3 (Three) Outage in Harwich, Essex, England

Cannot fault @ThreeUK Broke my phone, was too much to fix. Called up to cancel my contract as it would cost less to do that than to fix or buy a new phone and they upgraded my phone to a new iPhone, really good deal and no early upgrade fee. Thank you 👏🏻👏🏻

@ThreeUK @ThreeUKSupport Have you got internet issues today? My businesses can’t connect to any data service in IP4 or CO2 this morning. Was working, now multiple devices cannot connect

@ThreeUKSupport I’m traveling 2 Greece & have been told internet switches to Turkish network. How do I stop this, I don’t want to spend anything outside my tariff.

@ThreeUKSupport a new phone was supposed to be delivered today. DPD say 3 requested it back. Live chat says call, call centre says closed and use live chat. Can someone help please

@THT1878 @ThreeUK Customer Service is crap with them, seems they don't really care as they know their tariffs will keep customers...imagine if they actually had good customer service, they'd dominate the mobile phone market...really bizarre attitude!!!

@THT1878 @ThreeUK Been with them for about 15yrs...the deals are just so much better than anywhere else, but I have had to run down contracts, cancel then go back as they wouldn't offer me a renewal rate that a new customer could get!!! #mindboggling 🙈

@ThreeUKSupport I’d be grateful if you could Charley. We have been sent a very large bill for a line that we were told had been cancelled. We’ve had a catalogue of problems & in October the whole issue was escalated to a manager who cancelled everything as a good will gesture, I don’t get it!

@ThreeUKSupport is there a problem with the network I’m unable to receive phone calls

@ThreeUK is there a problem with the network I’m unable to receive call

@ThreeUKSupport I did an online chat and resolved the issue.

Hi @ThreeUK my 4g is super slow too. No excuse as I live in town and full signal. I tested on an o2 and much speedier. I will be leaving as soon as my contract ends in October.

@ThreeUKSupport LTE is slow 3G is a bit better and it’s only mobile internet and I have done all the tricks are restarting.

@ThreeUK my service is terrible I don’t get my emails to I get home can’t search for anything and have only 3 for a large proportion of the day .

@ThreeUKSupport Raising a complaint with Three is like going in circles, repeatedly. More than a month now with more promises that it'll get better next week.

@ThreeUKSupport I finally got through to someone on the chat yesterday afternoon and was told to expect a call from the security team within 24 hours. Still no call back. This is extremely stressful I don’t understand why someone can’t contact me and explain what had happened to my account. Help

@AkamaruKaras @ThreeUK It was known as “churning” in the company. It’s done all the time. It’s not right, it causes massive inconvenience to a customer.

hi @ThreeUK I have been given a £30 bill for an account I cancelled a month ago (with no record of this apparently) this is my official complaint - DO NOT use Three!

@ThreeUK Hi,i am trying to top my phone up,but the 321 option is nowhere to be found,could you help please,thanks.

@ThreeUKSupport partner wants to switch to 3 but isn't living at her billing address currently, but cannot see a place to change the delivery address anywhere on sign up. Help please?

@ThreeUKSupport I'll try that. Am currently locked out of trying to log in due to multiple login attempts, but will report back as soon as possible. Thanks!

hey @ThreeUKSupport I can't reset my password because I'm getting "myauth3.generic.error" after trying to do so. Help please?

@Fudgel11 @ThreeUK That's their lingo but other networks have their own names ... No other networks give really unlimited like three does, they all slow you down and/or have max limits or fair use policies... I have the TV, mine and G-Kids tablets all using YouTube running on it at the same time