Plusnet Outage Report
Why is my Plusnet service not working?
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Plusnet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Plusnet compensate me for the outage?
The recent Plusnet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Plusnet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Plusnet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (17%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (3%)
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TV (1%)
Live Outage Map
The most recent Plusnet outage reports came from the following cities: Manchester, London, Leicestershire, Coldstream, Harringay, Birmingham, Tottenham, Croydon, Bushey, Runcorn, Coleraine, Longfield, Islington, Perth and Rossendale District.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Total Blackout | |
| London |
Internet | |
| Leicestershire |
Internet | |
| Coldstream |
Phone | |
| Harringay |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Giorgio_g
(@giorgio23k) reported
@CapitalSteez12 @Plusnet Same problem for me, I'm in East London. The light on the router is the right colour but no Internet
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Ben Barber
(@BenBarberDP) reported
@Plusnet Hi, is Plusnet having a major outage? My router is showing as connected but no internet, and I see on Downdetector that a lot of people are reporting problems. And last night speeds were ~18Mbps and they are usually ~70.
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McGeorgeOfTheJungle
(@McGeorgeOfTheJ1) reported
The slow response to fix shows Plusnet has no night cover in case of emergencies. So guess everyone has to wait until 9am or something to get action? Other people up n down the UK have same problem, can't authenticate with BT to get net access.
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big rock with man
(@HarveyWaddi) reported
Criminal that @Plusnet charge money, hands down the worst isp ever. @Plusnet and famine are the same.
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Linda Lou
(@ahullabaloo) reported
@Plusnet my internet is down, xbox says I'm connected but I'm not. My phone cant connect either?
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Tasty Reg
(@Tasty_Reg) reported
@Plusnet Same in Wales, do you have no-one who works overnight to check on these things. Not a peep here and your service status page says all is ok.
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Capital Steez
(@CapitalSteez12) reported
@Plusnet Got no internet whatsoever? Router is working fine light is correct colour and still nothing not working on any devices?
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Karl Price
(@karlwr14) reported
@RainbowsEnd69 @Plusnet Mine's been down since roughly 12:50am. Router light is blue and everything says connected when logged into the admin settings. No joy.
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Debs Shipley
(@RainbowsEnd69) reported
@Plusnet Plusnet is NOT Fine in my area. Been down for hours. We work from home. Look on other page (eating my limited data) and it says down since 12.40. Plusnet don't seem to know this. Not happy time to move.
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Tasty Reg
(@Tasty_Reg) reported
@plusnet No internet down here in darkest Wales, and looks like more than a few have been having the same issue for hours. Where is your overnight support? #PoorCustomerService #Broadband
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Daniele Urania
(@uxentriko) reported
@Plusnet there is a huge internet outrage in the UK of your service and your site say it is all good!
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Mel D
(@MelJD46) reported
Internet down in LE14 @plusnet so no WiFi calling @ee looks like @bt went as well &as all are the same guess I lucked out😕 so I'm off to read a book ttfn
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Mo
(@MohammedM6371) reported
@Plusnet Is there anything I can do to resolve this problem please? Thank you
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James
(@Rushmere3D) reported
@Mobile_Dom @LightningFibre I'm with Plusnet, never had an issue that's not be resolved quickly. It varies across the UK though.
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Squ
(@Squ_38) reported
1/6 @Plusnet @plusnethelp My Plusnet account is totally messed! Billing has been a shambles for the duration of the last contract, with the last 2 bills charging for services long since cancelled. Complaint raised but told you can't raise new bill until 2 wks fm 17/9 (217280228).
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Tyler Allicock
(@tyler_allicock) reported
@plusnet Waking up to no internet when you're working from home is never a good thing and yes, we've restarted our router and our modem...
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@andrewdavis_113
(@113Andrewdavis) reported
@Plusnet no internet service at home LL442DA
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Pete
(@Sinister_Pete) reported
@Plusnet Did your network guys fall asleep too as you’ve been down since 12:30am?
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Tomma235
(@tomma235) reported
So only the 3rd day on @Plusnet and already no service. No support until 8am. What do they say about the grass not always being greener?
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Ali Parry
(@AliParry83) reported
@Plusnet anyone else having issues with connection this morning? My router is fine, all blue ready to go but my phone and laptop are saying there is no connection
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Peter Potts
(@PeterPottsGB) reported
@BenBarberDP @Plusnet Same here. Looks like quite a few people are reporting problems.
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Mike Skarratt
(@MikeSkarratt) reported
Plusnet Broadband - award-winning customer service my arse! Liars offering slow unreliable connection, failing to keep promises and dates. Avoid!
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Katy Colbert
(@katycolbert) reported
@Plusnet when the internet goes out the night before you need it for uni stuff and you know that as you aren’t the account holder there is nothing you can do to get help. Hope it is up and running by the time I wake up otherwise I’m doomed!
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123
(@_RichardHarris) reported
Hi @Plusnet my internet has been down since 12.30am. Router has IP and says it's connected but no websites load. looks like several others have the same. service announcement please!
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Mark Sidney Waller
(@MarkSidneyWall1) reported
@MarcAllera Hi I have just been on the phone to plusnet to try and get an apologie for my mother being as you took over her phone line without her requesting, I would like to raise a formal complaint but because she is not a plusnet customer this is not possible?Please respond
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Tasty Reg
(@Tasty_Reg) reported
@DowndetectorUK Worth noting that, according to the tweets, plusnet have been having issues since at least 1am and not a single overnight update from them, not just the last ten minutes. #PlusnetDown
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Sandra Markey
(@SandraMarkey) reported
@Plusnet, you might want to wake up your infra team. Looks like a LOT of your customers are lacking internet (blue light, no internet). You might also want to beef up your monitoring systems unless it is your intent to use your customer base as your alerting system? #PlusNETdown
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Antoinette Daniel
(@Antoinette_JH) reported
@Plusnet @plusnethelp based in Worthing. Internet down. Router colour is blue. Have rebooted. Has been like this since at least 4am. Frustrated as work day is about to begin. What is happening?
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Joanne
(@Mimejo) reported
@Plusnet Same issue here in Northern Ireland.
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Tim Marcus
(@TimMarcus76) reported
from
Swanage, England
@Plusnet no internet since 1am! What’s going on? Down detector reports multiple issues…