Virgin Media Outage Report in Foyle Hill, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Foyle Hill, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
Total Blackout | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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sean duignan
(@dartduignan180) reported
from
Culmore, Northern Ireland
@virginmedia @O2 But not your customer service when it comes to cancelling an order
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Donegal Based foodie
(@intofood777) reported
from
Strabane, Northern Ireland
@virginmedia It might be sorted. I hope it is. But u never know with @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Apparently Covid means you’re limiting engineer visits where possible! So now I’m paying for services I can’t use, and nobody in your call centres will help at all.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@RazzaLLM @virginmedia It’s so incompetent it must be deliberate lad. Absolutely no desire to provide any sort of decent customer service at all.
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sean duignan
(@dartduignan180) reported
from
Culmore, Northern Ireland
@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@BBCWatchdog @virginmedia I have been waiting since Dec 20 to have my garden restored following unauthorised entry and damage. Now you have the audacity to have your henchmen (Moorecroft) send me a threatening email for not paying my bill. I AM NOT VM CUSTOMER!!!!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well done VM you actually got the Ext Team to contact me however I received two emails at the same time 1. saying my complaint had been received and 2. saying that they tried to contact me. I had no missed calls or emails. Some one is telling fibs.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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louis
(@louis_nicholl) reported
from
Derry, Northern Ireland
@virginmedia No internet for 2 days. Informed it was a signal issue and would be fixed 3 days ago. On the phone for hours and call ended on your side. Awful customer service and internet.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia So you are now suggesting that I make a complaint about a complaint I’ve already made in Dec 2020. Recently I have been accused by your contractor of being dishonest I certainly hope that he has proof of his allegation. @BBCWatchdog
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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odellykins 💀
(@odellykins) reported
@virginmedia what??? there isn't a local fault. the cable attached to my house is slightly corroded and possibly causing the issue...that is why the engineer was due out today which I did mention in my previous tweet. and yes i was given a fix time of this morning if the engineer came...
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Peter Fahy
(@peter1fahy) reported
My better half is currently on the phone trying to cancel our @virginmedia contract - think I might need to get her the brandy bottle !
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Jo1984
(@joanneLFC1984) reported
@virginmedia I been with Virgin for years and this was by the far worse offer I even been offered. Very rude service and waiting hours to chat to someone is disgraceful service. I than putting customer who have stay loyal to virgin as second rate is disgusting.
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buddha
(@P_Robo67) reported
@Mitz__P @virginmedia @O2 Just want you both to improve 5g service everywhere
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Shaws Vintage & Retro
(@adaml367) reported
Just a bit of advice - don't touch @virginmedia with a barge pole. To say their customer service is nonexistent is being kind. Total shambles!
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Paul B
(@brooktop68) reported
@virginmedia Any tips? There's nothing wrong consistently, so that's the problem. Install engineer said we might have to look at a mesh system. But we have new build houses with plasterboard walls and range falls off a cliff!
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Paul B
(@brooktop68) reported
@virginmedia @bridgetmck I use your service and so does my partner (different address). We both have the same issues. Last time we ran the automated test at hers it said there was a fault (light was yellow) & an engineer came out. When he did, he said there was nothing wrong!
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odellykins 💀
(@odellykins) reported
@virginmedia right, what about my issue though? i shouldn't have to make 14 calls over 6 days....
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Demon ©
(@DemonTraitor) reported
@Cambslive here's some news... @virginmedia internet down in Waterbeach 😑
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ishaaq
(@ishaaq43989070) reported
@virginmedia @virginmedia yep says everything is green and good.The wifi has been horrible since last week and unplayable.I bet these are one of these WiFi’s which are good at the beginning but gradually get worse till it stops working.Please I want an immediate fix I can’t take this anymore