Vodafone outages and service status in Ednam, Scotland

Problems in the last 24 hours in Ednam, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Ednam, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Ednam, Scotland

Latest outage, problems and issue reports in Ednam and nearby locations:

• 
  Capt.C J J Morgan (@CsptJ) reported 2 minutes ago from Ednam, Scotland

  @VodafoneUK Your auto help line is stupid I dumped "my Vodafone" help because of it..making me repeat simple questions like i'am a child,i'am 57 year old no a child.

• 
  David Foss Foster (@Foss82) reported 10 minutes ago from Duns, Scotland

  @VodafoneUK customer service is absolutely shocking.

• 
  Graeme Wilson 🐀🐾🦇🐝🕷️🐌🐞 (@GraemeBWilson) reported 12 minutes ago from Denholm, Scotland

  @VodafoneUK can you help? My parents are in their 70s and had set up a monthly Debit Card payment on PAYG. They wish to cancel it but don't know how. Is there a number they can call to cancel?

• 
  Graeme Wilson 🐀🐾🦇🐝🕷️🐌🐞 (@GraemeBWilson) reported 39 minutes ago from Denholm, Scotland

  @VodafoneUK Bank said they could not help. Thanks for your assistance will pass on to my parents. 👍

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mṽsh (@shikariunite) reported 6 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  Chris Ross-Lewin (@crosslewin) reported 7 minutes ago

  @SimonDanczuk @VodafoneUK That's it Reform policy always on the look out for targets to hate and spread their hatred whilst never being part of the solution

• 
  Gaz1313 (@pursseyg) reported 10 minutes ago

  @SimonDanczuk @VodafoneUK Network Operator Payouts: Out of that total budget, £18.6 million was specifically allocated for contracts with mobile network operators (such as EE, Vodafone, Three, and O2).

• 
  Gurj Sagoo (@judgeaknee) reported 12 minutes ago

  Why is it impossible to get in touch with one of your agents? Your web chat keeps crashing, you haven't confirmed an account number and it's impossible to cancel my broadband order! Can't someone please help? @VodafoneUK

• 
  Osman (@deniz34j) reported 13 minutes ago

  @VodafoneUK I am writing to formally complain about Vodafone TR. The customer service agents are extremely rude and they hung up the phone on me. Furthermore, they are charging unfair and unauthorized extra fees on my bill. I cannot find any helpful representative in TR to solve my problem.

• 
  Mr T (@foodiskey83) reported 14 minutes ago

  @VodafoneUK What’s with the freebies you are handing out then? Dont see much denial.. or even an apology.. I’m glad I cut the contract you.. not only tripe service but you are a core problem in this country.. Nick Read.. prep a public apology before you lost any sane customer you have left.

• 
  Or Sassur (@Orsassur2) reported 15 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  bob the buildier (@Lee72337556) reported 16 minutes ago

  @VodafoneUK I’ve been a customer for over 15 years paid my bill got a Farley good signal now I learned you give economic migrants coming over on the boats free sim cards with six months worth of data. I’m cancelling my contract today.

• 
  Andy T (@Andy_T_) reported 16 minutes ago

  Thankfully I'm not and will never be with @VodafoneUK

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  Alvin (@Alvin83605954) reported 18 minutes ago

  @Telegraph @Iromg I’ll never use Vodafone again @VodafoneUK