3 (Three) Outage Report in Matlock, Derbyshire, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (49%)
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Total Blackout (22%)
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Phone (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Community Discussion
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3 (Three) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Jeanette Kent
(@jaykayl) reported
from
Derbyshire, England
@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork
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Shameer Seepersand
(@SeepersandSham) reported
from
Derbyshire, England
@ThreeUK absolute poor, insulting service yesterday
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Peter Spencer
(@_PeterSpencer) reported
from
Derbyshire, England
Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport
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Anna Melton
(@In_the_Works_PR) reported
from
Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.
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Merv Spencer Photography
(@mervspencer) reported
from
Belper, England
@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!
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Paul Higgins
(@TrickyRedDog) reported
from
Eastwood, England
@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.
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Anna Melton
(@In_the_Works_PR) reported
from
Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE
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Andy Frenzel
(@thefragster) reported
from
Brimington, England
@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.
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Tim Chambers
(@timchambers321) reported
from
Chesterfield, England
@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.
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ziggy iqbal
(@ZiggyIqbal) reported
from
Derbyshire, England
@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭
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Alfie Brown
(@Alfie_Brown1240) reported
from
Staveley, England
@ThreeUK pleeeeeeease help me
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YB
(@mylifetolead) reported
from
Stonebroom, England
Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost
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Rhys Adams
(@rhysadams) reported
from
Belper, England
@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.
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Willy De Manda Skirtoff
(@Clogs_R_uz) reported
from
Somercotes, England
@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.
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Andy Frenzel
(@thefragster) reported
from
Brimington, England
@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice
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Merv Spencer Photography
(@mervspencer) reported
from
Ripley, England
@ThreeUKSupport just been dumped on live chat to Three, was speaking to them then he decided to stop the chat and the app closed, an half hour of my life gone and will never get it back!
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Paul Higgins
(@TrickyRedDog) reported
from
Eastwood, England
@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Maimona
(@MaimaiKhan8) reported
@ThreeUK the worst customer service I have every received. Spoken to 7 agents, phone cut 3 times... apologies 7 times. My new phone never arrived #worstnetworkprovider
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𝓓𝓪𝔀𝓼𝓸𝓷 ♕
(@Daws0n___) reported
@alfwbaV4 @ThreeUK Awful provider. My mate use to brag they offered the best data for money (which is true) - but having lots of data is pointless if you can't use it.. You due an ooc soon?
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HEY YOU!
(@melodyscarlett) reported
@ThreeUKSupport As if anyone reads the small print! I have been a Three customer for over 10 years! and for the sake of £35 you won't even offer me a refund. Tight ****** and shoddy.
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Gareth Theobald
(@GarethTheobald) reported
Wow @ThreeUK are you ok ***? Three days of trying to speak with an advisor who's system is working? Not to mention having to sit on a phone mast to get a sniff of a Signal. #ThreeSucks
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Jonny Buckley
(@jonnybuckley2) reported
@ThreeUKSupport preordered s21, arrived last mon 25th, 3 unable to activate sim till 1st desp' daily calls to cust service. Then I find new sim has been dispatched. told wd arrive Wed 3rd. Still not here. I also find out 6mnths 50% bill not activated so I paid full price. Wtf?
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Kicking up Dust
(@Kicking_up_Dust) reported
@ThreeUKSupport no signal in AB34 Aberdeenshire all day. Are there known issues?
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Lucy Lou
(@LucyLou25967015) reported
@ThreeUKSupport why for last 4 days has my Internet speed been so slow I'm not even getting 2mbps. There's no issues in my area and don't fob me off telling me turn device off etc I've done it all. Service stinks
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Janice Bolton
(@JaniceUK) reported
@ThreeUKSupport Very slow internet speeds yesterday afternoon and again today. Normal speeds this morning but back to <1 mb/s now. RM2 6JH
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Jonathan Fisher
(@fishplums) reported
@ThreeUKSupport hey, my direct debit failed, I'm trying to login to my online account but I can't reset my password without receiving a text message, which I can't receive with no signal, having been cut off by you. how do I proceed here?
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Laura
(@LauraCoffin_OT) reported
@ThreeUKSupport I have contacted your customer service (via chat) 4 times in the past 2 weeks to request a sim replacement after my phone was stolen. No sim ever arrives! I am so close to just cancelling my contract. So frustrated.