3 (Three) Outage in South Normanton, Derbyshire, England

@DiegoMarahawner @ThreeUK They somehow changed my contract plan- I ended up with £103 bill and they admitted it was their mistake. Being transferred to their customer relations team 3 times was not fun either, I never actually reached them, even after hour & half wait each time.

Hi @ThreeUKSupport @ThreeUK I’m having some problems with my final bill and can’t find an email address to contact. I’ve used the chat multiple time’s but the problem isn’t being solved. Thanks

@O2 I’ve tried to use my @ThreeUKSupport pac code to bring my number to o2 and all the online form says is security error and it won’t do it via text and the phone line won’t connect me to anyone, I’ve had my new contract sim a day!! If it’s not sorted today I’ll just cancel it!

@ThreeUKSupport Thanks @ThreeUKSupport - I’ve now answered your message, but heard nothing back from my questions. And issues still not sorted!

@ThreeUKSupport - abysmal service & customer service from you. No reply to emails, DM’s or online chat. Please contact me before I feel I have no choice than to go to @Ofcom to complain!

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK I've had issues with your network for months even with a booster you said I required which reinforced that your network isn't fit for purpose! I will be complaining everyday now you ripped me off!

@ThreeUKSupport Can you please tell waibhav to not contact me as he called me today harassing me about what am I going to do with my complaint. I dont appriciate three advisors harassing me at all!

@ThreeUKSupport @slippyss Can you help me with an email address to forward my complaintS? Big S not a typo l have many for each of my four4 contracts

@ThreeUK Three is a fraudulent network that facilitates scams!

@ThreeUKSupport Just as a matter of interest if I cannot login to access my account how can I have a web chat with you

@ThreeUK you have an app on Play Store. Do you ever read the reviews? Your app is the worst app on my phone.

@ThreeUKSupport So no watch support? 🥺

@matissearmani @ThreeUK Cold as ****!

@matissearmani @ThreeUK LMAOOO, why are you holding it like it fell in **** 😭😭💀

@matissearmani @ThreeUK Worst #29 in Football history 😑