3 (Three) Outage in Matlock, Derbyshire, England

@ThreeUKSupport can someone explain to me why i have had no signal/reception since last Friday?

Do you why I’ve had no network for the last 3 hours in DE56? @ThreeUK

@ThreeUKSupport last two contacts with support included offering a follow up call about the mobile broadband issues everyone is having, didn't happen and a promise of "compensation when it's all over" but no indication of when the mobile broadband disaster will be over. Any idea?

@DiegoMarahawner @ThreeUK They somehow changed my contract plan- I ended up with £103 bill and they admitted it was their mistake. Being transferred to their customer relations team 3 times was not fun either, I never actually reached them, even after hour & half wait each time.

Hi @ThreeUKSupport @ThreeUK I’m having some problems with my final bill and can’t find an email address to contact. I’ve used the chat multiple time’s but the problem isn’t being solved. Thanks

@ThreeUKSupport Thanks @ThreeUKSupport - I’ve now answered your message, but heard nothing back from my questions. And issues still not sorted!

@ThreeUKSupport - abysmal service & customer service from you. No reply to emails, DM’s or online chat. Please contact me before I feel I have no choice than to go to @Ofcom to complain!

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK absolute poor, insulting service yesterday

Supposed to be in a #Warzone tournament in 30 mins but my net has gone down so not sure if I'll be back on, sorry guys, thanks once again @ThreeUK 🙃

@ThreeUKSupport Yay.. I can no longer sign in to view my account online! I don't get reception at home and you've now put in a requirement for a text message within 10 minutes! Thanks. GRRR.

@ThreeUKSupport why is your mobile and 4G signal really poor in the B47 postcode? Any plans on improving it at all?

Is anyone elses Three network down or running slow ? @ThreeUK @ThreeUKSupport

@ThreeUKSupport It’s been like this months and I tried all the solutions to fix it and nothing works G46 8JG

@aamer_aliii @ThreeUK These donkeys have some **** network, my dumbass signed upto a 2 year prison sentence with these man.

@thekinaton @ThreeUK Hey Jason, I know understand what you meant, Three are an utter pile of **** who can't resolve in 24 hours what other networks do in less than 30 seconds

@ThreeUKSupport ....5). when I try to access your support pages you immediately log me out. ive now spent several hours over the past day dealing with this with things only going from bad to worse. Ive had the service less than 48 hours. I will be returning it the package....

@ThreeUKSupport ....Dropped to less than 100kbps , yeah your reading that right. 3). the adult content filter is still in place after the 24 hours have passed 4). the support channel is no longer accessible due to the bad cert you've dumped on my machine....

@ThreeUKSupport @ThreeUKSupport Hey guys, im sorry but this is going from bad to worse, this is going to be a long one, here goes. 1). You've now dumped a bad certificate onto my machine that is causing access problems to lots of websites. 2). the great speed I complemented you on has now...