3 (Three) Outage in Rotherham, England

@ThreeUKSupport please can you tell me why my network is so slow I only have 1 bar for reception and my 4g is not loading I am using to switch to 3 g and that is poor. I work for the NHS and am working remotely and need my phone to contact employees. Please can you let me know.

@ThreeUKSupport we recently got the HUAWEI hub with Alexa wi fi . The problem is we are having trouble connecting to the internet tried resetting hub and devices , moving hub around and constantly struggling to get any internet although it says it’s good it isn’t check DM please

@Three_Is_Broken @ThreeUK I upgraded 2 weeks ago and had nothing from that day and carnt get a resolve even though a phone 3 times a day , I’m paying for 2 x WiFi boxes that have never worked

@ThreeUK @ThreeUKSupport now call me a liar saying I actually recieved the boxes 2 weeks prior to when I do but said they carnt check it’s what it says on the system so I carnt cancel Call your customers Liars

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUKSupport is there a problem with mobile data in DN3 as my daughter hasn't been able to use any since Monday.

@ThreeUKSupport Sorry this is not my phone problem. This happens to quite a few people with 3 network.

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

Caught in a weird login and validate email loop trying to upgrade my phone. @ThreeUK must really want me to have an iphone (🤢) as every time I click on Samsung I get thrown back into an eternal cycle of validation hell. It's working that well that Bethesda want to publish it.

@ThreeUKSupport 10th November via the Three application on my mobile phone. Been a very poor month or two of service from Three coupled with the poor data and mobile coverage at my home.

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

@ThreeUKSupport I have had the sim for around 3 years. My postcode is S8 9FP. The signal hasn’t been an issue until the last few months as noted before.

@ThreeUKSupport Since three had issues with their network a few weeks ago I realised there was a problem. Overall I would say three months since service started to diminish. My first two years on three were excellent but since my latest renewal it’s not been as good.

Once again @ThreeUK service on mobile is terrible. S8 in Sheffield and I can’t use data at all without WiFi on. This is another week with poor service. Turned phone one and off, data on and off but nothing improves

@ThreeUK your customer service stinks! After being promised a refund for money taken in error three times it still hasn’t been refunded. Will be cancelling all four of my family accounts ASAP #shitcustomerservice

@ThreeUK Not for me. 3rd full day without mobile data. Not good enough 3. And before you suggest it @ThreeUK I've tried switching it on and off several times and doing a manual network roam. When I rang 333 they were worse than useless - said they couldn't do anything basically

@ThreeUKSupport I have restarted, reset network settings and got a new sim card

@ThreeUKSupport @ThreeUK Network been down all night whilst I have been working and still down now. I know mobile networks fail but absolutely no updates whatsoever from yourselves about the issue after seven hours and counting is absolutely shocking!!!!!

Trying get to PAC from.@ThreeUK is a joke. Look, I'm leaving so just give me a PAC. Customer first right...

Still waiting on my call back from @ThreeUK customer services to sort my insurance out... not impressed

@ThreeUK pleeeeeeease help me

@ThreeUKSupport Any chance of a reply to my DM. Been trying to sort this issue out since 11am. Nightmare. Not impressed now.

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

Disappointing the @ThreeUK PAC text service is not working @Ofcom

@ThreeUKSupport Once it has been dealt with, my mum will be leaving Three as the whole incident has been ridiculous.

@ThreeUKSupport My phone lost signal 4 times .

@ThreeUK anychance you could fix the masts in Sheffield S6 #no service again

@ThreeUKSupport I took out a contract as I thought I couldn’t upgrade, then customer care told me I could upgrade so they ‘cancelled’ the contract I had taken out, long story short they hadn’t cancelled it and after phoning twice more I was billed me £73 which has since been refunded, but..

@ThreeUKSupport @ThreeUK your mifi device is a joke , in the US you have to plug into mains to work, how is this mobile , your customer service is a joke every time I call no one knows anything about my case #joke #rubbish

@ThreeUKSupport @ThreeUK shocking service why tell me you are going to deliver on Tuesday and now say you can’t deliver at all

@ThreeUKSupport terrible service

@ThreeUK how come EVERY TIME I try and use data on my mobile at #KingsCross it never works. I keep logging this on your website but nothing is getting any better.

@Lucwise @ThreeUK You'll be lucky to get any speed from three I left them after they (for the whole 24m contract) failed to deliver even consistent 3g signal In a city they claimed to blanket cover with 4g and as soon as you went indoors you lost all signal completely

@ThreeUKSupport The house on a Hill’s post code is DM’d to you. I did go through this with your colleague, I was advised to turn off my WiFi. Which I have done, but the sucky signal remains...

@ThreeUK Sheffield’s Fargate store staff are so friendly and did everything to try to help me! They deserve recognition for their patience and persistence!

@ThreeUKSupport Listen to the call records, reducing customers almost into tears is not great customer service

I’ve got this problem too @ThreeUK

@ThreeUKSupport Gave up trying to get on the web chat. Still ongoing and only have 1 bar of signal

@ThreeUK Try and avoid this network would be my advice

@ThreeUK "Thanks for your patience. We're working hard to fix your problem. When we have a fix, we'll either call you or send you a text update within 7 days" I know there's more important things going on in the world, but I want to leave you and can't tell you any other way

@ThreeUK FANTASTIC service by Caroline over the phone in Customer Relations - THAT CALL WAS SO QUICK & SMOOTH I DIDNT EVEN BOTHER TO ASK FOR COMPENSATION FOR THE ERROR!

@ThreeUK you charged me £1.10 for 2 picture messages which my friend didn't receive (sent them by Whatsapp in the end) & your support says it's my fault for not knowing the other other person couldn't receive them! So thanks for the PAC & I'm gone. Enjoy your ill-gotten £1.10.

@ThreeUK The app doesn’t work. The website doesn’t work. I’ve been in a queue for customer relations almost 3 hours now after spending an hour with other support getting me to do the same thing I’ve already done million times and spent hours trying to just get into my account.

@ThreeUK @katebevan Amazing. Haven’t been able to get a decent 4g signal since last year and @ThreeUKSupport and @ThreeUK just ignore it. Still put their prices up this month though. Classy.

Can't wait until @ThreeUK open up their lines to cancel a contract. Going to enjoy that conversation. @ThreeUK have taken over £300 of my money, and over two weeks on I'm still fighting to get it back. Keep getting told it will be another few days... #3mobile

@ThreeUK You taking the Mickey I have been online with to different agents for over 4 trying to cancel my son iPad ,