3 (Three) Outage in Kelty, Fife, Scotland

@Barriestweeting @VodafoneUK @ThreeUK best for customer service in my opinion.

@ThreeUKSupport well i can’t find it, who can i phone to cancel

@ThreeUKSupport Might be wise for you to quit with the emojis, and communicate in English. You want this to go down the complaint route. Very well.

@ThreeUKSupport @Ofcom The principal of this is I shouldn’t need to contact you to request you return my credit balance! This on top of the ridiculous long drawn out process to terminate a contract which was expiring. @ofcom needs to fix this.

@ThreeUKSupport This is getting ridiculous. I’ve Privately Messaged you the details. You have my details on your systems. Refund or I’ll make a formal complaint to @ofcom ; Citing “security purposes” doesn’t make any sense, there is no breach internally alerting another department within ThreeUK

@ThreeUKSupport I’ll send you the details privately (not going to put details into public domain) and you can pass to the team responsible for issuing refunds. The policy here, of retaining credit balances, is the problem though and that needs addressed. @ofcom I shouldn’t need to call for this.

@ThreeUKSupport please tomorrow on this issue thanks

@ThreeUKSupport I gather my house phone number was bombarded by a serious of nuisance calls from persons who were supposedly representing Three today while I was out at work today. This is not normally like Three with its excellent friendly customer care support can U DM me back

@ThreeUKSupport Whatvis the point of having an offer in Dominoes when the code comes through the morning after the offer expires. Complete waste of time. Don’t have a service unless it can actually do what you say it will.

@ThreeUKSupport Nope they seem to be fine, only data. I’m in a different postcode now and it’s working fine so it appears to be the city centre area that is having issues. EH12 5JP

@andrevenancio @ThreeUKSupport Yup. I guess Three should work on the E-sim support because otherwise neither Apple Watch Cellular nor the new iPhone’s esim will work :(

@cheekychopscat @ThreeUKSupport I have to say I got a response from the Exec team very quickly. It's not worked out in my case because the first person assigned to me was an idiot but I'm hopeful they'll help you.

@Zaid55254400 @ThreeUKSupport Certainly no value for loyalty. Despite being a customer for years they took £275 from my bank anyway three weeks after admitting it was the wrong amount. Really poor. Hope you get a better deal.

@ThreeUKSupport @Abcmsaj I'm still waiting for you to clear up my £275 bill which your bad advice caused me to run up in the first place. Shocking how even after three weeks notice you still took it out of my bank account knowing it to be wrong.

@lau_smith26 @ThreeUK They'll tell you anything! I got landed with a £275 bill for bad advice which they took from my bank account despite knowing for three weeks it was wrong. Hope your Nan gets things sorted out quickly.

@jabs198 @ThreeUK Good luck! They took £275 from my bank account knowing for three weeks it was wrong and they won't even give me a deadlock letter to take it to Ofcom. Hope you get your issue sorted quickly.

@ThreeUKSupport Then please take this as feedback, it’d be great if you guys start offering support for Apple Watch Cellular. I am interested in getting one but since you don’t support it that’s an issue! I‘m sure many others do share the same sentiment.

@ThreeUK @ThreeUKSupport With the new product announcements, do you have any plans to support Apple Watch Cellular?

@ThreeUKSupport Not a lot. I was offered as a "goodwill gesture" a refund of the bill your bad advice had caused me to run up in the first place.

@ThreeUKSupport And do remember that you were fined £250k for not handling "customer complaints in a fair and timely manner." Let me know if you need the link to that. It's on Ofcom's website.

@ThreeUKSupport still waiting to hear why you keep telling me to raise a complaint when I've already done so but heard nothing back. Are you deleting them again? You were fined for that by @ofcom. @BBCWatchdog

@saraweale @ThreeUKSupport They make millions out of us each year. You'd think some of that would go on Customer Service training.

@ThreeUKSupport @saraweale They'll tell you anything. I got my holiday ruined by a £262 data bill after they confirmed they my roaming would be cut off when my £5 Data Passport expired. They also said it would be automatically capped at £45. I don't think Customer Services know or do anything.

I quote from @ofcom ruling:"Three did not log calls from customers as complaints when it should have done. This meant that concerns raised by these particular customers were not entered into." Why are you still telling me to raise a complaint when I have done so?@ThreeUKSupport

I quote from @ofcom ruling: "Three did not handle some customer complaints in a fair and timely manner. This was because some complaints were closed without the company establishing that they were fully resolved." You tried that on me. @ThreeUKSupport

Why are you telling me to raise a complaint when I did so at the beginning? Have you lost it? Did you delete it? @ThreeUKSupport @ofcom

@ThreeUKSupport If I have to contact you again for the complaint to be looked into then you've lost the original. Just what you were fined £250k over by Ofcom in October 2015.

@ReeceAthletics @ThreeUK what a nightmare! But increasingly common. Making customers do all the work to dance around disjointed internal company structures. If customer service were important, the structures would be set up differently. I hope you took your business elsewhere.

@ThreeUKSupport From Three:Thanks for your patience. We're working hard to fix your problem.When we have a fix, we'll either call you or send you a text update within 7 days What point can I exit early.....

@ThreeUKSupport Can you confirm that I will be reimbursed? Why should I pay for such a pathetic service

@ThreeUK hi how is work pay as you go SIM card work in Turkey. I bought £10 pound online. But phone is not working

@ThreeUK what an awful customer service experience I've just had. Least helpful ever.

@ThreeUK hey guess what! I have unlimited data but never can connect to the internet LOL

@ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

@ThreeUKSupport Update this didn't work either. Should we go into a three store and see if they can help. It's so annoying and I've no idea why he can't text on his old number. I rang the old number and it worked.

@ThreeUKSupport it will be my waste of time as I will never use your service and anyone ask me I will say 3 do not give anyone refunds

@ThreeUKSupport I was unable to make any calls. Kept getting 'network not available'

@ThreeUK be great if your customer services wouldn’t lie about disruption to services during a number switchover.

@Martinjames1983 @ThreeUK I’m livid. I always seemed to go over my data plan so they gave me this. I’ve been a customer for years and I’m done .

@ThreeUKSupport Which is against the law. So well done you’ve lost a customer and I won’t be renewing mine after the way my mums being treated

@ThreeUKSupport My mums phone was stolen yesterday, sim was cancelled fine but getting a new phone has been the issue

@ThreeUKSupport Restarts don’t help, only remedy is going onto 3G. Not really good enough when I am paying nearly a hundred quid a month