3 (Three) Outage in Musselburgh, East Lothian, Scotland

@ThreeUKSupport @AndrewCruzeUK As can how rubbish your network provider is

@ThreeUKSupport No data or signal at all 😥

@ThreeUKSupport why ask me to do a survey with text replies then charge me for the replies. Honestly that's pretty poor.

@ThreeUKSupport Hmm. That sounds like a very standard excuse for the network behaviour I see pretty much 24:7 across the country - it suggests your network isn’t up to scratch

@Nate_Brady @ThreeUKSupport Will do. It does seem to new customers who are having the same issue. I only joined on Thursday. I’ve uninstalled the app for now and will try downloading it again in a few days. I don’t have much faith it’ll work though!

@ThreeUK It's like when have a rant on a WhatsApp group chat then realise it was a bad idea.

@ThreeUKSupport Since I've moved to Edinburgh last December. At home even though the signal strength is between 50% - 75% I never got a decent speed. I've opened many requests for the technical support to check that but nothing changed so far.

@DMcGillivray2 @ThreeUK @Ofcom I had to threaten to report them to Ofcom Don as they guy was constantly asking me questions. He said he had never refused to give me the PAC code but just wasn’t getting round to it, demanding to know which phone, how much etc.

I spoke online to @threeuk and also a shop and the deal wasn’t anywhere near as good as @O2 so now moved 2 of the 3 phones on Three to O2. These questions to “help you” obviously don’t make any difference as it’s still the same deal being offered when I moved the last one. 2/2

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUKSupport Very slow connection as shown on the speed test. A friend also on three is experiencing the same. It's as bad as yesterday. Just improved in the evening. Can't load anything.

@Barriestweeting @VodafoneUK @ThreeUK best for customer service in my opinion.

@ThreeUK customer service is an absolute joke !!!!

@ThreeUKSupport well i can’t find it, who can i phone to cancel

@ThreeUKSupport Whatvis the point of having an offer in Dominoes when the code comes through the morning after the offer expires. Complete waste of time. Don’t have a service unless it can actually do what you say it will.

@ThreeUKSupport Nope they seem to be fine, only data. I’m in a different postcode now and it’s working fine so it appears to be the city centre area that is having issues. EH12 5JP

@andrevenancio @ThreeUKSupport Yup. I guess Three should work on the E-sim support because otherwise neither Apple Watch Cellular nor the new iPhone’s esim will work :(

@cheekychopscat @ThreeUKSupport I have to say I got a response from the Exec team very quickly. It's not worked out in my case because the first person assigned to me was an idiot but I'm hopeful they'll help you.

@Zaid55254400 @ThreeUKSupport Certainly no value for loyalty. Despite being a customer for years they took £275 from my bank anyway three weeks after admitting it was the wrong amount. Really poor. Hope you get a better deal.

@ThreeUKSupport @Abcmsaj I'm still waiting for you to clear up my £275 bill which your bad advice caused me to run up in the first place. Shocking how even after three weeks notice you still took it out of my bank account knowing it to be wrong.

@lau_smith26 @ThreeUK They'll tell you anything! I got landed with a £275 bill for bad advice which they took from my bank account despite knowing for three weeks it was wrong. Hope your Nan gets things sorted out quickly.

@jabs198 @ThreeUK Good luck! They took £275 from my bank account knowing for three weeks it was wrong and they won't even give me a deadlock letter to take it to Ofcom. Hope you get your issue sorted quickly.

@ThreeUKSupport Then please take this as feedback, it’d be great if you guys start offering support for Apple Watch Cellular. I am interested in getting one but since you don’t support it that’s an issue! I‘m sure many others do share the same sentiment.

@ThreeUK @ThreeUKSupport With the new product announcements, do you have any plans to support Apple Watch Cellular?

@ThreeUKSupport Not a lot. I was offered as a "goodwill gesture" a refund of the bill your bad advice had caused me to run up in the first place.

@ThreeUKSupport And do remember that you were fined £250k for not handling "customer complaints in a fair and timely manner." Let me know if you need the link to that. It's on Ofcom's website.

@ThreeUKSupport still waiting to hear why you keep telling me to raise a complaint when I've already done so but heard nothing back. Are you deleting them again? You were fined for that by @ofcom. @BBCWatchdog

@saraweale @ThreeUKSupport They make millions out of us each year. You'd think some of that would go on Customer Service training.

@ThreeUKSupport @saraweale They'll tell you anything. I got my holiday ruined by a £262 data bill after they confirmed they my roaming would be cut off when my £5 Data Passport expired. They also said it would be automatically capped at £45. I don't think Customer Services know or do anything.

I quote from @ofcom ruling:"Three did not log calls from customers as complaints when it should have done. This meant that concerns raised by these particular customers were not entered into." Why are you still telling me to raise a complaint when I have done so?@ThreeUKSupport

I quote from @ofcom ruling: "Three did not handle some customer complaints in a fair and timely manner. This was because some complaints were closed without the company establishing that they were fully resolved." You tried that on me. @ThreeUKSupport

Why are you telling me to raise a complaint when I did so at the beginning? Have you lost it? Did you delete it? @ThreeUKSupport @ofcom

@ThreeUKSupport If I have to contact you again for the complaint to be looked into then you've lost the original. Just what you were fined £250k over by Ofcom in October 2015.

@ReeceAthletics @ThreeUK what a nightmare! But increasingly common. Making customers do all the work to dance around disjointed internal company structures. If customer service were important, the structures would be set up differently. I hope you took your business elsewhere.

@ThreeUKSupport From Three:Thanks for your patience. We're working hard to fix your problem.When we have a fix, we'll either call you or send you a text update within 7 days What point can I exit early.....

@ThreeUKSupport Can you confirm that I will be reimbursed? Why should I pay for such a pathetic service

@ThreeUK hi how is work pay as you go SIM card work in Turkey. I bought £10 pound online. But phone is not working

@ThreeUKSupport any problems with 4g in eh14 7bw. Signal poorer than usual

@ThreeUK what an awful customer service experience I've just had. Least helpful ever.

why did I decide to join @ThreeUK 🤮 I get no signal most of the time and data is slow Kmt

@ThreeUKSupport No as I have no signal at home only when Out xx

@ThreeUK literally the worst company, customer service and general service out there. You suck!

@jopkins @ThreeUK Id already checked today because my signal has dropped off a cliff too

@jopkins @ThreeUK Yes. Doing planned network improvement today according to network status checker on the website.

@ThreeUK @ThreeUK could you first improve your customer service - 35mins and counting to speak to someone. Hugely #disappointed #poorcustomerservice

@YeahhImMee @ThreeUK @ThreeUKSupport It's been bad for a couple of months and seems to be getting worse. Ask for compensation. They've done it for others, including me. I got money off my monthly bill.

WORD OF ADVICE... Never, ever sign up to @ThreeUK @THREEUKSUPPORT - don't be blagged that their data network is any good. Shit company, shit service, non-existent customer service.

@ThreeUKSupport Tbh it isn't really sorted, i fail to see why you continued to debit us for a contract for 5 months after it was cancelled, especially since it took so many calls to cancel the contract. Not impressed 😒

@ThreeUKSupport hi. I’m currently in Cambodia and can’t call anyone or text anyone. Please can you help. International roaming is setup. Help!