Virgin Media outages and service status in Greysteel, Northern Ireland
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- Virgin Media generated 0 outage signals in the last 24 hours around Greysteel, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Greysteel, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greysteel, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Virgin Media Issues Reports Near Greysteel, Northern Ireland
Latest outage, problems and issue reports in Greysteel and nearby locations:
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia @BBCWatchdog . It seems the “just ignore him and he’ll go away” policy is systemic throughout the Organisation including the Exe Team. With the gardening season on it’s way it would be awful if a spade was to accidentally cut a fibre which isn’t supposed to be there.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia A complaint was lodged in Dec 2020, following contact from VM Executive Team I was informed that it was passed to the local team for urgent action. Following a number of broken promises the damage to my garden and the unauthorised fibre remain.
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Kevin Harley (@Kevin__Harley) reported from Culmore, Northern Ireland@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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Jenny (@jennysinead) reported from Derry, Northern IrelandI just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia You seem to be missing the point, as I don’t have a VM account the call centre can’t help. Previously your Executive Team stated that they would ensure the matter would be given immediate attention... that was weeks ago. I’m sure my pending legal action will focus VM Ex Team.
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia hi, I'm wondering how many hang ups and how long on hold does it take to cancel order for services taken 48 hrs ago. 24 minutes and counting on 3rd attempt.
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Sean Gibbons (@SeanGibbons_1) reported from Derry, Northern Ireland@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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David Gallagher (@davy_gallagher) reported from Derry, Northern Ireland@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia As previously stated I don’t have time to wait on hold for hours on end listening to music. I’m sure you are able to look at my previous messages which outline my issues including the latest one outlining a wayleave or as the case is no wayleave.
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Manus Daly (@daly_manus) reported from Foyle Hill, Northern Ireland@queenchristina_ @virginmedia I bet you would have a problem if you wanted to upgrade
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Jenny (@jennysinead) reported from Derry, Northern IrelandI ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@DMFotoNI @virginmedia The reason I ask is I changed completely to VM about a year ago and I find it good with two exceptions 1. Mobile coverage is poor. I’ve just changed to Sky which piggybacks the O2 network. 2. If you have an issue VM customer service is diabolical.
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@JasonMcIntosh88 @virginmedia Don’t hold your breath waiting on a response, I’ve been waiting since December for them to remove an unauthorised fibre run across my garden. I’ve never experienced such incompetence, I think I have heard every excuse except for a plague of locusts. 😡
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sean duignan (@dartduignan180) reported from Culmore, Northern Ireland@virginmedia @O2 But not your customer service when it comes to cancelling an order
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Once again your customer service has exceeded my expectations...no that’s actually false information just like what I received from your CS agent yesterday. This evening I spent 46 mins waiting to speak to an agent only to have my call terminated with no explanation
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David Gallagher (@davy_gallagher) reported from Eglinton, Northern Ireland@virginmedia Are you seriously telling me that a multi national company doesn’t have a customer services email?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eufeion / Axel Gear ⭐️ (Official) (@Eufeion) reported@virginmedia My Internet went out last night & the status page said it was out in my area. I got an update text this morning saying the issue had been logged and then right after that it had been fixed, however the status page still says it’s down and I have no Internet
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JJ (@johnjoeoregan) reported from Manchester, England@stetopping Remember you did the piece late last year about Virgin Media Broadband being out for a day? It's now been down for six days in some parts of Manchester. Six full days and not a word from the company except automated messages.
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Susan Chew (@SusanChew5) reported@virginmedia I may have solved the issue with DMs
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SageAFK (@SageyAFK) reported@jammierooroo @steveomufc @SkyUK Virgin Media have down the same thing recently. Everyone’s under pressure to “hit a target”, to earn more money because the system is ******. We are failing fundamentally at all levels, and it’s ******* disgusting.
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John Mercer (@Merse2506) reported@virginmedia can someone please help me. I have l8ved with buffering, channel failed fir mintjs to no avail of a response for VM.
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Joel Sheppard (@joelshepp) reported@virginmedia How do I stop the constant messages telling me to upgrade to a diabolical 360 box (which I will never do)?
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Peter Carr (@PeterCa35536841) reported@djspeedy34 @virginmedia Don't, I did it 2 months ago & now lose wifi every night from 10pm until 6am. 4 engineers checked the issues, still there
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Sharon Hall (@sharonmariahall) reported@virginmedia i emailed a complaint on your webform on 3 April. Why have i never received a reply? Please dont ask me to send you a direct message. I have and again, not received a response. Your customer service is non existent.
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Fletch (@ItsMeFletch_) reported@virginmedia & @O2 are the two worst companies ever to deal with. Absolutely shocking service.!! 🖕🖕
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🇬🇧 Rioja😺Chianti😽 Dracula🐱Chablis🌈 (@M1Rioja) reported@virginmedia (p2) He signed me up. Two days later I went into your O2 Store to cancel the phone part, took an hour, yet you still took £18.70 from my account and only refunded £17.40. I still haven't had a cancellation email for a broadband I did not take up. Fraudulent Underhand