Virgin Media Outage Report in Culmore, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Culmore, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Culmore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 30: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Culmore, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
TV | |
| Derry |
Wi-fi | |
| Derry |
Internet | |
| Derry |
||
| Derry |
Total Blackout | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Culmore, Northern Ireland
Latest outage, problems and issue reports in Culmore and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HoggGoblin
(@HoggGoblin) reported
@virginmedia @Mandyped1007 Sorry to hijack your conversation but assume my issue in BR3 is the same. Fault reference number 7065282. Ongoing for weeks and services now essentially unusable. Only option to WFH tomorrow is to hotspot my phone.
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Topic Thunder
(@Welly1906) reported
@virginmedia Also your apps that you ask me to download to tell me if everything is working is misleading as I can be having a nightmare day with my WiFi yet I’m being told good service and there hasn’t been no mention of an outage?? So please how will you make this right?
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Susan - Back it up 🤚🏼Wear a mask 😷
(@susanwfd) reported
@Liam_Geraghty @virginmedia Same issue here in Waterford - just sent a tweet about the same thing.
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Topic Thunder
(@Welly1906) reported
@virginmedia The worse thing is you lied to me and others for months before you finally admitted it when you ran out of excuses. There has been no notification or updates you expect me to ring a premium rate number to be told I’m still paying for a service I’m not getting
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Marian Child
(@mchild287) reported
I can't make a virgin media engineer appointment for a very faulty broadband cover< I pay for. It has been faulty since before Xmas. I keep being told to reboot, which i have done so many times. Please help
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Topic Thunder
(@Welly1906) reported
@virginmedia The thing that concerns me is I don’t believe there’s an outage or that engineers are in the area working around the clock since May. This is the service and the deadline will keep being moved like it is every month so your basically off your customers
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Nineteen79
(@Nineteen791) reported
@virginmedia But I just logged my complaint with you here. So can you please help me. And saying 'frustration and inconvenience' is patronising. I have real anxiety and my family real distress from all this
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Ian Jones
(@ianjones1981) reported
Well after 14 loyal yrs as a customer @virginmedia you have well & truly lost any respect of mine! Not the way to do business! Hung up on, manager refused to take call or discuss. Only called to change address, @Virgin can't supply that area we therefore pay them £240!
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Cryptolution
(@Cryptolution_) reported
@virginmedia Service is back now, it was down for over an hour for me and my mates that are on virgin media. A debrief of the fault would be nice....
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James Harrison
(@JNH77) reported
@virginmedia I “upgraded” my broadband with you at the start of December. Are you suggesting there has been a local broadband issue for 4 months? I suspect you’d have heard about that by now.