3 (Three) Outage Report in Matlock, Derbyshire, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (49%)
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Total Blackout (23%)
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Phone (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Community Discussion
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3 (Three) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Anna Melton
(@In_the_Works_PR) reported
from
Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE
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Peter Spencer
(@_PeterSpencer) reported
from
Derbyshire, England
Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport
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Jeanette Kent
(@jaykayl) reported
from
Derbyshire, England
@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork
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Merv Spencer Photography
(@mervspencer) reported
from
Belper, England
@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!
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RoadOus
(@RoadOusMusic) reported
from
South Normanton, England
Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.
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YB
(@mylifetolead) reported
from
Stonebroom, England
Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.
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kasim saheb
(@kasimsaheb9) reported
from
Derbyshire, England
@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it
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ziggy iqbal
(@ZiggyIqbal) reported
from
Derbyshire, England
@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.
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Paul Higgins
(@TrickyRedDog) reported
from
Eastwood, England
@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.
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Paul Higgins
(@TrickyRedDog) reported
from
Eastwood, England
@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot
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Tim Chambers
(@timchambers321) reported
from
Chesterfield, England
@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.
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Shameer Seepersand
(@SeepersandSham) reported
from
Derbyshire, England
@ThreeUK absolute poor, insulting service yesterday
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Merv Spencer Photography
(@mervspencer) reported
from
Belper, England
@ThreeUKSupport - abysmal service & customer service from you. No reply to emails, DM’s or online chat. Please contact me before I feel I have no choice than to go to @Ofcom to complain!
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Andy Frenzel
(@thefragster) reported
from
Brimington, England
@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme
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Andy Frenzel
(@thefragster) reported
from
Brimington, England
@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice
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🌹M-K🌹
(@marie_kate2) reported
from
Matlock, England
@ThreeUK Been with you 11 years. Never had a problem 👍
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Anna Melton
(@In_the_Works_PR) reported
from
Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Aynur Doğruoğlu
(@AynurDogruoglu) reported
@ThreeUK @ThreeUKSupport Hello, I want to change my unlimited bill. I think I paid too much with my additional phone payment. My line isn't working everywhere anyway. My bill is constantly increasing and this started to upset me. Can you please help with the issue?
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Jade Pickering
(@Jade_Pickering) reported
@cMadan @chaospuss @ThreeUK Three users will be the first to die in a real emergency then. RIP us!
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Jarek
(@jarekd) reported
@TeresaC123 @ThreeUK you might as well wait till Three merges with Vodafone. Then you'll get the signal on vodafone and you'll be fine if there's a mass extinction event.
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Danielle Barns
(@barns_danielle) reported
@ThreeUK My network is down on both my WiFi Bix and my phone!
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Teresa Crawford 🇺🇦#IStandWithUkraine
(@TeresaC123) reported
@ThreeUK As a @ThreeUK customer I appreciate the update but I do not feel reassured at all. How can your customers feel assured that the alert would work when we have not had an opportunity to have it tested & shown to work? I am now looking into changing contracts to another provider.
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بوبی خالق
(@BobbyKhaliq) reported
@ThreeUK Let’s hope so considering you promise everything in the world but actual your coverage is still bad
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Ryan McKean
(@ryanmckean) reported
@ThreeUK But how can you know future alerts won’t fail if it isn’t run again on scale🤔
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Richard Legg
(@Richard5603270) reported
@ThreeUK The single worst customer experience ever. Fault with porting my old number meant I got into an endless loop of explaining everything on chat to people of varying degrees of competen, from average to terrible. 3 weeks and still not sorted. Shocking.
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Mihaela Filipescu
(@mamapanda58) reported
@dickyadams @riotgrandma72 You are the minority group just 2%of Three UK customers receive the emergency alert.98%they didn't.Threeuk are investigating the issue In my area where we live we don't have a strong signal just 2bars .if I want to have a conversation I have to outside in the street.
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sarah
(@xosassysarahxo) reported
@ThreeUK If your engineer could fix my lack of signal/connection that would be fabulous.