WiFi out man second day in a row I’ve been disconnected
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Hugh Angseesing
(@HAngseesing) reported
@virginmedia I get no complaint showing ie your online submission system does not appear to work. It is regarding my price as my payment does not match my contract.
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Part Time Punter
(@PLBrael) reported
@virginmedia do you have an ETA for fixing the issues in the PA15 area? Our broadband and TV services have been out since 2pm yesterday.
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia hi, whilst on a call with your contact centre earlier today, I was told that the connect app might be useful for finding blind spots, but unfortunately when I go to it, it says it doesn't support my hub. You supplied my hub, so does this mean I'm due an upgrade?
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Itsumi Ya Know (FFXIV 6.1 WOOOOOOO)
(@Itsumi456) reported
@virginmedia My internet goes down as soon as the new cod launches!? Awful timing.
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EnergySavingLix
(@MrLix) reported
@virginmedia Still not working. I’ve booked an engineer for the earliest possible slot which is Tuesday. Says I might be charged £25 for the privilege lol. Great stuff cheers
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John Dowe
(@FishPi314) reported
Virgin Media ... what a joke !!! Two weeks of connection problems what a bunch of jokers Atlantic wnk taking over ... change the name everyone knows its Branson on his private island screwing it up!!! #virginmedia ... WORST BROADBAND EVER!!!!! USELESS #CRAPISP
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Stuart MacPherson
(@SupremeStu) reported
@virginmedia I have been waiting 11 weeks and called 8 times to get my password and security reset, you always tell me you will send me a letter which never arrives. The last time I called the customer service girl told me "to let bygones be bygones and let's move forward".
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KegMan/Kyle
(@Kegmanplays) reported
@ShogunAsh @virginmedia See if Zen operate in your area mate. I get gigabit for less than the £38 virgin are offering. No loss of service in the 4(?) Or so months of being with them and maintenance is emailed in advance and normally at unsociable hours when people are asleep.