3 (Three) Outage in Kelty, Fife, Scotland

@ThreeUKSupport @Rpearson081 The 999 calls connected then disconnected after I asked for the emergency service I wanted. Got a bleep tone and a message on the screen saying Network error. I tried 3 times and gave up. Police eventually called me as there were 3 lost calls and thought I was needing help.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport @SkyHelpTeam @WhatsApp I want to change providers as the signal is very poor to no signal at all and that is when am in the open. Can't do this until 2021 so Three better improve or provide a reduced bill for a service am not getting.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport Three are shocking and have a terrible signal coverage. I had to make a 999 call three times only to be cut off each time as no signal. Thankfully someone else called for the ambulance and the heart attack patient survived.

@Rpearson081 @CEOemail @ThreeUKSupport @ThreeUK @Three_Is_Broken @EE @giffgaff As soon as my contract is up with Three, I'm moving to another service provider. Only get poor service and coverage from Three and has got worse recently. Not wasting money any longer on this appalling company who provide you with nothing.

@ThreeUK @ThreeUKSupport Have just spent the most hofficially infuriating few minutes of my life trying to string together a conversation with some absolute moron in your joke of a call centre. You guys must work tirelessly to attain such Herculean levels of abject service.

@ThreeUKSupport That was from Thursday! 50 hours ago - rather a slow response!

@ThreeUKSupport I've also tried turning the phone off and on and switching to airplane mode and back. Having no issues across town at my work, so know it's not the phone.

@MustardSeedUK @ThreeUK Absolutely, this morning I had no signal whatsoever, restarting the phone got a signal, but no data access. The last one was country wide as well, but didn’t seem to get picked up by journalists.

@ThreeUKSupport Over a month with no signal. No refunds mentioned and no compensation for having to install and pay for landline services.

@ThreeUK @metwhine aye, maybe quit being sarcastic on twitter for a while and actually respond to customers having issues. idiots.

@ThreeUKSupport my 4g is down and I need it for my job, this is a joke £100 a month and for the service to be down

@ThreeUKSupport my 4g is down and I need it for my job, this is a joke £100 a month and for the service to be down

@ThreeUK @ThreeUKSupport . Just 48 hours I was singing your praises to a few of my mates asking why they were staying with a rival network. I told them three was the way forward and then you go & let me down like this. Looks like finally it’s working but let’s not fight again pls

@daveake @ThreeUKSupport Until recently the app Three provided allowed checking of data allowance if you were in mobile data mode on the iPad. No problem! The the app was updated “to work in Wi-Fi mode as well”. That’s when all the problems started, requiring a password and an incoming text.

@ThreeUKSupport Kirsty, I have neither three phone, nor a three home service. I have an iPad with a 200 MB/month SIM, and I would like to check the usage. With Wi-Fi disabled, mobile data enabled 192.168.0.1 just times out. You are apparently sending a text to my iPad, which cannot receive it

@ThreeUKSupport can you help. I have no network connection. A fault for last 3 weeks. Live chat hopeless. Need to know how long network will be down or whether to move supplier

@ThreeUKSupport I have been trying to get a response for 2 and1/2 hours to network problem. Told its a network problem but has lasted 3 weeks and can't get answer as to how long it will be. Can't phone or text.

@ThreeUKSupport @TheTweetinSheep Spent 2 and half hours on live chat and still got neither satisfaction or able to log a complaint.

@Three_Is_Broken @ThreeUK Usually not too bad around Edinburgh but today when I got over the hill and the phone swapped to an Edinburgh mast it just stopped routing to the internet.

@ThreeUKSupport Nope not yet as work is an issue. Best after 7pm tonight

@ThreeUKSupport I’m looking for prices on an early upgrade. I don’t have the time to sit on the phone but every time I start a live chat the systems are down :(

Really starting to piss me off how bad @ThreeUK ‘s signal is... I’m in central Edinburgh I have 1 bar of 4g and it takes 20-30 seconds to load 1 picture...... IN THE CENTRE OF TOWN

@ThreeUKSupport @AndrewCruzeUK As can how rubbish your network provider is

@ThreeUKSupport No data or signal at all 😥

@ThreeUKSupport why ask me to do a survey with text replies then charge me for the replies. Honestly that's pretty poor.

@ThreeUKSupport Hmm. That sounds like a very standard excuse for the network behaviour I see pretty much 24:7 across the country - it suggests your network isn’t up to scratch

@Nate_Brady @ThreeUKSupport Will do. It does seem to new customers who are having the same issue. I only joined on Thursday. I’ve uninstalled the app for now and will try downloading it again in a few days. I don’t have much faith it’ll work though!

@ThreeUK It's like when have a rant on a WhatsApp group chat then realise it was a bad idea.

@ThreeUKSupport Since I've moved to Edinburgh last December. At home even though the signal strength is between 50% - 75% I never got a decent speed. I've opened many requests for the technical support to check that but nothing changed so far.

@DMcGillivray2 @ThreeUK @Ofcom I had to threaten to report them to Ofcom Don as they guy was constantly asking me questions. He said he had never refused to give me the PAC code but just wasn’t getting round to it, demanding to know which phone, how much etc.

I spoke online to @threeuk and also a shop and the deal wasn’t anywhere near as good as @O2 so now moved 2 of the 3 phones on Three to O2. These questions to “help you” obviously don’t make any difference as it’s still the same deal being offered when I moved the last one. 2/2

@ThreeUKSupport I did even though I don't believe the problem is with my device, since yesterday I've got the very same issue and also a friend is experiencing the same here. It got better only in the evening. That's been terrible lately

@ThreeUKSupport Very slow connection as shown on the speed test. A friend also on three is experiencing the same. It's as bad as yesterday. Just improved in the evening. Can't load anything.

@Barriestweeting @VodafoneUK @ThreeUK best for customer service in my opinion.

@ThreeUKSupport well i can’t find it, who can i phone to cancel

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Whatvis the point of having an offer in Dominoes when the code comes through the morning after the offer expires. Complete waste of time. Don’t have a service unless it can actually do what you say it will.

@ThreeUKSupport Nope they seem to be fine, only data. I’m in a different postcode now and it’s working fine so it appears to be the city centre area that is having issues. EH12 5JP

@andrevenancio @ThreeUKSupport Yup. I guess Three should work on the E-sim support because otherwise neither Apple Watch Cellular nor the new iPhone’s esim will work :(

@cheekychopscat @ThreeUKSupport I have to say I got a response from the Exec team very quickly. It's not worked out in my case because the first person assigned to me was an idiot but I'm hopeful they'll help you.

@Zaid55254400 @ThreeUKSupport Certainly no value for loyalty. Despite being a customer for years they took £275 from my bank anyway three weeks after admitting it was the wrong amount. Really poor. Hope you get a better deal.

@ThreeUKSupport @Abcmsaj I'm still waiting for you to clear up my £275 bill which your bad advice caused me to run up in the first place. Shocking how even after three weeks notice you still took it out of my bank account knowing it to be wrong.

@lau_smith26 @ThreeUK They'll tell you anything! I got landed with a £275 bill for bad advice which they took from my bank account despite knowing for three weeks it was wrong. Hope your Nan gets things sorted out quickly.

@jabs198 @ThreeUK Good luck! They took £275 from my bank account knowing for three weeks it was wrong and they won't even give me a deadlock letter to take it to Ofcom. Hope you get your issue sorted quickly.

@ThreeUKSupport Then please take this as feedback, it’d be great if you guys start offering support for Apple Watch Cellular. I am interested in getting one but since you don’t support it that’s an issue! I‘m sure many others do share the same sentiment.

@justins_taxi @LTDAForum @ThreeUK EE the biggest crock of shite ever. Go search the internet for sites set up to log complaints about them. Constantly in breach of contract because no signal, dropped calls & customer service never help, call back or find a solution. They'll blame your phone, your home or you.

@ThreeUKSupport Did all that but still didn't work so contacted you guys here. As Fraser mentioned, you had an slight issue that day.

@NickBoles @ThreeUK Just phone customer service like anyone else would, and take your hissy fit there

@ThreeUK my home broadband is rubbish so up and down. Thinking about going to sky. How do I cancel if not fit for purpose thanks .

@simonpking77 @ThreeUK Really, that's useful to know. When l try and speak to them they are really rude so stopped calling help line. Just wasting money

@ThreeUKSupport @itsDomWebb Still having issues

@ThreeUKSupport why would i wanna switch to 3g. i use my broadband to game. i've been experiencing poor signal since i got it

@ThreeUKSupport Why do t you just inform customers, shocking customer service from three #worstnetwork

@georginab2610 @ThreeUKSupport The only thing it's congested with is lies from their support team

@ATT @ThreeUK Thank you both. As a month long road trip in the USA comes to an end my Three phone worked perfectly on the ATT network, it never lost signal, Fast Internet and no dropped calls. 6 States. Well done