Virgin Media outages and service status in Foyle Hill, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Foyle Hill, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Foyle Hill, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Foyle Hill, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Community Discussion
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Virgin Media Issues Reports Near Foyle Hill, Northern Ireland
Latest outage, problems and issue reports in Foyle Hill and nearby locations:
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Sean Gibbons (@SeanGibbons_1) reported from Derry, Northern Ireland@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Once again trying to contact your customer service takes me 51 minutes then a further 14 minutes to be given the same excuse/response/answer again.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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Donegal Based foodie (@intofood777) reported from Strabane, Northern Ireland@virginmedia It might be sorted. I hope it is. But u never know with @virginmedia
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Well done VM you actually got the Ext Team to contact me however I received two emails at the same time 1. saying my complaint had been received and 2. saying that they tried to contact me. I had no missed calls or emails. Some one is telling fibs.
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Karl (@karldbradley) reported from Derry, Northern Ireland@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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darren connor (@conzo73) reported from Greysteel, Northern Ireland@virginmedia spent the last hour on the phone, most of it on hold about a mess of your making. Still on hold. Shocking customer service.
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David Gallagher (@davy_gallagher) reported from Derry, Northern Ireland@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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Jason McIntosh (@JasonMcIntosh88) reported from Derry, Northern Ireland@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia So you are now suggesting that I make a complaint about a complaint I’ve already made in Dec 2020. Recently I have been accused by your contractor of being dishonest I certainly hope that he has proof of his allegation. @BBCWatchdog
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I’ve already went through this with your colleagues and I’m still no further forward despite promises of help.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland@virginmedia internet down and poor for days now
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Karl (@karldbradley) reported from Derry, Northern Ireland@virginmedia Issue is over my WiFi, had a look and everything seems to be ok using my post code on that link.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Coffinsandme 击🦇🐀 (@mandychoccy) reported2. @virginmedia The app keeps saying intermittent signal please wait while we look into it. You can't book anyone or talk to anyone. Fed up with constant poor TV service.
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BH (@Welshyyyyy) reported@keithapearson @virginmedia Couldn't agree more, awful company to deal with
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Gadge (@gadgetweetin) reported@virginmedia last month I called up to specifically cancel my TV/BB/Phone contract which ends on 5th May, before the price triples. I started a new BB only contact. This morning I am infuriated to see my bundle has not been cancelled at all & I have been charged for it😡😡
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mancs boi (@DjmarkieT) reported@ndbchnn @virginmedia ive had no internet in M3 since friday at 2pm service checker says it will be fixed by 4pm on the 20th absolute joke!
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JJ (@johnjoeoregan) reported from Manchester, England@stetopping Remember you did the piece late last year about Virgin Media Broadband being out for a day? It's now been down for six days in some parts of Manchester. Six full days and not a word from the company except automated messages.
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Martinayres65@outloo (@Martinayres65o1) reported@virginmedia You passed me on to your customer service team. They arranged for a manager to ring me yesterday at 3:00pm who failed to do so
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entrustTMF (@entrustTMF) reported@BertySi @virginmedia That's a flat no from @virginmedia on the MiFi with credit suggestion. Question is, are they prepared to do anything to help or assist seriously inconvenienced and frustrated customers?
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entrustTMF (@entrustTMF) reported@virginmedia broadband outage keeps on getting worse and worse😡 After 2 days of rolling updates for the fix getting prolonged and an assurance it would be fixed by 5.30PM YESTERDAY from their helpline, they updated to 1.30 today. Now a message to say 1 PM on 29/4🤬 Unacceptable
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russell elphick (@saabturbocab) reported@virginmedia The team were awful, offered£25 and you took £900 over 4 months. Shameful.
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🇬🇧 Rioja😺Chianti😽 Dracula🐱Chablis🌈 (@M1Rioja) reported@virginmedia (p2) He signed me up. Two days later I went into your O2 Store to cancel the phone part, took an hour, yet you still took £18.70 from my account and only refunded £17.40. I still haven't had a cancellation email for a broadband I did not take up. Fraudulent Underhand