BT (British Telecom) outages and service status in Whitby, England

Problems in the last 24 hours in Whitby, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Whitby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Whitby, England

Latest outage, problems and issue reports in Whitby and nearby locations:

• 
  Michael Marson (@me_afc1886) reported 16 minutes ago from Sleights, England

  Once again @bt_uk cancel the engineers visit for the 3rd time in 3 weeks 2 hours before he’s due. Rescheduled for Monday will he turn up for the 4th time 🙏 #shockingwaytotreatacustomer

• 
  #hellomynameis Paul (@pauljonesking) reported 26 minutes ago from Loftus, England

  So both @bt_uk and @EE are unable to speak to let them know I need to change my payment information because the systems are down!! Welcome to modern Britain and the business world #shambles

• 
  Wendytheshopkeeper (@Wendytheshopke1) reported 27 minutes ago from Robin Hood's Bay, England

  No internet in Robin Hood's Bay what's the issue please update @bt_uk

• 
  ChapterOneLoftus (@chapter1loftus) reported 42 minutes ago from Loftus, England

  @bt_uk so we appear to have problems with our phones yet again!! Trying to speak to anyone is completely impossible you disconnect the call which is rubbish for a phone company! #btfault

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 4 minutes ago

  @bt_uk you then went onto confirm to refuse to cancel the Digital Voice appointment even though your records show the telecare equipment hasn’t been upgraded yet and that the notes say I’ll be in touch when it is. Rep went on to say we might be left without a line, like a threat

• 
  Graeme Davis (@GraemeDavis) reported 10 minutes ago

  @bt_uk Thanks for this @bt_uk - i did manage to speak to a BT *human being* and the problem is outside my home, BUT the process has triggered BT to book a fourth appointment to connect me to fibre. I’ve had three engineers who say it is impossible - Grade 2 listed house in a conservation area; cables would need multiple way leaves, no practical cable access to my house which is permitted by Grade 2, difficulty of routing inflexible cables once inside. I’ve accepted this, fibre cannot be installed to my home. How do I cancel the engineer and not rebook the engineer appointment which has been set up? There appears to be a lock on the system where it can only be rebooked even by BT; cancellation is absolutely impossible. Should I try a letter? Any phone process doesn’t work as operatives are not authorised to cancel but can only rebook.

• 
  Peter Old (@HamPeasyStottie) reported 12 minutes ago

  @bt_uk please fix your app. I can't get out of the circular demand for verification and crazy requests to change my login email

• 
  Steve D (@PhotogSmd) reported 13 minutes ago

  @bt_uk We received a text saying there IS a problem and we should have it back today, still nothing

• 
  David Sinfield (@omotforest) reported 14 minutes ago

  @WasSamLowryEsq @bt_uk @openreach The French call it demerdisation. Removing the ****. It's how I flew under the radar when I lived in France in an unapproved residence. Basically you keep the local mayor on side* and don't let anything escalate to the departement. *May involve 5L of wine a couple of times a year.

• 
  John Richards (@Johnty14) reported 15 minutes ago

  @bt_uk Please send me the details of how to make a formal complaint and the information to which ombudsman should be also informed.

• 
  Anne Fowlds (@Annief54) reported 17 minutes ago

  @bt_uk want to make a complaint about EE. I am 72 technology I can’t handle. All I wanted to do was speak to a customer service they didn’t want to know. Sky at least treated me as a human, I was so upset, gave bad feedback they didn’t care

• 
  Kenta (@nemurikyosirou) reported 17 minutes ago

  @bt_uk If you cannot resolve this here/via DM, issue a "Deadlock Letter" immediately so I can take this case to the Communications Ombudsman.

• 
  Sian (@SianElin_PT73) reported 17 minutes ago

  @bt_uk Not able to do this as I have no phone signal-hence need internet.

• 
  Keith (@MaloneiD) reported 18 minutes ago

  @Ofcom I have evidence BT won't let customer complaints get to 8 weeks, so they cannot be reported to the regulator. BT closed out 3 complaints I made, without reference to me. One was closed within hours of being raised. Are they permitted to do this? @bt_uk @MartinSLewis #slamming