3 (Three) Outage in Ipswich, Suffolk, England

@THT1878 @ThreeUK Customer Service is crap with them, seems they don't really care as they know their tariffs will keep customers...imagine if they actually had good customer service, they'd dominate the mobile phone market...really bizarre attitude!!!

@THT1878 @ThreeUK Been with them for about 15yrs...the deals are just so much better than anywhere else, but I have had to run down contracts, cancel then go back as they wouldn't offer me a renewal rate that a new customer could get!!! #mindboggling 🙈

@ThreeUK - I’ve been told to call one of your insurance team about one of my phones which is broken, but apparently that line is not open during Covid. Please can you advise as my Mrs is currently phoneless...

@ThreeUKSupport That won't work i was told. My contract will be extended to cover the extra day as i am bound to give exactly 30 days notice. This is what i was told today and is the essence of my complaint.

@ThreeUKSupport is there a problem with the network I’m unable to receive phone calls

@ThreeUK is there a problem with the network I’m unable to receive call

@ThreeUKSupport I did an online chat and resolved the issue.

@ThreeUKSupport signal report for you. CO1 1LN- 1 bar of 4g. Can't even load a simple web page. Its the town centre #MustTryHarder

Hi @ThreeUK my 4g is super slow too. No excuse as I live in town and full signal. I tested on an o2 and much speedier. I will be leaving as soon as my contract ends in October.

@ThreeUK what's going on with your internet service today? at no point today have i had a 4G signal at all #notahappycustomer #poorservice #wheres4g

@ThreeUKSupport I got your 3g broadband, cancelled within a week, got sick forgot to return devices, now billed £1250 - customer support say's this is my early cancellation fee, won't budge Never had service. Items still unboxed. Sound right? #warning #badservice

@ThreeUKSupport Made another call to 333 at 16.12 - explaining that I had been cut off for 4 days 7/8 July as advised by @ThreeUK and 9/10 when I had no network at all. Same thing happened - your operator cut off call. This is modus operandi for @ThreeUK because of the frequency of disconnection

@ThreeUKSupport It doesn't help. I'd like to downgrade. There isn't really a lot of support for that kind of action at carriers. Odd

Finally got a call back from @ThreeUK customer 'service' about a complaint. Then had to call them back - long list of options, none relevant, on hold for ages. Finally gave up. Can't wait for my contract to come up so I can change providers.

@ThreeUKSupport Hi I have been trying to pay a bill and cancel my mobile internet account since Thurs, your phone lines have "technical difficulties" and hang up, your live chat directs me to phone, and you've given me another number which doesn't even accept calls. Help?

@ThreeUKSupport I lost count of how many rounds of your truly awful playlist passed but I did get through and it was cancelled efficiently.

@ThreeUKSupport It says there are no operatives available... and your advisor said they are too busy to help and call back tomorrow!

@ThreeUKSupport To cancel my broadband contract with you as I’m outside the 2 years... I have 4 contracts with you and right now I feel like pulling them all...

@ThreeUKSupport absolutely appalled with your customer service teams today... been put through to 4 different people, two of which are extremely rude and I’m still on hold and haven’t resolved my issue! It’s not been over an hour!