3 (Three) Outage in Lisburn, Northern Ireland

@ThreeUKSupport All three of our phones were terribly badly affected by the serious outage that we experienced about 10 days ago. I read that you are offering £20 credits, we have three phones affected.

@ThreeUKSupport It has been, and I was still asked to explain it all and give in all my details again to every new person I spoke to. Suppose I'll get nowhere tweeting you guys if you can't even flag problems in the area. It's a ******' pain in the **** having to phone.

@ThreeUKSupport Oh and they tell me it's an issue with my computer... Or all my devices that are connected to the hub. So obviously they don't understand the issue.

@ThreeUKSupport Every time I speak to someone at Three either on the phone or echat they insist there's no problem and refuse to escalate it. They keep telling me it's my hub but it's the same issue using the sim in a different device & I'm guaranteed to speak to at least 5 different people!🤬

@ThreeUKSupport Terrible network reception so going to move instead

@Blonndie11 @ThreeUK Still no service 😏

@ThreeUK I don't blame Three for the outage that happens with all carriers. But this has been down all night it's taken until 0900 before this was acknowledged.

@ThreeUK you've an hour to sort your shit out or I'm cancelling my direct debits. I'm not paying you ***** for fresh air

@DebbieNI @ThreeUK Totally ! I had to switch my phone on and off to get service 🤔 #sortitoutthree

@ThreeUKSupport get your network sorted I’ve had no data or can’t make calls or text from 11pm last 🤬🤬🤬🤬

@GaryStewart07 @EE @ThreeUK I know I never had an issue until I needed my sim only to work in America and they couldn’t offer, so here I am at three! But they are awfulllll and slow 🙈

@ThreeUKSupport horrendous app service once again. Trying to log in for over a week now to upgrade, frustrating 😡

@ThreeUKSupport my Family and I have alot of 3 contracts between us in Belfast. My wife is having serious problems with our Home WIFI and her mobile data since about 10:30am. She is relying totally on 3 for connections. Can you tell us if there is a known problem in Belfast today

@PositiveLad @ThreeUKSupport @ThreeUK I had the same issue when I tried to cancel as well, took me nearly 50mins.

@ThreeUK I can't get mobile data working in Spain and have followed all your instructions. Please help

@ThreeUKSupport @ThreeUK is there a problem with 3 today no phone signal or internet :(

@O2 You don’t get the same experience on @ThreeUK - never get shady third party companies calling. You treat your customers like another product to be sold. It should be criminal. I’m actually disgusted. 🤮

@ThreeUKSupport If I want to cancel the direct debit and get someone else to open an account with another network do I still need a 13 year old password

Despite having 4 separate contracts with @ThreeUK I now have two upgrade orders in 2 days cancelled because you have stock problems. My son will be devastated as his Christmas present will now not be here. Off to check @O2 ....

@Liz_ORiordan @belfastairport @easyJet @ThreeUK 3rd world service when will this debacle get sorted..

@ThreeUK my Wuntu app never loads for me, and on the rare occasion it does it doesn’t load the offers 🙃

@ThreeUKSupport You’ll never believe it just started working!

@ThreeUKSupport no signal in Belfast bt6. What gives?

It honestly baffles me how @ThreeUK keep any customers. Absolutely shocking. Have to go a mile from my door to get any signal. And every time you complain about it they tell you ‘there’s limited signal in your area, we’re fixing it’ Nice joke. I want out of my bloody contract!!

@ThreeUKSupport I can’t log into My3 and receive an error message when trying to reset my password. Can you help? I’m keen to get an upgrade sorted.

@ThreeUK Any plans to support the new Apple Watch Series 4 Cellular?

@ThreeUKSupport Not there now. It’s in town, it was slow pretty much throughout the place

@ThreeUKSupport Data is so slow in BT1 4QG

@ThreeUKSupport Been trying to pay my bill online but it says to ring and when I ring I can’t get through! Please help!

@ThreeUK Worst customer service and the unlimited plan is not!!! Unlimited!!! I’m stuck in a “unlimited” plan and.. they jacked the price up!

@ThreeUK Definition of Failed Network

@alxarchie400 @Three_Is_Broken @ThreeUKSupport Exact same issues here mate....they've problems everywhere. I'm switching as soon as I can. All I've had are excuses and false promises.

@stevegoodman @ThreeUK It's scary that we're getting these speeds OTA. 5G is live in Guildford city centre on EE and Vodafone, I've got a colleague who gets 343Mbps down on his phone... Unreal 😅

@ThreeUK what on earth is wrong with your network. Really really patchy (cutting out) and no 4g or 3g. I'm in central london.

@ThreeUKSupport That the issue has been sorted (but it hasn’t). Also have been told that you don’t offer any form of compensation despite no service for weeks and not being able to go to a store to sort it for a while.

@mrdannorman @ThreeUKSupport It has been so sudden. I’ve had really good service until now but it’s suddenly gone awful. I’m hoping they’ve just been doing work and it’ll go back to normal ASAP!

@ThreeUKSupport I got the new AI cube today from you, and the fastest speeds I can get are around 1mb/s in the city centre. Are there problems or should I return it

@ThreeUKSupport @ThreeUK I AM ABOUT TO LOSE MY SHIT! I JUST UPGRADED MY PHONE I TOLD YOUR OPERATORS MULTIPLE TIMES THAT I HAVE MOVED HOMES & FOR THEM TO SEND MY NEW PHONE INTO THE STORE FOR ME TO COLLECT IT

@ThreeUKSupport lost count of how many times i’ve gone through all that and you’ve done nothing. You should never have sold me the contract you did knowing the signal is as disgraceful as it is. You deliberately mis sold a product knowing it wasn’t appropriate.