3 (Three) Outage in Westfield, East Sussex, England

Appalling, rude service from @EE store. Also, my wife bought an iPhone from them outright last month and they have locked the phone even though not on contract. Told it will cost her to unlock. Sharp practice. I’ve used @ThreeUK for years. They’re consistently good!!!

@ThreeUKSupport No it’s still awful never had any trouble with 3 before been with you for 14 years

@threeuksupport Hi,just purchased a new iPad and set up the Three app but it initially said a temporary password would be sent via text (which can't be done on an iPad) and now I can't sign in as each time it's asking me for a password I don't have! Help! Many thanks in advance!

@ThreeUKSupport Thank you. A support guy has already look into it today. He is sending me a new sim to try. Hopefully that works

@ThreeUK Still not working. 2 days without signal or data. No idea if my boss has been calling or texting. Ridiculous. Get it sorted.

@ThreeUK Hi! I still can’t use my data. Please help 😢

@ThreeUK your customer service is horrendous!!! It’s so bad, going to cancel my direct debit.

Reason number 100 not to go with 3 Three. 2 years after leaving them they start taking a direct debit from you and when you phone up the line drops! @ThreeUK refund now please. I'll stick with a network i can trust - @O2

@ThreeUKSupport Also I spoke to a three worker bee today and they reiterated that there is no longer a time frame for this issue to be resolved I essentially just have to wait for you guys

@ThreeUKSupport Thanks Kim, I’m not able to order online as it’s not available when I enter my postcode. I will give your customer service a ring and try that way

@ThreeUKSupport It is your responsibility to fix this situation, and the response that you’re waiting for vodaphone to respond to an email is not good enough after 10 days of being displaced and not being able to work properly, I’m not sure if you’re aware but there’s been this global pandemic

@ThreeUKSupport Hi Kim, I have waited for way over 5 days (ref.29441960) and because I don't know the SIM number they did nothing and said I was better going into store. Today I went into store and weren't able to help either and said I should tweet! I am a unlimited customer and really unhappy

@ThreeUKSupport I’m glad you brought this up I actually called on the 7th to confirm that I didn’t want to cancel my contract as I had received a weird text, this was before the hacker fully moved my account over, so this shouldn’t have happened in the first place regardless of security checks

@ThreeUK @ThreeUKSupport Trying to reset my password so I can renew contract (though thinking may just give up in a minute and cancel) Try to reset password get the following: my3auth.text.generic.error Try to re-register: MY3-AUTH-UNAVAILABLE Should not be this difficult.

@ThreeUKSupport what is going on with the 3 Internet signal today???? Diabolical in SW London!!!

@ThreeUKSupport This was formally raised as an issue on the 9th, that is 10 days with no answer or assurance about the safety of my online life

Hi @ThreeUK !!! VERY Poor customer services!! ! Need a matter sorted out in utmost urgency !!! Please advise ASAP !:

Hey @ThreeUK I’ve been trying to get through to someone throughout the day. Your customer service is appalling