Virgin Media Outage Report in Capel Seion, County of Ceredigion, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Capel Seion, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Capel Seion and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Capel Seion, Wales
Latest outage, problems and issue reports in Capel Seion and nearby locations:
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Welsh Gooner Simon
(@bigsimon69) reported
from
Capel Seion, Wales
@virginmedia I’ve got through enough, been waiting on a supervisor call for 24 hours. I’ve called 3 times in 24 hours, nobody can help. My complaint is being ignored.
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Tony Jones
(@aberfoodblog) reported
from
Llanychaiarn, Wales
@virginmedia - Why is parental control enabled for a 53yo? - Why didn't you email me to say why certain websites don't work & give an unhelpful message about ERR_SSL_PROTOCOL_ERROR? - Why not have an FAQ about this on your website? - Why do you literally treat your customers like children?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Evita Rusmane
(@rusmane_e) reported
@virginmedia How much longer there will be internet issues? Every day I receive text from Virgin, that Virgin has finished work in my area, but no improvement. What's going on? Since middle of September speed fluctuates so badly and most of time I don't get 1/3rd of what should.
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RF
(@fearon_richard) reported
@virginmedia phone call, have made absolutely zero progress. Very unimpressed with personal service by last phone operator, and beyond fuming at this farcical customer service. Please provide replacement box without delay. Thank you
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Davlin
(@Davlin781871) reported
@virginmedia Hi spoke with customer service engineer coming Tue think our whole village is down by looks of it nobody seems asked for refund for loss of service as working from home
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Andrew Phillips🇪🇺🚄🏃♂️💙
(@ndphlpz) reported
Another estimated fix time missed by the mythical technician from @virginmedia @VirginMediaCorp. #virginmediadown is a total loss of tv, landline and broadband for 2 days for all customers in my area. Not a resilient network.
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Ed Wright*
(@edwright6975) reported
@virginmedia Having issues with installing a new box, phoned up for help but being told that it will be passed to Fault Management but I can’t phone them myself…surely I can speak to someone in Fault Management at my convenient time not theirs?
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Michael Hunt
(@midnightgargler) reported
@virginmedia Are you able to prove / confirm that there is a team actually on-site and working right now to sort this? It wouldn’t be as bad if you had said from the outset that this would take a couple of days or more to fix…
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Jamie Dodd
(@Jamie88Dodd) reported
@virginmedia I keep checking the service status page at the times it says the issue will be resolved, to the find the issue isn't resolved and the time of ten fix has been pushed back a few more hours.
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Batsy 🦇
(@batkitto) reported
@virginmedia I've been trying to message but just keep getting the same paragraph sent to me about being transferred and the service isn't immediate, then asking if I still need help? I got a text saying the issue was fixed but on the website you sent me it still says there's issues?
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Andrew Phillips🇪🇺🚄🏃♂️💙
(@ndphlpz) reported
@virginmedia There’s literally no point in these replies. They give zero new information and infuriate everybody that was waiting on the fix time. @VirginMediaCorp What about some honesty about extent of problem and realistic fix times?
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Rowan JT Whitfield
(@RJTWhitfield) reported
@virginmedia I explicitly asked if that would be the case and confirmed the next payment date would be 28th November. I don’t need empty apologies I need someone to fix the problem caused exclusively by virgin media