3 (Three) Outage in Kelty, Fife, Scotland

@ThreeUK My Mum is trying to cancel a mobile SIM plan. Unable to get through on the phone after 2 attempts. What’s the best way to procede?

@ThreeUKSupport Very poor effort from your support team, trying to sell upgrades, 'no notes' and very dismissive. Certainly wont be recommending your company to anybody

@ThreeUK @ThreeUKSupport The reason 5th Generation (5G) technology is dangerous is because its signal is RF Radiation. There are hundreds of peer reviewed scientific studies linking RF Radiation to DNA damage and cancer (see Scientific Studies).

@ThreeUKSupport This doesn’t address any of the issues raised by the Swiss. Sorry. You know the risks but you’re only interested in £$€. The problem is, your greed is my risk.

@ThreeUK You can't even deliver 4g in Edinburgh city centre £20 a month can't even get signal to make call

@ThreeUKSupport It’s been the entire week. Even on 3G it’s very patchy and doesn’t really work despite there apparently being signal. When I load WhatsApp it can take up to 10-15 mins to connect. This is my work postcode. It’s the Scottish Government’s Victoria Quay building.

@ThreeUKSupport Not particularly, just seem to have poor service with both

@ThreeUKSupport Thank you, but it's OK, I don't really need to use it at home. Just wanted to make you aware the network is struggling around these parts

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUKSupport Huawei AI cube keeps losing signal. It's pain in the ass.

@ThreeUKSupport @Rpearson081 The 999 calls connected then disconnected after I asked for the emergency service I wanted. Got a bleep tone and a message on the screen saying Network error. I tried 3 times and gave up. Police eventually called me as there were 3 lost calls and thought I was needing help.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport @SkyHelpTeam @WhatsApp I want to change providers as the signal is very poor to no signal at all and that is when am in the open. Can't do this until 2021 so Three better improve or provide a reduced bill for a service am not getting.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport Three are shocking and have a terrible signal coverage. I had to make a 999 call three times only to be cut off each time as no signal. Thankfully someone else called for the ambulance and the heart attack patient survived.

@Rpearson081 @CEOemail @ThreeUKSupport @ThreeUK @Three_Is_Broken @EE @giffgaff As soon as my contract is up with Three, I'm moving to another service provider. Only get poor service and coverage from Three and has got worse recently. Not wasting money any longer on this appalling company who provide you with nothing.

@ThreeUK @ThreeUKSupport Have just spent the most hofficially infuriating few minutes of my life trying to string together a conversation with some absolute moron in your joke of a call centre. You guys must work tirelessly to attain such Herculean levels of abject service.

@ThreeUKSupport That was from Thursday! 50 hours ago - rather a slow response!

@ThreeUKSupport I've also tried turning the phone off and on and switching to airplane mode and back. Having no issues across town at my work, so know it's not the phone.

@MustardSeedUK @ThreeUK Absolutely, this morning I had no signal whatsoever, restarting the phone got a signal, but no data access. The last one was country wide as well, but didn’t seem to get picked up by journalists.

@ThreeUKSupport Over a month with no signal. No refunds mentioned and no compensation for having to install and pay for landline services.

@ThreeUK What am I getting as a loyal customer? You should also give us something to keep us with you :)

Worst customer experience ever from @ThreeUK , can you at least let me leave so I can go elsewhere??? 😡

@mick_miller @ThreeUK Tell them you lost the device and want to cancel, then reorder

@ThreeUKSupport Don't blame my phone it also is the same with my data box aswell, customer service just hang up when confronted with a problem. Do I dm my details??

@ThreeUKSupport @ThreeUK Nope, the text option isn't working and your site AND app is still down!

@mick_miller @ThreeUK I had this a couple of years ago with Virgin mobile. Another guy down south had two phones registered in my name!! Turns out we have the same name but that's no bloody excuse. ITV was a nightmare. I even rang him and got a load of abuse. 😔Good luck Mick.

@ThreeUKSupport Iv never had this issue iv topped up my phone with an add on every month and it has worked fine I dont have any service its not only data is plain no signal . Also can you show me where it says that after two month it stoppa working ?

@ThreeUKSupport My three is as much of a joke as the call centre - that’s down as well.

@ThreeUKSupport “The call centre is having issues and can’t take calls - get through “the system is down so we can’t access your account” - “or the system is being upgraded and we can’t access your account” live chat = we can’t get into the system (then the chat closes before you can even speak)

I'm banging my head against a brick wall with @ThreeUK their customer service stinks. I can't cancel a data sim because they have put someone else's details on to my account, so they won't talk to me because I can't give the other persons details! #arrrrggggh!