Virgin Media Outage Report in Diss, Norfolk, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Diss, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Diss and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Diss, England
Latest outage, problems and issue reports in Diss and nearby locations:
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Clare
(@Dissquiet) reported
from
Diss, England
@NikyEllison @msmalonedies @virginmedia Sorry you cannot change providers, Virgin 13th worst provider out of 14 according to Which? Poor customer service. Gutted for you.
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Matt Carver
(@mattyc96) reported
from
Long Stratton, England
@virginmedia Any help on changing sky sports devices with virgin media the website the tv to site sends me to doesn’t work!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Shoemaker
(@Michael04852028) reported
@virginmedia you offer the faster internet, but Jesus Christ I want change service, not available online. I have to spend 1hr+ ringing you, speaking to multiple advisors who tell tell me they need to transfer me elsewhere whilst forcing me to listen jittery hold music. #FFS
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david curtis
(@djcafc) reported
@virginmedia Would be great if we got somewhere near the broadband speed i pay for!!!! Got a son home from uni struggles with zoom calls and has no chance gaming. Numerous calls to virgin waste of time.... rubbish service😡😡
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Daniel
(@drj66b) reported
@virginmedia It’s only one week I’m trying to contact you, every day few calls. Nice to see how you treat your customers. Is it any place i can show people how good service you provide, and leave my feedback and “recommended” you?
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Tonya Watts
(@tonyamwatts) reported
@She_Persisted4 I live in Galway (so may be different more rurally)& have virgin media broadband, its been perfect.Both myself & partner on comp WiFi all day, meetings back to back, both using phones etc and perfect signal. In past year only 1 service interruption & resolved in less than 2 hours
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samantha simson
(@sam_simson) reported
@virginmedia Can you advise how existing customers are meant to contact you? I have never known a company with such poor customer service! No email address, no online chat and days on the phone for sometimes up to an hour with no response! There is no other company like it!
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Kate Crisp
(@kec1964) reported
@virginmedia hi can you advise how I can get help for my elderly neighbour. She badly needs a new TiVo as hers isn’t recording properly. She’s tried many times to get through to 150 and hasn’t been successful. I know you can’t discuss with me but I’d like to help her get sorted
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Alan Smith
(@CllrAl) reported
@virginmedia So if your phone service is not working properly what am I supposed to do. Keep wasting an hour for you to just hang up without answering. If you can enable a contract online you can cancel it.
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Jason Manninjg
(@JasonManninjg) reported
@virginmedia Outstanding complaint about poor broadband. Also a new issue of one days notice before our bill nearly being doubled. Cut off after waiting for an hour or so.
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lesley osborne
(@lesleym7157) reported
@virginmedia 55 Minutes on hold to cancel and you’re system has hung up on me !
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Siân 🏴
(@sianijames) reported
@natalieowen2924 @Camclarky @virginmedia Agree. Shocking customer service. They said it’s cos of the pandemic when I rang last week to argue about the doubling of my bill. I said it’s not a new thing that it’s impossible to get through on the phone.