Virgin Media Outage Report in Foyle Hill, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Foyle Hill, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Internet | |
| Derry |
Wi-fi | |
| Derry |
Total Blackout | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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Donegal Based foodie
(@intofood777) reported
from
Strabane, Northern Ireland
@virginmedia It might be sorted. I hope it is. But u never know with @virginmedia
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne Woodage
(@JoanneWoodage) reported
@virginmedia I urgently need to talk to someone about a vulnerable mobile customer who I support who has been left isolated and without a phone for weeks due to your appalling customer service and lack of regard for accessibility. Please dm me asap
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Captain Volte-Face
(@rupertpybus) reported
@MarkMartindale Trying to cancel my Virgin media account took Forensic accounting like skills - shameful from a tel/Digi business
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ben widdowson
(@benwiddowson) reported
Hi @virginmedia had 3 boxes downgraded to one upgraded back to 3. Previously done this and had the old boxes turned on. Now told I need new ones posted out and send these back. How can this be good for the environment? Can anyone help sort this?
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mark hothersall
(@markhothersall) reported
@virginmedia Yeah that would probably work if I was already a customer but as I said I am trying to become one. Fact is the house im Buying has virgin cable to it but current occupiers don't have virgin they have sky. I want to set up ready to move in but cannot seem to get help from you guys
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Sarah Ellis
(@SarahEl68069928) reported
@virginmedia The page you sent doesn’t work the link broken.Just think it’s disgusting phoning me all the time I didn’t give my phone number to be harassed
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Sarah Ellis
(@SarahEl68069928) reported
@virginmedia I have down this but takes 28 days so could still get the calls just think it’s terrible not even got virgin yet and getting non stop phone calls
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BetBlu rejoiner 💙
(@betblu3) reported
@joeflan93 @virginmedia It's stupid money. I'm paying £80 to VM with sports plus 200mb BB (a speed i never see). My neighbor is paying £30 TV pkg without sports, same BB speeds...go figure! 😒
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Emma Docherty
(@emdocherty1) reported
@virginmedia Yeah, virgin mobile. Oh I assumed as o2 was a mobile network I could use my mobile account with you and just it would be sufficient?
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Helen Edmondson
(@HelenEdmondo) reported
@virginmedia I still have an issue of my mobile cutting out. This is now over 3 weeks! Can this please be sorted. I'm paying for a service I'm not getting
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Sarah Ellis
(@SarahEl68069928) reported
@virginmedia Yes but not sure why that would help stop the calls