Virgin Media outages and service status in Greysteel, Northern Ireland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Greysteel, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- The most recent signal from this area was received Jun 15, 9:02 PM GMT+1.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Greysteel, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greysteel, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Greysteel, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
| City | Problem Type | Report Time |
|---|---|---|
 Derry
|
Wi-fi | 1 day ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Greysteel, Northern Ireland
Latest outage, problems and issue reports in Greysteel and nearby locations:
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Karl (@karldbradley) reported from Derry, Northern Ireland@virginmedia Internet speed has been terrible for over a week, to the point I have to use my 4G at home. Have had constant problems with it since sign up.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Again you have omitted @BBCWatchdog. I’ve been told that VM CS don’t have an email which I find unbelievable.... anyhow the Executive Team do and this is the ref C-07012136 I received from them. I have also completed the online complaint form.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@BBCWatchdog @virginmedia I have been waiting since Dec 20 to have my garden restored following unauthorised entry and damage. Now you have the audacity to have your henchmen (Moorecroft) send me a threatening email for not paying my bill. I AM NOT VM CUSTOMER!!!!
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Right I’ve just wasted another hour and a half waiting to speak to one of your agents and once again I’ve been fobbed off with the old line “I understand your grievance and I’ll look into it” if I’m to believe that there must be a lot of VM staff looking into my problem.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@DMFotoNI @virginmedia The reason I ask is I changed completely to VM about a year ago and I find it good with two exceptions 1. Mobile coverage is poor. I’ve just changed to Sky which piggybacks the O2 network. 2. If you have an issue VM customer service is diabolical.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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Jenny (@jennysinead) reported from Derry, Northern IrelandI just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Once again your customer service has exceeded my expectations...no that’s actually false information just like what I received from your CS agent yesterday. This evening I spent 46 mins waiting to speak to an agent only to have my call terminated with no explanation
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Well what can I say, the level of customer service from VM has once again excelled all expectations but I would be telling lies just like VM do. Despite numerous verbal and written promises you have failed to resolve the issue.
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David Gallagher (@davy_gallagher) reported from Derry, Northern Ireland@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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Sean Gibbons (@SeanGibbons_1) reported from Derry, Northern Ireland@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia @O2 But not your customer service when it comes to cancelling an order
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog Well done VM you actually got the Ext Team to contact me however I received two emails at the same time 1. saying my complaint had been received and 2. saying that they tried to contact me. I had no missed calls or emails. Some one is telling fibs.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte 🦄🧚♀️ (@char_bone) reported@DiBrander We left Virgin Media because they were awful at fixing issues. We had a fault go on for over a month but no compensation because you have to have full service loss. It was over £90 a month too.
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David McQuillan (@DavMcQ84) reported@virginmedia It’s been 66 days, 4 lengthy phone calls and a few hours of repeatedly trying to explain to your poorly trained call centre team that my ‘myvirginmedia’ account has been locked and still no solution despite repeated promises it would be. It is absolutely pathetic.
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Corrina (@Corrinaaaaaaaa_) reported@virginmedia @RobNoonan007 It has stopped for everyone Virgin. This isn’t a localised issue!
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Louise Ford (@pixiepoppett) reported@virginmedia Still no solution and fix times just being moved all day. Ur customer services was of no help. Will be leaving at first opportunity.
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Entanglement (@BellJohnStewart) reported@VMSportIE Who ******** is Tim Clancy? Some randomer off the street? Is Virgin Media Sport run by Sinn Fein?
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Harry Monk (@HarryMonk69535) reported@virginmedia what’s happened to the app ffs can’t sign in
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Dr Amir Hamid (@DrAmirHamid) reported@virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor
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Susan Chew (@SusanChew5) reported@gloucesterglass @virginmedia They are possibly the worst company ever, still no engineer a week later, and one of us works from home. You will definitely find better, you can't get any worse.
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Bec (@LeB00) reported@virginmedia An engineer was booked to attend today and yet again they have not turned up. This is the 6th appointment where no engineer has turned up. A complaint was raised on the 7th Jun and still hasn’t beeen acknowledged within the 48hrs inline with your own policy.
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Adam (@FIWCHAMP09) reported@virginmedia Reset the router 50 times your service is crap