Virgin Media Outage Report in Culmore, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Culmore, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Culmore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Culmore, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Wi-fi | |
| Derry |
TV | |
| Derry |
Internet | |
| Derry |
TV | |
| Derry |
||
| Derry |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Culmore, Northern Ireland
Latest outage, problems and issue reports in Culmore and nearby locations:
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again trying to contact your customer service takes me 51 minutes then a further 14 minutes to be given the same excuse/response/answer again.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Issue is over my WiFi, had a look and everything seems to be ok using my post code on that link.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again your customer service has exceeded my expectations...no that’s actually false information just like what I received from your CS agent yesterday. This evening I spent 46 mins waiting to speak to an agent only to have my call terminated with no explanation
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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Karl
(@karldbradley) reported
from
Derry, Northern Ireland
@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@DMFotoNI @virginmedia The reason I ask is I changed completely to VM about a year ago and I find it good with two exceptions 1. Mobile coverage is poor. I’ve just changed to Sky which piggybacks the O2 network. 2. If you have an issue VM customer service is diabolical.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Right I’ve just wasted another hour and a half waiting to speak to one of your agents and once again I’ve been fobbed off with the old line “I understand your grievance and I’ll look into it” if I’m to believe that there must be a lot of VM staff looking into my problem.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already went through this with your colleagues and I’m still no further forward despite promises of help.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Formal complaint made. I must express my dissatisfaction with VM customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Murray
(@Uberkev) reported
@virginmedia Why do you make it so difficult to contact you? I'm having an issue with my online account not showing my current package but all it does is send me in circles. Also, your telephone number isn't working so that helps.
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Sav
(@asaville1988) reported
@virginmedia Tried that, and the issue still persists
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shaar
(@earthtoshaar) reported
@virginmedia Your live chat is unanswered for two days and your phone service is a shambles. I need to get In touch
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poor kay ?
(@banemarlo) reported
@virginmedia the 0345 454 1111 does not seem to work, i’m urgently trying get in touch with your support team
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Aaron Yongblah
(@yongblah) reported
@virginmedia Called your service that checks the status in the area you are based, they confirmed it would be up yesterday by 2pm. Checking today and its still down ? Would be nice to have an update of when it will be sorted please ?
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zeena
(@jouskaneurons) reported
@virginmedia .@virginmedia are a bunch of greedy cheats who have caused me to lose out on 2 days of my salary and are offering a meagre *£4 a day* in exchange for their non existent service. Not only that, but I've struggled with a broadband that partially works throughout Dec & Jan. Shameful
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bossini
(@jmallugs) reported
@virginmedia you’re constantly engaged and the website won’t recognise any of my details or recovery info to access my account : how can you help me
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Chris hesketh
(@cwis75) reported
@virginmedia since when did a global pandemic excuse poor customer service. Cant get through on your phone lines and being waiting 40mins on your live chat . Any chance i can get to talk to someone 🙄
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Richard Newman
(@RD_Newman) reported
@virginmedia No - is there issues - it’s just gone again
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Elizabeth
(@floatingaloft) reported
@queenchristina_ @virginmedia Ok. Try their text service 07533051809 . I went on to their community forum to complain I couldn't get through. Gave me this no. My contract now remains the same no increases for 6 months.if txt no now doesn't connect go to the forum. Good luck.