Virgin Media outages and service status in Dundee, Scotland
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Dundee, including 0 direct reports.
- The most common problems reported in this area mention TV and Internet.
- TV (95%)
- Internet (5%)
The latest reports from users having issues in Dundee come from postal codes DD3 , DD4 , DD2 and DD5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Dundee, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dundee, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Dundee, Scotland
The most recent Virgin Media outage reports came from the following cities: Dundee.
| City | Problem Type | Report Time |
|---|---|---|
 Dundee
|
TV | 7 days ago |
Community Discussion
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Virgin Media Issues Reports Near Dundee, Scotland
Latest outage, problems and issue reports in Dundee and nearby locations:
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derek stewart🏴 (@delmonifieth) reported from Monifieth, ScotlandVery poor service from Virgin Media, WiFi only working50% over 2 months. Offered small amount as goodwill gesture, they explained that all other service were working & that seemed ok. AVIOD!
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Doug (@dougaitken) reported from Dundee, Scotland@virginmedia Is there any way I can request someone take a closer look at my line? I’ve had connectivity issues all week, and today it was constant. Reset and rebooted router and it’s still happening but of course your “nifty tool” for service status says all good.
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Jim Auld (@badassscotsman) reported from Dundee, Scotland@virginmedia Did I phoned them 4 or 5 times no joy not fixed. Costmer service complaints was a utter joke. Now I have to 28 days and 3 weeks or to sort it all out. But according to the ombudsman that deals with media I should not wait that long for your problem to be sorted
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Stewart Ramsay (@Stew1973) reported from Carnoustie, Scotland@virginmedia Probably doesn't matter now that it's 9pm... just frustrating that there is a wait when nothing is going to change. That'll probably be 2 weeks in total for full service. 2 x pods available on day of instal and there would have been no issue.
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Sandrine B. (@SandrineBaggins) reported from Dundee, Scotland@virginmedia Hi, still not working and no problem is detected on the website. It seems To be a problem with the DNS server according to the message I get in my laptop.
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Emma Smith (@smithmum72) reported from Dundee, Scotland@virginmedia Worst service ever. Engineer turns up today at 12 to sort a mess of cables left by the installing engineer, leaves us with NO broadband, phone or tv and now can't get an engineer until Friday. Appalling.
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derek stewart🏴 (@delmonifieth) reported from Monifieth, ScotlandVirgin Media seem to think they are above reproach! Offering substandard service & charging excessively
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Col Gray 🤘🏻 (@pixelscol) reported from Dundee, ScotlandThanks @virginmedia for having me endure a call for 48 minutes while I try to get someone to give me the broadband speed I’ve been paying for for over a year (350Mbps but I’m only getting 140Mbps), and then simply hanging up on me with no fix. Joke of a company. #broadbandfail
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Ross Taylor (@rosstaylor1993) reported from Dundee, ScotlandHello @virginmedia, there are some broadband issues in the Dundee area that have been unresolved since Monday and are greatly interfering with #WFM. Are there are updates or information for when this is likely to be resolved? Call centres not providing much detail sadly. Thanks
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derek stewart🏴 (@delmonifieth) reported from Monifieth, ScotlandVirgin Media what has happened, your service- so disappointed!!!
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Colin Henderson (@liberator1701) reported from Monifieth, Scotland@jemonthesofa @virginmedia @_Leannezoe And the linked service status page is broken! Couldn’t make it up!
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⚽️Scuba Steve⚽️ (@stephdufc83) reported from Dundee, Scotland@_p2baa Had to contact virgin media through the week. Thank Christ they have a messaging service online now so I didn’t have to call. 😌
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Kirsty Thomson FRSA (@Kirsty1Thomson) reported from Dundee, Scotland@VirginMediaNews yet more terrible customer service from Virgin media disconnected Internet services 10 days before I moved house when everyone is homeworking offered me £18 compensation!
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Susan MacDonald 💖 (@SusanM1984) reported from Dundee, Scotland@RangersCulture No sound issues appear to be virgin media only.
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John Glassey (@john_glassey) reported from Dundee, Scotland@virginmedia Virgin Media broadband down for me intermittently yesterday, and now down for the past two hours in Dundee
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derek stewart🏴 (@delmonifieth) reported from Monifieth, ScotlandVirgin media hopeless T V not working, can’t get through on phone. Very Very poor! Need to get sorted
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Lyñsèy Bïrrëll (@lynzcherrypop) reported from Dundee, Scotland@virginmedia The problem keeps happening with the calls. Nothing you can help by here thanks anyways.
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PK (@tartan_troosers) reported from Dundee, Scotland@virginmedia is there anyway I can speak to someone in the uk about my hub fault. I’ve wasted hours speaking to people reading from scripts about problems instead of sorting the problem. Your customer service dept is horrendous.
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karen mcewan (@McewanKaren) reported from Dundee, Scotland@Helen_Wood86 @virginmedia Just a slow as ever nothing from them so far 🤔
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Stewart Ramsay (@Stew1973) reported from Carnoustie, Scotland@virginmedia Tuesday morning. Immediately got WiFi upstairs. Improved overnight. No change in stability or speed in ground floor at furthest point from router... room we also need a service. Waited 24 hours as box says, no difference. 2nd pod will sort it but can't order it until tomorrow ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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oatcake (@tdog1410) reported@Benleo @virginmedia entered my pensioner mother in law into a new contract because she paid her bill the month after her original contract ended and cause she now moved to BT chasing her for hundreds of pounds for a contract she never entered into
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guygorilla (@guygorillacity) reported@Benleo @virginmedia Agree - worst company - taking more than fixed price contract stipulated from an old age pensioner.
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Dave (@DaveWW1877) reported@virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager. 😡
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Beth 🌺 (@Beth_MBGA) reported@HJB_News__ Is he a Brit' or a ****' can't be both... Either way he's shite at boxing ... should stick to virgin media support help desk.
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Dee Jarvis 🟪⬜️🟩🏴🇬🇧 (@DeeJarv34798927) reported@Benleo @virginmedia My experience - engineer comes in to fix box. Tells me to put 'dog away!' I say 'no, she won't come into the lounge or bother you' 'Tea, coffee?' I say 'No' 'Water, fruit juice?' I add 'Fruit, fruit' he says I return with apple & banana He grabs both & puts them in his bag 🤨😖
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Elite Akash (en elite class) (@AkashElite1) reported@virginmedia @fernrix I once had virgin broadband and thank god I didn’t renew my contract. Your customer service is pathetic !
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ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reportedWhat rude people they are @virginmedia Was on the phone, finally someone will collect the old modem. However, I will be cancelling my tv and landline services. Will keep VM broadband until such time as I can source a suitable alternative. Disconnection fee to pay.
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♫ ♪ ♫ ღ(¯`◕‿◕´¯) ♫ ♪ ♫ (@noxiousjellyfis) reported@IamCarrieagain @virginmedia The BNC (round) cables are the same, and the ethernet cables are the same. The only real issue you might have is changing your WiFi password on each device you have, and swapping the power brick depending on where you have your router.
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Lucia (@LadyLucia05) reported@virginmedia Well im hope now and service is still not restored
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Carrie (@IamCarrieagain) reported@virginmedia You turned off my router remotely and you can turn it back on until I am well enough to deal with trying to set up the new one. Thought of indirect discrimination under EA 2010? How about the fact your were not up front about your service changes/consequences too?