3 (Three) Outage in Dunfermline, Fife, Scotland

@ThreeUK My Mum is trying to cancel a mobile SIM plan. Unable to get through on the phone after 2 attempts. What’s the best way to procede?

When you contact @ThreeUK for a refund in April & they tell you it’s proceed. We are now nearly in July and I haven’t received anything. Contact them this morning and can’t access my account so I’m therefore asked to email or send a letter in the post. Shocking customer service.

@ThreeUKSupport Very poor effort from your support team, trying to sell upgrades, 'no notes' and very dismissive. Certainly wont be recommending your company to anybody

@ThreeUK @ThreeUKSupport The reason 5th Generation (5G) technology is dangerous is because its signal is RF Radiation. There are hundreds of peer reviewed scientific studies linking RF Radiation to DNA damage and cancer (see Scientific Studies).

@ThreeUKSupport This doesn’t address any of the issues raised by the Swiss. Sorry. You know the risks but you’re only interested in £$€. The problem is, your greed is my risk.

@ThreeUK You can't even deliver 4g in Edinburgh city centre £20 a month can't even get signal to make call

@ThreeUKSupport It’s been the entire week. Even on 3G it’s very patchy and doesn’t really work despite there apparently being signal. When I load WhatsApp it can take up to 10-15 mins to connect. This is my work postcode. It’s the Scottish Government’s Victoria Quay building.

@ThreeUKSupport Not particularly, just seem to have poor service with both

@ThreeUK My direct debit failed the other day for some reason so I paid manually online. Today I have been charged AGAIN for my phone bill. Help would be appreciated !

@ThreeUKSupport Thank you, but it's OK, I don't really need to use it at home. Just wanted to make you aware the network is struggling around these parts

@ThreeUKSupport The problem most likely lies in software setting in Powersaving mode somehow I got internet setting back on it working briefly before it switched off again

@ThreeUKSupport Can you please DM me back later today please my Internet connection on my brand new broadband Huawei HD tablet is not working and urgently need to get fixed for work next can you please thanks

@ThreeUKSupport Huawei AI cube keeps losing signal. It's pain in the ass.

@ThreeUKSupport @Rpearson081 The 999 calls connected then disconnected after I asked for the emergency service I wanted. Got a bleep tone and a message on the screen saying Network error. I tried 3 times and gave up. Police eventually called me as there were 3 lost calls and thought I was needing help.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport @SkyHelpTeam @WhatsApp I want to change providers as the signal is very poor to no signal at all and that is when am in the open. Can't do this until 2021 so Three better improve or provide a reduced bill for a service am not getting.

@Rpearson081 @RangersBoy8877 @ThreeUK @ThreeUKSupport Three are shocking and have a terrible signal coverage. I had to make a 999 call three times only to be cut off each time as no signal. Thankfully someone else called for the ambulance and the heart attack patient survived.

@Rpearson081 @CEOemail @ThreeUKSupport @ThreeUK @Three_Is_Broken @EE @giffgaff As soon as my contract is up with Three, I'm moving to another service provider. Only get poor service and coverage from Three and has got worse recently. Not wasting money any longer on this appalling company who provide you with nothing.

@ThreeUK @ThreeUKSupport Have just spent the most hofficially infuriating few minutes of my life trying to string together a conversation with some absolute moron in your joke of a call centre. You guys must work tirelessly to attain such Herculean levels of abject service.

@ThreeUKSupport I've also tried turning the phone off and on and switching to airplane mode and back. Having no issues across town at my work, so know it's not the phone.

@MustardSeedUK @ThreeUK Absolutely, this morning I had no signal whatsoever, restarting the phone got a signal, but no data access. The last one was country wide as well, but didn’t seem to get picked up by journalists.

@ThreeUKSupport absolutely appalled with your customer service teams today... been put through to 4 different people, two of which are extremely rude and I’m still on hold and haven’t resolved my issue! It’s not been over an hour!

@ThreeUKSupport Still no SIM card received. 11th day without network and counting... Thought someone victim of fraud would have been made a priority dispatch for a replacement SIM card obviously not. Appalling customer experience @ThreeUKSupport @ThreeUK

@ThreeUKSupport hi there. I'm in the process of switching from to you guys. I've got my new SIM and am trying to fill in the form to port my existing number to you. I've entered details including PAC but keep getting an 'oops, technical error, try again' message. Can you help?

@ThreeUKSupport It’s been awful the last 3 Thursdays! We are just on mobile WiFi so not sure if we can only get 3G...our phones are on a diff network and are fine

@ThreeUK called cut service. Msg said to chat. Started chat, they said its a dongle issue, you can only call. Called again, now been on hold for nearly 30 mins...

@ThreeUKSupport Sorry I do have an issue - paid my bill recently and app confirms it, but I’ve just received a text saying there is an issue with my bill

@ThreeUK trying to contact you regarding all the issues I am currently having with you to be told to contact on live chat. Tried to do this and it keeps closing! Really getting frustrated now!!

@ThreeUKSupport My mother has been trying to cancel two doggle accounts and it's impossible by phone. I have tried on numerous occasions and you get absolutely no where. Paying for something that is no longer in use. Shocking state of affairs.

Hi @ThreeUK I bought a new phone on contract from you 2 weeks ago and I have not been able to make calls off of it or use mobile data. Your staff in store have not been helpful at all. Can you please help?.

@ThreeUKSupport Bs14 9bl / huwaii cube / made changes , turning off 4g due to techie problems with the mast