3 (Three) Outage in Matlock, Derbyshire, England

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK absolute poor, insulting service yesterday

Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport

@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.

@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot

@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭

@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork

@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!

@ThreeUKSupport just been dumped on live chat to Three, was speaking to them then he decided to stop the chat and the app closed, an half hour of my life gone and will never get it back!

@ThreeUK pleeeeeeease help me

@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@ThreeUKSupport I have been with 3 several times throughout my time... Never any problems until I want to leave... on every occasion its the same hard sell even when you say no its like they don't hear you and just carry on.. ask once then give me my pak code... thats all i ask

@ThreeUK all I wanted to do is cancel my contract, not be on the phone for 30mins explaining myself!

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

@ThreeUKSupport No it’s still awful never had any trouble with 3 before been with you for 14 years

@ThreeUKSupport Because the network is so poor

@ThreeUKSupport No disrespect but the support has been dire and I’m not sure I can be bothered to be told to take SIM card out and turn handset off etc. Today’s speed is 0.49mbps and this after you’ve supposedly had engineers work and finish yesterday

@ThreeUKSupport seem to have no signal in G33 4EY AREA. Being happing a lot lately

@ThreeUK I'm on three, have been for 11 years, it's crap, terrible signal and rarely even 3g

@ThreeUKSupport Oh no I'm on a proper network! Very quick reply though must be that really good 5G you got over there 🤣🤭🤔👍

@ThreeUKSupport I’m trying to find out why the data speeds are so slow where I work. CT9 in Margate. Good signal but almost unusabke data speeds

@ImpactGroupDT @ThreeUK They will ask for your postcode then tell you one or more of these: Congestion To switch to 3G There's work in the area SIM problem To restart your phone Fixed in 7 days They've been saying a combination of these things for months.

@PeterColvin12 @ThreeUK Like the 3G network, they’re living in the 90’s.

@ThreeUKSupport Just been on the phone to customer support regards my mums contract , spoke with the most disgusting arrogant person ever to be told more lies my mum is 73 and been sent all over the place to sort out the issue Defo will not be renewing again ! 😡😡😡😡😡😡