3 (Three) Outage in South Normanton, Derbyshire, England

@ThreeUKSupport Hai, 4 days back i switched to three from lyca network but still sim didn't activated please look into it

@ThreeUK Been with you 11 years. Never had a problem 👍

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process. My experience calling 333, is your time is wasted being persuaded not to leave, if a customer makes it clear they wish to cancel I feel you should get put straight through to the cancellation team, it took me 40 mins.

@ThreeUKSupport Thanks Petey the other options do sound a much easier process perhaps it may be useful to update your call handlers with this information it took me 40 minutes to cancel my phone.

@ThreeUKSupport Thanks for the reply Kim, appreciated its not the wait time that’s the issue it’s the cancellation process which is long winded and a poor customer experience. 3 need to sort the process. Nobody likes to lose a customer but making them jump through hoops just annoys them.

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK absolute poor, insulting service yesterday

@ThreeUK Im still having issues three days on.

Not sorted for me. Data is back and I can receive incoming calls, but can’t dial out... Not an issue with my device or SIM before you go there @ThreeUKSupport

@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.

@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot

@ThreeUK networks always go down facts of life ....at least give us a explanation..can you imagine if you were in charge of end of world instructions 🤭

@ThreeUKSupport @ThreeUK your customer service is Shite! If you can’t be bothered to let us know what’s happening, I’ll take my custom elsewhere! #threemobile #NaffService #SwitchingNetwork

So glad I finally swapped my @O2 sim only for @ThreeUK possibly the best decision I’ve made for a while. @O2 sooo expensive for a poor service🙄 So much for ya money with @ThreeUK

@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!

@ThreeUKSupport just been dumped on live chat to Three, was speaking to them then he decided to stop the chat and the app closed, an half hour of my life gone and will never get it back!

@ThreeUK pleeeeeeease help me

Gutted my credit score sucks really want the iPhone 11 pro max :( @ThreeUK looks like I’m still stuck on a sim only plan

@ThreeUKSupport @ThreeUK disgusting that I've tried to cancel my add-ons several time by youron line method and you don't do it, then I phone up and I cannot do it. #odious #theft #jokers

@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@ThreeUKSupport I have been with 3 several times throughout my time... Never any problems until I want to leave... on every occasion its the same hard sell even when you say no its like they don't hear you and just carry on.. ask once then give me my pak code... thats all i ask

@ThreeUK all I wanted to do is cancel my contract, not be on the phone for 30mins explaining myself!

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

If anyone had been suckered in to pay for Three Rescue from @ThreeUK I suggest you a) read the small print and b) cancel it asap and c) never call them without a large G&T and packet of tissues #terribleservice

Poor effort from @ThreeUKSupport @ThreeUK with everything that's going on just now, to announce a 2.7% contract increase is very very poor timing

@MrJoeGooch @VodafoneUK @EE @O2 @ThreeUK - I more than support their right to have an opinion on this matter, but they're not exactly a leading body in the effects of RF. Basketball clubs, taekwondo school, a lots of "crystal" shops. Again, voicing views, but it doesn't lend credence to any actual arm from 5G existing.

@ThreeUKSupport I'd like to return an item and cancel a contract with it, but the support chat keeps disconnecting and I have already spoken to 3 people that send me links that loses connection after I have waited 30 minutes each time.

Amidst all going on @ThreeUK are raising prices because they can - extra £1.50pm for me. Never mind money is running out or even that I barely get half of calls even with booster box 10 ft from me, now they want to charge more for a shit service. Cant wait to leave. #hadenough

@ThreeUK It would be great if this service was any good. Spoke to 8 advisors over 4 Chat Now sessions and given wrong advice and transferred to the wrong teams. Some were helpful but the majority useless

@ThreeUK This service is useless for anyone thinking of transferring to Three

@ThreeUKSupport This option is not available - I’ve been calling for days and it still says to speak to someone on live chat (which doesn’t work) and it says it’ll hang up.

10x now I've engaged with chat on @ThreeUK and every time I get cut off, no solution, and now we're back to there being no operators available. I'm not special and I don't need urgent attention, but I'll BET YOU HAVE ENOUGH STAFF TO GET THE BILLS OUT ON TIME AND COLLECT THE DD's

@O2 @VodafoneUK @ThreeUK This post is an absolute joke, how dare you put this up when you’ve cut a lot of us off..... we didn’t owe money, some were in credit.... totally disgusting company and I hope you get huge fines.... complaints in, still not heard from you, such a disgusting way to treat people!

@ThreeUK your customer service is almost as appalling as your signal 🙃