Virgin Media outages and service status in Derry, Northern Ireland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Derry, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- The most recent signal from this area was received Jun 15, 9:02 PM GMT+1.
- Wi-fi (100%)
The latest reports from users having issues in Derry come from postal codes BT48 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Derry, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Derry, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry
|
Wi-fi | 1 day ago |
Community Discussion
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Virgin Media Issues Reports Near Derry, Northern Ireland
Latest outage, problems and issue reports in Derry and nearby locations:
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia So you are now suggesting that I make a complaint about a complaint I’ve already made in Dec 2020. Recently I have been accused by your contractor of being dishonest I certainly hope that he has proof of his allegation. @BBCWatchdog
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David Gallagher (@davy_gallagher) reported from Derry, Northern Ireland@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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Jason McIntosh (@JasonMcIntosh88) reported from Derry, Northern Ireland@RazzaLLM @virginmedia It’s so incompetent it must be deliberate lad. Absolutely no desire to provide any sort of decent customer service at all.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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darren connor (@conzo73) reported from Greysteel, Northern Ireland@virginmedia spent the last hour on the phone, most of it on hold about a mess of your making. Still on hold. Shocking customer service.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland@virginmedia how do I cancel racing tv
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Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland@virginmedia internet down and poor for days now
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Well done VM you actually got the Ext Team to contact me however I received two emails at the same time 1. saying my complaint had been received and 2. saying that they tried to contact me. I had no missed calls or emails. Some one is telling fibs.
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Formal complaint made. I must express my dissatisfaction with VM customer service.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Once again trying to contact your customer service takes me 51 minutes then a further 14 minutes to be given the same excuse/response/answer again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AlanCarey (@atcdecorating20) reportedJust paid again through @dazn and working fine so it’s a @virginmedia issue
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Darren Coomer (@coomerdarren) reported@virginmedia Why ? I've resolved the issue I had myself O2 have been absolutely useless & now you want to help please don't reply to this.
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Lynne (@lynne_thomson2) reported@PaulMcDade7 @virginmedia Seems like the whole of Clackmannanshire is down
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Rosie (@RosieLastOf6) reported@virginmedia virgin media app says service ok but still not showing tv. What’s wrong?
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chantelle ❤️🔥⸆⸉ (@ttpdchantelle) reported@virginmedia almost 15 mins now surely you’re ***************? fix the dazn stream ffs!
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Ed61 (@Ed6114) reported@virginmedia it’s even worse, after binning watching on 360 as it’s beyond rubbish, tried to control via my phone but then wouldn’t let me back in on the so called 360 control and now the volume is all over the place. Such a **** service
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Liz Common (@lizziecom) reported@virginmedia Awful company. I'm leaving as soon as my contract is up.
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Ed61 (@Ed6114) reported@virginmedia and now the screen has locked up and won’t do anything. I want to cancel my contract and go to SKY, but also want to speak to a person in the UK while doing so, no disrespect to anywhere else
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Garry Walker (@GarryWalker) reportedToday I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.
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Danny Morris (@danny_9_morris) reported@virginmedia your internet is a joke, for the past 2 days I’ve had intermittent internet where it drops out for no apparent reason. It’s effected me working from home & tonight has mean I’ve missed 3 goals in the France c Senegal game. Your app says no issues but clearly there is