Virgin Media

Virgin Media Outage Report in Dundee, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Dundee come from postal codes DD3.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dundee, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dundee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dundee, Scotland 01/24/2025 20:35

January 24: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dundee, Scotland

The most recent Virgin Media outage reports came from the following cities: Dundee and Cupar.

Loading map, please wait...
City Problem Type Report Time
United KingdomDundee TV
United KingdomDundee E-mail
United KingdomDundee Internet
United KingdomDundee Internet
United KingdomDundee Total Blackout
United KingdomDundee TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dundee, Scotland

Latest outage, problems and issue reports in Dundee and nearby locations:

  • StevenB35256011 Steven Burns (@StevenB35256011) reported from Dundee, Scotland

    @TheBoyMcNicoll @virginmedia Just cancel your direct debit mate. They’ll no be long at getting in contact

  • LivingScotch Scotch Living (@LivingScotch) reported from Dundee, Scotland

    Hello @virginmedia , I hope that you are well. I have your V6 TiVo Box; I recently deleted some shows by mistake, however the “recently deleted” folder is missing/gone/not there anymore. Was there a software update to remove it? Can I get my shows back? HELP!

  • Popehoist Sabator (@Popehoist) reported from Dundee, Scotland

    @_Glintofsilver @Ljonik @virginmedia I can personally reccomend Vodafone, cheap fast and it never goes down in the 2 years I've had it

  • zarabarclay Ζara Barclay (@zarabarclay) reported from Dundee, Scotland

    @virginmedia is there a problem in Dundee with broadband? Wifi keeps going off and on every 15 mins, checked box etc all fine. This is the second time to have happened in 2 weeks!

  • AlikiVarvogli Aliki Varvogli (@AlikiVarvogli) reported from Dundee, Scotland

    @virginmedia Thanks but all this service does is tell us to call you! There must be a way you can fix our phone without us having to spend a fortune trying to call you.

  • garystvnsn Gary Stevenson Jnr. (@garystvnsn) reported from Dundee, Scotland

    Absolutely pathetic customer service from @virginmedia again. Trying to resolve issues with my broadband, have been on the phone for 35 minutes and now passed in queue to speak to a FOURTH department. The last transfer put me through to the mobile phone department. Wow! 🤯

  • Kirsty1Thomson Kirsty Thomson FRSA (@Kirsty1Thomson) reported from Dundee, Scotland

    @virginmedia yet more terrible customer service from Virgin media disconnected Internet services 10 days before I moved house when everyone is homeworking offered me £18 compensation!

  • myster02 Kimberley Kilmister (@myster02) reported from Dundee, Scotland

    @virginmedia can you have someone call me to regrade my services. I am now into a 2nd week of an on line chat that only ever says we aim to get to you in 4 hours but I never get someone #crapService #terriblecustomerservice

  • KJD140209 Kirsten Doig 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@KJD140209) reported from Dundee, Scotland

    @virginmedia I ordered a wifi booster on 18th August, it never arrived. I have sent several requests for help since to your "help"/complaints page. I am a keyworker trying to work from home. I am hard of hearing which is why I'm not phoning. Please help me.

  • meljanestuart1 Melanie Jane (@meljanestuart1) reported from Monifieth, Scotland

    @virginmedia ive had so many missed calls which i answer ndcant get through automated system with you called back still can't speak to someone (I forgot pasword) i suspect its cause you want money from me, but I now just want to leave due to poor systems #poorcustomerservice

  • Kirsty1Thomson Kirsty Thomson FRSA (@Kirsty1Thomson) reported from Dundee, Scotland

    @virginmedia @VirginMediaNews yet more terrible customer service from Virgin media disconnected Internet services 10 days early before I moved house when everyone is homeworking offered me £18 compensation!

  • myster02 Kimberley Kilmister (@myster02) reported from Dundee, Scotland

    @virginmedia absolutely disgusted with your 'customer service' been trying for ages to get someone to recontact our services. If I don't take a deal im NOT interested in, keep being offered the same one, im put into a queue thats NEVER ANSWERED #competionRules #ofcom

  • Nells69 Neil Malcolm (@Nells69) reported from Dundee, Scotland

    @virginmedia Is there problems with Broadband in DD1 area.? No Internet.!

  • Kirsty1Thomson Kirsty Thomson FRSA (@Kirsty1Thomson) reported from Dundee, Scotland

    @VirginMediaNews yet more terrible customer service from Virgin media disconnected Internet services 10 days before I moved house when everyone is homeworking offered me £18 compensation!

  • brandoncameronx Brandon Cameron. (@brandoncameronx) reported from Dundee, Scotland

    @virginmedia can’t believe your company. Called regarding a move in date, then 2 mins later I’m disconnected and you have deleted my account. On phone to customer service can’t reconnect. 2 mins later come back you can connect me for a £50 fee 1/2

  • Pauline25308430 Pauline McLaughlin (@Pauline25308430) reported from Dundee, Scotland

    @virginmedia It says no known issues in my area.

  • Pauline25308430 Pauline McLaughlin (@Pauline25308430) reported from Dundee, Scotland

    Every night at this time @virginmedia goes down!! Drives me insane!! Second night in a row I can’t get Neve’s meter uploaded 🙄

  • AlikiVarvogli Aliki Varvogli (@AlikiVarvogli) reported from Dundee, Scotland

    @virginmedia Thanks. It seems my only option is to phone, but with wait times of an hour that will cost a lot of money. It’s unfair that I should pay to let you know you’re not providing me a service.

  • dougaitken Doug (@dougaitken) reported from Dundee, Scotland

    @virginmedia Is there any way I can request someone take a closer look at my line? I’ve had connectivity issues all week, and today it was constant. Reset and rebooted router and it’s still happening but of course your “nifty tool” for service status says all good.

  • tweetingteach Dan (@tweetingteach) reported from Carnoustie, Scotland

    @virginmedia Will the castle suddenly break down halfway through your stay for no apparent reason?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gforgeorgie Georgie Evans (@gforgeorgie) reported

    @virginmedia you really need to allow customer's to cancel online instead of making us wait on hold on the phone. Poor offers for existing customers, coupled with extensive wait times is not the way to keep us!

  • hdoub84 Mark (@hdoub84) reported

    @virginmedia 1 hour on hold this time only for the call to be disconnected. Is it intentionally hard to cancel just to get a little more money out of customers? 🤬

  • ThomasScorer Thomas Scorer (@ThomasScorer) reported

    @BorisJohnson @virginmedia @O2 Taking credit for somebody else fixing a problem that you created. Unbelievable.

  • Rio_Devoe SassyOrangeCreamsicle (@Rio_Devoe) reported

    @virginmedia I am beyond pissed off mos I was on hold for 61 minutes and the phone cut out why is no one answering to current paying customers?!!

  • Marco_P_360 Marco (@Marco_P_360) reported

    Ohhh my god @virginmedia is the worst....

  • colourful1 Michelle Singer (@colourful1) reported

    Fuuuuuck me - 45 mins on hold to @virginmedia, listening to interminable music and not speaking to a human being. Where is your customer service?!

  • nicscraig craig (@nicscraig) reported

    @virginmedia @amorz03 Virgin mobile please help in English.

  • tolulope_kareem Lulu (@tolulope_kareem) reported

    @virginmedia I am trying to cancel my contract there are clearly other Boardbands that offer faster speed at a cheaper price. How can you charge more to invest in your technology but the same day that technology was down and is still down. It's truly amazing. Get your system working!!!

  • Farzana_Ahmed1 Farzana Ahmed (@Farzana_Ahmed1) reported

    @virginmedia I shouldn’t be but yet I have been 3 times now - with no explanation or apologise from anyone at virgin. I’m on a live chat to cancel.

  • theracheldays Rachel (@theracheldays) reported

    @virginmedia We have just been told our issue can not be resolved because it is our fault that we did call when the issue started but we could not as we were working???? #virginmedia