Virgin Media

Virgin Media Outage Report in Culmore, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Culmore, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Culmore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Culmore, Northern Ireland 12/11/2024 18:40

December 11: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Culmore, Northern Ireland

The most recent Virgin Media outage reports came from the following cities: Derry.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerry Internet
United KingdomDerry E-mail
United KingdomDerry Internet
United KingdomDerry Wi-fi
United KingdomDerry Internet
United KingdomDerry TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Culmore, Northern Ireland

Latest outage, problems and issue reports in Culmore and nearby locations:

  • jennysinead Jenny (@jennysinead) reported from Derry, Northern Ireland

    @virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.

  • jennysinead Jenny (@jennysinead) reported from Derry, Northern Ireland

    I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.

  • jennysinead Jenny (@jennysinead) reported from Derry, Northern Ireland

    I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄

  • tobconnell Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland

    @virginmedia internet down and poor for days now

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.

  • SeanGibbons_1 Sean Gibbons (@SeanGibbons_1) reported from Derry, Northern Ireland

    @TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.

  • lordflamegx Blake McCarthy (@lordflamegx) reported from Derry, Northern Ireland

    @virginmedia is there a current outage going in NI? Lost our connection atm

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?

  • tobconnell Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland

    @virginmedia how do I cancel racing tv

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Derry, Northern Ireland

    @virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.

  • daly_manus Manus Daly (@daly_manus) reported from Foyle Hill, Northern Ireland

    @queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade

  • davy_gallagher David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland

    @virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JamieMMilne Jamie Milne (@JamieMMilne) reported

    @virginmedia The Virgin TV Go app is streaming channels fine but any of the Sky Sports channels that take you to the Sky site to login doesn't let you login in due to the page timed out session expired error that appears.

  • invalid__art Mary is going to wear a mask 5eva (@invalid__art) reported

    @virginmedia are such scum bags man 😞 I had to get passed from pilar to post all afternoon yesterday only for them to tell me that no managers were available to help me and that I’d get a callback within 3 days. They called for ONE RING today then hung up.

  • canviseffects Chris Nichols (@canviseffects) reported

    @virginmedia please activate my SIM card. I’d call you to sort it but I don’t have signal so I !

  • DestinyRoja Destiny La Roja 💖 (she/they) (@DestinyRoja) reported

    @virginmedia It says to email post or phone to raise a complaint. I’ve already complained on the phone.

  • timthespark tim paver (@timthespark) reported

    @virginmedia and so it continues I get a hub 3 and the signal around my home is worse than my old hub. I request boosters to be told I have to pay for them. Surely this is joke I need boosters because the kit I already pay for sent by you is not up to standard

  • broosybonus2 bruce macfarlame (@broosybonus2) reported

    @eridukid @IanDunt Yip virgin fastest and probably most reliable too ..... its only their customer service @virginmedia let's itself down ...

  • lvn5e LVN (@lvn5e) reported

    @virginmedia This has been going on for a year. Wired and wireless. Connection within the house has been checked multiple times. No problems within the house.

  • EugeneDH_Bass Eugene Dillon-Hooper (@EugeneDH_Bass) reported

    @virginmedia awful customer service received. Called 5times given differing info every time. We're now left without internet, without apology and no compensation for the incompetence. We are unable to cancel without being charged, and it's your issue. Really terrible experience.

  • Hosterio Mary Pasquale (@Hosterio) reported

    @virginmedia Just the bottom one - is that right? No Wi-Fi light? It might be working now but the TiVo box is advising it’s a weak signal even though it’s plugged in with an Ethernet cable.

  • sharlotte1924 sharlotte1924 (@sharlotte1924) reported

    @virginmedia I cancelled the same day I signed up for the service as I changed my mind therefore have no service but am being told I will be charged!!