3 (Three) Outage in Derbyshire, England

@ThreeUKSupport A customer of nearly 10 years?! Disgusting!

@ThreeUKSupport Have you not scrolled up to see the previous tweets I sent? If not let me break it down for you..last phone bill was £133 should be £64 was about a week or so late paying it but I did..had a look and this month's is £133! Absolute b.s I REFUSE to pay it. Is this how you treat you

Wow @ThreeUKSupport really great service 🙄 Definitely taking my custom elsewhere next year

@ThreeUKSupport Three gives great mobile service but your customer service absolutely sucks

@ThreeUKSupport It’s quite simple really. I want to speak to a human on the phone who is able to understand, and find a solution to my billing issue without accidentally hanging up. Can you help with that or not?

@S10Blade @ThreeUK Powercuts at 10-1030pm though seems out of character. You’d expect earlier if it was a surge that did it. I’m more annoyed my 4G coverage seems to have dropped by 2 bars and yet no explanation from @ThreeUKSupport for this but I get txts saying issues when seemingly aren’t any

@S10Blade @ThreeUK Still sod all network coverage here. Restarted phone twice now just to be sure. Not exactly filling me with hope for next few days when I’ll have no WiFi and was reliant on mobile actually doing what I pay them for!

@S10Blade Sounds like same for me. Except I’ve no network coverage being found for @ThreeUK so I was reliant on router being on. Come tomorrow I won’t even have that so I hope to wake up to some clue why that’s failing on me too.

@ThreeUKSupport What’s really “great” is when you suffer 2 power cuts locally and realise you’ve lost all mobile services too. Why has my network coverage vanished & why did your service let me down when I needed it the most?

@ThreeUKSupport can someone explain to me why i have had no signal/reception since last Friday?

Do you why I’ve had no network for the last 3 hours in DE56? @ThreeUK

@matthewlawton @ThreeUK @ThreeUKSupport I’ve just put my SIM in. No message about transferring tomorrow but one prompting if I want to transfer. When I click on that the earliest date it gives is Monday! Too late then as I’ll incur fees from old network 😡

@ThreeUKSupport I don’t want to put the sim in the phone until I know my number is live on your network. Can I not do that?

@ThreeUKSupport last two contacts with support included offering a follow up call about the mobile broadband issues everyone is having, didn't happen and a promise of "compensation when it's all over" but no indication of when the mobile broadband disaster will be over. Any idea?

Dear @ThreeUKSupport the 4G home broadband service has been poor in S10 (Sheffield) for the last week. Regular dropouts

@ThreeUKSupport Hi the problems seem to be resolved now. Thanks

@ThreeUKSupport how do I complain about your home broadband. Your call centre isn’t accepting calls. 4G has been up and down for weeks.

@ThreeUK Don't go on 3 especially if you're in Sheffield the coverage is horse shite even people on pay as you go Giff Gaff receive better coverage and customer service

@ThreeUKSupport I understand that. But I have been trying for 2/3 days now. If my WiFi isn’t going to work then I would like to cancel please

@ThreeUKSupport Suzi when you get a minute love can you reply. I would like to sort this out so I can get the service I’m paying for

@stevekennedyuk @ThreeUK My EE service dropped to Three levels last week. They fixed it within a day or two and last night walking around I got 448Mbps/62Mbps. On 4G. Unlimited.

@ThreeUK I joined your network on Friday and my number is due to be ported today. Can you tell me when that is likely to happen?

@ThreeUKSupport @ThreeUKSupport have landed in UK and sim is not working. Have purchased a pre pay one but really need this fixed as I’ve been paying my plan the whole time!

@ThreeUKSupport I have filed a complaint

@ThreeUKSupport really disappointed in your colleagues today, I won’t be coming back to 3 and I’m absolutely appalled by the service you’ve given

@ThreeUK really disappointed in your colleagues today, I won’t be coming back to 3 and I’m absolutely appalled by the service you’ve given

@ThreeUKSupport Please read account details as I will not go through the incident another time. 10+ times is enough explaining. I have advisers confirming refund.

@ThreeUKSupport I've tried it in an S21 Ultra and a OnePlus Nord 10 5G, same issue: no connection on anything lower than 4G+

116 minutes of customer service calls later I finally managed to leave @ThreeUK broadband.

@ThreeUKSupport And I've told her that name an she still said no, so because of her bad attitude I'll be looking elsewhere for my upgrade now