3 (Three) Outage in Colchester, Essex, England

@ThreeUKSupport That won't work i was told. My contract will be extended to cover the extra day as i am bound to give exactly 30 days notice. This is what i was told today and is the essence of my complaint.

@ThreeUKSupport I’d be grateful if you could Charley. We have been sent a very large bill for a line that we were told had been cancelled. We’ve had a catalogue of problems & in October the whole issue was escalated to a manager who cancelled everything as a good will gesture, I don’t get it!

@ThreeUKSupport I did an online chat and resolved the issue.

@ThreeUKSupport signal report for you. CO1 1LN- 1 bar of 4g. Can't even load a simple web page. Its the town centre #MustTryHarder

@ThreeUKSupport still no signal what is going on

@ThreeUK That's is wrong because I just turned my phone off and then on again still no signal

Hi @ThreeUK my 4g is super slow too. No excuse as I live in town and full signal. I tested on an o2 and much speedier. I will be leaving as soon as my contract ends in October.

@ThreeUKSupport LTE is slow 3G is a bit better and it’s only mobile internet and I have done all the tricks are restarting.

. @ThreeUK not only is coverage bad but you've now discontinued the wifi app so I have no service at home. #timetochange #mobile

@ThreeUKSupport can’t be arsed now already swapped providers, couldn’t bare it no more it’s so bad. i know people take it out on you when yous are just a twitter admin but drop a message to the boys higher up & in charge because it’s genuinely shocking. Other ppl on here vouching for that too...

@ThreeUKSupport It’s not the signal I’m worried about haha. It’s the fact I’ve had a text saying there was a process paying last months bill...

@ThreeUKSupport can someone please get in touch ASAP. I need my PAC code now and have for over 48hrs. My new network provider is chasing. You guys are holding up, please don’t send me the past three days invoice as it’s been you guys causing the delay.

@ThreeUKSupport No never clicked the link. I was going to wait to phone you guys and ask about it.

@ThreeUKSupport Hi, you suddenly closed my line without notice yesterday. I had to call you to find out that you're switching to 5G and that you need to send me a new router and SIM card. I received them today and they're not working (network authentication problem). [...]

@ThreeUKSupport Clearly not or we wouldn’t be having this chat. Too busy to cancel a contract.Too busy to query a cancel request that shows on the system. Too busy to ignore my correspondence. Not too busy to pass it to debt collectors though after texting to say complaint has been resolved.

@ThreeUK your service seems to get worse! I’ve been trying for days now to speak to someone as advising here, having been trying for 2 hours this evening to speak to the right department, to have the live chat cut out on me, I’m now looking to cancel both of my contracts with 3!!

Unimpressed with @threeuk @ThreeUKSupport The SMS to obtain a PAC code doesnt work. The website rejects logins with the CORRECT password and the password reset produces "my3auth.text.generic.error" making it impossible to log in or get a code to leave. Pathetic.

@ThreeUKSupport I'll try the Twitter chat team when they're open again. However, if it's the same team that's here on Twitter who don't have access to my account, am I going to be able to get some proper help via this chat? Or is this just a way to discuss my complaint away from the public?

@ThreeUKSupport I have been having super slow 4g signal in Dundee for a few weeks now can u help?