3 (Three) Outage in Wiveliscombe, Somerset, England

Having a fun time with @ThreeUK check out there existing customer offer page. Oh hang on it's blank.

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport I had a down service with your network on Tuesday with no service and also had no credit put on the accounts I have with you for the mobile phones and homefi broadband.

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUK What am I getting as a loyal customer? You should also give us something to keep us with you :)

Worst customer experience ever from @ThreeUK , can you at least let me leave so I can go elsewhere??? 😡

@mick_miller @ThreeUK Tell them you lost the device and want to cancel, then reorder

@ThreeUKSupport Don't blame my phone it also is the same with my data box aswell, customer service just hang up when confronted with a problem. Do I dm my details??

@ThreeUKSupport @ThreeUK Nope, the text option isn't working and your site AND app is still down!

@mick_miller @ThreeUK I had this a couple of years ago with Virgin mobile. Another guy down south had two phones registered in my name!! Turns out we have the same name but that's no bloody excuse. ITV was a nightmare. I even rang him and got a load of abuse. 😔Good luck Mick.

@ThreeUKSupport Iv never had this issue iv topped up my phone with an add on every month and it has worked fine I dont have any service its not only data is plain no signal . Also can you show me where it says that after two month it stoppa working ?

@ThreeUKSupport My three is as much of a joke as the call centre - that’s down as well.

@ThreeUKSupport “The call centre is having issues and can’t take calls - get through “the system is down so we can’t access your account” - “or the system is being upgraded and we can’t access your account” live chat = we can’t get into the system (then the chat closes before you can even speak)

I'm banging my head against a brick wall with @ThreeUK their customer service stinks. I can't cancel a data sim because they have put someone else's details on to my account, so they won't talk to me because I can't give the other persons details! #arrrrggggh!