3 (Three) Outage in Worksop, Nottinghamshire, England

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

Just has the worst experience with @ThreeUK took 12 calls over 1 hour just to pay one bill hung up on by 3 different members of staff for telling them they were wrong (they were btw) #badcustomerservice

@ThreeUKSupport 10th November via the Three application on my mobile phone. Been a very poor month or two of service from Three coupled with the poor data and mobile coverage at my home.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

@ThreeUKSupport I have had the sim for around 3 years. My postcode is S8 9FP. The signal hasn’t been an issue until the last few months as noted before.

@ThreeUKSupport Since three had issues with their network a few weeks ago I realised there was a problem. Overall I would say three months since service started to diminish. My first two years on three were excellent but since my latest renewal it’s not been as good.

Once again @ThreeUK service on mobile is terrible. S8 in Sheffield and I can’t use data at all without WiFi on. This is another week with poor service. Turned phone one and off, data on and off but nothing improves

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@ThreeUK your customer service stinks! After being promised a refund for money taken in error three times it still hasn’t been refunded. Will be cancelling all four of my family accounts ASAP #shitcustomerservice

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK Not for me. 3rd full day without mobile data. Not good enough 3. And before you suggest it @ThreeUK I've tried switching it on and off several times and doing a manual network roam. When I rang 333 they were worse than useless - said they couldn't do anything basically

@ThreeUK Im still having issues three days on.

@ThreeUKSupport I have restarted, reset network settings and got a new sim card

Trying get to PAC from.@ThreeUK is a joke. Look, I'm leaving so just give me a PAC. Customer first right...

So glad I finally swapped my @O2 sim only for @ThreeUK possibly the best decision I’ve made for a while. @O2 sooo expensive for a poor service🙄 So much for ya money with @ThreeUK

Still waiting on my call back from @ThreeUK customer services to sort my insurance out... not impressed

@ThreeUK pleeeeeeease help me

@ThreeUKSupport Any chance of a reply to my DM. Been trying to sort this issue out since 11am. Nightmare. Not impressed now.

@ThreeUKSupport There wasn't. Ironically the connection dropped and the chat window ended the the chat. I asked what are my options, clearly the service isn't right. I'd rather we come to a sensible conclusion and I'll go wired with someone else.

Disappointing the @ThreeUK PAC text service is not working @Ofcom

@ThreeUKSupport pls help

@ThreeUKSupport My phone lost signal 4 times .

@ThreeUK anychance you could fix the masts in Sheffield S6 #no service again

@ThreeUKSupport I took out a contract as I thought I couldn’t upgrade, then customer care told me I could upgrade so they ‘cancelled’ the contract I had taken out, long story short they hadn’t cancelled it and after phoning twice more I was billed me £73 which has since been refunded, but..

@ThreeUKSupport I havent registered my new contract yet so can still cancel phone still in the box

@ThreeUKSupport Yes they tried telling me it was for years service but the contracts wrre started together

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

@Lucwise @ThreeUK You'll be lucky to get any speed from three I left them after they (for the whole 24m contract) failed to deliver even consistent 3g signal In a city they claimed to blanket cover with 4g and as soon as you went indoors you lost all signal completely

@ThreeUKSupport The house on a Hill’s post code is DM’d to you. I did go through this with your colleague, I was advised to turn off my WiFi. Which I have done, but the sucky signal remains...

@ThreeUK Sheffield’s Fargate store staff are so friendly and did everything to try to help me! They deserve recognition for their patience and persistence!

@thishellishome @ThreeUK @Caspar_Lee I was more implying I'd never heard of him

@TheNordicAlien @Three_Is_Broken @ThreeUK AL8 isn't much better. Roll on 3rd March when I can get proper service

@ThreeUKSupport I took out a SIM only contract, but cancelled it within a couple of days. The SIM was never opened or used. However, you still took a direct debit payment this month, and I'm having great difficulty having it refunded

@ThreeUK i hate being rude on the phone but honestly being passed around 6 departments and having to tell them my date of birth and postcode every time is exhausting

i've spent far too long on the phone to @ThreeUK in the last week and honestly i've never been more infuriated. just let me leave! i know i've been with you for 10 years! but! i! can't! get! any! signal! in! my! new! flat!

Oh hey @ThreeUKSupport, I'm just going through the process of signing up with you guys, and the no-reply email I got with "Important information" included a broken link to the T&Cs. Call me old fashioned, but I actually like to pretend to read those long technical documents...

@Rhyspal @Three_Is_Broken @ThreeUKSupport im crying ilysm hahaha i have the same@problem mate my 4g is 1bar sometimes changes to 3g lmao in basically birmingham too

@2point4bikes @ThreeUKSupport It's been this way for quite a while though, its getting frustrating when simple things on the network are difficult because they don't load

Three 4G is absolute shit at the moment @ThreeUKSupport 💩

@ThreeUKSupport No, no fix date. But the slow speed is not just in a specific place. I live is SE London and work in SW London and the speed is poor anywhere. The only positive is that at work, Three is acceptable and EE, O2 and Vodafone are next to zero.

@johnyev @ThreeUK The same calls would have cost around £12 with Vodafone and EE, or around £11 with O2 and Virgin Mobile. We encourage businesses and organisations to get rid of premium rate 084 and 087 numbers as they rip off callers. For after-sales issues their operation is already illegal.