Virgin Media Outage Report in Foyle Hill, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Foyle Hill, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
||
| Derry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Issue is over my WiFi, had a look and everything seems to be ok using my post code on that link.
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Right I’ve just wasted another hour and a half waiting to speak to one of your agents and once again I’ve been fobbed off with the old line “I understand your grievance and I’ll look into it” if I’m to believe that there must be a lot of VM staff looking into my problem.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already went through this with your colleagues and I’m still no further forward despite promises of help.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Howes ʕ•ᴥ•ʔ ⓥ 🏴 🇫🇷 🏳️🌈 🏴
(@Chaeth) reported
@virginmedia good afternoon. I have tried to use your execrable excuse for a web site to order a new remote It continually tells me that the website is not working As you have no easy to find contact details on the site I have had to resort to talking to you here. Fix your site
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Kelly Cross
(@naughtsandcross) reported
@virginmedia I've just found out a neighbour received £45 credit as compensation for the same outage. How is this fair? Very poor customer service from Virgin.
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Graeme MacDuff
(@BudgieBhoy1888) reported
@virginmedia Thanks for your reply, I'm glad Cat5e is sufficient so I don't have to rewire. Just need to get to the bottom of the low speed issue. I'm on 350mbps and the max I get is 97mbps dropping to as low as 5mbps quite frequently.
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Claire Couperthwaite
(@coopzy12) reported
@virginmedia This is always happening and it always comes back no issues,I’m sorry but with just me in the home trying to work and keep getting WiFi going down is not acceptable for the prices you charge.
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Kelly Wallis
(@kellywallis) reported
@virginmedia If that's the only solution SG, please can you tell me which options to select as none seem relevant to our query?
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Julia Bough
(@Rudibble) reported
@virginmedia This is about initially resolving the problem. We need a working TiVo box.
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Jonny Curran
(@Joni_marling) reported
@Virginmedia down again, seriously can’t you get through a week without issues 🙄
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Cat Wheels Up ✈ 🎃🧣
(@CMCrazies) reported
Virgin media sucks! Gone to catch up on Manhunt on demand but episode 2 isnt there but 1,3 and 4 is 😒
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Michael Akuamoah
(@mikoake) reported
@sunraios @HyperopticCS Outages are always inconvenient. Especially with the amount of stuff we do online these days. Practically everything! I've been with HyperOptic for 2 years and this is only the second outage I have had. From what I hear about Virgin Media, outages are a weekly occurrence.
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Rand
(@Raz625772) reported
@virginmedia I’ve called over 100 times. They have absolutely no idea. That’s why I cam to you. 🙄 You can clearly not help at all either. Oh well