Virgin Media Outage Report in Culmore, Northern Ireland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Culmore, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Culmore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Culmore, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Total Blackout | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Culmore, Northern Ireland
Latest outage, problems and issue reports in Culmore and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Duffin
(@KarenDuffin3) reported
@virginmedia When we were connected we were connected to a standard line and promised that we’d be connected to fibre but it never happened. This was in July 2019! I’ve been trying to resolve it since then. Now I’ve been contacted about a further price increase to £47 per month for standard..
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Martyn Ryder
(@Ryder227) reported
@virginmedia your customer service is a joke! Have spent 5 hours today trying to get my service sorted after a home move. Spent 1hr 10mins on hold spoke to an agent and drop the call whilst transferring
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Alex Evans
(@Jabz_AE) reported
@virginmedia my girlfriends sim has stopped working. NO SIM error all the time. My sim works in her phone. Her sim doesn’t work in mine so definitely the sim. What can I do to fix or get a replacement? Thanks.
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Nikki #Chefrecruiter
(@Nikkihayward1) reported
@virginmedia My elderly aunt and uncle can’t get through on phone, are not capable of using online service, and can’t get there issue resolved !
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Gemma
(@twirlyswirl79) reported
@virginmedia Yes I have done that. Very unhelpful. Still waiting for a response from this morning. Now on a call to you as you have billed me incorrectly. Pathetic service
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Xandru
(@XandruADC) reported
A little bit yikes that my internet is @virginmedia and you never know when you get a random DC(which is pretty often) that will **** up your whole game and stream :)
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Danny Shaw
(@dannyshaw1210) reported
@virginmedia i did but the chat cut short and well now i have been waiting for the best part of 3 hours to get the rest of my issue resolved
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InsaneStreamin - Asylum Community Founder
(@Insanestreamin) reported
@virginmedia can you not leave feedback and review about this joke of a company. If anyone is looking for virgin please don't sign up to them they take your money mess you around and then force you in to a 18 month contract because there service is better than BT or Sky
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Simon Pope
(@popey7723) reported
@virginmedia on hold for an hour so far & it’s the 3rd time I have tried to ring tonight. Want to cancel my recent order as the wires are too big to go under the laminate floor! Last person said I didn’t need to go back on hold but guess what I AM ON HOLD
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Ashley A
(@aakeroyd) reported
@virginmedia @virginmedia nobody ever got back to me on your text chat service. It’s sausage response in 4 hours, it’s now been 2 days. I have been trying to sort this out since March. Just not good enough