Virgin Media Outage Report in Crediton, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crediton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crediton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Crediton, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
||
| Exeter |
||
| Exeter |
Internet | |
| Exeter |
Internet | |
| Cullompton |
Phone | |
| Exeter |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crediton, England
Latest outage, problems and issue reports in Crediton and nearby locations:
-
🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
-
Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
-
Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
-
Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
-
Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
-
Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
-
Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
-
Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
-
Steve Lee
(@SteveALee) reported
from
Exeter District, England
@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Winsbury
(@WIN58URY) reported
Been waiting 4 weeks for @virginmedia after leaving @SkyUK Virgin arrived for second fit yesterday only to be told there is no signal due to a -55db loss - their contractor needs to learn how to handle fibre optic cable. Not convinced I have done the right thing here. 😡
-
Simon Kloot
(@TraderSimon) reported
@virginmedia Hi Virgin Media, yes access is restricted on multiple devices - both fixed cable and WiFi. Access works fine via a VPN proxy and also from my mobile phone. It's been happening since last week. I'm also getting internet service outages this morning.
-
Sarah Hammond
(@SarahHa74853627) reported
@virginmedia Constant intermittent service. How do I get to speak to a human at virgin who can explain what on earth you are going to do to fix it?
-
Chris Hunter
(@chrishunter2501) reported
@NoContextBrits @virginmedia @virginmedia continued to charge me over £120/month, for a service reported as broken for over 6 months. I cancelled the S/O. When I went to get a mortgage, I was told my credit score was bad & it was going to be expensive because of… Virgin Media. They are ****.
-
Rashed Karim
(@r_karim) reported
Second time this month, my internet has been disconnected, without my permission, due to a new customer disconnection request. @virginmedia your process for Home move is flawed! A new customer can disconnect the services of an existing customer. How odd! And, It's happened again!
-
Sue Dawes
(@SueDawes9) reported
@virginmedia Rang today to cancel can’t even do that as your systems down till 10.30 am and you don’t call customers back. Dreadful given I waited 15 mins to find that out!!!
-
Callain
(@Callain89) reported
@virginmedia Just like I did over a week ago and get rudely spoken over the top off on the phone by your customer service before being promised a call back that never happened and then the same yesterday being promised another call back, you having a laugh!?
-
Damian
(@Damopb35) reported
@virginmedia I haven’t got wired or wireless internet. I have just rang Virgin and they are aware that the PR4 area has no internet and a technician is looking into it. But it’s now been down since Friday morning
-
Callain
(@Callain89) reported
@virginmedia Typical, your customer service is apalling!! Not that yous care but I will be changing provider.
-
Fidel Ramirez Bencomo
(@fideramirez90) reported
@virginmedia this is an absolute joke. 24h without service. Me and partner lost a day of work that obviously you’re not going to pay for because we are not business broadband, but still off and we haven’t had a notification or anything to say when it’s going to be sorted