Virgin Media

Virgin Media Outage Report in Culmore, Northern Ireland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Culmore, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Culmore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Culmore, Northern Ireland 12/18/2025 22:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Culmore, Northern Ireland

Latest outage, problems and issue reports in Culmore and nearby locations:

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.

  • lordflamegx Blake McCarthy (@lordflamegx) reported from Derry, Northern Ireland

    @virginmedia is there a current outage going in NI? Lost our connection atm

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.

  • jennysinead Jenny (@jennysinead) reported from Derry, Northern Ireland

    @virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Derry, Northern Ireland

    @virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.

  • jennysinead Jenny (@jennysinead) reported from Derry, Northern Ireland

    I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.

  • SeanGibbons_1 Sean Gibbons (@SeanGibbons_1) reported from Derry, Northern Ireland

    @TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.

  • tobconnell Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland

    @virginmedia internet down and poor for days now

  • jennysinead Jenny (@jennysinead) reported from Derry, Northern Ireland

    I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄

  • tobconnell Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland

    @virginmedia how do I cancel racing tv

  • daly_manus Manus Daly (@daly_manus) reported from Foyle Hill, Northern Ireland

    @queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • moleseymummy Amanda McLoughlin (@moleseymummy) reported

    How am I supposed to communicate with @virginmedia ? The WhatsApp messages just keep transferring me back and forward to different departments. The phone operators transfer me and then cut me off. No answer to emails or complaints! SHOCKING Customer Service! #rant

  • DavidWa00648487 David Walker (@DavidWa00648487) reported

    @virginmedia @ciaranharkin I've been waiting on the phone now for over an hour, typical disgusting service from virgin. Can't be bothered with their customers.

  • ElliotRudd ♍︎ (@ElliotRudd) reported

    @virginmedia it’s impossible to get through to a human on your customer service line! Ordered a broadband package over a week ago and still have not received it. Please advise.

  • joellhobson 🤔🤓joel👌😝 (@joellhobson) reported

    @virginmedia I’m just trying to cancel my old contract.

  • simonturt Simon Turtington (@simonturt) reported

    @virginmedia, without shadow of a doubt, the most shambolic, woeful, inept customer service you could ever have the misfortune of enduring. I would elaborate further here but I would very quickly run out of characters. So I will sit patiently for today, but tomorrow - 💥 💥 boom

  • ciaranharkin 🌈ᥴⅈꪖ𝕣áꪀ🌈 (@ciaranharkin) reported

    @virginmedia Hey it just says about the DVR and not to turn it off and it will take 3hrs for it to fix itself it still hasn't doesn't that! It's affecting our fire stick aswell

  • knoxycube Peter Knox (@knoxycube) reported

    @virginmedia Still down 🙈🙈

  • Goonersmartin01 Arsenalsteve (@Goonersmartin01) reported

    Hay @virginmedia #virginmedia I upgraded my service on Thursday and told my new hub would be here Monday. It’s now Tuesday and 2 days wasted waiting . #yodel @YodelOnline why is your service so poor?

  • kerryberry82 Kerry (@kerryberry82) reported

    @virginmedia been having so much issue with my phone, Dropping calls, Internet for over a month now, Its got much worse in the last 7 days. Used to be always connected.Restarting my phone or putting into airplane mode & off again. Service status says fine. Serbice as got so bad.

  • ToffeeScot Robbie (@ToffeeScot) reported

    @virginmedia my box isn’t working. Constant green flashing lights and can’t connect to the internet. Tried a reset and still nothing. Issue?