Vodafone outages and service status in Paxton, Scotland

Problems in the last 24 hours in Paxton, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Paxton, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Paxton, Scotland

Latest outage, problems and issue reports in Paxton and nearby locations:

• 
  David Foss Foster (@Foss82) reported 44 minutes ago from Duns, Scotland

  @VodafoneUK customer service is absolutely shocking.

• 
  Mr P®️ (@MrPGoesWild) reported 47 minutes ago from Coldingham, Scotland

  @RoxyZoologist @VodafoneUK That’s unreal, poor show from @VodafoneUK

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Stratford (@neilstratford) reported 25 seconds ago

  @VodafoneUK Why has your network become useless in most of Norfolk? 3G turned off without being replaced. Now @ThreeUK is also just as bad since you took over. Phantom signal that just doesn’t work for anything other than 2G calls. @Ofcom need to investigate.

• 
  Nigel Leeder (@qm8tknfyjy) reported 4 minutes ago

  @NileGardiner @VodafoneUK They have responded to yusef. **** off seems to be the message

• 
  Hywel Evans (@hywelsuchevans) reported 7 minutes ago

  Just had an interesting call from @VodafoneUK Technical Support team who did not know what an Ethernet Cable was. Vodafone you gone down hill seriuously. Who are these clowns you are employing?

• 
  CentralActon 💙 (@CentrAct1) reported 8 minutes ago

  @Derek959Derek @VodafoneUK opposes digital exclusion, whoever suffers it. They support all sorts, of which asylum-seekers form a small part. The work is generous and inclusive.

• 
  Simon Danczuk (@SimonDanczuk) reported 12 minutes ago

  Thinking about it, do @VodafoneUK make any money from the government issuing these emergency alerts?..

• 
  Or Sassur (@Orsassur2) reported 13 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Granny H 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Heather22311814) reported 14 minutes ago

  Cancel @VodafoneUK 👇👇👇

• 
  Assad (@Assad1082) reported 15 minutes ago

  @VodafoneUK crap Vodafone not working again in my area after months of complaints and being told work was being done on masts it was half decent for 6-8 weeks now again zero or 1 bar worst network in the UK! Can’t wait to leave

• 
  Wanda Wrongthinker (@Wanda_wsn) reported 17 minutes ago

  @DailyMail @VodafoneUK are involved. Change providers. Better service with @O2 anyway.

• 
  Mock the Left (@realmocktheleft) reported 17 minutes ago

  @RegSimpkin @VodafoneUK I'd **** 'em off mate. Giving SIMs to gimmegrants. Bastards.