3 (Three) Outage in Chesterfield, Derbyshire, England

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

@ThreeUK @ThreeUKSupport now call me a liar saying I actually recieved the boxes 2 weeks prior to when I do but said they carnt check it’s what it says on the system so I carnt cancel Call your customers Liars

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

The mobile data coverage on @ThreeUK is garbage cant get a strong signal anywhere in Sheffield even Giff Gaff pay as you go is better....expensive shower of shite

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

@ThreeUKSupport 10th November via the Three application on my mobile phone. Been a very poor month or two of service from Three coupled with the poor data and mobile coverage at my home.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

@ThreeUKSupport I have had the sim for around 3 years. My postcode is S8 9FP. The signal hasn’t been an issue until the last few months as noted before.

@ThreeUKSupport Since three had issues with their network a few weeks ago I realised there was a problem. Overall I would say three months since service started to diminish. My first two years on three were excellent but since my latest renewal it’s not been as good.

Once again @ThreeUK service on mobile is terrible. S8 in Sheffield and I can’t use data at all without WiFi on. This is another week with poor service. Turned phone one and off, data on and off but nothing improves

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK your customer service stinks! After being promised a refund for money taken in error three times it still hasn’t been refunded. Will be cancelling all four of my family accounts ASAP #shitcustomerservice

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK absolute poor, insulting service yesterday

@ThreeUK Not for me. 3rd full day without mobile data. Not good enough 3. And before you suggest it @ThreeUK I've tried switching it on and off several times and doing a manual network roam. When I rang 333 they were worse than useless - said they couldn't do anything basically

@ThreeUK Im still having issues three days on.

@ThreeUKSupport I have restarted, reset network settings and got a new sim card

Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport

@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭

@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork

Trying get to PAC from.@ThreeUK is a joke. Look, I'm leaving so just give me a PAC. Customer first right...

Still waiting on my call back from @ThreeUK customer services to sort my insurance out... not impressed

@ThreeUK pleeeeeeease help me

Gutted my credit score sucks really want the iPhone 11 pro max :( @ThreeUK looks like I’m still stuck on a sim only plan

@ThreeUKSupport Any chance of a reply to my DM. Been trying to sort this issue out since 11am. Nightmare. Not impressed now.

@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.

Disappointing the @ThreeUK PAC text service is not working @Ofcom

@ThreeUKSupport My phone lost signal 4 times .

@ThreeUK anychance you could fix the masts in Sheffield S6 #no service again

@ThreeUKSupport I took out a contract as I thought I couldn’t upgrade, then customer care told me I could upgrade so they ‘cancelled’ the contract I had taken out, long story short they hadn’t cancelled it and after phoning twice more I was billed me £73 which has since been refunded, but..

@ThreeUK all I wanted to do is cancel my contract, not be on the phone for 30mins explaining myself!

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

@Lucwise @ThreeUK You'll be lucky to get any speed from three I left them after they (for the whole 24m contract) failed to deliver even consistent 3g signal In a city they claimed to blanket cover with 4g and as soon as you went indoors you lost all signal completely

@ThreeUK Sheffield’s Fargate store staff are so friendly and did everything to try to help me! They deserve recognition for their patience and persistence!

@ThreeUKSupport I can only provide the address history of last 20months . Before that i was in India - and your site doesn't support any postcode out side UK

@ThreeUKSupport No, I've been ringing but can't get through. There's no option through the app to cancel.

@ThreeUK Thank you to Dan in Crewe, Victoria in Warrington and Dahnesh for helping me to fix my phone yesterday as I couldn’t make calls #appreciated

@jimwaterson I tried desperately to get @virginmedia to connect my mum weeks ago and they refused because of her age. I have been a customer of theirs for a decade as has my mum. @richardbranson had not put people first. Only profit. And now wants bail outs. Thankfully @ThreeUK saved the day

@ThreeUKSupport In these difficult times you need to support long-standing customers not charge them excessive amounts when it is clearly an accident

@hope_steven @O2 @ThreeUK @VodafoneUK @TMobile Don't forget @EE too, my current network - but I'm out of contract right now and would gladly switch if one of these stepped up to support #remotelearning #teachfromhome

@ThreeUKSupport It’s clearly a mistake if their phone expenditure is never that much normally

@ThreeUKSupport This is unfair and terrible customer service

@ThreeUK Would not recommend 3 anymore. Happy to take your money but then not resolve any issues. Extremely disappointed

@ThreeUKSupport I don't see that fair. Even when my bill comes out my account it would just about me a month so don't see its fair im being charged for days I never had my phone.