3 (Three) Outage in Doncaster, England

@ThreeUKSupport I understand that. But I have been trying for 2/3 days now. If my WiFi isn’t going to work then I would like to cancel please

@ThreeUKSupport Suzi when you get a minute love can you reply. I would like to sort this out so I can get the service I’m paying for

@ThreeUKSupport @ThreeUK The app is useless, I’ve been trying for 5 months to change my address on it and it just comes up “there’s a problem we know about.” Whenever I go on live chat they just say I’ve to do it on the app. How can I if it comes up with a problem each time. Help

@ThreeUK I’ve tried both these options and neither have been to solve the issue

@ThreeUK a 2.7% increase on mobile contracts when so many are isolating on reduced wages or key workers is pretty bad timing.

@ThreeUK I don't think at this time it is appropriate to be putting prices up! I feel you have seriously dropped the ball and should be offering your customers help not putting prices up! As a household of small business owners, we have no income and are not likely to until June.

@ThreeUKSupport we recently got the HUAWEI hub with Alexa wi fi . The problem is we are having trouble connecting to the internet tried resetting hub and devices , moving hub around and constantly struggling to get any internet although it says it’s good it isn’t check DM please

@Three_Is_Broken @ThreeUK I upgraded 2 weeks ago and had nothing from that day and carnt get a resolve even though a phone 3 times a day , I’m paying for 2 x WiFi boxes that have never worked

@ThreeUK @ThreeUKSupport now call me a liar saying I actually recieved the boxes 2 weeks prior to when I do but said they carnt check it’s what it says on the system so I carnt cancel Call your customers Liars

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUKSupport is there a problem with mobile data in DN3 as my daughter hasn't been able to use any since Monday.

@ThreeUKSupport Iv called my land-line tonite and that rang and iv spoken to a friend mobile to mobile and that w we nt thru, I'm assuming u had a glitch on the network which has now cleared

So @ThreeUK and @Huawei_Europe between the pair of you I am unable to make calls to land-line numbers either three you have a problem or its huawei with there last update which I have installed both companies need to get you act together

@clydenpea @ThreeUK No nothing to do with three this time it was all down to twitter have a major outage world wide

@ThreeUKSupport Sorry this is not my phone problem. This happens to quite a few people with 3 network.

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

@ThreeUKSupport The service here is disgusting

@ThreeUK no network coverage and now even your app does not show correct info. Second level of complaints procedure please @Ofcom how can I refer this to you? All I got from them is bills and broken promises.

@ThreeUKSupport was promised a call back a week and a half ago from customer relations and still haven't heard anything, please can you help sort this as I dont want another 5 hours of live chats and being put on hold..

@ThreeUK was promised a call back a week and a half ago from customer relations and still haven't heard anything, please can you help sort this as I dont want another 5 hours of live chats and being put on hold..

@ThreeUK is my3 app down as it won’t let me login in

@ThreeUKSupport your signal is down as I don’t have any network coverage 😤

@ThreeUK why does my other phone always say no service?

@ThreeUK why is my phone signal so **** ? Joke it is robbing people each month and I have at least a week every month where my phone signal is shite ?

@ThreeUKSupport I have sent more than three emails with my passport and new password details. I have called the call centre and received horrible replies. The people in the chat have said twice that in 48h I should get all sorted. Still nothing happens. I can't access my bank account,GP, etc.

@ThreeUKSupport My phone was cut out of the blue. Apparently my account was hacked. After more than 2 weeks I am still waiting to get my line back. You have charged me for opting out, which I didn't do, and even sent new billing. I still don't have my line back.