3 (Three) Outage in York, England

13+ hours later and I still have no service 😡😡😡 @ThreeUK

So time for an upgrade on my phone but @ThreeUK are offering a longtime customer £58 a month whilst I’ve seen it elsewhere for £38 looks like I’ll be cancelling my contract tomorrow

@Three_Is_Broken @ThreeUK It’s three customers service (sorry I mean lack of) that shocks me. I have expensive bills average £100 a month, and have no help whenever there is a issue (which is a lot)!

@ArifFaisal02 @ThreeUK I usually get okay signal but haven’t had signal all day

@TrickSparks7 @ThreeUK @ThreeUKSupport I’m having the same issue

@ThreeUKSupport @ThreeUK @Three_Is_Broken Once again, I see you are doing nothing at all to help the general public in these hard times. Received my latest bill & you are telling me my monthly charges are going up. If my £100 bills each month were not enough to bend me over!

@ThreeUK any reason why the 4g network is so slow in York today.

Hey @ThreeUKSupport, do you know if there are any issues in YO10 postcode, or why I'm getting an error saying "the number you have called is not compatible with the service you are using"

@ThreeUKSupport Thank you for replying, Sorry I was frustrated as my device is too slow switching between sites etc. I have now managed to sort it out on My3 eventually mainly because I'm a cretin with IT.

@ThreeUKSupport can’t be arsed now already swapped providers, couldn’t bare it no more it’s so bad. i know people take it out on you when yous are just a twitter admin but drop a message to the boys higher up & in charge because it’s genuinely shocking. Other ppl on here vouching for that too...

@ThreeUKSupport It’s not the signal I’m worried about haha. It’s the fact I’ve had a text saying there was a process paying last months bill...

@ThreeUKSupport can someone please get in touch ASAP. I need my PAC code now and have for over 48hrs. My new network provider is chasing. You guys are holding up, please don’t send me the past three days invoice as it’s been you guys causing the delay.

@ThreeUKSupport No never clicked the link. I was going to wait to phone you guys and ask about it.

@ThreeUKSupport Hi, you suddenly closed my line without notice yesterday. I had to call you to find out that you're switching to 5G and that you need to send me a new router and SIM card. I received them today and they're not working (network authentication problem). [...]

@ThreeUKSupport Clearly not or we wouldn’t be having this chat. Too busy to cancel a contract.Too busy to query a cancel request that shows on the system. Too busy to ignore my correspondence. Not too busy to pass it to debt collectors though after texting to say complaint has been resolved.

@ThreeUK your service seems to get worse! I’ve been trying for days now to speak to someone as advising here, having been trying for 2 hours this evening to speak to the right department, to have the live chat cut out on me, I’m now looking to cancel both of my contracts with 3!!

Unimpressed with @threeuk @ThreeUKSupport The SMS to obtain a PAC code doesnt work. The website rejects logins with the CORRECT password and the password reset produces "my3auth.text.generic.error" making it impossible to log in or get a code to leave. Pathetic.

@ThreeUKSupport I'll try the Twitter chat team when they're open again. However, if it's the same team that's here on Twitter who don't have access to my account, am I going to be able to get some proper help via this chat? Or is this just a way to discuss my complaint away from the public?