3 (Three) Outage in Princes Risborough, Buckinghamshire, England

@ThreeUK Terrible customer service recieved today. Your happy to take my early upgrade fee but today you tell me you cant supply me with the new device until November 5th 2019, nearly 3 weeks later than when you told me I would receive the device. Very disappointing 😡😡😡

@BBCWatchdog @ThreeUK are hopeless. Took too much money on my last bill. Expect me to contact them to be refunded. On the phone for 30 mins yesterday, 20 today. No answer. Live chat not working, no response on Twitter support #watchdog

@ThreeUKSupport I husband has now spoken to five different people on five separate occasions to try and get this resolved. Starting from scratch each time. If someone could resolve this issue asap we'd be very grateful.

@ThreeUK Yesterday we changed our Sim cards. Our internet is still terrible. We cannot even make regular calls. Find a solution to this, please.....

@ThreeUKSupport It was a brand new order where I was only able to enter a billing address. It doesn't really matter, the main issue is i've not been able to receive or use the router and sim/data. I've tried to cancel and been met with a crap process, and now you've passed me to debt colletors

@ThreeUKSupport That wasn't an option when I placed an order. Either way I never got the router or have used it. Three can see this from either my account or the fact the router was returned to them? Not sure why it was passed on to a debt collection agency... scandalous

@ThreeUKSupport how when the phone continually resets ie turns off and on again...apps 'kill chilled' battery optimised...at 6am held up 15 mins...at a better signal location yesterday...worked ok

@ThreeUKSupport They use an iPhone and iMessage. They are using +44 and the message is sent but never gets to me. Stranded in mid air. I have an android Huawei phone.

@ThreeUKSupport I am out at the min so will do later in the day. FYI I have got a dielrect phone Num to the the technical dep, as this is ongoing issue with the mast here. So may ring them as well

@ThreeUK where can I find out what the resolution of my complaint is? I go on the chat and all they want to do is transfer my sim card (??) which got me in this mess in the first place!

@ThreeUKSupport It was sent to my previous billing address which I couldn't change due to my bank only dealing with people in monetary distress from being furloughed. I've just been on the phone and now have to call the debt collection agency directly to sort this out. This is absolutely stupid

@ThreeUKSupport This is getting beyond a joke. I've had about four days of acceptable service in the last month.