3 (Three) Outage Report in Matlock, Derbyshire, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Problems in the last 24 hours in Matlock, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (63%)
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Phone (18%)
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Total Blackout (11%)
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Wi-fi (6%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Anna Melton (@In_the_Works_PR) reported from Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE
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Tim Chambers (@timchambers321) reported from Chesterfield, England
@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.
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Shameer Seepersand (@SeepersandSham) reported from Derbyshire, England
@ThreeUK absolute poor, insulting service yesterday
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Rob Kelly (@robkelly1889) reported from Chesterfield, England
@ThreeUKSupport can someone explain to me why i have had no signal/reception since last Friday?
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Merv Spencer Photography (@mervspencer) reported from Belper, England
@ThreeUKSupport Thanks @ThreeUKSupport - I’ve now answered your message, but heard nothing back from my questions. And issues still not sorted!
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Merv Spencer Photography (@mervspencer) reported from Belper, England
@ThreeUKSupport - abysmal service & customer service from you. No reply to emails, DM’s or online chat. Please contact me before I feel I have no choice than to go to @Ofcom to complain!
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Siân Pentin (@SPentin) reported from Chesterfield, England
Hi @ThreeUKSupport @ThreeUK I’m having some problems with my final bill and can’t find an email address to contact. I’ve used the chat multiple time’s but the problem isn’t being solved. Thanks
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YB (@mylifetolead) reported from Stonebroom, England
Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost
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Daniel Pikett 🏳️🌈 East Midlands 🏹 (@DanDanSEND) reported from Derbyshire, England
@DiegoMarahawner @ThreeUK They somehow changed my contract plan- I ended up with £103 bill and they admitted it was their mistake. Being transferred to their customer relations team 3 times was not fun either, I never actually reached them, even after hour & half wait each time.
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Andy Frenzel (@thefragster) reported from Brimington, England
@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice
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Chris Auton (@Tracker1972) reported from Chesterfield, England
@ThreeUKSupport last two contacts with support included offering a follow up call about the mobile broadband issues everyone is having, didn't happen and a promise of "compensation when it's all over" but no indication of when the mobile broadband disaster will be over. Any idea?
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🌹M-K🌹 (@marie_kate2) reported from Matlock, England
@ThreeUK Been with you 11 years. Never had a problem 👍
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Sarah Loates (@SarahLoates) reported from Derbyshire, England
@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.
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RoadOus (@RoadOusMusic) reported from South Normanton, England
Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔
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kasim saheb (@kasimsaheb9) reported from Derbyshire, England
@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it
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Sarah Loates (@SarahLoates) reported from Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.
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Anna Melton (@In_the_Works_PR) reported from Chesterfield, England
@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.
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Sarah Loates (@SarahLoates) reported from Derbyshire, England
@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.
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mark morgan (@mjmorgan23) reported from Belper, England
Do you why I’ve had no network for the last 3 hours in DE56? @ThreeUK
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Andy Frenzel (@thefragster) reported from Brimington, England
@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Airidas Akucevicius (@Airidauskis) reported
Hey @ThreeUKSupport, I’m having problems with my data speeds, normally used to get anywhere between 10-20mbps download in a rural area and now I’m barely able to load a webpage in a good coverage area, tried restarting my device but didn’t help🤔 please help?😢
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Shane (@t70mpu) reported
@ThreeUKSupport Normally 40/20 Currently this bad & it has been worse all day
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Paddy Mcdonnell 🌐 (@paddythedagger) reported
@ThreeUK in the past year my network and service has been terrible. I've been with three for over 14 years have 7 other family members on the network I'm moving network disgrace #3networkcrap
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Shane (@t70mpu) reported
@ThreeUKSupport @ThreeUK the trouble shooting has already been worked through - the device is a tp link hub and has been rebooted many times over the past few days. My contract is about to expire.
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Derek Peters (@DerekPe44347300) reported
@quadtee @ThreeUK @ChelseaFC Fully agree the service has become almost unusable
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Neil Williams (@neilrwilliams) reported
@ThreeUKSupport raised a complaint today and had a text to say it's closed. Chatted with someone on the app to say it's not closed and just had another text. 31084453 is the number. I'm not going to waste more time today so please mark it unresolved.
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Nick Lawton (@Pontemiller) reported from Hemsworth, England
@ThreeUK is your coverage over Yorkshire as a whole very poor?
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stunna. (@lamidayyy) reported
If you are on @ThreeUK just know if you’re stranded anywhere, you will die there & foxes will eat you because there’s NEVER ANY SIGNAL!!
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Paddy Mcdonnell 🌐 (@paddythedagger) reported
@ThreeUKSupport No too late I've been talking to customer for a year now and now my contract is up I won't be renewing. I've 7 phones out with three it will be 0 once the contract is up. #dontusethree
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Neil Williams (@neilrwilliams) reported
@ThreeUKSupport I must have mistthe resolution, resetting the SAR clock to start today is not what I call a resolution. Perhaps it's time to research other networks