3 (Three) Outage in Wotton-under-Edge, Gloucestershire, England

@ThreeUKSupport I've been advised to speak to tech support, they reset the account twice but nothing changed. Been advised change to 3g only - no change. Tried speaking to your social web team but it's always too busy and i know you'll just advise me to speak to tech support, which ive done.

@ThreeUK Have been unable to get internet on laptop since Sat after reaching my monthly limit. Just need help to get online & pay p/rata for this wk. Been trying to contact u since Monday

@ThreeUKSupport thanks for cutting off my phone in the middle of global health pandemic, I tried calling your customer support to talk to someone but unless I have money you clearly don’t care

@ThreeUKSupport The call was the 6th call to your support team, Home Fi not working. Same old excuses, “It will get better in a few days” Fastest network, built for data, blah blah I’m afraid! Today 130bps download and 2 Mbps upload. Utterly useless.

@ThreeUKSupport Can you check your mast in GL6. Possible lightning damage, data rates v.poor now

@ThreeUKSupport not getting signal BS5 in house for last week. Been with you for 10 years living at same address! Help!!

@ThreeUKSupport I still have no service turned on and off many times. BS5

Hey @virginmedia - down again. No. You DM me. You fill in your form. You call an engineer. I’m extremely tired of shit service. I’m running my business hotspotting from my @ThreeUK iPhone while your broadband does... oh I dunno.

FAKE TEXT FROM THREE “3Update” claiming that “cannot take payment from your debit. Need to update details”. Clicked on it but then I deleted the text and checked my @ThreeUK app instead to be safe and can confirm there’s no issue with my account. @ThreeUKSupport please be aware!

@ThreeUKSupport Hi do you have trouble going on with your network at the moment! I live in the BS49 postcode area and work in the BS1 area about 15 miles apart and neither of them are working, starting to become a joke now.

@ThreeUKSupport Hello. Your web chat team agreed to a £5 credit for the recent disruption to the network but I’ve received no email to confirm and no credit is showing on my account. Please can you check

@ThreeUKSupport Today is my day 5 without service ( Text, calls and data) I have two cellphones and Broadband, I tried reboots, airplane mode, my postcode BS13, I don't know what to do, I just have no service or intermittent service for seconds.

@ThreeUKSupport @cwh90 On the ball with smishing to protect your own interests. No problems taking money from peoples bank account though above and beyond agreed contracted amount.

@claremackie_ @ThreeUKSupport They steal your money also Clare illegally from your bank. And then if you can the direct debit it will affect you and your credit score and never them. Only way is keep posting on twitter and convince potential customers to go elsewhere.

@ThreeUKSupport @Zanos7 They will not sort it for you pal. Lies. They sendyou to webchat. Someone in India every time and running 40 chat windows at a time. They assure you it will be fixed. It never is. 6 months now I’m trying to get my money back

@ThreeUKSupport I haven’t been able to, myself and others fail the credit check when we shouldn’t be. There has to be an issue with your system it says “sorry your credit check hasn’t passed”

@ThreeUKSupport @annsummerscarol At the moment, your call waiting times are TERRIBLE!!!!!

@ThreeUKSupport I called and cancelled that order after spending over 3.5 hours on hold trying to sort this issue which only ended yesterday afternoon. I am so cheesed off with @DPDgroup_news (Bristol Depot) and you guys at 3 for failing when it comes to customer service and call waiting times

@ThreeUK I am SO BORED of signal/data just disappearing/showing as full but not working. It’s not my phone before you say it, otherwise @Three_Is_Broken wouldn’t have to exist.

@ThreeUKSupport I’m having call issues in BS1 and BS2. Calls cutting out after 1-2 minutes! Nearly £70/month for a poor indoor signal and this!

@ThreeUKSupport The live chat is NOT working. This is appalling service and very distressing for my Nan.

@ThreeUKSupport POOR CUSTOMER SERVICE. Will anyone help me

@ThreeUKSupport No I wasn't. So far no problems today despite being in the exact same place.

Not a bad one but the number in front should be the POINT for us and not against us @ThreeUK @ChelseaFC

THE HUGE 3 SPONSER IS SOOOOO AWFUL @ThreeUK

@ThreeUKSupport @irobot2018 And that's why I'm not a customer anymore.

@ThreeUKSupport Oh and I have the chat transcript saved with the transcript ID where the agent told me to just cancel the direct debit

@ThreeUKSupport I’ve spent probably 2-3 hours on the phone to your call centre being passed around agents trying to cancel and get a refund for what I have paid so far as I never received the router let alone used it. Now I’m being threatened with debt collectors

@ThreeUKSupport I ordered it right before lockdown but it was sent to the wrong address. Have been trying to cancel it ever since. Your call centre wasn’t taking calls for cancellations and the online chat told me to just cancel the direct debit and you’d contact me to sort it out

@maxkinson @virginmedia @ThreeUK Straw poll of Virgin Media Customer Service (lack of) Please retweet to get good representation