3 (Three) Outage in Wiveliscombe, Somerset, England

Having a fun time with @ThreeUK check out there existing customer offer page. Oh hang on it's blank.

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport I had a down service with your network on Tuesday with no service and also had no credit put on the accounts I have with you for the mobile phones and homefi broadband.

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@Brimau16 @EE @ThreeUK The costs I’ve have with three have been good plus good customer service etc. But the do charge to get out a contract like other companies

@Brimau16 @EE I’ve never had any problems with @ThreeUK had great service from them

@ThreeUKSupport So asking for date of birth and post code from a random caller that hasn't proven they are Three is fine? I'll speak to OFCOM about that. What about the DD issue? I'm still a tenner out of pocket. And regardless, asking for friends/fsmiky to pay a bill is outrageous.

@ThreeUKSupport Usually 2nd, you tried on the 26th iirc. I've already reported this to my bank who are following the direct debit complaints procedure but have said its your responsibility to refund the £10 bank charge, they won't do it. Either way will never use Three again nor will my gf. 2/2

@ThreeUK @ThreeUKSupport Absolutely furious with your support staff, you think it's fine to call someone and ask for post code & date of birth?! NO! And request I ask friends & family to pay my bill?! NO! & changing DD date without telling me so I get £10 bank charge!? NO!

@ThreeUK your service is shit

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK My signal is bad at the best of times but now i cant even have a conversation with my mum (whos very ill in a care home) without losing signal. Im lucky if i can get through to her at all. I need to be able to talk to her.

@ThreeUKSupport 1/2 account no 7782531537, I was informed that the company is aware of all the trouble and the cancellations team is going to fix the issue on their end I am to ignore all the CRS messages and not to worry about it anymore.

@marcio_delgado @jimwaterson @SkyUK @ThreeUK @Poundland As I said, you get what you pay for. Ps - I also like Poundland, but I’m not going to expect Waitrose levels of service.

@ThreeUK Thanks for the recommendation to do the Shaw academy they have taken money from my account without permission, complete mess up on your part for putting out a keep busy message to your customers Thanks alot Three, I better get compensated for this shit Joke

@ThreeUKSupport please help me . New contract but same number . You haven't taken the money that was due on 29th . Not paying you manually as you took 2 lots last time and I had to wait weeks for a refund !

@ThreeUK I’ve been trying to talk with someone but your phone lines keep disconnecting after advising to use the chat facility on the app or website. The chat facility is showing as currently unavailable. Please help

Hey @ThreeUKSupport why are you putting my bills up in the middle of a pandemic, while you struggled to provide service to me for the last few months anyway, citing “work” that needs to be done or is already done but not done… depending on which advisor I speak to…

@ThreeUKSupport And the screen,link you supplied looks suspiciously similar to the link I had access to 2 weeks ago,when I complained about the same related issue-the team didn’t have access to billing information.I fear as usual,3 don’t care about their customers, no one seems to care

@VodafoneUK @EE @O2 @ThreeUK **** off with your 5g..4g seems to be doing ok. Research on lab mice shows that cause cancers in the brain because the radiation can bypass the brain blood Barrier. It's also deforms cells in the body.