Vodafone outages and service status in Gordon, Scotland

Problems in the last 24 hours in Gordon, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Gordon, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Gordon, Scotland

Latest outage, problems and issue reports in Gordon and nearby locations:

• 
  David Foss Foster (@Foss82) reported 16 minutes ago from Duns, Scotland

  @VodafoneUK customer service is absolutely shocking.

• 
  Capt.C J J Morgan (@CsptJ) reported 27 minutes ago from Ednam, Scotland

  @VodafoneUK Your auto help line is stupid I dumped "my Vodafone" help because of it..making me repeat simple questions like i'am a child,i'am 57 year old no a child.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kate (@listentohere) reported 10 minutes ago

  @VodafoneUK travelling into London and I haven’t got a signal on my WiFi pretty much the length of the 30 miles into central London . What am I paying you for?

• 
  Mr Crypto Project Manager (@Benson93077859) reported 11 minutes ago

  @VodafoneUK been with Vodafone 12+ years, I just wasted hours on the phone to their support because I get intermittent coverage at both of my properties & it’s getting worse, yet I’m paying 100% of the bill only to be told it’s tough & they are sorry! Absolute joke, moving to EE

• 
  Or Sassur (@Orsassur2) reported 11 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Jane (@Jane82501718) reported 13 minutes ago

  Oh dear -it’s another stupid woman in charge @VodafoneUK

• 
  KateOnX 🇬🇧 (@K8onX) reported 13 minutes ago

  @Telegraph @VodafoneUK is this correct? I’m a customer of over 25 years, considering cancelling my contract with you.

• 
  Rob Carmichael (@robcarmichael2) reported 13 minutes ago

  @VodafoneUK what is the issue with the network in the Neath area in South Wales? Data network has been atrocious for weeks now.

• 
  Maggie Rawlings (@MaggieRawlings) reported 13 minutes ago

  @NileGardiner @VodafoneUK You’re an idiot

• 
  Liam (@LiabilityLiam) reported 17 minutes ago

  @SimonDanczuk @VodafoneUK As of 1 hour ago I became a new customer of theirs :)

• 
  StGeorge (@Needitsobadly) reported 18 minutes ago

  @MigrantTrackUK @ZiaYusufUK @VodafoneUK Not a customer and now most certainly never will be. Hit them where it hurts.

• 
  Jacqui SmethurstTodd (@1977pandora) reported 18 minutes ago

  Shame on you for giving Sims to illegal migrants. I won't be using your service and will spread the word. @VodafoneUK