3 (Three) Outage in Wotton-under-Edge, Gloucestershire, England

Hey @virginmedia - down again. No. You DM me. You fill in your form. You call an engineer. I’m extremely tired of shit service. I’m running my business hotspotting from my @ThreeUK iPhone while your broadband does... oh I dunno.

FAKE TEXT FROM THREE “3Update” claiming that “cannot take payment from your debit. Need to update details”. Clicked on it but then I deleted the text and checked my @ThreeUK app instead to be safe and can confirm there’s no issue with my account. @ThreeUKSupport please be aware!

@ThreeUKSupport Hi do you have trouble going on with your network at the moment! I live in the BS49 postcode area and work in the BS1 area about 15 miles apart and neither of them are working, starting to become a joke now.

@ThreeUKSupport Hello. Your web chat team agreed to a £5 credit for the recent disruption to the network but I’ve received no email to confirm and no credit is showing on my account. Please can you check

@ThreeUKSupport Today is my day 5 without service ( Text, calls and data) I have two cellphones and Broadband, I tried reboots, airplane mode, my postcode BS13, I don't know what to do, I just have no service or intermittent service for seconds.

@ThreeUKSupport @cwh90 On the ball with smishing to protect your own interests. No problems taking money from peoples bank account though above and beyond agreed contracted amount.

@claremackie_ @ThreeUKSupport They steal your money also Clare illegally from your bank. And then if you can the direct debit it will affect you and your credit score and never them. Only way is keep posting on twitter and convince potential customers to go elsewhere.

@ThreeUKSupport @Zanos7 They will not sort it for you pal. Lies. They sendyou to webchat. Someone in India every time and running 40 chat windows at a time. They assure you it will be fixed. It never is. 6 months now I’m trying to get my money back

@ThreeUKSupport I haven’t been able to, myself and others fail the credit check when we shouldn’t be. There has to be an issue with your system it says “sorry your credit check hasn’t passed”

@ThreeUKSupport @annsummerscarol At the moment, your call waiting times are TERRIBLE!!!!!

@ThreeUKSupport I called and cancelled that order after spending over 3.5 hours on hold trying to sort this issue which only ended yesterday afternoon. I am so cheesed off with @DPDgroup_news (Bristol Depot) and you guys at 3 for failing when it comes to customer service and call waiting times

@ThreeUK I am SO BORED of signal/data just disappearing/showing as full but not working. It’s not my phone before you say it, otherwise @Three_Is_Broken wouldn’t have to exist.

@ThreeUKSupport I’m having call issues in BS1 and BS2. Calls cutting out after 1-2 minutes! Nearly £70/month for a poor indoor signal and this!

It’s all very well sending me a pin to reset access to my voicemail @ThreeUK but it’s 8 digits long and I can’t remember it, but you don’t give long enough to switch between apps on the phone. Now I have to wait til I have paper to write it down.

@ThreeUKSupport @jess_addis3 Looks like Three’s social media department have been on the same customer service course as British Airways. Loads of platitudes & sympathy but little effective action.

@ThreeUKSupport @Katsumo95741728 If it’s an iphone 7 you might as well pick any postcode in the country. 4G Service (or rather lack of) is absolutely appalling. 3G not much better. Wish I’d stayed with #VirginMobile even if a bit more expensive. At least with them you can use what you’re paying for. #Three

I feel the same way. Main reason I signed up with @ThreeUK was the Go Roam element. Little did I realise that it would be a lot easier to get a data service virtually anywhere in the world other than the UK itself!

@ThreeUK this is the first time in.. 7 years that I am disgusted with you. Increasing my contract by DOUBLE, forcing me to look elsewhere. I'm so so so upset right now. I could pay 2£ more and get 2gb less, but that is just as bad.

@ThreeUKSupport Hi. You incorrectly took money from my wife’s bank account over a period of months. Complaint made, not yet resolved.

@ThreeUKSupport Hello. I need to contact you about an existing complaint - please can you let me know what email address I should use. Thanks

@ThreeUKSupport BS5 iPhone 6s. Always have great reception, just this miri g it dropped to nothing, now back intermittently with one bar, so still ongoing issues Scime 9:30 AM

@ThreeUK you have the worst customer service I have ever come across! None of you seem to know what’s going on I’m missing £400 I’ve been told you will call and they havnt. I’ve called in but now your to busy. U gave me a link to chat to with, it’s sent me to aDutch news website!

@ShaunMarmite @ThreeUKSupport Oh you poor love

@ThreeUK how do I put a complaint in about my service as it’s a joke Been going on for months now and nothing changed in the service I’m getting

@ThreeUKSupport Yes, rebooted and no signal. My colleague (Three customer too) has the same issue.

Day 3 of no network in BS1... @ThreeUKSupport

@ThreeUKSupport Dear @Ofcom, how do I make an official complaint against Three? After really struggling to close my late mother’s account and thinking this was resolved, I have now received a letter from Creditlink Account Recovery Limited demanding payment or threatening further debt recovery.

@ThreeUK you need to sort out these signals issues man, every time I try and use my data it’s keeps lagging and super slow and it’s been going on for like 3 months now I keep complaining and it seems like u don’t care!

@ThreeUK is there something wrong with the connection today!? All day my phone keeps loosing all signal and 4G, then finding it again.. even though I am in my house where it is always fine..

@ThreeUKSupport hey.. any idea if there’s a problem in the BS32 area! I’ve not had internet for three days and I still have 29GB left...

@ThreeUK hey.. know if there’s any problems in the bs32 area? Haven’t been able to connect to the internet in 2 days.. and I still have 29GB data left

@KerryMP It would certainly be popular with me. I had real difficulties trying to close down my mum’s account with @ThreeUK after she died. They even tried to persuade me to keep it open and then sent threatening texts when her bank account was frozen. #beforecustomerservice.

@ThreeUKSupport Even though I’ve rang to report my mum’s death, spoken to someone to invoice me the account after threats on my credit rating, then spoken to customer advisor on here - who apologised and wrote off the £10 odd bill - I have just received a phone call chasing me for the payment.

@ThreeUKSupport I was told last night by telephone that the account would be closed on the 19th. I can’t remember being asked for a death cert- but if you supply an address then I can do that easily. And then I need an address of someone senior enough to make an effective complaint please.

@ThreeUKSupport First time you’ve asked for a death certificate, the account will be closed from the 19th of August. It feels like everyone I talk to has no idea how to process closing a dead persons account. This is by far the worst company I’ve had to deal with, even getting threats by text.

@ThreeUK @ThreeUKSupport @ThreeUKSupport are you going to acknowledge or answer this tweet that you are included in from yesterday? I want to raise a complaint about dreadful customer service.

Hey @ThreeUK - the signal is reaaaaaaaally bad in Bristol area today. Any reason? Ta :)

@ThreeUKSupport I'm trying to register on My3 but when I try to validate my email address it gives me the error MY3-CHANGE-EMAIL-RESPONSE-ERROR undefined - any idea how to sort out the problem?

@ThreeUKSupport SI - DM me no to call into complaint team in Scot and Will discuss. Issues with app & online; also now uncovered issue with DD on new monthly contract I was switching to from PAYG taken before sim activated. There will be notes in complaint team on prev issues. DM for phone no

Can’t wait to pay this £460 to @ThreeUK and get out my contract & join @EE for much better service and network🥳

@Three_Is_Broken @ThreeUK I’ve just moved to another provider and so far so good! No need to suffer bad connection or even keep my phone at 3G anymore! Almost afraid to jinx it!

@ChelseaFC @ThreeUK Worst sponsor in all of sports. It's a damn number. They better be paying 50m

@ChelseaFC @ThreeUK Ugly logo and a woeful network. You certainly don’t want to sell any shirts.

@ThreeUK @ChelseaFC @ChelseaFCW Worst logo ever. At least put a 3 in letters....

@ChelseaFC @ThreeUK Lmfaooooo 😭😭😭😭. You honestly think we support this Club to have a laugh.

@ChelseaFC @ThreeUK If this is your idea of dry British banter or humour......well don’t play it on the fans who support the club in this dire state. Shut up,head down and get some deals done. 3 or not we are still shit.....don’t forget that.

@CFCMarv @ChelseaFC @ThreeUK Chelsea fans are too strong up on sancho have you thought about all the red flags he has that is cuasing no other team in any other league too even look sideways at him other than the EPL who severely hypes british players regardless of their on and off the field issues

@TheShedChile @ThreeUK @EmenaIo @ChelseaFC @ChelseaFCW Ewww ****** awful

thanks @ThreeUK you’re going to make our shirt look shockingly bad