3 (Three) Outage Report in Matlock, Derbyshire, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (54%)
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Phone (18%)
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Total Blackout (17%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent 3 (Three) outage reports came from the following cities: Ilkeston, Awsworth, Derbyshire, Dronfield and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Awsworth |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi | |
| Derbyshire |
Internet | |
| Ilkeston |
Internet |
Community Discussion
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3 (Three) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Andy Frenzel
(@thefragster) reported
from
Brimington, England
@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice
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Chris Auton
(@Tracker1972) reported
from
Chesterfield, England
@ThreeUKSupport last two contacts with support included offering a follow up call about the mobile broadband issues everyone is having, didn't happen and a promise of "compensation when it's all over" but no indication of when the mobile broadband disaster will be over. Any idea?
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Merv Spencer Photography
(@mervspencer) reported
from
Belper, England
@ThreeUKSupport Thanks @ThreeUKSupport - I’ve now answered your message, but heard nothing back from my questions. And issues still not sorted!
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Tim Chambers
(@timchambers321) reported
from
Chesterfield, England
@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.
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Daniel Pikett 🏳️🌈 East Midlands 🏹
(@DanDanSEND) reported
from
Derbyshire, England
@DiegoMarahawner @ThreeUK They somehow changed my contract plan- I ended up with £103 bill and they admitted it was their mistake. Being transferred to their customer relations team 3 times was not fun either, I never actually reached them, even after hour & half wait each time.
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Siân Pentin
(@SPentin) reported
from
Chesterfield, England
Hi @ThreeUKSupport @ThreeUK I’m having some problems with my final bill and can’t find an email address to contact. I’ve used the chat multiple time’s but the problem isn’t being solved. Thanks
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Peter Spencer
(@_PeterSpencer) reported
from
Derbyshire, England
Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport
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mark morgan
(@mjmorgan23) reported
from
Belper, England
Do you why I’ve had no network for the last 3 hours in DE56? @ThreeUK
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Merv Spencer Photography
(@mervspencer) reported
from
Belper, England
@ThreeUKSupport - abysmal service & customer service from you. No reply to emails, DM’s or online chat. Please contact me before I feel I have no choice than to go to @Ofcom to complain!
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Anna Melton
(@In_the_Works_PR) reported
from
Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE
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YB
(@mylifetolead) reported
from
Stonebroom, England
Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.
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Shameer Seepersand
(@SeepersandSham) reported
from
Derbyshire, England
@ThreeUK absolute poor, insulting service yesterday
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🌹M-K🌹
(@marie_kate2) reported
from
Matlock, England
@ThreeUK Been with you 11 years. Never had a problem 👍
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Andy Frenzel
(@thefragster) reported
from
Brimington, England
@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme
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kasim saheb
(@kasimsaheb9) reported
from
Derbyshire, England
@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it
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Sarah Loates
(@SarahLoates) reported
from
Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.
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Anna Melton
(@In_the_Works_PR) reported
from
Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.
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RoadOus
(@RoadOusMusic) reported
from
South Normanton, England
Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@cabreen75) reported
@ThreeUKSupport Why can’t your customer experience team even check if there another colour available earlier without initiating a new contract? Either you have a terribly dysfunctional system or dishonest staff, & I’m sure it’s not the later?
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Phil Groom #KeepYourDistance, I may be infectious
(@notbovvered) reported
Not impressed @ThreeUK @ThreeUKSupport: just tried calling you on 333 & all I got was an automated system forcing me to jump through endless hoops with no option to speak to someone, finishing up with a txt msg directing me to your app #Fail #PhonesAreForTalking #RealPersonPlease
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Chris Robinson
(@chrislrobinson) reported
@ThreeUKSupport I’m afraid this isn’t really an option as I need 4G connectivity for certain aspects of my job. I don’t understand why it has been 3 weeks and there’s still an issue, it’s not just today
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Chris
(@cabreen75) reported
Very dissatisfied with @ThreeUK, ordered a new @apple IPhone on the 29/10 to be delivered 16/11, I’ve just received a message stating it won’t arrive until 30/11, exceptionally disappointing customer experience 😡😡
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Chris
(@cabreen75) reported
@ThreeUKSupport I have already complained, I simply can’t understand how your decision makers it’s not a suitable system designed to achieve customer satisfaction? I am a 13 year customer, with 5 contracts, yet I could go into a @ThreeUK store as a new customer & leave with the phone
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Nick Lewis
(@corianderhater) reported
@ThreeUKSupport @SkyHelpTeam Hi there, we are still having an issue with downloading Sky content onto our Sky Q Box with 3’s 5G router. Has happened in the past week and both your customer services team say you are looking into it to no avail.
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Phil Groom #KeepYourDistance, I may be infectious
(@notbovvered) reported
@ThreeUKSupport Hi Rhiannon, thanks for your reply. Just wanted to talk to someone about an issue, y’know? But it seems your company doesn’t like talking to its customers, we’re pushed into online chats instead. Totally not helpful. Please reinstate real people conversations. Thanks.
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Daniel
(@TheSKYNDicate) reported
@ThreeUKSupport 4G is about the same, 3G on the other hand returns 8Mb. I'm not sure what they're like at other times, only really noticed today as the fixed line broadband was down.
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Scott W
(@Scott2uk) reported
@ThreeUK customer service 0/10. I’ve been cut off from live chat numerous times in mid conversation by the person I’m talking to. I’ve contacted technical support and was mis advised twice. I was told to go to store who said they can’t help me as my purchase was online. Shocking.
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Chris Robinson
(@chrislrobinson) reported
@ThreeUKSupport Still not seeing any improvement today? What’s the crust problem and what is the ETA in the fix?