Virgin Media Outage Report in Greysteel, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greysteel, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greysteel and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Greysteel, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry |
Internet | |
| Derry |
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| Derry |
Internet | |
| Derry |
Wi-fi | |
| Derry |
Internet | |
| Derry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Greysteel, Northern Ireland
Latest outage, problems and issue reports in Greysteel and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Apparently Covid means you’re limiting engineer visits where possible! So now I’m paying for services I can’t use, and nobody in your call centres will help at all.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@virginmedia Nope, apparently there’s nothing any of the eight of your colleagues can do. I’ve been advised I should phone the engineer who did the original installation directly to see if he can help. Sounds ridiculous, right...?!
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher
(@davy_gallagher) reported
from
Derry, Northern Ireland
@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@BBCWatchdog @virginmedia I have been waiting since Dec 20 to have my garden restored following unauthorised entry and damage. Now you have the audacity to have your henchmen (Moorecroft) send me a threatening email for not paying my bill. I AM NOT VM CUSTOMER!!!!
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Manus Daly
(@daly_manus) reported
from
Foyle Hill, Northern Ireland
@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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sean duignan
(@dartduignan180) reported
from
Culmore, Northern Ireland
@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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sean duignan
(@dartduignan180) reported
from
Culmore, Northern Ireland
@virginmedia @O2 But not your customer service when it comes to cancelling an order
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Jason McIntosh
(@JasonMcIntosh88) reported
from
Derry, Northern Ireland
@RazzaLLM @virginmedia It’s so incompetent it must be deliberate lad. Absolutely no desire to provide any sort of decent customer service at all.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HamishKrajewski
(@HamishKrajewski) reported
@virginmedia I can text and call but only on WiFi, keeps saying no service.
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Pregnant Massage
(@pregnantmassage) reported
@virginmedia No thanks I’m working. Trying to make up the money I lost today. As I said terrible customer care. I’m looking into alternatives
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Chantelle Newton
(@chantelle_ukccf) reported
@virginmedia - please review your ‘system generated’ emails. I got an email confirming an order has been despatched. I panicked thinking someone is using my details fraudulently & end up spending 30mins on the phone 😡 if you are merging your network with O2, tell your customers
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Gavin Wilson
(@GavinWilson72) reported
@virginmedia when I go to make a payment on the app, the app is shutting down.
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Pregnant Massage
(@pregnantmassage) reported
Absolutely appalling service & customer care from @virginmedia ! No internet since 5Th Sept. Engineer call booked for today 8-12. No one turned up. 90 mins on the phone to customer care- who didn’t know what was going on & couldn’t put me through to anyone who did then cut me off
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Ian Molyneaux
(@i_molyneaux) reported
@virginmedia @virginmedia yes an automated line stating there is a fault is really helpful when I'm paying for a service that's broken everyday
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Astor Tate
(@astortate) reported
@virginmedia My neighbor has the same issues. It might be a connection outside the house. Certainly not from the internal wires.
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Jessica booth
(@Jssyangel) reported
Just paid £80 to @virginmedia jua for internet, yet again it’s gone down so no WiFi. Took 2 months to get my internet switched to new address , charged £20. my partner got it working in the end, not them so why was I charged £20? Rang repeatedly, every agent hung up on us.
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Sonny G 🎙
(@Sonny_Club) reported
@virginmedia It isn’t basically, I’m having to work off mobile data. Speed test seems to think I’m getting over 300mps download & upload of 0.03 which is hilariously bad but when you try and use the internet it doesn’t work. A colleague who lives not far from me has been having issues too.
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Mydogsteppedonabee
(@PeekFam) reported
@virginmedia Your taking the mick trying work from home no Internet wtf why you doing updates in the middle of the day I'm fuming got customers deal with.