Virgin Media outages and service status in Greysteel, Northern Ireland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Greysteel, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- The most recent signal from this area was received Jun 15, 9:02 PM GMT+1.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Greysteel, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greysteel, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Greysteel, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry
|
Wi-fi | 1 day ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Greysteel, Northern Ireland
Latest outage, problems and issue reports in Greysteel and nearby locations:
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Karl (@karldbradley) reported from Derry, Northern Ireland@virginmedia Issue is over my WiFi, had a look and everything seems to be ok using my post code on that link.
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Kevin Harley (@Kevin__Harley) reported from Culmore, Northern Ireland@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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Jason McIntosh (@JasonMcIntosh88) reported from Derry, Northern Ireland@virginmedia Apparently Covid means you’re limiting engineer visits where possible! So now I’m paying for services I can’t use, and nobody in your call centres will help at all.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Firstly I noticed you removed @BBCWatchdog from your reply. My initial request was 2/12/20, this was followed up by several messages, my complaint was made on 7/1/21 and the reply stated it would be addressed within 28 days. During this time I sent 2 reminder emails.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Formal complaint made. I must express my dissatisfaction with VM customer service.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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Terence O'Brien (@tobconnell) reported from Culmore, Northern Ireland@virginmedia how do I cancel racing tv
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darren connor (@conzo73) reported from Greysteel, Northern Ireland@virginmedia spent the last hour on the phone, most of it on hold about a mess of your making. Still on hold. Shocking customer service.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia So you are now suggesting that I make a complaint about a complaint I’ve already made in Dec 2020. Recently I have been accused by your contractor of being dishonest I certainly hope that he has proof of his allegation. @BBCWatchdog
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia @O2 But not your customer service when it comes to cancelling an order
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Sean Gibbons (@SeanGibbons_1) reported from Derry, Northern Ireland@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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Karl (@karldbradley) reported from Derry, Northern Ireland@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Amir Hamid (@DrAmirHamid) reported@virginmedia No it hasn't and its really poor
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welshcake74 (@Welshcake74) reported@virginmedia Yes. It was the bereavement team that have the most awful and length process. So I’m doing it online. But I still had to wait on the phone and have the cancellation of contract spiel even though we aren’t cancelling. Just a poor process and no consideration for the customer
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Serenity Solo Studios (@SerenitySoloDev) reportedVirgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.
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Fayez Ahmed (@Fahmed911) reported@virginmedia paying soo much for this and still out in PR1 region of Preston. Been off all Sunday and now today awful service and not worth it. Defo need to move away #virginmedia #broadband #shocking
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Darren Hayes (@darrenhayes1973) reported@virginmedia Disgrace of a company never been spoken to as rudely as I have been tonight by one of the call centres based oversees. 20 calls in less than 7 days and then rude to me because he did not get the answers he wanted!! Sort it out!!
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Nath___O (@NOliver11) reported@virginmedia terrible service as usual! I expect a full refund of the boxing no stream for the past 15 minutes and counting!
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Karen Rodger (@Fletchers_Mama) reported@virginmedia It was both. It has happened twice in 2 consecutive mths, both times locked for 2wks. Currently unlocked but never been explained why it how to prevent
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Margaret (@scripture36) reported@virginmedia @CLangley16 Any chance you could just help disabled users revert to previous software as they can’t use this 360 shite?
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Duncan P⭐️⭐️ (@duncanpemberton) reported@virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan
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MrsHoustie🏴 (@Houstie1886) reported@virginmedia Any idea when internet will be back up and running in ML1? Service status says no issues. Helpline says working on it. Had no internet since yesterday. Thanks.