Virgin Media Outage Report in Culmore, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Culmore, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Culmore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Culmore, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Internet | |
| Derry |
||
| Derry |
Internet | |
| Derry |
Wi-fi | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Culmore, Northern Ireland
Latest outage, problems and issue reports in Culmore and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Issue is over my WiFi, had a look and everything seems to be ok using my post code on that link.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Formal complaint made. I must express my dissatisfaction with VM customer service.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already went through this with your colleagues and I’m still no further forward despite promises of help.
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Right I’ve just wasted another hour and a half waiting to speak to one of your agents and once again I’ve been fobbed off with the old line “I understand your grievance and I’ll look into it” if I’m to believe that there must be a lot of VM staff looking into my problem.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C Tan
(@IamCeTan) reported
@virginmedia Don't touch Virgin Media. The poor service is just nasty. Cancel it within 14 day cooling off period, but it kept on billing me. Formal complaint gets ignored and sitting it out before going to Ombudsman, which will then take another few months. My credit file would be impaired.
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C Tan
(@IamCeTan) reported
@netsmith @O2 @virginmedia Virgin Media service is nasty. I cancelled an order by email within 14 day cooling off period, but it kept on billing me despite my repeated efforts. Never touch Virgin Media.
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moocaz
(@moo_caz) reported
@finnyilya @virginmedia Complaints to @virginmedia for doing this to us all.... not fair we need our finny fix
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C Tan
(@IamCeTan) reported
@virginmedia I was billed £40 for nothing despite the contract was cancelled. It is ongoing with my complaint outstanding.
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Nick Bailey
(@nickbinessex) reported
@virginmedia Issues are with 2 services, both regarded as “updates” 1, I can no longer use, 2, not providing the service I pay for. Call Center just give scripted comments with no solution and then refuse to context me to a manager with even more scripted excuses
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Mathew Adam Purvis
(@mathewpurvis) reported
@virginmedia I simply asked why the Yodel issues weren't communicated to me by yourselves, it was simple enough to find out what was going on but had I not called this morning my last communication was a text telling me I would receive my order yesterday.
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Paul Thomas
(@Dr_Paul_Thomas) reported
@virginmedia please can you sort out your internet issues in London N8 - this has been going on for hours now.
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katie.
(@helloimKatieJo) reported
@virginmedia Now via twitter and WhatsApp this morning. No one seems to have an answer. Just cancel the account. That's it.
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Gerald
(@late4ausername) reported
@virginmedia Hi, I want to cancel my broadband service which does not work and you have not be able to fix, but it is impossible to get through to you because you keep me on hold for 30 mins then cut me off. Can someone contact me please?
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Nick Bailey
(@nickbinessex) reported
Well @virginmedia that was absolutely DISGUSTING service, leaving me with on hold for over an hour, cutting me off when you eventually answer and then doing it again!! Really gone down hill these last few years