3 (Three) Outage in Greenock, Inverclyde, Scotland

😡 @threeuksupport I get 105-117mbps with #EE Mobile from home! I didn’t know that #4G companies had different speeds. Your #Three salesman sold me on a 300mbps “CON-tract”, but failed to mention that 12-24mbps is your network speed!’ 😡 #internet #4G #fraud #OFCOM

@ThreeUKSupport What I mean is that I was used to monitoring my usage using my3 and viewing my account online and these services are not available with a Three business account. I was expressing my great disappointment with this service gap...its extremely inconvenient

I recently switched from a personal to business account and just found out that there us no online support platform. I wouldn't have gone with three business if I had known this. @ThreeUKSupport #disappointed #poorservice

@ThreeUKSupport I suggest that David from the castlepoint store in Bournemouth could improve his customer service skills maybe attending a customer care course. Is there a number for head office I can contact? Many thanks

@ThreeUK His correct response should have been "certainly I will help you I will resolve this issue" completely unprofessional

@ThreeUK A manager should not be putting the phone down on a customer who has been with three for 25 years

@ThreeUK I asked him if he could send me a confirmation text correcting the in correcting the monthly amount I agreed to he was rude, told me I'd have to come to store to check ID then proceeded to say that if I did come in store he would call security as I was rude

@ThreeUK shocking customer service from the manager called David at bournemouth store!! Refused to give surname and disconnected the call

What’s your favourite @ThreeUKSupport excuse for poor connectivity and slow internet speeds?

@ThreeUKSupport Resolved in part.... but my written complaint received a letter simply asking me to call you.... to be told to reply in writing as they can’t deal with it over the phone....

@ThreeUKSupport Please can you advise: I want to change my address - they can't do it in the shop, my Huawei phone doesn't allow the 3 app, the 3 website is either unavailable or doesn't like my password, and when I phoned customer support I got cut off.

@ThreeUKSupport Thanks for the reply Scott, however I have been onto Three customer service previously to no avail. Now when I try to call am told to expect a 15-20 min wait, must be lots of other unhappy customers. I'm now just counting down the days until my contract ends next month.

Used to be a @relishcareuk customer, then they sold out to @ThreeUK. Now I can't even watch porn; Three wants me to walk into a Three store somewhere and ask them face to face to allow me to watch porn on my own computer. I'm 38 years old.