Vodafone outages and service status in Swaffham, England

Problems in the last 24 hours in Swaffham, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Swaffham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Swaffham, England

Latest outage, problems and issue reports in Swaffham and nearby locations:

• 
  Fifty Foot Line. (@Barry__Russell) reported 50 minutes ago from Gayton, England

  @OpenreachHelp having continued problems with our internet. Please help. Recently moved to @VodafoneUK home BB & no internet. 😟 Suspect possible external line/box issue rather than internal. Thank you.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Delwar Ullah (@Sheffield128) reported 5 minutes ago

  @VodafoneUK I am a customer of you as I have a Gemini subscription. This is what I’d like Vodafone to offer me. I can be talking to Gemini. I want you to contact you and she does it for me and puts me to the relevant department now that would be thinking out of the box.

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 6 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing me my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  RomeCarter (@RomeJoness9) reported 8 minutes ago

  @VodafoneUK @vodafone your complaint system is the worst that I have come across. Do better.

• 
  Abdulqafar Mohamed ((Kahin)) (@Kahin_Tassapay) reported 8 minutes ago

  @VodafoneUK Worst service experience .

• 
  MagivaMark (@MagivaMark) reported 8 minutes ago

  @VodafoneUK Tried talking to online agent this morning. As soon as I put my question, they then ignored me and ended the chat!! Tried again and now all agents are busy. Shocking customer service.

• 
  Jonny Wilson (@jonnypwilson) reported 11 minutes ago

  Been with @VodafoneUK for 10+ years. Just called up to see if they can offer me a better deal before I switch to a cheaper provider. Chap on the phone essentially shrugged his shoulders and told me "cheerio". Very strange approach to customer retention.

• 
  ✨Taryn H ✨ (@Taz_Pricey) reported 12 minutes ago

  Wow @VodafoneUK your customer service is awful, asking a question on the chat and the response is "yeah just hold on" SERIOUSLY! that's how you run the business now! All I asked was if the contract could be resent as not att'd - with a please!

• 
  Tristan Lane (@Tristan27856485) reported 13 minutes ago

  @ThreeUK @VodafoneUK I thought the merger was meant to improve signal. Not make it blooming worse. Cambridge is meant to be “silicon fen” tricky with such terrible network

• 
  AB (@bally1001) reported 13 minutes ago

  @VodafoneUK is seriously terrible to deal with. 🙈🙈

• 
  Jolyon Brown (@Eddie_Catflap) reported 15 minutes ago

  @KirstieMAllsopp @VodafoneUK @lycamobile Vodafone are OK so long as everything works. If there’s a single element or situation which strays from their prepared process or script everything falls apart. Worst customer service I’ve ever encountered!