Virgin Media Outage Report in Foyle Hill, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Foyle Hill, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Total Blackout | |
| Derry |
Total Blackout | |
| Derry |
Wi-fi | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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Donegal Based foodie
(@intofood777) reported
from
Strabane, Northern Ireland
@virginmedia It might be sorted. I hope it is. But u never know with @virginmedia
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Pearson
(@Shiftysnaps) reported
@virginmedia I'll find out Tuesday , at least its the Grain installation outside that probably caused the outage but this has made my decision to switch far easier.
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Damian Boys 🔶🇺🇦🇬🇧
(@DamianBoys) reported
.@virginmedia Please stop sending@me threatening messages to return a hub I don’t have. I have spoken to your customer services 3 times who assured me this is taken care of - but today another email and text message.
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Jeff Pratley
(@Pratjeffley) reported
@virginmedia You sent me a Hub 5 to replace my Hub 3. It never worked. You keep asking for my Hub 3, which works, so I won’t be sending that back. I’m happy to return the Hub 5, but as I pointed out, despite requesting return labels, all you send me is reminders to return the kit.
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Hervé Gengler
(@HerveGengler) reported
I subscribed to @virginmedia broadband 2 month ago. Never got the Hub, paid 2 bills, talked with support 3 times, every time they said it'd be solved (it hasn't) and I have no way to track any progress. Worst client support service I've ever experienced (with @YodelOnline)
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Susan Dickinson
(@SusanDickinson5) reported
@virginmedia Where to start if I give you complaint number c-2001231922 Perhaps you could see if there is anything in the system. Otherwise it will be about 10 pages of what happened. It's still not clear and still not sorted
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Harry Ioakim
(@HarryIoakim) reported
@virginmedia I was advised to upgrade to 1Gb that that would sort all my problems. A new hub and 18month contract and continuous problems later it still doesnt work. Wngineer came and said hub4 no goood for ethernets. Even without ethernets it doesnt work
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Harry Ioakim
(@HarryIoakim) reported
@virginmedia 24th to attempt to fix it. If he cant fix it i have been told they will cancel my contract without early cancellation charges. Thats the only reason they are sending him as they are prepared to cancel but i'd have to pay. I've not received compensation for over 2 weeks no service
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
@virginmedia I spoke to team and they have no idea I don't have spending cap on my contract never have
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GMJ
(@gmj13_) reported
@virginmedia my parents have been left with no internet connection after the engineer got the wrong address! No compensation offered and they’ve been left out of pocket and very inconvenienced. Poor customer service
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Alan Gordon
(@alan_manu7) reported
@virginmedia I always check that but there’s never anything in the area when I check. I cause all devices connected to stop working as well