3 (Three) Outage in Williton, Somerset, England

Having a fun time with @ThreeUK check out there existing customer offer page. Oh hang on it's blank.

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport I had a down service with your network on Tuesday with no service and also had no credit put on the accounts I have with you for the mobile phones and homefi broadband.

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUKSupport So asking for date of birth and post code from a random caller that hasn't proven they are Three is fine? I'll speak to OFCOM about that. What about the DD issue? I'm still a tenner out of pocket. And regardless, asking for friends/fsmiky to pay a bill is outrageous.

@ThreeUKSupport Usually 2nd, you tried on the 26th iirc. I've already reported this to my bank who are following the direct debit complaints procedure but have said its your responsibility to refund the £10 bank charge, they won't do it. Either way will never use Three again nor will my gf. 2/2

@ThreeUK @ThreeUKSupport Absolutely furious with your support staff, you think it's fine to call someone and ask for post code & date of birth?! NO! And request I ask friends & family to pay my bill?! NO! & changing DD date without telling me so I get £10 bank charge!? NO!

@ThreeUKSupport I don't know, what could you suggest that would help? I'm just very disappointed

When you have to use your @ThreeUK data to check if your @bt_uk broadband is down because 3 does terrible broadband and bt does terrible.... Everything

@Three_Is_Broken @ThreeUKSupport Networks F****ed again then. Reported - no issues 🤔 funny how everyone on @ThreeUK in my area have all got no 4g for the past 2 days. 3g full signal 4g no signal. And no it aint the train station or the trees. Bye.....

Totally had enough of my #broadband now. Old copper phone line is just not good enough. Sadly broadband companies can get away with selling fibre to ppl who have old copper lines. Fed up! Changing to @ThreeUK mifi for the house. Used before, great service. #5G

@ThreeUKSupport Hi, was looking to take out a home broadband contract, but cannot see: 1. A way of finding the Huawei B535 listed on your site through the shop. 2. Any home broadband products as you take me to a page asking me for my postcode which does nothing? Can you help?

@ThreeUKSupport Hi. I'm wondering how long three is going to provide a poor broadband service in Worthing for? I really hate paying for poor service. Thank you.

@ThreeUK one of the worst WiFi connections I’ve ever had the displeasure of using would not recommend and would not use again.

@ThreeUKSupport just tried to call your help line and was told it is now closed for the evening. In the same breath the operator tells me you are open 8am - 8pm. What’s going on?

@ThreeUKSupport @johnoceallaigh Did this help at all? My wife is having the exact same issue.

Below par customer service is being received from @ThreeUK . n their back office team which believed to be outsourced to @tech_mahindra A refund of £39 for a refused delivery of mobile dongle 6 week ago hasn’t been processed as yet due to lack of appriate BO processes.