3 (Three) Outage Report in Swanage, Dorset, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
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E-mailProblems in the last 24 hours in Swanage, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Swanage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (51%)
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Phone (20%)
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Total Blackout (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near Swanage, England
Latest outage, problems and issue reports in Swanage and nearby locations:
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Service please
(@Unhappyconsume1) reported
from
Bournemouth, England
@ThreeUKSupport a HUGE thank you to the Amazing Jonathan who took ownership of my WiFi issue, he was upfront and honest and came up with a solution. Just a shame that the WiFi Didn’t work for us in our area as we have been with 3 for years with our mobile phones and
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@ThreeUKSupport Have now demand he either finds me a more senior colleague or a manager as the answer after a five minute hold to “investigate” was “we know there’s a network problem” which is the same tired excuse I always hear from THREE
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Stephen Edwards
(@Stephen61934614) reported
from
Christchurch, England
@ThreeUKSupport three days now of zero mobile WiFi service in BH23 4HU!! Businesses are relying on the service during this critical Covid period.... to ad insult 45 mins waiting for you support only to be cut off!!!! What is going on?!?!
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Elaine 💙
(@Ela44) reported
from
Corfe Mullen, England
@Kiai_Kas @ThreeUK @ThreeUKSupport Hi Karen yesterday down here in Dorset I couldn't make or receive calls when I tried to ring out it said number not recognised and dropped. 3 came back to me on here to say engineers working in several places trying to fix it. Signal today is very low and phone is intermittent
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@ThreeUK why is your network so rubbish - months now I’ve been suffering bad signal everywhere. I’ve even had my iPhone replaced to try and resolve things and all you say is “doing works to improve” in the area every time without prior warning and they never improve
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𝐏𝐀𝐈𝐆𝐄 𝐋𝐄𝐎𝐍𝐈
(@P_L_M97) reported
from
Poole, England
@ThreeUKSupport I have a company that I’ve never heard of keep texting me (cityindex), whenever I block them they text again some how and it won’t stop. No idea why they keep texting unless someone’s signed my number up for something. Anything you can do to stop them texting me?
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@ThreeUKSupport Well that went as well as before... no help - click the link “error”, try again “no operators” even though it’s inside your posted opening hours
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Joe
(@ssorhpesoj) reported
from
Poole, England
@ThreeUKSupport Contacted you to cancel my contract 2 months but contract wasnt cancelled and further payments have been taken.
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Gary Denness
(@garydenness) reported
from
Bournemouth, England
@ThreeUK hi guys. I received a text today telling me that the Spend Cap will no longer apply to any purchases made with your Three Pay service. This, you tell me, is to give me control over how much I spend. That’s a porky pie isn’t it? This new policy means I have less control.
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Nicola Syms
(@NicolaSyms) reported
from
Christchurch, England
@ThreeUKSupport Hi, I’m not a 3 customer but received texts recently threatening to disconnect my phone as bill couldn’t be paid. I know it’s a scam but some customers may not. Do you investigate these please & if so how do I report them? (If not I’ll just block/delete) Thanks!
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Joe
(@ssorhpesoj) reported
from
Poole, England
@ThreeUKSupport Managed to phone the 3 number on the website and spoke to someone but got a different answer to what was given to me last week. I will be going to one of your stores to get a resolution and if that doesn't work I will be going to the ombudsman.
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Joe
(@ssorhpesoj) reported
from
Corfe Mullen, England
Calling @ThreeUK and I'm pretty sure it's not hold I can hear.. I can hear people mumbling and laughing in the background... this is absolutely poor from Three.
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Elaine 💙
(@Ela44) reported
from
Corfe Mullen, England
@ThreeUKSupport emergency calls only available in BH18 area calls can't be made or received can you tell me what is happening in the area please
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Stephen Edwards
(@Stephen61934614) reported
from
Christchurch, England
@ThreeUKSupport Sorry but this is beyond a joke, service in BH234HU has completely crashed again - you really need to give an honest explanation of what is going on, people are trying to do their jobs here!
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𝐏𝐀𝐈𝐆𝐄 𝐋𝐄𝐎𝐍𝐈
(@P_L_M97) reported
from
Poole, England
@ThreeUKSupport can’t seem to get any signal around Poole / bournemouth area? And it’ll say full signal but nothing loads?
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𝐏𝐀𝐈𝐆𝐄 𝐋𝐄𝐎𝐍𝐈
(@P_L_M97) reported
from
Swanage, England
@ThreeUKSupport why has nothing been loading on my 3G or 4G for the last couple of weeks ??? It’s so so so slow
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@ThreeUKSupport I’m sorry to say the back of a crisp packet is more helpful than what I got - clearly the advisor is not trained to help beyond very basic queries and doesn’t have access to any resources to help him. Now on a lengthy (cold) transfer to customer services to log a complaint
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@ThreeUKSupport It’s like I’m doomed not to get help. I’m really sorry but who do I have to talk to to get a qualified engineer on the phone not someone following a script - he’s taking forever and not getting anywhere because my answers don’t fit his script he doesn’t know how to help me
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It’s Me .... Amy
(@BambiAmy78) reported
from
Bournemouth, England
@ThreeUKSupport Hi, do you have system issues today please? I completed an order this morning to move to you from another supplier but am yet to receive my confirmation email.
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Elaine 💙
(@Ela44) reported
from
Corfe Mullen, England
@keavaoloan @ThreeUKSupport Same here in BH18 I have managed to make one call today but all the others number not recognised and dropped. WhatsApp calls on WiFi working so problems with 3 signal still my friend only 6 miles away has no problems with calls.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Shearer
(@benshearer) reported
I can't actually take this stress anymore... Can't believe mylife and world is being taken away from me by the incompetence of @ThreeUKSupport @ThreeUK CR team. How can a company not just write an email to me saying they are dealing with my issue? I have no ways out of this
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stephen
(@SteviePembs) reported
@ThreeUKSupport Hi Maxine, I couldn’t find an email address anywhere, so used the complaint form on the site, but not heard anything back, is there a specific department I can contact for this kind of thing? Thanks for your help.
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ShaVerZ™ 🇬🇧 🇺🇦 ツ
(@ShaVerZ_) reported
@ThreeUKSupport It's the same Three sim, the port was completed and still has the temporary mobile number registered as the number and not the new one. I didn't receive a new sim from Three which already had the new/ported number programmed on it. I'll get the info for you as it will help.
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ShaVerZ™ 🇬🇧 🇺🇦 ツ
(@ShaVerZ_) reported
@ThreeUKSupport Thanks, many users have this issue. It's due to the old number being hardcoded and not writable. everything I've reported my card stolen it fixes but if I order a replacement for other reasons it doesnt work/fix issue. I've done this many of times. ThreePay also doesn't work.
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SK🆓🇵🇸
(@SK1n_only) reported
@ThreeUKSupport That’s not the problem, the three app says 0 data left but minutes and messages unlimited, even though I paid and auto renewed a data pack yesterday
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ShaVerZ™ 🇬🇧 🇺🇦 ツ
(@ShaVerZ_) reported
@ThreeUKSupport I've done this time and time again, and when I've ported numbers to Three. The only way to fix is by cancelling the sim and reissuing another, also the sim card cannot be a replacement, it has to be reported stolen to fully update the new sim. (1/2)
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Ⓚ
(@wysKRN) reported
@ThreeUKSupport My contract ended nearly two months ago and was moved to PAYG and my last contact with support on Saturday said whatever stalled in the backend would be resolved for my PAC to come through. I’ll be calling support shortly as I’ve spoken multiple times since May to sort this.
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The London View
(@TheLondonView22) reported
@ThreeUK The year is 2022, I’ve just began a new sim contract and Three STILL have no signal / coverage in the place I live, nor the place I work. 🙄 99% coverage my ringpiece. *Cancel contract*
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Sam Toboggan
(@samtobo1) reported
@ThreeUKSupport I’m in Tenerife, I have paid for roaming, I have mobile data on and a 4G network connection. But, I don’t actually have any internet. Nothing will load. I have tried to troubleshoot online and I’m stuck. Have 2 weeks abroad and can’t contact anyone when out.
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Brogan Rigby
(@brogan_rigby17) reported
@ThreeUK ☐ Appalling customer service. I have sent 5 emails to Customer Service Advisors and to the Customer Services Manager (to ask a very basic question) who still hasnt had the manners to reply. I have filled out complaint forms and recieved no response. This is not okay